Global Agent Performance Optimization (APO) Market Research Report 2025

Publication ID:

PB501256557

Publication Date:

January 16, 2025

Pages:

Publisher:

MRRPB5

Countries:

Global [1]

USD 2,900.00

IT Services [2]

Computing & Electronics [3]

Description:

The global market for Agent Performance Optimization (APO) was valued at US$ 4497 million in the year 2024 and is projected to reach a revised size of US$ 12160 million by 2031, growing at a CAGR of 15.5% during the forecast period.
Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager"s task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.
Global Agent Performance Optimization (APO) key players include NICE Ltd, Genesys, Verint Systems Inc, Aspect, etc. Global top four manufacturers hold a share over 50%.
North America is the largest market, with a share over 45%, followed by China, and Europe, both have a share over 35 percent.
In terms of product, On Premises is the largest segment, with a share about 65%. And in terms of application, the largest application is Small and Mid-sized Businesses, followed by Large Enterprises.
This report aims to provide a comprehensive presentation of the global market for Agent Performance Optimization (APO), with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Agent Performance Optimization (APO).
The Agent Performance Optimization (APO) market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Agent Performance Optimization (APO) market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Agent Performance Optimization (APO) companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
NICE Ltd
Genesys
Verint Systems Inc
Aspect
Calabrio
Five9
Teleopti AB
ZOOM International
InVision AG
Upstream Works Software
Envision Telephony
CallMiner
CallFinder
HigherGround, Inc.
Segment by Type
Cloud Based
On Premises
Segment by Application
Small and Mid-sized Businesses
Large Enterprises
By Region
North America
United States
Canada
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Rest of Europe
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Agent Performance Optimization (APO) company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Agent Performance Optimization (APO) Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Cloud Based
1.2.3 On Premises
1.3 Market by Application
1.3.1 Global Agent Performance Optimization (APO) Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 Small and Mid-sized Businesses
1.3.3 Large Enterprises
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Agent Performance Optimization (APO) Market Perspective (2020-2031)
2.2 Global Agent Performance Optimization (APO) Growth Trends by Region
2.2.1 Global Agent Performance Optimization (APO) Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 Agent Performance Optimization (APO) Historic Market Size by Region (2020-2025)
2.2.3 Agent Performance Optimization (APO) Forecasted Market Size by Region (2026-2031)
2.3 Agent Performance Optimization (APO) Market Dynamics
2.3.1 Agent Performance Optimization (APO) Industry Trends
2.3.2 Agent Performance Optimization (APO) Market Drivers
2.3.3 Agent Performance Optimization (APO) Market Challenges
2.3.4 Agent Performance Optimization (APO) Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Agent Performance Optimization (APO) Players by Revenue
3.1.1 Global Top Agent Performance Optimization (APO) Players by Revenue (2020-2025)
3.1.2 Global Agent Performance Optimization (APO) Revenue Market Share by Players (2020-2025)
3.2 Global Agent Performance Optimization (APO) Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Agent Performance Optimization (APO) Revenue
3.4 Global Agent Performance Optimization (APO) Market Concentration Ratio
3.4.1 Global Agent Performance Optimization (APO) Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Agent Performance Optimization (APO) Revenue in 2024
3.5 Global Key Players of Agent Performance Optimization (APO) Head office and Area Served
3.6 Global Key Players of Agent Performance Optimization (APO), Product and Application
3.7 Global Key Players of Agent Performance Optimization (APO), Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Agent Performance Optimization (APO) Breakdown Data by Type
4.1 Global Agent Performance Optimization (APO) Historic Market Size by Type (2020-2025)
4.2 Global Agent Performance Optimization (APO) Forecasted Market Size by Type (2026-2031)
5 Agent Performance Optimization (APO) Breakdown Data by Application
5.1 Global Agent Performance Optimization (APO) Historic Market Size by Application (2020-2025)
5.2 Global Agent Performance Optimization (APO) Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America Agent Performance Optimization (APO) Market Size (2020-2031)
6.2 North America Agent Performance Optimization (APO) Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America Agent Performance Optimization (APO) Market Size by Country (2020-2025)
6.4 North America Agent Performance Optimization (APO) Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Agent Performance Optimization (APO) Market Size (2020-2031)
7.2 Europe Agent Performance Optimization (APO) Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe Agent Performance Optimization (APO) Market Size by Country (2020-2025)
7.4 Europe Agent Performance Optimization (APO) Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Agent Performance Optimization (APO) Market Size (2020-2031)
8.2 Asia-Pacific Agent Performance Optimization (APO) Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific Agent Performance Optimization (APO) Market Size by Region (2020-2025)
8.4 Asia-Pacific Agent Performance Optimization (APO) Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Agent Performance Optimization (APO) Market Size (2020-2031)
9.2 Latin America Agent Performance Optimization (APO) Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America Agent Performance Optimization (APO) Market Size by Country (2020-2025)
9.4 Latin America Agent Performance Optimization (APO) Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Agent Performance Optimization (APO) Market Size (2020-2031)
10.2 Middle East & Africa Agent Performance Optimization (APO) Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa Agent Performance Optimization (APO) Market Size by Country (2020-2025)
10.4 Middle East & Africa Agent Performance Optimization (APO) Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 NICE Ltd
11.1.1 NICE Ltd Company Details
11.1.2 NICE Ltd Business Overview
11.1.3 NICE Ltd Agent Performance Optimization (APO) Introduction
11.1.4 NICE Ltd Revenue in Agent Performance Optimization (APO) Business (2020-2025)
11.1.5 NICE Ltd Recent Development
11.2 Genesys
11.2.1 Genesys Company Details
11.2.2 Genesys Business Overview
11.2.3 Genesys Agent Performance Optimization (APO) Introduction
11.2.4 Genesys Revenue in Agent Performance Optimization (APO) Business (2020-2025)
11.2.5 Genesys Recent Development
11.3 Verint Systems Inc
11.3.1 Verint Systems Inc Company Details
11.3.2 Verint Systems Inc Business Overview
11.3.3 Verint Systems Inc Agent Performance Optimization (APO) Introduction
11.3.4 Verint Systems Inc Revenue in Agent Performance Optimization (APO) Business (2020-2025)
11.3.5 Verint Systems Inc Recent Development
11.4 Aspect
11.4.1 Aspect Company Details
11.4.2 Aspect Business Overview
11.4.3 Aspect Agent Performance Optimization (APO) Introduction
11.4.4 Aspect Revenue in Agent Performance Optimization (APO) Business (2020-2025)
11.4.5 Aspect Recent Development
11.5 Calabrio
11.5.1 Calabrio Company Details
11.5.2 Calabrio Business Overview
11.5.3 Calabrio Agent Performance Optimization (APO) Introduction
11.5.4 Calabrio Revenue in Agent Performance Optimization (APO) Business (2020-2025)
11.5.5 Calabrio Recent Development
11.6 Five9
11.6.1 Five9 Company Details
11.6.2 Five9 Business Overview
11.6.3 Five9 Agent Performance Optimization (APO) Introduction
11.6.4 Five9 Revenue in Agent Performance Optimization (APO) Business (2020-2025)
11.6.5 Five9 Recent Development
11.7 Teleopti AB
11.7.1 Teleopti AB Company Details
11.7.2 Teleopti AB Business Overview
11.7.3 Teleopti AB Agent Performance Optimization (APO) Introduction
11.7.4 Teleopti AB Revenue in Agent Performance Optimization (APO) Business (2020-2025)
11.7.5 Teleopti AB Recent Development
11.8 ZOOM International
11.8.1 ZOOM International Company Details
11.8.2 ZOOM International Business Overview
11.8.3 ZOOM International Agent Performance Optimization (APO) Introduction
11.8.4 ZOOM International Revenue in Agent Performance Optimization (APO) Business (2020-2025)
11.8.5 ZOOM International Recent Development
11.9 InVision AG
11.9.1 InVision AG Company Details
11.9.2 InVision AG Business Overview
11.9.3 InVision AG Agent Performance Optimization (APO) Introduction
11.9.4 InVision AG Revenue in Agent Performance Optimization (APO) Business (2020-2025)
11.9.5 InVision AG Recent Development
11.10 Upstream Works Software
11.10.1 Upstream Works Software Company Details
11.10.2 Upstream Works Software Business Overview
11.10.3 Upstream Works Software Agent Performance Optimization (APO) Introduction
11.10.4 Upstream Works Software Revenue in Agent Performance Optimization (APO) Business (2020-2025)
11.10.5 Upstream Works Software Recent Development
11.11 Envision Telephony
11.11.1 Envision Telephony Company Details
11.11.2 Envision Telephony Business Overview
11.11.3 Envision Telephony Agent Performance Optimization (APO) Introduction
11.11.4 Envision Telephony Revenue in Agent Performance Optimization (APO) Business (2020-2025)
11.11.5 Envision Telephony Recent Development
11.12 CallMiner
11.12.1 CallMiner Company Details
11.12.2 CallMiner Business Overview
11.12.3 CallMiner Agent Performance Optimization (APO) Introduction
11.12.4 CallMiner Revenue in Agent Performance Optimization (APO) Business (2020-2025)
11.12.5 CallMiner Recent Development
11.13 CallFinder
11.13.1 CallFinder Company Details
11.13.2 CallFinder Business Overview
11.13.3 CallFinder Agent Performance Optimization (APO) Introduction
11.13.4 CallFinder Revenue in Agent Performance Optimization (APO) Business (2020-2025)
11.13.5 CallFinder Recent Development
11.14 HigherGround, Inc.
11.14.1 HigherGround, Inc. Company Details
11.14.2 HigherGround, Inc. Business Overview
11.14.3 HigherGround, Inc. Agent Performance Optimization (APO) Introduction
11.14.4 HigherGround, Inc. Revenue in Agent Performance Optimization (APO) Business (2020-2025)
11.14.5 HigherGround, Inc. Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer

Companies Mentioned:

NICE Ltd
Genesys
Verint Systems Inc
Aspect
Calabrio
Five9
Teleopti AB
ZOOM International
InVision AG
Upstream Works Software
Envision Telephony
CallMiner
CallFinder
HigherGround, Inc.

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