Call centers are using artificial intelligence to effectively predict consumer behavior, gain insight into customer journeys, and envision their future behavior and reactions to specific actions. The artificial intelligence of the call center is also used for self-service functions to solve the daily interaction and inquiry of customers.
The global AI In Call Center market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
China and the United States are two leaders in AI industry. On the AI 100 list (2022) released by CB Insights, the number of companies in the United States ranks first, with more than 70 companies, followed by the United Kingdom, with 8 companies on the list. China and Canada both holds 5 companies on the list. According to data from the China Academy of Information and Communications Technology, the scale of China's core artificial intelligence industry reached 楼508 billion in 2022, a year-on-year increase of 18%. From 2013 to November 2022, the cumulative number of patent applications for artificial intelligence inventions in the world reached 729,000, and the cumulative number of applications in China reached 389,000, accounting for 53.4%. However, the Global Artificial Intelligence Innovation Index Report 2021 released by the China Institute of Scientific and Technological Information shows that the overall strength of the United States is still far ahead. The number of artificial intelligence companies in the United States is about 4,670, while China has only 880. China's data center is less than 1/84 of that of the United States.
This report aims to provide a comprehensive presentation of the global market for AI In Call Center, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding AI In Call Center.
Report Scope
The AI In Call Center market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global AI In Call Center market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the AI In Call Center companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Artificial Solutions
Conversica
EdgeVerve Systems Limited
Five9
Google
Oracle Corporation
IBM Corporation
Jio Haptik Technologies Limited
Kore.ai
Avaamo
NICE Incontact
Avaya
Nuance Communications
Observe.AI
Pypestream
Rulai
Amazon Web Services
SAP SE
Creative Virtual
Smart Action Company
Talkdesk
Twilio
Call Center Studio
Convoso
Artefact
VoiceBase
Inbenta Technologies
EPRO TELECOM
Thrio
Bright Pattern
Segment by Type
On-Premise
Cloud-based
Segment by Application
Intelligent Customer Service Robot
Intelligent Quality Inspection
Intelligent Navigation
Intelligent Analysis
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of AI In Call Center companies鈥� competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
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1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global AI In Call Center Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 On-Premise
1.2.3 Cloud-based
1.3 Market by Application
1.3.1 Global AI In Call Center Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Intelligent Customer Service Robot
1.3.3 Intelligent Quality Inspection
1.3.4 Intelligent Navigation
1.3.5 Intelligent Analysis
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global AI In Call Center Market Perspective (2019-2030)
2.2 AI In Call Center Growth Trends by Region
2.2.1 Global AI In Call Center Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 AI In Call Center Historic Market Size by Region (2019-2024)
2.2.3 AI In Call Center Forecasted Market Size by Region (2025-2030)
2.3 AI In Call Center Market Dynamics
2.3.1 AI In Call Center Industry Trends
2.3.2 AI In Call Center Market Drivers
2.3.3 AI In Call Center Market Challenges
2.3.4 AI In Call Center Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top AI In Call Center Players by Revenue
3.1.1 Global Top AI In Call Center Players by Revenue (2019-2024)
3.1.2 Global AI In Call Center Revenue Market Share by Players (2019-2024)
3.2 Global AI In Call Center Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by AI In Call Center Revenue
3.4 Global AI In Call Center Market Concentration Ratio
3.4.1 Global AI In Call Center Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by AI In Call Center Revenue in 2023
3.5 AI In Call Center Key Players Head office and Area Served
3.6 Key Players AI In Call Center Product Solution and Service
3.7 Date of Enter into AI In Call Center Market
3.8 Mergers & Acquisitions, Expansion Plans
4 AI In Call Center Breakdown Data by Type
4.1 Global AI In Call Center Historic Market Size by Type (2019-2024)
4.2 Global AI In Call Center Forecasted Market Size by Type (2025-2030)
5 AI In Call Center Breakdown Data by Application
5.1 Global AI In Call Center Historic Market Size by Application (2019-2024)
5.2 Global AI In Call Center Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America AI In Call Center Market Size (2019-2030)
6.2 North America AI In Call Center Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America AI In Call Center Market Size by Country (2019-2024)
6.4 North America AI In Call Center Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe AI In Call Center Market Size (2019-2030)
7.2 Europe AI In Call Center Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe AI In Call Center Market Size by Country (2019-2024)
7.4 Europe AI In Call Center Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific AI In Call Center Market Size (2019-2030)
8.2 Asia-Pacific AI In Call Center Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific AI In Call Center Market Size by Region (2019-2024)
8.4 Asia-Pacific AI In Call Center Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America AI In Call Center Market Size (2019-2030)
9.2 Latin America AI In Call Center Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America AI In Call Center Market Size by Country (2019-2024)
9.4 Latin America AI In Call Center Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa AI In Call Center Market Size (2019-2030)
10.2 Middle East & Africa AI In Call Center Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa AI In Call Center Market Size by Country (2019-2024)
10.4 Middle East & Africa AI In Call Center Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Artificial Solutions
11.1.1 Artificial Solutions Company Detail
11.1.2 Artificial Solutions Business Overview
11.1.3 Artificial Solutions AI In Call Center Introduction
11.1.4 Artificial Solutions Revenue in AI In Call Center Business (2019-2024)
11.1.5 Artificial Solutions Recent Development
11.2 Conversica
11.2.1 Conversica Company Detail
11.2.2 Conversica Business Overview
11.2.3 Conversica AI In Call Center Introduction
11.2.4 Conversica Revenue in AI In Call Center Business (2019-2024)
11.2.5 Conversica Recent Development
11.3 EdgeVerve Systems Limited
11.3.1 EdgeVerve Systems Limited Company Detail
11.3.2 EdgeVerve Systems Limited Business Overview
11.3.3 EdgeVerve Systems Limited AI In Call Center Introduction
11.3.4 EdgeVerve Systems Limited Revenue in AI In Call Center Business (2019-2024)
11.3.5 EdgeVerve Systems Limited Recent Development
11.4 Five9
11.4.1 Five9 Company Detail
11.4.2 Five9 Business Overview
11.4.3 Five9 AI In Call Center Introduction
11.4.4 Five9 Revenue in AI In Call Center Business (2019-2024)
11.4.5 Five9 Recent Development
11.5 Google
11.5.1 Google Company Detail
11.5.2 Google Business Overview
11.5.3 Google AI In Call Center Introduction
11.5.4 Google Revenue in AI In Call Center Business (2019-2024)
11.5.5 Google Recent Development
11.6 Oracle Corporation
11.6.1 Oracle Corporation Company Detail
11.6.2 Oracle Corporation Business Overview
11.6.3 Oracle Corporation AI In Call Center Introduction
11.6.4 Oracle Corporation Revenue in AI In Call Center Business (2019-2024)
11.6.5 Oracle Corporation Recent Development
11.7 IBM Corporation
11.7.1 IBM Corporation Company Detail
11.7.2 IBM Corporation Business Overview
11.7.3 IBM Corporation AI In Call Center Introduction
11.7.4 IBM Corporation Revenue in AI In Call Center Business (2019-2024)
11.7.5 IBM Corporation Recent Development
11.8 Jio Haptik Technologies Limited
11.8.1 Jio Haptik Technologies Limited Company Detail
11.8.2 Jio Haptik Technologies Limited Business Overview
11.8.3 Jio Haptik Technologies Limited AI In Call Center Introduction
11.8.4 Jio Haptik Technologies Limited Revenue in AI In Call Center Business (2019-2024)
11.8.5 Jio Haptik Technologies Limited Recent Development
11.9 Kore.ai
11.9.1 Kore.ai Company Detail
11.9.2 Kore.ai Business Overview
11.9.3 Kore.ai AI In Call Center Introduction
11.9.4 Kore.ai Revenue in AI In Call Center Business (2019-2024)
11.9.5 Kore.ai Recent Development
11.10 Avaamo
11.10.1 Avaamo Company Detail
11.10.2 Avaamo Business Overview
11.10.3 Avaamo AI In Call Center Introduction
11.10.4 Avaamo Revenue in AI In Call Center Business (2019-2024)
11.10.5 Avaamo Recent Development
11.11 NICE Incontact
11.11.1 NICE Incontact Company Detail
11.11.2 NICE Incontact Business Overview
11.11.3 NICE Incontact AI In Call Center Introduction
11.11.4 NICE Incontact Revenue in AI In Call Center Business (2019-2024)
11.11.5 NICE Incontact Recent Development
11.12 Avaya
11.12.1 Avaya Company Detail
11.12.2 Avaya Business Overview
11.12.3 Avaya AI In Call Center Introduction
11.12.4 Avaya Revenue in AI In Call Center Business (2019-2024)
11.12.5 Avaya Recent Development
11.13 Nuance Communications
11.13.1 Nuance Communications Company Detail
11.13.2 Nuance Communications Business Overview
11.13.3 Nuance Communications AI In Call Center Introduction
11.13.4 Nuance Communications Revenue in AI In Call Center Business (2019-2024)
11.13.5 Nuance Communications Recent Development
11.14 Observe.AI
11.14.1 Observe.AI Company Detail
11.14.2 Observe.AI Business Overview
11.14.3 Observe.AI AI In Call Center Introduction
11.14.4 Observe.AI Revenue in AI In Call Center Business (2019-2024)
11.14.5 Observe.AI Recent Development
11.15 Pypestream
11.15.1 Pypestream Company Detail
11.15.2 Pypestream Business Overview
11.15.3 Pypestream AI In Call Center Introduction
11.15.4 Pypestream Revenue in AI In Call Center Business (2019-2024)
11.15.5 Pypestream Recent Development
11.16 Rulai
11.16.1 Rulai Company Detail
11.16.2 Rulai Business Overview
11.16.3 Rulai AI In Call Center Introduction
11.16.4 Rulai Revenue in AI In Call Center Business (2019-2024)
11.16.5 Rulai Recent Development
11.17 Amazon Web Services
11.17.1 Amazon Web Services Company Detail
11.17.2 Amazon Web Services Business Overview
11.17.3 Amazon Web Services AI In Call Center Introduction
11.17.4 Amazon Web Services Revenue in AI In Call Center Business (2019-2024)
11.17.5 Amazon Web Services Recent Development
11.18 SAP SE
11.18.1 SAP SE Company Detail
11.18.2 SAP SE Business Overview
11.18.3 SAP SE AI In Call Center Introduction
11.18.4 SAP SE Revenue in AI In Call Center Business (2019-2024)
11.18.5 SAP SE Recent Development
11.19 Creative Virtual
11.19.1 Creative Virtual Company Detail
11.19.2 Creative Virtual Business Overview
11.19.3 Creative Virtual AI In Call Center Introduction
11.19.4 Creative Virtual Revenue in AI In Call Center Business (2019-2024)
11.19.5 Creative Virtual Recent Development
11.20 Smart Action Company
11.20.1 Smart Action Company Company Detail
11.20.2 Smart Action Company Business Overview
11.20.3 Smart Action Company AI In Call Center Introduction
11.20.4 Smart Action Company Revenue in AI In Call Center Business (2019-2024)
11.20.5 Smart Action Company Recent Development
11.21 Talkdesk
11.21.1 Talkdesk Company Detail
11.21.2 Talkdesk Business Overview
11.21.3 Talkdesk AI In Call Center Introduction
11.21.4 Talkdesk Revenue in AI In Call Center Business (2019-2024)
11.21.5 Talkdesk Recent Development
11.22 Twilio
11.22.1 Twilio Company Detail
11.22.2 Twilio Business Overview
11.22.3 Twilio AI In Call Center Introduction
11.22.4 Twilio Revenue in AI In Call Center Business (2019-2024)
11.22.5 Twilio Recent Development
11.23 Call Center Studio
11.23.1 Call Center Studio Company Detail
11.23.2 Call Center Studio Business Overview
11.23.3 Call Center Studio AI In Call Center Introduction
11.23.4 Call Center Studio Revenue in AI In Call Center Business (2019-2024)
11.23.5 Call Center Studio Recent Development
11.24 Convoso
11.24.1 Convoso Company Detail
11.24.2 Convoso Business Overview
11.24.3 Convoso AI In Call Center Introduction
11.24.4 Convoso Revenue in AI In Call Center Business (2019-2024)
11.24.5 Convoso Recent Development
11.25 Artefact
11.25.1 Artefact Company Detail
11.25.2 Artefact Business Overview
11.25.3 Artefact AI In Call Center Introduction
11.25.4 Artefact Revenue in AI In Call Center Business (2019-2024)
11.25.5 Artefact Recent Development
11.26 VoiceBase
11.26.1 VoiceBase Company Detail
11.26.2 VoiceBase Business Overview
11.26.3 VoiceBase AI In Call Center Introduction
11.26.4 VoiceBase Revenue in AI In Call Center Business (2019-2024)
11.26.5 VoiceBase Recent Development
11.27 Inbenta Technologies
11.27.1 Inbenta Technologies Company Detail
11.27.2 Inbenta Technologies Business Overview
11.27.3 Inbenta Technologies AI In Call Center Introduction
11.27.4 Inbenta Technologies Revenue in AI In Call Center Business (2019-2024)
11.27.5 Inbenta Technologies Recent Development
11.28 EPRO TELECOM
11.28.1 EPRO TELECOM Company Detail
11.28.2 EPRO TELECOM Business Overview
11.28.3 EPRO TELECOM AI In Call Center Introduction
11.28.4 EPRO TELECOM Revenue in AI In Call Center Business (2019-2024)
11.28.5 EPRO TELECOM Recent Development
11.29 Thrio
11.29.1 Thrio Company Detail
11.29.2 Thrio Business Overview
11.29.3 Thrio AI In Call Center Introduction
11.29.4 Thrio Revenue in AI In Call Center Business (2019-2024)
11.29.5 Thrio Recent Development
11.30 Bright Pattern
11.30.1 Bright Pattern Company Detail
11.30.2 Bright Pattern Business Overview
11.30.3 Bright Pattern AI In Call Center Introduction
11.30.4 Bright Pattern Revenue in AI In Call Center Business (2019-2024)
11.30.5 Bright Pattern Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Artificial Solutions
Conversica
EdgeVerve Systems Limited
Five9
Google
Oracle Corporation
IBM Corporation
Jio Haptik Technologies Limited
Kore.ai
Avaamo
NICE Incontact
Avaya
Nuance Communications
Observe.AI
Pypestream
Rulai
Amazon Web Services
SAP SE
Creative Virtual
Smart Action Company
Talkdesk
Twilio
Call Center Studio
Convoso
Artefact
VoiceBase
Inbenta Technologies
EPRO TELECOM
Thrio
Bright Pattern
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*If Applicable.
