Communication is crucial for any business, not just in building employee-customer relationships, but in making sure that all employees are on the same page. Communication can easily be accomplished in person, but it's more of a challenge among employees in satellite offices or other parts of the country. That's where instant messaging comes in handy; it enables employees to chat virtually and solve problems. This report studies the Business Instant Messaging Software market.
Market Analysis and Insights: Global Business Instant Messaging Software Market
The global Business Instant Messaging Software market is projected to grow from US$ million in 2024 to US$ million by 2030, at a Compound Annual Growth Rate (CAGR) of % during the forecast period.
The US & Canada market for Business Instant Messaging Software is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.
The China market for Business Instant Messaging Software is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.
The Europe market for Business Instant Messaging Software is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.
The global key companies of Business Instant Messaging Software include ezTalks, Flock, Freshchat, Genesys, HelpCrunch, Liscio, LiveAgent, MangoApps Inc. and Mirrorfly, etc. In 2023, the global top five players had a share approximately % in terms of revenue.
Business Instant Messaging Software is widely used in various fields, such as SMEs and Large Enterprises, etc. SMEs provides greatest supports to the Business Instant Messaging Software industry development. In 2023, global % revenue of Business Instant Messaging Software went into SMEs filed and the proportion will reach to % in 2030.
Report Covers:
This report presents an overview of global market for Business Instant Messaging Software market size. Analyses of the global market trends, with historic market revenue data for 2019 - 2023, estimates for 2024, and projections of CAGR through 2030.
This report researches the key producers of Business Instant Messaging Software, also provides the revenue of main regions and countries. Highlights of the upcoming market potential for Business Instant Messaging Software, and key regions/countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.
This report focuses on the Business Instant Messaging Software revenue, market share and industry ranking of main companies, data from 2019 to 2024. Identification of the major stakeholders in the global Business Instant Messaging Software market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.
This report analyzes the segments data by Type and by Application, revenue, and growth rate, from 2019 to 2030. Evaluation and forecast the market size for Business Instant Messaging Software revenue, projected growth trends, production technology, application and end-user industry.
Market Segmentation
By Company
ezTalks
Flock
Freshchat
Genesys
HelpCrunch
Liscio
LiveAgent
MangoApps Inc.
Mirrorfly
Nextiva
Quire
Salesforce
Skype
Slack
Talkspirit
Twist
Zendesk
Zoho
Segment by Type
On-premise
Cloud-based
Segment by Application
SMEs
Large Enterprises
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
China
Asia (excluding China)
Japan
South Korea
China Taiwan
Southeast Asia
India
Latin America, Middle East & Africa
Brazil
Mexico
Turkey
Israel
GCC Countries
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Revenue of Business Instant Messaging Software in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. This section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Business Instant Messaging Software companies鈥� competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: North America (US & Canada) by Type, by Application and by country, revenue for each segment.
Chapter 7: Europe by Type, by Application and by country, revenue for each segment.
Chapter 8: China by Type, and by Application, revenue for each segment.
Chapter 9: Asia (excluding China) by Type, by Application and by region, revenue for each segment.
Chapter 10: Middle East, Africa, and Latin America by Type, by Application and by country, revenue for each segment.
Chapter 11: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Business Instant Messaging Software revenue, gross margin, and recent development, etc.
Chapter 12: Analyst's Viewpoints/Conclusions
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Business Instant Messaging Software Market Size Growth Rate by Type, 2019 VS 2023 VS 2030
1.2.2 On-premise
1.2.3 Cloud-based
1.3 Market by Application
1.3.1 Global Business Instant Messaging Software Market Size Growth Rate by Application, 2019 VS 2023 VS 2030
1.3.2 SMEs
1.3.3 Large Enterprises
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Business Instant Messaging Software Market Perspective (2019-2030)
2.2 Global Business Instant Messaging Software Growth Trends by Region
2.2.1 Business Instant Messaging Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Business Instant Messaging Software Historic Market Size by Region (2019-2024)
2.2.3 Business Instant Messaging Software Forecasted Market Size by Region (2025-2030)
2.3 Business Instant Messaging Software Market Dynamics
2.3.1 Business Instant Messaging Software Industry Trends
2.3.2 Business Instant Messaging Software Market Drivers
2.3.3 Business Instant Messaging Software Market Challenges
2.3.4 Business Instant Messaging Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Revenue Business Instant Messaging Software by Players
3.1.1 Global Business Instant Messaging Software Revenue by Players (2019-2024)
3.1.2 Global Business Instant Messaging Software Revenue Market Share by Players (2019-2024)
3.2 Global Business Instant Messaging Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players of Business Instant Messaging Software, Ranking by Revenue, 2022 VS 2023 VS 2024
3.4 Global Business Instant Messaging Software Market Concentration Ratio
3.4.1 Global Business Instant Messaging Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Business Instant Messaging Software Revenue in 2023
3.5 Global Key Players of Business Instant Messaging Software Head office and Area Served
3.6 Global Key Players of Business Instant Messaging Software, Product and Application
3.7 Global Key Players of Business Instant Messaging Software, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Business Instant Messaging Software Breakdown Data by Type
4.1 Global Business Instant Messaging Software Historic Market Size by Type (2019-2024)
4.2 Global Business Instant Messaging Software Forecasted Market Size by Type (2025-2030)
5 Business Instant Messaging Software Breakdown Data by Application
5.1 Global Business Instant Messaging Software Historic Market Size by Application (2019-2024)
5.2 Global Business Instant Messaging Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Business Instant Messaging Software Market Size (2019-2030)
6.2 North America Business Instant Messaging Software Market Size by Type
6.2.1 North America Business Instant Messaging Software Market Size by Type (2019-2024)
6.2.2 North America Business Instant Messaging Software Market Size by Type (2025-2030)
6.2.3 North America Business Instant Messaging Software Market Share by Type (2019-2030)
6.3 North America Business Instant Messaging Software Market Size by Application
6.3.1 North America Business Instant Messaging Software Market Size by Application (2019-2024)
6.3.2 North America Business Instant Messaging Software Market Size by Application (2025-2030)
6.3.3 North America Business Instant Messaging Software Market Share by Application (2019-2030)
6.4 North America Business Instant Messaging Software Market Size by Country
6.4.1 North America Business Instant Messaging Software Market Size by Country: 2019 VS 2023 VS 2030
6.4.2 North America Business Instant Messaging Software Market Size by Country (2019-2024)
6.4.3 North America Business Instant Messaging Software Market Size by Country (2025-2030)
6.4.4 U.S.
6.4.5 Canada
7 Europe
7.1 Europe Business Instant Messaging Software Market Size (2019-2030)
7.2 Europe Business Instant Messaging Software Market Size by Type
7.2.1 Europe Business Instant Messaging Software Market Size by Type (2019-2024)
7.2.2 Europe Business Instant Messaging Software Market Size by Type (2025-2030)
7.2.3 Europe Business Instant Messaging Software Market Share by Type (2019-2030)
7.3 Europe Business Instant Messaging Software Market Size by Application
7.3.1 Europe Business Instant Messaging Software Market Size by Application (2019-2024)
7.3.2 Europe Business Instant Messaging Software Market Size by Application (2025-2030)
7.3.3 Europe Business Instant Messaging Software Market Share by Application (2019-2030)
7.4 Europe Business Instant Messaging Software Market Size by Country
7.4.1 Europe Business Instant Messaging Software Market Size by Country: 2019 VS 2023 VS 2030
7.4.2 Europe Business Instant Messaging Software Market Size by Country (2019-2024)
7.4.3 Europe Business Instant Messaging Software Market Size by Country (2025-2030)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 China
8.1 China Business Instant Messaging Software Market Size (2019-2030)
8.2 China Business Instant Messaging Software Market Size by Type
8.2.1 China Business Instant Messaging Software Market Size by Type (2019-2024)
8.2.2 China Business Instant Messaging Software Market Size by Type (2025-2030)
8.2.3 China Business Instant Messaging Software Market Share by Type (2019-2030)
8.3 China Business Instant Messaging Software Market Size by Application
8.3.1 China Business Instant Messaging Software Market Size by Application (2019-2024)
8.3.2 China Business Instant Messaging Software Market Size by Application (2025-2030)
8.3.3 China Business Instant Messaging Software Market Share by Application (2019-2030)
9 Asia (excluding China)
9.1 Asia Business Instant Messaging Software Market Size (2019-2030)
9.2 Asia Business Instant Messaging Software Market Size by Type
9.2.1 Asia Business Instant Messaging Software Market Size by Type (2019-2024)
9.2.2 Asia Business Instant Messaging Software Market Size by Type (2025-2030)
9.2.3 Asia Business Instant Messaging Software Market Share by Type (2019-2030)
9.3 Asia Business Instant Messaging Software Market Size by Application
9.3.1 Asia Business Instant Messaging Software Market Size by Application (2019-2024)
9.3.2 Asia Business Instant Messaging Software Market Size by Application (2025-2030)
9.3.3 Asia Business Instant Messaging Software Market Share by Application (2019-2030)
9.4 Asia Business Instant Messaging Software Market Size by Region
9.4.1 Asia Business Instant Messaging Software Market Size by Region: 2019 VS 2023 VS 2030
9.4.2 Asia Business Instant Messaging Software Market Size by Region (2019-2024)
9.4.3 Asia Business Instant Messaging Software Market Size by Region (2025-2030)
9.4.4 Japan
9.4.5 South Korea
9.4.6 China Taiwan
9.4.7 Southeast Asia
9.4.8 India
9.4.9 Australia
10 Middle East, Africa, and Latin America
10.1 Middle East, Africa, and Latin America Business Instant Messaging Software Market Size (2019-2030)
10.2 Middle East, Africa, and Latin America Business Instant Messaging Software Market Size by Type
10.2.1 Middle East, Africa, and Latin America Business Instant Messaging Software Market Size by Type (2019-2024)
10.2.2 Middle East, Africa, and Latin America Business Instant Messaging Software Market Size by Type (2025-2030)
10.2.3 Middle East, Africa, and Latin America Business Instant Messaging Software Market Share by Type (2019-2030)
10.3 Middle East, Africa, and Latin America Business Instant Messaging Software Market Size by Application
10.3.1 Middle East, Africa, and Latin America Business Instant Messaging Software Market Size by Application (2019-2024)
10.3.2 Middle East, Africa, and Latin America Business Instant Messaging Software Market Size by Application (2025-2030)
10.3.3 Middle East, Africa, and Latin America Business Instant Messaging Software Market Share by Application (2019-2030)
10.4 Middle East, Africa, and Latin America Business Instant Messaging Software Market Size by Country
10.4.1 Middle East, Africa, and Latin America Business Instant Messaging Software Market Size by Country: 2019 VS 2023 VS 2030
10.4.2 Middle East, Africa, and Latin America Business Instant Messaging Software Market Size by Country (2019-2024)
10.4.3 Middle East, Africa, and Latin America Business Instant Messaging Software Market Size by Country (2025-2030)
10.4.4 Brazil
10.4.5 Mexico
10.4.6 Turkey
10.4.7 Saudi Arabia
10.4.8 Israel
10.4.9 GCC Countries
11 Key Players Profiles
11.1 ezTalks
11.1.1 ezTalks Company Details
11.1.2 ezTalks Business Overview
11.1.3 ezTalks Business Instant Messaging Software Introduction
11.1.4 ezTalks Revenue in Business Instant Messaging Software Business (2019-2024)
11.1.5 ezTalks Recent Developments
11.2 Flock
11.2.1 Flock Company Details
11.2.2 Flock Business Overview
11.2.3 Flock Business Instant Messaging Software Introduction
11.2.4 Flock Revenue in Business Instant Messaging Software Business (2019-2024)
11.2.5 Flock Recent Developments
11.3 Freshchat
11.3.1 Freshchat Company Details
11.3.2 Freshchat Business Overview
11.3.3 Freshchat Business Instant Messaging Software Introduction
11.3.4 Freshchat Revenue in Business Instant Messaging Software Business (2019-2024)
11.3.5 Freshchat Recent Developments
11.4 Genesys
11.4.1 Genesys Company Details
11.4.2 Genesys Business Overview
11.4.3 Genesys Business Instant Messaging Software Introduction
11.4.4 Genesys Revenue in Business Instant Messaging Software Business (2019-2024)
11.4.5 Genesys Recent Developments
11.5 HelpCrunch
11.5.1 HelpCrunch Company Details
11.5.2 HelpCrunch Business Overview
11.5.3 HelpCrunch Business Instant Messaging Software Introduction
11.5.4 HelpCrunch Revenue in Business Instant Messaging Software Business (2019-2024)
11.5.5 HelpCrunch Recent Developments
11.6 Liscio
11.6.1 Liscio Company Details
11.6.2 Liscio Business Overview
11.6.3 Liscio Business Instant Messaging Software Introduction
11.6.4 Liscio Revenue in Business Instant Messaging Software Business (2019-2024)
11.6.5 Liscio Recent Developments
11.7 LiveAgent
11.7.1 LiveAgent Company Details
11.7.2 LiveAgent Business Overview
11.7.3 LiveAgent Business Instant Messaging Software Introduction
11.7.4 LiveAgent Revenue in Business Instant Messaging Software Business (2019-2024)
11.7.5 LiveAgent Recent Developments
11.8 MangoApps Inc.
11.8.1 MangoApps Inc. Company Details
11.8.2 MangoApps Inc. Business Overview
11.8.3 MangoApps Inc. Business Instant Messaging Software Introduction
11.8.4 MangoApps Inc. Revenue in Business Instant Messaging Software Business (2019-2024)
11.8.5 MangoApps Inc. Recent Developments
11.9 Mirrorfly
11.9.1 Mirrorfly Company Details
11.9.2 Mirrorfly Business Overview
11.9.3 Mirrorfly Business Instant Messaging Software Introduction
11.9.4 Mirrorfly Revenue in Business Instant Messaging Software Business (2019-2024)
11.9.5 Mirrorfly Recent Developments
11.10 Nextiva
11.10.1 Nextiva Company Details
11.10.2 Nextiva Business Overview
11.10.3 Nextiva Business Instant Messaging Software Introduction
11.10.4 Nextiva Revenue in Business Instant Messaging Software Business (2019-2024)
11.10.5 Nextiva Recent Developments
11.11 Quire
11.11.1 Quire Company Details
11.11.2 Quire Business Overview
11.11.3 Quire Business Instant Messaging Software Introduction
11.11.4 Quire Revenue in Business Instant Messaging Software Business (2019-2024)
11.11.5 Quire Recent Developments
11.12 Salesforce
11.12.1 Salesforce Company Details
11.12.2 Salesforce Business Overview
11.12.3 Salesforce Business Instant Messaging Software Introduction
11.12.4 Salesforce Revenue in Business Instant Messaging Software Business (2019-2024)
11.12.5 Salesforce Recent Developments
11.13 Skype
11.13.1 Skype Company Details
11.13.2 Skype Business Overview
11.13.3 Skype Business Instant Messaging Software Introduction
11.13.4 Skype Revenue in Business Instant Messaging Software Business (2019-2024)
11.13.5 Skype Recent Developments
11.14 Slack
11.14.1 Slack Company Details
11.14.2 Slack Business Overview
11.14.3 Slack Business Instant Messaging Software Introduction
11.14.4 Slack Revenue in Business Instant Messaging Software Business (2019-2024)
11.14.5 Slack Recent Developments
11.15 Talkspirit
11.15.1 Talkspirit Company Details
11.15.2 Talkspirit Business Overview
11.15.3 Talkspirit Business Instant Messaging Software Introduction
11.15.4 Talkspirit Revenue in Business Instant Messaging Software Business (2019-2024)
11.15.5 Talkspirit Recent Developments
11.16 Twist
11.16.1 Twist Company Details
11.16.2 Twist Business Overview
11.16.3 Twist Business Instant Messaging Software Introduction
11.16.4 Twist Revenue in Business Instant Messaging Software Business (2019-2024)
11.16.5 Twist Recent Developments
11.17 Zendesk
11.17.1 Zendesk Company Details
11.17.2 Zendesk Business Overview
11.17.3 Zendesk Business Instant Messaging Software Introduction
11.17.4 Zendesk Revenue in Business Instant Messaging Software Business (2019-2024)
11.17.5 Zendesk Recent Developments
11.18 Zoho
11.18.1 Zoho Company Details
11.18.2 Zoho Business Overview
11.18.3 Zoho Business Instant Messaging Software Introduction
11.18.4 Zoho Revenue in Business Instant Messaging Software Business (2019-2024)
11.18.5 Zoho Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
ezTalks
Flock
Freshchat
Genesys
HelpCrunch
Liscio
LiveAgent
MangoApps Inc.
Mirrorfly
Nextiva
Quire
Salesforce
Skype
Slack
Talkspirit
Twist
Zendesk
Zoho
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*If Applicable.
