The global market for AI Chatbots Software was valued at US$ 5184 million in the year 2024 and is projected to reach a revised size of US$ 23040 million by 2031, growing at a CAGR of 24.1% during the forecast period.
A chatbot is a software application used to conduct an on-line chat conversation via text or text-to-speech, in lieu of providing direct contact with a live human agent.Designed to convincingly simulate the way a human would behave as a conversational partner, chatbot systems typically require continuous tuning and testing, and many in production remain unable to adequately converse or pass the industry standard Turing test.
China and the United States are two leaders in AI industry. On the AI 100 list (2022) released by CB Insights, the number of companies in the United States ranks first, with more than 70 companies, followed by the United Kingdom, with 8 companies on the list. China and Canada both holds 5 companies on the list. According to data from the China Academy of Information and Communications Technology, the scale of China"s core artificial intelligence industry reached 楼508 billion in 2022, a year-on-year increase of 18%. From 2013 to November 2022, the cumulative number of patent applications for artificial intelligence inventions in the world reached 729,000, and the cumulative number of applications in China reached 389,000, accounting for 53.4%. However, the Global Artificial Intelligence Innovation Index Report 2021 released by the China Institute of Scientific and Technological Information shows that the overall strength of the United States is still far ahead. The number of artificial intelligence companies in the United States is about 4,670, while China has only 880. China"s data center is less than 1/87 of that of the United States.
This report aims to provide a comprehensive presentation of the global market for AI Chatbots Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding AI Chatbots Software.
The AI Chatbots Software market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global AI Chatbots Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the AI Chatbots Software companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
chatbot
HubSpot
Tidio
Freshchat
Drift
Chatfuel
MobileMonkey
Zendesk
Quriobot
Intercom
SnapEngage
Netomi
atSpoke
Dasha AI
SurveySparrow
Replika
Mindsay
Rulai
LivePerson
Inbenta
Vergic
ProProfs
Botsify
Giosg
Activechat
Flow XO
Pandorabots
SnatchBot
Xenioo
Imperson
Crisp
BotUp
Aivo
Genesys
Ada
Segment by Type
On-premises
Cloud Based
Segment by Application
Marketing
Recruitment
Booking
Others
By Region
North America
United States
Canada
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Rest of Europe
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of AI Chatbots Software company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
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1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global AI Chatbots Software Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 On-premises
1.2.3 Cloud Based
1.3 Market by Application
1.3.1 Global AI Chatbots Software Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 Marketing
1.3.3 Recruitment
1.3.4 Booking
1.3.5 Others
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global AI Chatbots Software Market Perspective (2020-2031)
2.2 Global AI Chatbots Software Growth Trends by Region
2.2.1 Global AI Chatbots Software Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 AI Chatbots Software Historic Market Size by Region (2020-2025)
2.2.3 AI Chatbots Software Forecasted Market Size by Region (2026-2031)
2.3 AI Chatbots Software Market Dynamics
2.3.1 AI Chatbots Software Industry Trends
2.3.2 AI Chatbots Software Market Drivers
2.3.3 AI Chatbots Software Market Challenges
2.3.4 AI Chatbots Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top AI Chatbots Software Players by Revenue
3.1.1 Global Top AI Chatbots Software Players by Revenue (2020-2025)
3.1.2 Global AI Chatbots Software Revenue Market Share by Players (2020-2025)
3.2 Global AI Chatbots Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by AI Chatbots Software Revenue
3.4 Global AI Chatbots Software Market Concentration Ratio
3.4.1 Global AI Chatbots Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by AI Chatbots Software Revenue in 2024
3.5 Global Key Players of AI Chatbots Software Head office and Area Served
3.6 Global Key Players of AI Chatbots Software, Product and Application
3.7 Global Key Players of AI Chatbots Software, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 AI Chatbots Software Breakdown Data by Type
4.1 Global AI Chatbots Software Historic Market Size by Type (2020-2025)
4.2 Global AI Chatbots Software Forecasted Market Size by Type (2026-2031)
5 AI Chatbots Software Breakdown Data by Application
5.1 Global AI Chatbots Software Historic Market Size by Application (2020-2025)
5.2 Global AI Chatbots Software Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America AI Chatbots Software Market Size (2020-2031)
6.2 North America AI Chatbots Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America AI Chatbots Software Market Size by Country (2020-2025)
6.4 North America AI Chatbots Software Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe AI Chatbots Software Market Size (2020-2031)
7.2 Europe AI Chatbots Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe AI Chatbots Software Market Size by Country (2020-2025)
7.4 Europe AI Chatbots Software Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific AI Chatbots Software Market Size (2020-2031)
8.2 Asia-Pacific AI Chatbots Software Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific AI Chatbots Software Market Size by Region (2020-2025)
8.4 Asia-Pacific AI Chatbots Software Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America AI Chatbots Software Market Size (2020-2031)
9.2 Latin America AI Chatbots Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America AI Chatbots Software Market Size by Country (2020-2025)
9.4 Latin America AI Chatbots Software Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa AI Chatbots Software Market Size (2020-2031)
10.2 Middle East & Africa AI Chatbots Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa AI Chatbots Software Market Size by Country (2020-2025)
10.4 Middle East & Africa AI Chatbots Software Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 chatbot
11.1.1 chatbot Company Details
11.1.2 chatbot Business Overview
11.1.3 chatbot AI Chatbots Software Introduction
11.1.4 chatbot Revenue in AI Chatbots Software Business (2020-2025)
11.1.5 chatbot Recent Development
11.2 HubSpot
11.2.1 HubSpot Company Details
11.2.2 HubSpot Business Overview
11.2.3 HubSpot AI Chatbots Software Introduction
11.2.4 HubSpot Revenue in AI Chatbots Software Business (2020-2025)
11.2.5 HubSpot Recent Development
11.3 Tidio
11.3.1 Tidio Company Details
11.3.2 Tidio Business Overview
11.3.3 Tidio AI Chatbots Software Introduction
11.3.4 Tidio Revenue in AI Chatbots Software Business (2020-2025)
11.3.5 Tidio Recent Development
11.4 Freshchat
11.4.1 Freshchat Company Details
11.4.2 Freshchat Business Overview
11.4.3 Freshchat AI Chatbots Software Introduction
11.4.4 Freshchat Revenue in AI Chatbots Software Business (2020-2025)
11.4.5 Freshchat Recent Development
11.5 Drift
11.5.1 Drift Company Details
11.5.2 Drift Business Overview
11.5.3 Drift AI Chatbots Software Introduction
11.5.4 Drift Revenue in AI Chatbots Software Business (2020-2025)
11.5.5 Drift Recent Development
11.6 Chatfuel
11.6.1 Chatfuel Company Details
11.6.2 Chatfuel Business Overview
11.6.3 Chatfuel AI Chatbots Software Introduction
11.6.4 Chatfuel Revenue in AI Chatbots Software Business (2020-2025)
11.6.5 Chatfuel Recent Development
11.7 MobileMonkey
11.7.1 MobileMonkey Company Details
11.7.2 MobileMonkey Business Overview
11.7.3 MobileMonkey AI Chatbots Software Introduction
11.7.4 MobileMonkey Revenue in AI Chatbots Software Business (2020-2025)
11.7.5 MobileMonkey Recent Development
11.8 Zendesk
11.8.1 Zendesk Company Details
11.8.2 Zendesk Business Overview
11.8.3 Zendesk AI Chatbots Software Introduction
11.8.4 Zendesk Revenue in AI Chatbots Software Business (2020-2025)
11.8.5 Zendesk Recent Development
11.9 Quriobot
11.9.1 Quriobot Company Details
11.9.2 Quriobot Business Overview
11.9.3 Quriobot AI Chatbots Software Introduction
11.9.4 Quriobot Revenue in AI Chatbots Software Business (2020-2025)
11.9.5 Quriobot Recent Development
11.10 Intercom
11.10.1 Intercom Company Details
11.10.2 Intercom Business Overview
11.10.3 Intercom AI Chatbots Software Introduction
11.10.4 Intercom Revenue in AI Chatbots Software Business (2020-2025)
11.10.5 Intercom Recent Development
11.11 SnapEngage
11.11.1 SnapEngage Company Details
11.11.2 SnapEngage Business Overview
11.11.3 SnapEngage AI Chatbots Software Introduction
11.11.4 SnapEngage Revenue in AI Chatbots Software Business (2020-2025)
11.11.5 SnapEngage Recent Development
11.12 Netomi
11.12.1 Netomi Company Details
11.12.2 Netomi Business Overview
11.12.3 Netomi AI Chatbots Software Introduction
11.12.4 Netomi Revenue in AI Chatbots Software Business (2020-2025)
11.12.5 Netomi Recent Development
11.13 atSpoke
11.13.1 atSpoke Company Details
11.13.2 atSpoke Business Overview
11.13.3 atSpoke AI Chatbots Software Introduction
11.13.4 atSpoke Revenue in AI Chatbots Software Business (2020-2025)
11.13.5 atSpoke Recent Development
11.14 Dasha AI
11.14.1 Dasha AI Company Details
11.14.2 Dasha AI Business Overview
11.14.3 Dasha AI AI Chatbots Software Introduction
11.14.4 Dasha AI Revenue in AI Chatbots Software Business (2020-2025)
11.14.5 Dasha AI Recent Development
11.15 SurveySparrow
11.15.1 SurveySparrow Company Details
11.15.2 SurveySparrow Business Overview
11.15.3 SurveySparrow AI Chatbots Software Introduction
11.15.4 SurveySparrow Revenue in AI Chatbots Software Business (2020-2025)
11.15.5 SurveySparrow Recent Development
11.16 Replika
11.16.1 Replika Company Details
11.16.2 Replika Business Overview
11.16.3 Replika AI Chatbots Software Introduction
11.16.4 Replika Revenue in AI Chatbots Software Business (2020-2025)
11.16.5 Replika Recent Development
11.17 Mindsay
11.17.1 Mindsay Company Details
11.17.2 Mindsay Business Overview
11.17.3 Mindsay AI Chatbots Software Introduction
11.17.4 Mindsay Revenue in AI Chatbots Software Business (2020-2025)
11.17.5 Mindsay Recent Development
11.18 Rulai
11.18.1 Rulai Company Details
11.18.2 Rulai Business Overview
11.18.3 Rulai AI Chatbots Software Introduction
11.18.4 Rulai Revenue in AI Chatbots Software Business (2020-2025)
11.18.5 Rulai Recent Development
11.19 LivePerson
11.19.1 LivePerson Company Details
11.19.2 LivePerson Business Overview
11.19.3 LivePerson AI Chatbots Software Introduction
11.19.4 LivePerson Revenue in AI Chatbots Software Business (2020-2025)
11.19.5 LivePerson Recent Development
11.20 Inbenta
11.20.1 Inbenta Company Details
11.20.2 Inbenta Business Overview
11.20.3 Inbenta AI Chatbots Software Introduction
11.20.4 Inbenta Revenue in AI Chatbots Software Business (2020-2025)
11.20.5 Inbenta Recent Development
11.21 Vergic
11.21.1 Vergic Company Details
11.21.2 Vergic Business Overview
11.21.3 Vergic AI Chatbots Software Introduction
11.21.4 Vergic Revenue in AI Chatbots Software Business (2020-2025)
11.21.5 Vergic Recent Development
11.22 ProProfs
11.22.1 ProProfs Company Details
11.22.2 ProProfs Business Overview
11.22.3 ProProfs AI Chatbots Software Introduction
11.22.4 ProProfs Revenue in AI Chatbots Software Business (2020-2025)
11.22.5 ProProfs Recent Development
11.23 Botsify
11.23.1 Botsify Company Details
11.23.2 Botsify Business Overview
11.23.3 Botsify AI Chatbots Software Introduction
11.23.4 Botsify Revenue in AI Chatbots Software Business (2020-2025)
11.23.5 Botsify Recent Development
11.24 Giosg
11.24.1 Giosg Company Details
11.24.2 Giosg Business Overview
11.24.3 Giosg AI Chatbots Software Introduction
11.24.4 Giosg Revenue in AI Chatbots Software Business (2020-2025)
11.24.5 Giosg Recent Development
11.25 Activechat
11.25.1 Activechat Company Details
11.25.2 Activechat Business Overview
11.25.3 Activechat AI Chatbots Software Introduction
11.25.4 Activechat Revenue in AI Chatbots Software Business (2020-2025)
11.25.5 Activechat Recent Development
11.26 Flow XO
11.26.1 Flow XO Company Details
11.26.2 Flow XO Business Overview
11.26.3 Flow XO AI Chatbots Software Introduction
11.26.4 Flow XO Revenue in AI Chatbots Software Business (2020-2025)
11.26.5 Flow XO Recent Development
11.27 Pandorabots
11.27.1 Pandorabots Company Details
11.27.2 Pandorabots Business Overview
11.27.3 Pandorabots AI Chatbots Software Introduction
11.27.4 Pandorabots Revenue in AI Chatbots Software Business (2020-2025)
11.27.5 Pandorabots Recent Development
11.28 SnatchBot
11.28.1 SnatchBot Company Details
11.28.2 SnatchBot Business Overview
11.28.3 SnatchBot AI Chatbots Software Introduction
11.28.4 SnatchBot Revenue in AI Chatbots Software Business (2020-2025)
11.28.5 SnatchBot Recent Development
11.29 Xenioo
11.29.1 Xenioo Company Details
11.29.2 Xenioo Business Overview
11.29.3 Xenioo AI Chatbots Software Introduction
11.29.4 Xenioo Revenue in AI Chatbots Software Business (2020-2025)
11.29.5 Xenioo Recent Development
11.30 Imperson
11.30.1 Imperson Company Details
11.30.2 Imperson Business Overview
11.30.3 Imperson AI Chatbots Software Introduction
11.30.4 Imperson Revenue in AI Chatbots Software Business (2020-2025)
11.30.5 Imperson Recent Development
11.31 Crisp
11.31.1 Crisp Company Details
11.31.2 Crisp Business Overview
11.31.3 Crisp AI Chatbots Software Introduction
11.31.4 Crisp Revenue in AI Chatbots Software Business (2020-2025)
11.31.5 Crisp Recent Development
11.32 BotUp
11.32.1 BotUp Company Details
11.32.2 BotUp Business Overview
11.32.3 BotUp AI Chatbots Software Introduction
11.32.4 BotUp Revenue in AI Chatbots Software Business (2020-2025)
11.32.5 BotUp Recent Development
11.33 Aivo
11.33.1 Aivo Company Details
11.33.2 Aivo Business Overview
11.33.3 Aivo AI Chatbots Software Introduction
11.33.4 Aivo Revenue in AI Chatbots Software Business (2020-2025)
11.33.5 Aivo Recent Development
11.34 Genesys
11.34.1 Genesys Company Details
11.34.2 Genesys Business Overview
11.34.3 Genesys AI Chatbots Software Introduction
11.34.4 Genesys Revenue in AI Chatbots Software Business (2020-2025)
11.34.5 Genesys Recent Development
11.35 Ada
11.35.1 Ada Company Details
11.35.2 Ada Business Overview
11.35.3 Ada AI Chatbots Software Introduction
11.35.4 Ada Revenue in AI Chatbots Software Business (2020-2025)
11.35.5 Ada Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
chatbot
HubSpot
Tidio
Freshchat
Drift
Chatfuel
MobileMonkey
Zendesk
Quriobot
Intercom
SnapEngage
Netomi
atSpoke
Dasha AI
SurveySparrow
Replika
Mindsay
Rulai
LivePerson
Inbenta
Vergic
ProProfs
Botsify
Giosg
Activechat
Flow XO
Pandorabots
SnatchBot
Xenioo
Imperson
Crisp
BotUp
Aivo
Genesys
Ada
听
听
*If Applicable.