Customer Relationship Management Services - Global Market Share and Ranking, Overall Sales and Demand Forecast 2024-2030

Publication ID:

PB512247751

Publication Date:

December 4, 2024

Pages:

110

Publisher:

MRRPB5

Countries:

Global [1]

USD 3,950.00

IT Services [2]

Computing & Electronics [3]

Description:

Customer Relationship Management (CRM) services refer to a set of strategies, practices, technologies, and tools used by businesses and organizations to manage and improve their interactions with customers, clients, prospects, and other stakeholders. The primary goal of CRM services is to enhance customer satisfaction, streamline processes, and ultimately drive business growth by fostering strong and meaningful relationships with customers.
The global market for Customer Relationship Management Services was estimated to be worth US$ 66420 million in 2023 and is forecast to a readjusted size of US$ 140270 million by 2030 with a CAGR of 12.0% during the forecast period 2024-2030
Artificial intelligence (AI) and automation were increasingly being integrated into CRM services. AI-powered features, such as chatbots, predictive analytics, and automated lead scoring, were being used to enhance customer interactions, optimize processes, and provide personalized experiences.
Report Scope
This report aims to provide a comprehensive presentation of the global market for Customer Relationship Management Services, focusing on the total sales revenue, key companies market share and ranking, together with an analysis of Customer Relationship Management Services by region & country, by Type, and by Application.
The Customer Relationship Management Services market size, estimations, and forecasts are provided in terms of sales revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. With both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Relationship Management Services.
Market Segmentation
By Company
Deloitte
KPMG
Bain & Company
Cordence Worldwide
EY
North Highland
Boston Consulting Group
Horvath & Partners
PA Consulting Group
R/GA
Sia Partners
Segment by Type:
Cloud-based
On-premise
Segment by Application
SMEs
Large Enterprise
By Region
North America
U.S.
Canada
Europe
Germany
France
U.K.
Italy
Russia
Asia-Pacific
China
Japan
South Korea
China Taiwan
Southeast Asia
India
Latin America
Mexico
Brazil
Argentina
Middle East & Africa
Turkey
Saudi Arabia
U.A.E
Chapter Outline
Chapter 1: Introduces the report scope of the report, global total market size. This chapter also provides the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 2: Detailed analysis of Customer Relationship Management Services manufacturers competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 3: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 4: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 5: Revenue of Customer Relationship Management Services in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of each country in the world.
Chapter 6: Revenue of Customer Relationship Management Services in country level. It provides sigmate data by Type, and by Application for each country/region.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 8: Analysis of industrial chain, including the upstream and downstream of the industry.
Chapter 9: Conclusion.

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Market Overview
1.1 Customer Relationship Management Services Product Introduction
1.2 Global Customer Relationship Management Services Market Size Forecast
1.3 Customer Relationship Management Services Market Trends & Drivers
1.3.1 Customer Relationship Management Services Industry Trends
1.3.2 Customer Relationship Management Services Market Drivers & Opportunity
1.3.3 Customer Relationship Management Services Market Challenges
1.3.4 Customer Relationship Management Services Market Restraints
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Competitive Analysis by Company
2.1 Global Customer Relationship Management Services Players Revenue Ranking (2023)
2.2 Global Customer Relationship Management Services Revenue by Company (2019-2024)
2.3 Key Companies Customer Relationship Management Services Manufacturing Base Distribution and Headquarters
2.4 Key Companies Customer Relationship Management Services Product Offered
2.5 Key Companies Time to Begin Mass Production of Customer Relationship Management Services
2.6 Customer Relationship Management Services Market Competitive Analysis
2.6.1 Customer Relationship Management Services Market Concentration Rate (2019-2024)
2.6.2 Global 5 and 10 Largest Companies by Customer Relationship Management Services Revenue in 2023
2.6.3 Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Relationship Management Services as of 2023)
2.7 Mergers & Acquisitions, Expansion
3 Segmentation by Type
3.1 Introduction by Type
3.1.1 Cloud-based
3.1.2 On-premise
3.2 Global Customer Relationship Management Services Sales Value by Type
3.2.1 Global Customer Relationship Management Services Sales Value by Type (2019 VS 2023 VS 2030)
3.2.2 Global Customer Relationship Management Services Sales Value, by Type (2019-2030)
3.2.3 Global Customer Relationship Management Services Sales Value, by Type (%) (2019-2030)
4 Segmentation by Application
4.1 Introduction by Application
4.1.1 SMEs
4.1.2 Large Enterprise
4.2 Global Customer Relationship Management Services Sales Value by Application
4.2.1 Global Customer Relationship Management Services Sales Value by Application (2019 VS 2023 VS 2030)
4.2.2 Global Customer Relationship Management Services Sales Value, by Application (2019-2030)
4.2.3 Global Customer Relationship Management Services Sales Value, by Application (%) (2019-2030)
5 Segmentation by Region
5.1 Global Customer Relationship Management Services Sales Value by Region
5.1.1 Global Customer Relationship Management Services Sales Value by Region: 2019 VS 2023 VS 2030
5.1.2 Global Customer Relationship Management Services Sales Value by Region (2019-2024)
5.1.3 Global Customer Relationship Management Services Sales Value by Region (2025-2030)
5.1.4 Global Customer Relationship Management Services Sales Value by Region (%), (2019-2030)
5.2 North America
5.2.1 North America Customer Relationship Management Services Sales Value, 2019-2030
5.2.2 North America Customer Relationship Management Services Sales Value by Country (%), 2023 VS 2030
5.3 Europe
5.3.1 Europe Customer Relationship Management Services Sales Value, 2019-2030
5.3.2 Europe Customer Relationship Management Services Sales Value by Country (%), 2023 VS 2030
5.4 Asia Pacific
5.4.1 Asia Pacific Customer Relationship Management Services Sales Value, 2019-2030
5.4.2 Asia Pacific Customer Relationship Management Services Sales Value by Country (%), 2023 VS 2030
5.5 South America
5.5.1 South America Customer Relationship Management Services Sales Value, 2019-2030
5.5.2 South America Customer Relationship Management Services Sales Value by Country (%), 2023 VS 2030
5.6 Middle East & Africa
5.6.1 Middle East & Africa Customer Relationship Management Services Sales Value, 2019-2030
5.6.2 Middle East & Africa Customer Relationship Management Services Sales Value by Country (%), 2023 VS 2030
6 Segmentation by Key Countries/Regions
6.1 Key Countries/Regions Customer Relationship Management Services Sales Value Growth Trends, 2019 VS 2023 VS 2030
6.2 Key Countries/Regions Customer Relationship Management Services Sales Value
6.3 United States
6.3.1 United States Customer Relationship Management Services Sales Value, 2019-2030
6.3.2 United States Customer Relationship Management Services Sales Value by Type (%), 2023 VS 2030
6.3.3 United States Customer Relationship Management Services Sales Value by Application, 2023 VS 2030
6.4 Europe
6.4.1 Europe Customer Relationship Management Services Sales Value, 2019-2030
6.4.2 Europe Customer Relationship Management Services Sales Value by Type (%), 2023 VS 2030
6.4.3 Europe Customer Relationship Management Services Sales Value by Application, 2023 VS 2030
6.5 China
6.5.1 China Customer Relationship Management Services Sales Value, 2019-2030
6.5.2 China Customer Relationship Management Services Sales Value by Type (%), 2023 VS 2030
6.5.3 China Customer Relationship Management Services Sales Value by Application, 2023 VS 2030
6.6 Japan
6.6.1 Japan Customer Relationship Management Services Sales Value, 2019-2030
6.6.2 Japan Customer Relationship Management Services Sales Value by Type (%), 2023 VS 2030
6.6.3 Japan Customer Relationship Management Services Sales Value by Application, 2023 VS 2030
6.7 South Korea
6.7.1 South Korea Customer Relationship Management Services Sales Value, 2019-2030
6.7.2 South Korea Customer Relationship Management Services Sales Value by Type (%), 2023 VS 2030
6.7.3 South Korea Customer Relationship Management Services Sales Value by Application, 2023 VS 2030
6.8 Southeast Asia
6.8.1 Southeast Asia Customer Relationship Management Services Sales Value, 2019-2030
6.8.2 Southeast Asia Customer Relationship Management Services Sales Value by Type (%), 2023 VS 2030
6.8.3 Southeast Asia Customer Relationship Management Services Sales Value by Application, 2023 VS 2030
6.9 India
6.9.1 India Customer Relationship Management Services Sales Value, 2019-2030
6.9.2 India Customer Relationship Management Services Sales Value by Type (%), 2023 VS 2030
6.9.3 India Customer Relationship Management Services Sales Value by Application, 2023 VS 2030
7 Company Profiles
7.1 Deloitte
7.1.1 Deloitte Profile
7.1.2 Deloitte Main Business
7.1.3 Deloitte Customer Relationship Management Services Products, Services and Solutions
7.1.4 Deloitte Customer Relationship Management Services Revenue (US$ Million) & (2019-2024)
7.1.5 Deloitte Recent Developments
7.2 KPMG
7.2.1 KPMG Profile
7.2.2 KPMG Main Business
7.2.3 KPMG Customer Relationship Management Services Products, Services and Solutions
7.2.4 KPMG Customer Relationship Management Services Revenue (US$ Million) & (2019-2024)
7.2.5 KPMG Recent Developments
7.3 Bain & Company
7.3.1 Bain & Company Profile
7.3.2 Bain & Company Main Business
7.3.3 Bain & Company Customer Relationship Management Services Products, Services and Solutions
7.3.4 Bain & Company Customer Relationship Management Services Revenue (US$ Million) & (2019-2024)
7.3.5 Cordence Worldwide Recent Developments
7.4 Cordence Worldwide
7.4.1 Cordence Worldwide Profile
7.4.2 Cordence Worldwide Main Business
7.4.3 Cordence Worldwide Customer Relationship Management Services Products, Services and Solutions
7.4.4 Cordence Worldwide Customer Relationship Management Services Revenue (US$ Million) & (2019-2024)
7.4.5 Cordence Worldwide Recent Developments
7.5 EY
7.5.1 EY Profile
7.5.2 EY Main Business
7.5.3 EY Customer Relationship Management Services Products, Services and Solutions
7.5.4 EY Customer Relationship Management Services Revenue (US$ Million) & (2019-2024)
7.5.5 EY Recent Developments
7.6 North Highland
7.6.1 North Highland Profile
7.6.2 North Highland Main Business
7.6.3 North Highland Customer Relationship Management Services Products, Services and Solutions
7.6.4 North Highland Customer Relationship Management Services Revenue (US$ Million) & (2019-2024)
7.6.5 North Highland Recent Developments
7.7 Boston Consulting Group
7.7.1 Boston Consulting Group Profile
7.7.2 Boston Consulting Group Main Business
7.7.3 Boston Consulting Group Customer Relationship Management Services Products, Services and Solutions
7.7.4 Boston Consulting Group Customer Relationship Management Services Revenue (US$ Million) & (2019-2024)
7.7.5 Boston Consulting Group Recent Developments
7.8 Horvath & Partners
7.8.1 Horvath & Partners Profile
7.8.2 Horvath & Partners Main Business
7.8.3 Horvath & Partners Customer Relationship Management Services Products, Services and Solutions
7.8.4 Horvath & Partners Customer Relationship Management Services Revenue (US$ Million) & (2019-2024)
7.8.5 Horvath & Partners Recent Developments
7.9 PA Consulting Group
7.9.1 PA Consulting Group Profile
7.9.2 PA Consulting Group Main Business
7.9.3 PA Consulting Group Customer Relationship Management Services Products, Services and Solutions
7.9.4 PA Consulting Group Customer Relationship Management Services Revenue (US$ Million) & (2019-2024)
7.9.5 PA Consulting Group Recent Developments
7.10 R/GA
7.10.1 R/GA Profile
7.10.2 R/GA Main Business
7.10.3 R/GA Customer Relationship Management Services Products, Services and Solutions
7.10.4 R/GA Customer Relationship Management Services Revenue (US$ Million) & (2019-2024)
7.10.5 R/GA Recent Developments
7.11 Sia Partners
7.11.1 Sia Partners Profile
7.11.2 Sia Partners Main Business
7.11.3 Sia Partners Customer Relationship Management Services Products, Services and Solutions
7.11.4 Sia Partners Customer Relationship Management Services Revenue (US$ Million) & (2019-2024)
7.11.5 Sia Partners Recent Developments
8 Industry Chain Analysis
8.1 Customer Relationship Management Services Industrial Chain
8.2 Customer Relationship Management Services Upstream Analysis
8.2.1 Key Raw Materials
8.2.2 Raw Materials Key Suppliers
8.2.3 Manufacturing Cost Structure
8.3 Midstream Analysis
8.4 Downstream Analysis (Customers Analysis)
8.5 Sales Model and Sales Channels
8.5.1 Customer Relationship Management Services Sales Model
8.5.2 Sales Channel
8.5.3 Customer Relationship Management Services Distributors
9 Research Findings and Conclusion
10 Appendix
10.1 Research Methodology
10.1.1 Methodology/Research Approach
10.1.2 Data Source
10.2 Author Details
10.3 Disclaimer

Companies Mentioned:

Deloitte
KPMG
Bain & Company
Cordence Worldwide
EY
North Highland
Boston Consulting Group
Horvath & Partners
PA Consulting Group
R/GA
Sia Partners

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