Global Artificial Intelligence in Call Center Market Research Report 2023

Publication ID:

PB502232423

Publication Date:

February 10, 2023

Pages:

109

Publisher:

MRRPB5

Countries:

Global [1]

USD 2,900.00

IT Services [2]

Computing & Electronics [3]

Description:

Highlights
The global Artificial Intelligence in Call Center market was valued at US$ million in 2022 and is anticipated to reach US$ million by 2029, witnessing a CAGR of % during the forecast period 2023-2029. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
North American market for Artificial Intelligence in Call Center is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.
Asia-Pacific market for Artificial Intelligence in Call Center is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.
The global market for Artificial Intelligence in Call Center in Media Industry is estimated to increase from $ million in 2023 to $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.
The key global companies of Artificial Intelligence in Call Center include Google Inc, IBM Corporation, Oracle Corporation, Amazon Web Services, Artificial Solutions International AB, Inbenta Technologies Inc., Creative Virtual Ltd., EdgeVerve Systems Limited and Five9 Inc., etc. In 2022, the world's top three vendors accounted for approximately % of the revenue.
Report Scope
This report aims to provide a comprehensive presentation of the global market for Artificial Intelligence in Call Center, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Artificial Intelligence in Call Center.
The Artificial Intelligence in Call Center market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2022 as the base year, with history and forecast data for the period from 2018 to 2029. This report segments the global Artificial Intelligence in Call Center market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Artificial Intelligence in Call Center companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by type, by application, and by regions.
By Company
Google Inc
IBM Corporation
Oracle Corporation
Amazon Web Services
Artificial Solutions International AB
Inbenta Technologies Inc.
Creative Virtual Ltd.
EdgeVerve Systems Limited
Five9 Inc.
Avaamo Technologies Private Ltd.
Avaya Inc.
Conversica, Inc.
Smart Action Company LLC
Talkdesk
Jio Haptik Technologies Limited
Kore.ai Inc.
NICE Incontact
Nuance Communications
Observe.AI
Twilio Inc.
Pypestream Inc.
Rulai
SAP SE
Segment by Type
Automatic Call Dispatcher
Interactive Voice Response
Interactive Channel Support
Active Outgoing Dialer
Segment by Application
Media Industry
Electronic Commerce
Manufacturing industry
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Core Chapters
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Artificial Intelligence in Call Center companies鈥� competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the key companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Artificial Intelligence in Call Center Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Automatic Call Dispatcher
1.2.3 Interactive Voice Response
1.2.4 Interactive Channel Support
1.2.5 Active Outgoing Dialer
1.3 Market by Application
1.3.1 Global Artificial Intelligence in Call Center Market Growth by Application: 2018 VS 2022 VS 2029
1.3.2 Media Industry
1.3.3 Electronic Commerce
1.3.4 Manufacturing industry
1.3.5 Others
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Artificial Intelligence in Call Center Market Perspective (2018-2029)
2.2 Artificial Intelligence in Call Center Growth Trends by Region
2.2.1 Global Artificial Intelligence in Call Center Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Artificial Intelligence in Call Center Historic Market Size by Region (2018-2023)
2.2.3 Artificial Intelligence in Call Center Forecasted Market Size by Region (2024-2029)
2.3 Artificial Intelligence in Call Center Market Dynamics
2.3.1 Artificial Intelligence in Call Center Industry Trends
2.3.2 Artificial Intelligence in Call Center Market Drivers
2.3.3 Artificial Intelligence in Call Center Market Challenges
2.3.4 Artificial Intelligence in Call Center Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Artificial Intelligence in Call Center Players by Revenue
3.1.1 Global Top Artificial Intelligence in Call Center Players by Revenue (2018-2023)
3.1.2 Global Artificial Intelligence in Call Center Revenue Market Share by Players (2018-2023)
3.2 Global Artificial Intelligence in Call Center Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Artificial Intelligence in Call Center Revenue
3.4 Global Artificial Intelligence in Call Center Market Concentration Ratio
3.4.1 Global Artificial Intelligence in Call Center Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Artificial Intelligence in Call Center Revenue in 2022
3.5 Artificial Intelligence in Call Center Key Players Head office and Area Served
3.6 Key Players Artificial Intelligence in Call Center Product Solution and Service
3.7 Date of Enter into Artificial Intelligence in Call Center Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Artificial Intelligence in Call Center Breakdown Data by Type
4.1 Global Artificial Intelligence in Call Center Historic Market Size by Type (2018-2023)
4.2 Global Artificial Intelligence in Call Center Forecasted Market Size by Type (2024-2029)
5 Artificial Intelligence in Call Center Breakdown Data by Application
5.1 Global Artificial Intelligence in Call Center Historic Market Size by Application (2018-2023)
5.2 Global Artificial Intelligence in Call Center Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America Artificial Intelligence in Call Center Market Size (2018-2029)
6.2 North America Artificial Intelligence in Call Center Market Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America Artificial Intelligence in Call Center Market Size by Country (2018-2023)
6.4 North America Artificial Intelligence in Call Center Market Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Artificial Intelligence in Call Center Market Size (2018-2029)
7.2 Europe Artificial Intelligence in Call Center Market Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe Artificial Intelligence in Call Center Market Size by Country (2018-2023)
7.4 Europe Artificial Intelligence in Call Center Market Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Artificial Intelligence in Call Center Market Size (2018-2029)
8.2 Asia-Pacific Artificial Intelligence in Call Center Market Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific Artificial Intelligence in Call Center Market Size by Region (2018-2023)
8.4 Asia-Pacific Artificial Intelligence in Call Center Market Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Artificial Intelligence in Call Center Market Size (2018-2029)
9.2 Latin America Artificial Intelligence in Call Center Market Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America Artificial Intelligence in Call Center Market Size by Country (2018-2023)
9.4 Latin America Artificial Intelligence in Call Center Market Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Artificial Intelligence in Call Center Market Size (2018-2029)
10.2 Middle East & Africa Artificial Intelligence in Call Center Market Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa Artificial Intelligence in Call Center Market Size by Country (2018-2023)
10.4 Middle East & Africa Artificial Intelligence in Call Center Market Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Google Inc
11.1.1 Google Inc Company Detail
11.1.2 Google Inc Business Overview
11.1.3 Google Inc Artificial Intelligence in Call Center Introduction
11.1.4 Google Inc Revenue in Artificial Intelligence in Call Center Business (2018-2023)
11.1.5 Google Inc Recent Development
11.2 IBM Corporation
11.2.1 IBM Corporation Company Detail
11.2.2 IBM Corporation Business Overview
11.2.3 IBM Corporation Artificial Intelligence in Call Center Introduction
11.2.4 IBM Corporation Revenue in Artificial Intelligence in Call Center Business (2018-2023)
11.2.5 IBM Corporation Recent Development
11.3 Oracle Corporation
11.3.1 Oracle Corporation Company Detail
11.3.2 Oracle Corporation Business Overview
11.3.3 Oracle Corporation Artificial Intelligence in Call Center Introduction
11.3.4 Oracle Corporation Revenue in Artificial Intelligence in Call Center Business (2018-2023)
11.3.5 Oracle Corporation Recent Development
11.4 Amazon Web Services
11.4.1 Amazon Web Services Company Detail
11.4.2 Amazon Web Services Business Overview
11.4.3 Amazon Web Services Artificial Intelligence in Call Center Introduction
11.4.4 Amazon Web Services Revenue in Artificial Intelligence in Call Center Business (2018-2023)
11.4.5 Amazon Web Services Recent Development
11.5 Artificial Solutions International AB
11.5.1 Artificial Solutions International AB Company Detail
11.5.2 Artificial Solutions International AB Business Overview
11.5.3 Artificial Solutions International AB Artificial Intelligence in Call Center Introduction
11.5.4 Artificial Solutions International AB Revenue in Artificial Intelligence in Call Center Business (2018-2023)
11.5.5 Artificial Solutions International AB Recent Development
11.6 Inbenta Technologies Inc.
11.6.1 Inbenta Technologies Inc. Company Detail
11.6.2 Inbenta Technologies Inc. Business Overview
11.6.3 Inbenta Technologies Inc. Artificial Intelligence in Call Center Introduction
11.6.4 Inbenta Technologies Inc. Revenue in Artificial Intelligence in Call Center Business (2018-2023)
11.6.5 Inbenta Technologies Inc. Recent Development
11.7 Creative Virtual Ltd.
11.7.1 Creative Virtual Ltd. Company Detail
11.7.2 Creative Virtual Ltd. Business Overview
11.7.3 Creative Virtual Ltd. Artificial Intelligence in Call Center Introduction
11.7.4 Creative Virtual Ltd. Revenue in Artificial Intelligence in Call Center Business (2018-2023)
11.7.5 Creative Virtual Ltd. Recent Development
11.8 EdgeVerve Systems Limited
11.8.1 EdgeVerve Systems Limited Company Detail
11.8.2 EdgeVerve Systems Limited Business Overview
11.8.3 EdgeVerve Systems Limited Artificial Intelligence in Call Center Introduction
11.8.4 EdgeVerve Systems Limited Revenue in Artificial Intelligence in Call Center Business (2018-2023)
11.8.5 EdgeVerve Systems Limited Recent Development
11.9 Five9 Inc.
11.9.1 Five9 Inc. Company Detail
11.9.2 Five9 Inc. Business Overview
11.9.3 Five9 Inc. Artificial Intelligence in Call Center Introduction
11.9.4 Five9 Inc. Revenue in Artificial Intelligence in Call Center Business (2018-2023)
11.9.5 Five9 Inc. Recent Development
11.10 Avaamo Technologies Private Ltd.
11.10.1 Avaamo Technologies Private Ltd. Company Detail
11.10.2 Avaamo Technologies Private Ltd. Business Overview
11.10.3 Avaamo Technologies Private Ltd. Artificial Intelligence in Call Center Introduction
11.10.4 Avaamo Technologies Private Ltd. Revenue in Artificial Intelligence in Call Center Business (2018-2023)
11.10.5 Avaamo Technologies Private Ltd. Recent Development
11.11 Avaya Inc.
11.11.1 Avaya Inc. Company Detail
11.11.2 Avaya Inc. Business Overview
11.11.3 Avaya Inc. Artificial Intelligence in Call Center Introduction
11.11.4 Avaya Inc. Revenue in Artificial Intelligence in Call Center Business (2018-2023)
11.11.5 Avaya Inc. Recent Development
11.12 Conversica, Inc.
11.12.1 Conversica, Inc. Company Detail
11.12.2 Conversica, Inc. Business Overview
11.12.3 Conversica, Inc. Artificial Intelligence in Call Center Introduction
11.12.4 Conversica, Inc. Revenue in Artificial Intelligence in Call Center Business (2018-2023)
11.12.5 Conversica, Inc. Recent Development
11.13 Smart Action Company LLC
11.13.1 Smart Action Company LLC Company Detail
11.13.2 Smart Action Company LLC Business Overview
11.13.3 Smart Action Company LLC Artificial Intelligence in Call Center Introduction
11.13.4 Smart Action Company LLC Revenue in Artificial Intelligence in Call Center Business (2018-2023)
11.13.5 Smart Action Company LLC Recent Development
11.14 Talkdesk
11.14.1 Talkdesk Company Detail
11.14.2 Talkdesk Business Overview
11.14.3 Talkdesk Artificial Intelligence in Call Center Introduction
11.14.4 Talkdesk Revenue in Artificial Intelligence in Call Center Business (2018-2023)
11.14.5 Talkdesk Recent Development
11.15 Jio Haptik Technologies Limited
11.15.1 Jio Haptik Technologies Limited Company Detail
11.15.2 Jio Haptik Technologies Limited Business Overview
11.15.3 Jio Haptik Technologies Limited Artificial Intelligence in Call Center Introduction
11.15.4 Jio Haptik Technologies Limited Revenue in Artificial Intelligence in Call Center Business (2018-2023)
11.15.5 Jio Haptik Technologies Limited Recent Development
11.16 Kore.ai Inc.
11.16.1 Kore.ai Inc. Company Detail
11.16.2 Kore.ai Inc. Business Overview
11.16.3 Kore.ai Inc. Artificial Intelligence in Call Center Introduction
11.16.4 Kore.ai Inc. Revenue in Artificial Intelligence in Call Center Business (2018-2023)
11.16.5 Kore.ai Inc. Recent Development
11.17 NICE Incontact
11.17.1 NICE Incontact Company Detail
11.17.2 NICE Incontact Business Overview
11.17.3 NICE Incontact Artificial Intelligence in Call Center Introduction
11.17.4 NICE Incontact Revenue in Artificial Intelligence in Call Center Business (2018-2023)
11.17.5 NICE Incontact Recent Development
11.18 Nuance Communications
11.18.1 Nuance Communications Company Detail
11.18.2 Nuance Communications Business Overview
11.18.3 Nuance Communications Artificial Intelligence in Call Center Introduction
11.18.4 Nuance Communications Revenue in Artificial Intelligence in Call Center Business (2018-2023)
11.18.5 Nuance Communications Recent Development
11.19 Observe.AI
11.19.1 Observe.AI Company Detail
11.19.2 Observe.AI Business Overview
11.19.3 Observe.AI Artificial Intelligence in Call Center Introduction
11.19.4 Observe.AI Revenue in Artificial Intelligence in Call Center Business (2018-2023)
11.19.5 Observe.AI Recent Development
11.20 Twilio Inc.
11.20.1 Twilio Inc. Company Detail
11.20.2 Twilio Inc. Business Overview
11.20.3 Twilio Inc. Artificial Intelligence in Call Center Introduction
11.20.4 Twilio Inc. Revenue in Artificial Intelligence in Call Center Business (2018-2023)
11.20.5 Twilio Inc. Recent Development
11.21 Pypestream Inc.
11.21.1 Pypestream Inc. Company Detail
11.21.2 Pypestream Inc. Business Overview
11.21.3 Pypestream Inc. Artificial Intelligence in Call Center Introduction
11.21.4 Pypestream Inc. Revenue in Artificial Intelligence in Call Center Business (2018-2023)
11.21.5 Pypestream Inc. Recent Development
11.22 Rulai
11.22.1 Rulai Company Detail
11.22.2 Rulai Business Overview
11.22.3 Rulai Artificial Intelligence in Call Center Introduction
11.22.4 Rulai Revenue in Artificial Intelligence in Call Center Business (2018-2023)
11.22.5 Rulai Recent Development
11.23 SAP SE
11.23.1 SAP SE Company Detail
11.23.2 SAP SE Business Overview
11.23.3 SAP SE Artificial Intelligence in Call Center Introduction
11.23.4 SAP SE Revenue in Artificial Intelligence in Call Center Business (2018-2023)
11.23.5 SAP SE Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Companies Mentioned:

Google Inc
IBM Corporation
Oracle Corporation
Amazon Web Services
Artificial Solutions International AB
Inbenta Technologies Inc.
Creative Virtual Ltd.
EdgeVerve Systems Limited
Five9 Inc.
Avaamo Technologies Private Ltd.
Avaya Inc.
Conversica, Inc.
Smart Action Company LLC
Talkdesk
Jio Haptik Technologies Limited
Kore.ai Inc.
NICE Incontact
Nuance Communications
Observe.AI
Twilio Inc.
Pypestream Inc.
Rulai
SAP SE

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