
AI CRM tools integrate artificial intelligence with traditional CRM systems to enhance customer relationship management by automating tasks, analyzing data for insights into customer behavior, predicting trends, personalizing interactions, and optimizing sales and service processes. These tools empower businesses to improve efficiency, deliver personalized customer experiences, and make data-driven decisions to foster stronger customer relationships and drive growth.
The global AI CRM Tools market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of %during the forecast period 2024-2030.
North American market for AI CRM Tools is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for AI CRM Tools is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for AI CRM Tools in Retail and E-commerce is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of AI CRM Tools include ClickUp, HubSpot CRM, Durable, Zoho Zia, C3.ai, Zendesk Sell, Pipedrive, Freshworks, Salesforce Sales Cloud, itransition, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for AI CRM Tools, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding AI CRM Tools.
The AI CRM Tools market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global AI CRM Tools market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the AI CRM Tools companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
ClickUp
HubSpot CRM
Durable
Zoho Zia
C3.ai
Zendesk Sell
Pipedrive
Freshworks
Salesforce Sales Cloud
itransition
Microsoft Dynamics 365
Keap
Semrush
Nimble
Zapier
Segment by Type
Cloud-based
On-premise
Segment by Application
Retail and E-commerce
BSFI
Telecommunications
Healthcare
Hospitality and Travel
Automotive
Others
By Region
North America
United States
Canada
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Rest of Europe
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of AI CRM Tools company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global AI CRM Tools Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud-based
1.2.3 On-premise
1.3 Market by Application
1.3.1 Global AI CRM Tools Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Retail and E-commerce
1.3.3 BSFI
1.3.4 Telecommunications
1.3.5 Healthcare
1.3.6 Hospitality and Travel
1.3.7 Automotive
1.3.8 Others
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global AI CRM Tools Market Perspective (2019-2030)
2.2 Global AI CRM Tools Growth Trends by Region
2.2.1 Global AI CRM Tools Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 AI CRM Tools Historic Market Size by Region (2019-2024)
2.2.3 AI CRM Tools Forecasted Market Size by Region (2025-2030)
2.3 AI CRM Tools Market Dynamics
2.3.1 AI CRM Tools Industry Trends
2.3.2 AI CRM Tools Market Drivers
2.3.3 AI CRM Tools Market Challenges
2.3.4 AI CRM Tools Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top AI CRM Tools Players by Revenue
3.1.1 Global Top AI CRM Tools Players by Revenue (2019-2024)
3.1.2 Global AI CRM Tools Revenue Market Share by Players (2019-2024)
3.2 Global AI CRM Tools Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by AI CRM Tools Revenue
3.4 Global AI CRM Tools Market Concentration Ratio
3.4.1 Global AI CRM Tools Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by AI CRM Tools Revenue in 2023
3.5 Global Key Players of AI CRM Tools Head office and Area Served
3.6 Global Key Players of AI CRM Tools, Product and Application
3.7 Global Key Players of AI CRM Tools, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 AI CRM Tools Breakdown Data by Type
4.1 Global AI CRM Tools Historic Market Size by Type (2019-2024)
4.2 Global AI CRM Tools Forecasted Market Size by Type (2025-2030)
5 AI CRM Tools Breakdown Data by Application
5.1 Global AI CRM Tools Historic Market Size by Application (2019-2024)
5.2 Global AI CRM Tools Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America AI CRM Tools Market Size (2019-2030)
6.2 North America AI CRM Tools Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America AI CRM Tools Market Size by Country (2019-2024)
6.4 North America AI CRM Tools Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe AI CRM Tools Market Size (2019-2030)
7.2 Europe AI CRM Tools Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe AI CRM Tools Market Size by Country (2019-2024)
7.4 Europe AI CRM Tools Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific AI CRM Tools Market Size (2019-2030)
8.2 Asia-Pacific AI CRM Tools Market Growth Rate by Country: 2019 VS 2023 VS 2030
8.3 Asia-Pacific AI CRM Tools Market Size by Region (2019-2024)
8.4 Asia-Pacific AI CRM Tools Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America AI CRM Tools Market Size (2019-2030)
9.2 Latin America AI CRM Tools Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America AI CRM Tools Market Size by Country (2019-2024)
9.4 Latin America AI CRM Tools Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa AI CRM Tools Market Size (2019-2030)
10.2 Middle East & Africa AI CRM Tools Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa AI CRM Tools Market Size by Country (2019-2024)
10.4 Middle East & Africa AI CRM Tools Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 ClickUp
11.1.1 ClickUp Company Details
11.1.2 ClickUp Business Overview
11.1.3 ClickUp AI CRM Tools Introduction
11.1.4 ClickUp Revenue in AI CRM Tools Business (2019-2024)
11.1.5 ClickUp Recent Development
11.2 HubSpot CRM
11.2.1 HubSpot CRM Company Details
11.2.2 HubSpot CRM Business Overview
11.2.3 HubSpot CRM AI CRM Tools Introduction
11.2.4 HubSpot CRM Revenue in AI CRM Tools Business (2019-2024)
11.2.5 HubSpot CRM Recent Development
11.3 Durable
11.3.1 Durable Company Details
11.3.2 Durable Business Overview
11.3.3 Durable AI CRM Tools Introduction
11.3.4 Durable Revenue in AI CRM Tools Business (2019-2024)
11.3.5 Durable Recent Development
11.4 Zoho Zia
11.4.1 Zoho Zia Company Details
11.4.2 Zoho Zia Business Overview
11.4.3 Zoho Zia AI CRM Tools Introduction
11.4.4 Zoho Zia Revenue in AI CRM Tools Business (2019-2024)
11.4.5 Zoho Zia Recent Development
11.5 C3.ai
11.5.1 C3.ai Company Details
11.5.2 C3.ai Business Overview
11.5.3 C3.ai AI CRM Tools Introduction
11.5.4 C3.ai Revenue in AI CRM Tools Business (2019-2024)
11.5.5 C3.ai Recent Development
11.6 Zendesk Sell
11.6.1 Zendesk Sell Company Details
11.6.2 Zendesk Sell Business Overview
11.6.3 Zendesk Sell AI CRM Tools Introduction
11.6.4 Zendesk Sell Revenue in AI CRM Tools Business (2019-2024)
11.6.5 Zendesk Sell Recent Development
11.7 Pipedrive
11.7.1 Pipedrive Company Details
11.7.2 Pipedrive Business Overview
11.7.3 Pipedrive AI CRM Tools Introduction
11.7.4 Pipedrive Revenue in AI CRM Tools Business (2019-2024)
11.7.5 Pipedrive Recent Development
11.8 Freshworks
11.8.1 Freshworks Company Details
11.8.2 Freshworks Business Overview
11.8.3 Freshworks AI CRM Tools Introduction
11.8.4 Freshworks Revenue in AI CRM Tools Business (2019-2024)
11.8.5 Freshworks Recent Development
11.9 Salesforce Sales Cloud
11.9.1 Salesforce Sales Cloud Company Details
11.9.2 Salesforce Sales Cloud Business Overview
11.9.3 Salesforce Sales Cloud AI CRM Tools Introduction
11.9.4 Salesforce Sales Cloud Revenue in AI CRM Tools Business (2019-2024)
11.9.5 Salesforce Sales Cloud Recent Development
11.10 itransition
11.10.1 itransition Company Details
11.10.2 itransition Business Overview
11.10.3 itransition AI CRM Tools Introduction
11.10.4 itransition Revenue in AI CRM Tools Business (2019-2024)
11.10.5 itransition Recent Development
11.11 Microsoft Dynamics 365
11.11.1 Microsoft Dynamics 365 Company Details
11.11.2 Microsoft Dynamics 365 Business Overview
11.11.3 Microsoft Dynamics 365 AI CRM Tools Introduction
11.11.4 Microsoft Dynamics 365 Revenue in AI CRM Tools Business (2019-2024)
11.11.5 Microsoft Dynamics 365 Recent Development
11.12 Keap
11.12.1 Keap Company Details
11.12.2 Keap Business Overview
11.12.3 Keap AI CRM Tools Introduction
11.12.4 Keap Revenue in AI CRM Tools Business (2019-2024)
11.12.5 Keap Recent Development
11.13 Semrush
11.13.1 Semrush Company Details
11.13.2 Semrush Business Overview
11.13.3 Semrush AI CRM Tools Introduction
11.13.4 Semrush Revenue in AI CRM Tools Business (2019-2024)
11.13.5 Semrush Recent Development
11.14 Nimble
11.14.1 Nimble Company Details
11.14.2 Nimble Business Overview
11.14.3 Nimble AI CRM Tools Introduction
11.14.4 Nimble Revenue in AI CRM Tools Business (2019-2024)
11.14.5 Nimble Recent Development
11.15 Zapier
11.15.1 Zapier Company Details
11.15.2 Zapier Business Overview
11.15.3 Zapier AI CRM Tools Introduction
11.15.4 Zapier Revenue in AI CRM Tools Business (2019-2024)
11.15.5 Zapier Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
ClickUp
HubSpot CRM
Durable
Zoho Zia
C3.ai
Zendesk Sell
Pipedrive
Freshworks
Salesforce Sales Cloud
itransition
Microsoft Dynamics 365
Keap
Semrush
Nimble
Zapier
Ìý
Ìý
*If Applicable.
