Global AI Customer Service Software Market Research Report 2025

Publication ID:

PB503256362

Publication Date:

March 10, 2025

Pages:

102

Publisher:

MRRPB5

Countries:

Global [1]

USD 2,900.00

IT Services [2]

Computing & Electronics [3]

Description:

The global market for AI Customer Service Software was valued at US$ 1874 million in the year 2024 and is projected to reach a revised size of US$ 2975 million by 2031, growing at a CAGR of 6.8% during the forecast period.
AI customer service software is a sophisticated technological solution that harnesses the power of artificial intelligence to streamline and enhance the delivery of customer support services. It encompasses a range of intelligent tools and algorithms, primarily relying on natural language processing (NLP) to understand and interpret human language, whether in text or voice format. Machine learning capabilities enable the software to continuously learn from customer interactions, improving its responses and problem-solving abilities over time. This software can operate as chatbots, engaging in real-time conversations with customers on websites, messaging apps, or social media platforms, answering frequently asked questions, providing product or service information, and guiding users through various processes. It can also be integrated into voice-based systems, such as call centers, to handle customer inquiries, route calls appropriately, and offer automated solutions. Additionally, AI customer service software may incorporate features like sentiment analysis to gauge customer emotions and preferences, enabling businesses to personalize their responses and improve overall customer satisfaction. By automating routine tasks and providing instant assistance, it helps businesses optimize their customer service operations, reduce costs, and enhance the overall customer experience.
North American market for AI Customer Service Software is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
Asia-Pacific market for AI Customer Service Software is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
The global market for AI Customer Service Software in E-commerce Industry is estimated to increase from $ million in 2024 to $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
The major global companies of AI Customer Service Software include Dixa, Aisera, Zendesk, Dialpad, IBM, SAP, Oracle, Salesforce, Help Scout, Intercom, etc. In 2024, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for AI Customer Service Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding AI Customer Service Software.
The AI Customer Service Software market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global AI Customer Service Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the AI Customer Service Software companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Dixa
Aisera
Zendesk
Dialpad
IBM
SAP
Oracle
Salesforce
Help Scout
Intercom
Forethought
Five9
Avaya
Talkdesk
Aloware
Nice Cxone
Cloudtalk
Freshdesk
Genesys
Verint
Sprinklr
Segment by Type
Chatbot-based Software
Voice-based AI Software
Others
Segment by Application
E-commerce Industry
Financial Industry
Telecommunications Industry
Medical Industry
Others
By Region
North America
United States
Canada
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Rest of Europe
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of AI Customer Service Software company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global AI Customer Service Software Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Chatbot-based Software
1.2.3 Voice-based AI Software
1.2.4 Others
1.3 Market by Application
1.3.1 Global AI Customer Service Software Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 E-commerce Industry
1.3.3 Financial Industry
1.3.4 Telecommunications Industry
1.3.5 Medical Industry
1.3.6 Others
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global AI Customer Service Software Market Perspective (2020-2031)
2.2 Global AI Customer Service Software Growth Trends by Region
2.2.1 Global AI Customer Service Software Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 AI Customer Service Software Historic Market Size by Region (2020-2025)
2.2.3 AI Customer Service Software Forecasted Market Size by Region (2026-2031)
2.3 AI Customer Service Software Market Dynamics
2.3.1 AI Customer Service Software Industry Trends
2.3.2 AI Customer Service Software Market Drivers
2.3.3 AI Customer Service Software Market Challenges
2.3.4 AI Customer Service Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top AI Customer Service Software Players by Revenue
3.1.1 Global Top AI Customer Service Software Players by Revenue (2020-2025)
3.1.2 Global AI Customer Service Software Revenue Market Share by Players (2020-2025)
3.2 Global Top AI Customer Service Software Players by Company Type and Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by AI Customer Service Software Revenue
3.4 Global AI Customer Service Software Market Concentration Ratio
3.4.1 Global AI Customer Service Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by AI Customer Service Software Revenue in 2024
3.5 Global Key Players of AI Customer Service Software Head office and Area Served
3.6 Global Key Players of AI Customer Service Software, Product and Application
3.7 Global Key Players of AI Customer Service Software, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 AI Customer Service Software Breakdown Data by Type
4.1 Global AI Customer Service Software Historic Market Size by Type (2020-2025)
4.2 Global AI Customer Service Software Forecasted Market Size by Type (2026-2031)
5 AI Customer Service Software Breakdown Data by Application
5.1 Global AI Customer Service Software Historic Market Size by Application (2020-2025)
5.2 Global AI Customer Service Software Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America AI Customer Service Software Market Size (2020-2031)
6.2 North America AI Customer Service Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America AI Customer Service Software Market Size by Country (2020-2025)
6.4 North America AI Customer Service Software Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe AI Customer Service Software Market Size (2020-2031)
7.2 Europe AI Customer Service Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe AI Customer Service Software Market Size by Country (2020-2025)
7.4 Europe AI Customer Service Software Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific AI Customer Service Software Market Size (2020-2031)
8.2 Asia-Pacific AI Customer Service Software Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific AI Customer Service Software Market Size by Region (2020-2025)
8.4 Asia-Pacific AI Customer Service Software Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America AI Customer Service Software Market Size (2020-2031)
9.2 Latin America AI Customer Service Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America AI Customer Service Software Market Size by Country (2020-2025)
9.4 Latin America AI Customer Service Software Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa AI Customer Service Software Market Size (2020-2031)
10.2 Middle East & Africa AI Customer Service Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa AI Customer Service Software Market Size by Country (2020-2025)
10.4 Middle East & Africa AI Customer Service Software Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Dixa
11.1.1 Dixa Company Details
11.1.2 Dixa Business Overview
11.1.3 Dixa AI Customer Service Software Introduction
11.1.4 Dixa Revenue in AI Customer Service Software Business (2020-2025)
11.1.5 Dixa Recent Development
11.2 Aisera
11.2.1 Aisera Company Details
11.2.2 Aisera Business Overview
11.2.3 Aisera AI Customer Service Software Introduction
11.2.4 Aisera Revenue in AI Customer Service Software Business (2020-2025)
11.2.5 Aisera Recent Development
11.3 Zendesk
11.3.1 Zendesk Company Details
11.3.2 Zendesk Business Overview
11.3.3 Zendesk AI Customer Service Software Introduction
11.3.4 Zendesk Revenue in AI Customer Service Software Business (2020-2025)
11.3.5 Zendesk Recent Development
11.4 Dialpad
11.4.1 Dialpad Company Details
11.4.2 Dialpad Business Overview
11.4.3 Dialpad AI Customer Service Software Introduction
11.4.4 Dialpad Revenue in AI Customer Service Software Business (2020-2025)
11.4.5 Dialpad Recent Development
11.5 IBM
11.5.1 IBM Company Details
11.5.2 IBM Business Overview
11.5.3 IBM AI Customer Service Software Introduction
11.5.4 IBM Revenue in AI Customer Service Software Business (2020-2025)
11.5.5 IBM Recent Development
11.6 SAP
11.6.1 SAP Company Details
11.6.2 SAP Business Overview
11.6.3 SAP AI Customer Service Software Introduction
11.6.4 SAP Revenue in AI Customer Service Software Business (2020-2025)
11.6.5 SAP Recent Development
11.7 Oracle
11.7.1 Oracle Company Details
11.7.2 Oracle Business Overview
11.7.3 Oracle AI Customer Service Software Introduction
11.7.4 Oracle Revenue in AI Customer Service Software Business (2020-2025)
11.7.5 Oracle Recent Development
11.8 Salesforce
11.8.1 Salesforce Company Details
11.8.2 Salesforce Business Overview
11.8.3 Salesforce AI Customer Service Software Introduction
11.8.4 Salesforce Revenue in AI Customer Service Software Business (2020-2025)
11.8.5 Salesforce Recent Development
11.9 Help Scout
11.9.1 Help Scout Company Details
11.9.2 Help Scout Business Overview
11.9.3 Help Scout AI Customer Service Software Introduction
11.9.4 Help Scout Revenue in AI Customer Service Software Business (2020-2025)
11.9.5 Help Scout Recent Development
11.10 Intercom
11.10.1 Intercom Company Details
11.10.2 Intercom Business Overview
11.10.3 Intercom AI Customer Service Software Introduction
11.10.4 Intercom Revenue in AI Customer Service Software Business (2020-2025)
11.10.5 Intercom Recent Development
11.11 Forethought
11.11.1 Forethought Company Details
11.11.2 Forethought Business Overview
11.11.3 Forethought AI Customer Service Software Introduction
11.11.4 Forethought Revenue in AI Customer Service Software Business (2020-2025)
11.11.5 Forethought Recent Development
11.12 Five9
11.12.1 Five9 Company Details
11.12.2 Five9 Business Overview
11.12.3 Five9 AI Customer Service Software Introduction
11.12.4 Five9 Revenue in AI Customer Service Software Business (2020-2025)
11.12.5 Five9 Recent Development
11.13 Avaya
11.13.1 Avaya Company Details
11.13.2 Avaya Business Overview
11.13.3 Avaya AI Customer Service Software Introduction
11.13.4 Avaya Revenue in AI Customer Service Software Business (2020-2025)
11.13.5 Avaya Recent Development
11.14 Talkdesk
11.14.1 Talkdesk Company Details
11.14.2 Talkdesk Business Overview
11.14.3 Talkdesk AI Customer Service Software Introduction
11.14.4 Talkdesk Revenue in AI Customer Service Software Business (2020-2025)
11.14.5 Talkdesk Recent Development
11.15 Aloware
11.15.1 Aloware Company Details
11.15.2 Aloware Business Overview
11.15.3 Aloware AI Customer Service Software Introduction
11.15.4 Aloware Revenue in AI Customer Service Software Business (2020-2025)
11.15.5 Aloware Recent Development
11.16 Nice Cxone
11.16.1 Nice Cxone Company Details
11.16.2 Nice Cxone Business Overview
11.16.3 Nice Cxone AI Customer Service Software Introduction
11.16.4 Nice Cxone Revenue in AI Customer Service Software Business (2020-2025)
11.16.5 Nice Cxone Recent Development
11.17 Cloudtalk
11.17.1 Cloudtalk Company Details
11.17.2 Cloudtalk Business Overview
11.17.3 Cloudtalk AI Customer Service Software Introduction
11.17.4 Cloudtalk Revenue in AI Customer Service Software Business (2020-2025)
11.17.5 Cloudtalk Recent Development
11.18 Freshdesk
11.18.1 Freshdesk Company Details
11.18.2 Freshdesk Business Overview
11.18.3 Freshdesk AI Customer Service Software Introduction
11.18.4 Freshdesk Revenue in AI Customer Service Software Business (2020-2025)
11.18.5 Freshdesk Recent Development
11.19 Genesys
11.19.1 Genesys Company Details
11.19.2 Genesys Business Overview
11.19.3 Genesys AI Customer Service Software Introduction
11.19.4 Genesys Revenue in AI Customer Service Software Business (2020-2025)
11.19.5 Genesys Recent Development
11.20 Verint
11.20.1 Verint Company Details
11.20.2 Verint Business Overview
11.20.3 Verint AI Customer Service Software Introduction
11.20.4 Verint Revenue in AI Customer Service Software Business (2020-2025)
11.20.5 Verint Recent Development
11.21 Sprinklr
11.21.1 Sprinklr Company Details
11.21.2 Sprinklr Business Overview
11.21.3 Sprinklr AI Customer Service Software Introduction
11.21.4 Sprinklr Revenue in AI Customer Service Software Business (2020-2025)
11.21.5 Sprinklr Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer

Companies Mentioned:

Dixa
Aisera
Zendesk
Dialpad
IBM
SAP
Oracle
Salesforce
Help Scout
Intercom
Forethought
Five9
Avaya
Talkdesk
Aloware
Nice Cxone
Cloudtalk
Freshdesk
Genesys
Verint
Sprinklr

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