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Home > Global Call Center Artificial Intelligence (AI) Market Insights, Forecast to 2030

Global Call Center Artificial Intelligence (AI) Market Insights, Forecast to 2030

Publication ID: 
PB511241687
Publication Date: 
November 14, 2024
Pages: 
127
Publisher: 
MRRPB5
Countries: 
Global [1]
USD 4,900.00

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IT Services [2]
Computing & Electronics [3]
Description: 

Market Analysis and Insights: Global Call Center Artificial Intelligence (AI) Market
The global Call Center Artificial Intelligence (AI) market is projected to grow from US$ million in 2024 to US$ million by 2030, at a Compound Annual Growth Rate (CAGR) of % during the forecast period.
Call centers are increasingly deploying AI-powered virtual assistants, also known as chatbots or voicebots, to handle routine customer inquiries and provide quick resolutions. Integrating AI capabilities with CRM systems enables call center agents to access customer data and historical interactions, improving personalized customer service. AI-driven voice analytics and sentiment analysis tools help call centers monitor customer conversations for sentiment and identify potential issues or opportunities for improvement.
Report Covers:
This report presents an overview of global market for Call Center Artificial Intelligence (AI) market size. Analyses of the global market trends, with historic market revenue data for 2019 - 2023, estimates for 2024, and projections of CAGR through 2030.
This report researches the key producers of Call Center Artificial Intelligence (AI), also provides the revenue of main regions and countries. Highlights of the upcoming market potential for Call Center Artificial Intelligence (AI), and key regions/countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.
This report focuses on the Call Center Artificial Intelligence (AI) revenue, market share and industry ranking of main companies, data from 2019 to 2024. Identification of the major stakeholders in the global Call Center Artificial Intelligence (AI) market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.
This report analyzes the segments data by Type and by Application, revenue, and growth rate, from 2019 to 2030. Evaluation and forecast the market size for Call Center Artificial Intelligence (AI) revenue, projected growth trends, production technology, application and end-user industry.
Market Segmentation
By Company
Oracle
IBM
RACKSPACE TECHNOLOGY
Microsoft
Vmware
Dell
Redcentric
Google
Cisco Systems
Red Hat
Getronics
Hewlett Packard Enterprise Development
CenturyLink
NEC Corporation
Joyent
AT&T Intellectual Property
Citrix Systems
NTT DATA Corporation
Five9
Genesys
LivePerson
NICE inContact
Talkdesk
Zendesk
Cognigy
IBM Watson
SmartAction
Verint Systems
Segment by Type
Conversational Artificial Intelligence
Interactive Voice Response
Others
Segment by Application
SME
Large Enterprises
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
China
Asia (excluding China)
Japan
South Korea
China Taiwan
Southeast Asia
India
Latin America, Middle East & Africa
Brazil
Mexico
Turkey
Israel
GCC Countries
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Revenue of Call Center Artificial Intelligence (AI) in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. This section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Call Center Artificial Intelligence (AI) companies鈥� competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: North America (US & Canada) by Type, by Application and by country, revenue for each segment.
Chapter 7: Europe by Type, by Application and by country, revenue for each segment.
Chapter 8: China by Type, and by Application, revenue for each segment.
Chapter 9: Asia (excluding China) by Type, by Application and by region, revenue for each segment.
Chapter 10: Middle East, Africa, and Latin America by Type, by Application and by country, revenue for each segment.
Chapter 11: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Call Center Artificial Intelligence (AI) revenue, gross margin, and recent development, etc.
Chapter 12: Analyst's Viewpoints/Conclusions

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Table Of Contents: 

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Call Center Artificial Intelligence (AI) Market Size Growth Rate by Type, 2019 VS 2023 VS 2030
1.2.2 Conversational Artificial Intelligence
1.2.3 Interactive Voice Response
1.2.4 Others
1.3 Market by Application
1.3.1 Global Call Center Artificial Intelligence (AI) Market Size Growth Rate by Application, 2019 VS 2023 VS 2030
1.3.2 SME
1.3.3 Large Enterprises
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Call Center Artificial Intelligence (AI) Market Perspective (2019-2030)
2.2 Global Call Center Artificial Intelligence (AI) Growth Trends by Region
2.2.1 Call Center Artificial Intelligence (AI) Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Call Center Artificial Intelligence (AI) Historic Market Size by Region (2019-2024)
2.2.3 Call Center Artificial Intelligence (AI) Forecasted Market Size by Region (2025-2030)
2.3 Call Center Artificial Intelligence (AI) Market Dynamics
2.3.1 Call Center Artificial Intelligence (AI) Industry Trends
2.3.2 Call Center Artificial Intelligence (AI) Market Drivers
2.3.3 Call Center Artificial Intelligence (AI) Market Challenges
2.3.4 Call Center Artificial Intelligence (AI) Market Restraints
3 Competition Landscape by Key Players
3.1 Global Revenue Call Center Artificial Intelligence (AI) by Players
3.1.1 Global Call Center Artificial Intelligence (AI) Revenue by Players (2019-2024)
3.1.2 Global Call Center Artificial Intelligence (AI) Revenue Market Share by Players (2019-2024)
3.2 Global Call Center Artificial Intelligence (AI) Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players of Call Center Artificial Intelligence (AI), Ranking by Revenue, 2022 VS 2023 VS 2024
3.4 Global Call Center Artificial Intelligence (AI) Market Concentration Ratio
3.4.1 Global Call Center Artificial Intelligence (AI) Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Call Center Artificial Intelligence (AI) Revenue in 2023
3.5 Global Key Players of Call Center Artificial Intelligence (AI) Head office and Area Served
3.6 Global Key Players of Call Center Artificial Intelligence (AI), Product and Application
3.7 Global Key Players of Call Center Artificial Intelligence (AI), Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Call Center Artificial Intelligence (AI) Breakdown Data by Type
4.1 Global Call Center Artificial Intelligence (AI) Historic Market Size by Type (2019-2024)
4.2 Global Call Center Artificial Intelligence (AI) Forecasted Market Size by Type (2025-2030)
5 Call Center Artificial Intelligence (AI) Breakdown Data by Application
5.1 Global Call Center Artificial Intelligence (AI) Historic Market Size by Application (2019-2024)
5.2 Global Call Center Artificial Intelligence (AI) Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Call Center Artificial Intelligence (AI) Market Size (2019-2030)
6.2 North America Call Center Artificial Intelligence (AI) Market Size by Type
6.2.1 North America Call Center Artificial Intelligence (AI) Market Size by Type (2019-2024)
6.2.2 North America Call Center Artificial Intelligence (AI) Market Size by Type (2025-2030)
6.2.3 North America Call Center Artificial Intelligence (AI) Market Share by Type (2019-2030)
6.3 North America Call Center Artificial Intelligence (AI) Market Size by Application
6.3.1 North America Call Center Artificial Intelligence (AI) Market Size by Application (2019-2024)
6.3.2 North America Call Center Artificial Intelligence (AI) Market Size by Application (2025-2030)
6.3.3 North America Call Center Artificial Intelligence (AI) Market Share by Application (2019-2030)
6.4 North America Call Center Artificial Intelligence (AI) Market Size by Country
6.4.1 North America Call Center Artificial Intelligence (AI) Market Size by Country: 2019 VS 2023 VS 2030
6.4.2 North America Call Center Artificial Intelligence (AI) Market Size by Country (2019-2024)
6.4.3 North America Call Center Artificial Intelligence (AI) Market Size by Country (2025-2030)
6.4.4 United States
6.4.5 Canada
7 Europe
7.1 Europe Call Center Artificial Intelligence (AI) Market Size (2019-2030)
7.2 Europe Call Center Artificial Intelligence (AI) Market Size by Type
7.2.1 Europe Call Center Artificial Intelligence (AI) Market Size by Type (2019-2024)
7.2.2 Europe Call Center Artificial Intelligence (AI) Market Size by Type (2025-2030)
7.2.3 Europe Call Center Artificial Intelligence (AI) Market Share by Type (2019-2030)
7.3 Europe Call Center Artificial Intelligence (AI) Market Size by Application
7.3.1 Europe Call Center Artificial Intelligence (AI) Market Size by Application (2019-2024)
7.3.2 Europe Call Center Artificial Intelligence (AI) Market Size by Application (2025-2030)
7.3.3 Europe Call Center Artificial Intelligence (AI) Market Share by Application (2019-2030)
7.4 Europe Call Center Artificial Intelligence (AI) Market Size by Country
7.4.1 Europe Call Center Artificial Intelligence (AI) Market Size by Country: 2019 VS 2023 VS 2030
7.4.2 Europe Call Center Artificial Intelligence (AI) Market Size by Country (2019-2024)
7.4.3 Europe Call Center Artificial Intelligence (AI) Market Size by Country (2025-2030)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 China
8.1 China Call Center Artificial Intelligence (AI) Market Size (2019-2030)
8.2 China Call Center Artificial Intelligence (AI) Market Size by Type
8.2.1 China Call Center Artificial Intelligence (AI) Market Size by Type (2019-2024)
8.2.2 China Call Center Artificial Intelligence (AI) Market Size by Type (2025-2030)
8.2.3 China Call Center Artificial Intelligence (AI) Market Share by Type (2019-2030)
8.3 China Call Center Artificial Intelligence (AI) Market Size by Application
8.3.1 China Call Center Artificial Intelligence (AI) Market Size by Application (2019-2024)
8.3.2 China Call Center Artificial Intelligence (AI) Market Size by Application (2025-2030)
8.3.3 China Call Center Artificial Intelligence (AI) Market Share by Application (2019-2030)
9 Asia (excluding China)
9.1 Asia Call Center Artificial Intelligence (AI) Market Size (2019-2030)
9.2 Asia Call Center Artificial Intelligence (AI) Market Size by Type
9.2.1 Asia Call Center Artificial Intelligence (AI) Market Size by Type (2019-2024)
9.2.2 Asia Call Center Artificial Intelligence (AI) Market Size by Type (2025-2030)
9.2.3 Asia Call Center Artificial Intelligence (AI) Market Share by Type (2019-2030)
9.3 Asia Call Center Artificial Intelligence (AI) Market Size by Application
9.3.1 Asia Call Center Artificial Intelligence (AI) Market Size by Application (2019-2024)
9.3.2 Asia Call Center Artificial Intelligence (AI) Market Size by Application (2025-2030)
9.3.3 Asia Call Center Artificial Intelligence (AI) Market Share by Application (2019-2030)
9.4 Asia Call Center Artificial Intelligence (AI) Market Size by Region
9.4.1 Asia Call Center Artificial Intelligence (AI) Market Size by Region: 2019 VS 2023 VS 2030
9.4.2 Asia Call Center Artificial Intelligence (AI) Market Size by Region (2019-2024)
9.4.3 Asia Call Center Artificial Intelligence (AI) Market Size by Region (2025-2030)
9.4.4 Japan
9.4.5 South Korea
9.4.6 China Taiwan
9.4.7 Southeast Asia
9.4.8 India
9.4.9 Australia
10 Middle East, Africa, and Latin America
10.1 Middle East, Africa, and Latin America Call Center Artificial Intelligence (AI) Market Size (2019-2030)
10.2 Middle East, Africa, and Latin America Call Center Artificial Intelligence (AI) Market Size by Type
10.2.1 Middle East, Africa, and Latin America Call Center Artificial Intelligence (AI) Market Size by Type (2019-2024)
10.2.2 Middle East, Africa, and Latin America Call Center Artificial Intelligence (AI) Market Size by Type (2025-2030)
10.2.3 Middle East, Africa, and Latin America Call Center Artificial Intelligence (AI) Market Share by Type (2019-2030)
10.3 Middle East, Africa, and Latin America Call Center Artificial Intelligence (AI) Market Size by Application
10.3.1 Middle East, Africa, and Latin America Call Center Artificial Intelligence (AI) Market Size by Application (2019-2024)
10.3.2 Middle East, Africa, and Latin America Call Center Artificial Intelligence (AI) Market Size by Application (2025-2030)
10.3.3 Middle East, Africa, and Latin America Call Center Artificial Intelligence (AI) Market Share by Application (2019-2030)
10.4 Middle East, Africa, and Latin America Call Center Artificial Intelligence (AI) Market Size by Country
10.4.1 Middle East, Africa, and Latin America Call Center Artificial Intelligence (AI) Market Size by Country: 2019 VS 2023 VS 2030
10.4.2 Middle East, Africa, and Latin America Call Center Artificial Intelligence (AI) Market Size by Country (2019-2024)
10.4.3 Middle East, Africa, and Latin America Call Center Artificial Intelligence (AI) Market Size by Country (2025-2030)
10.4.4 Brazil
10.4.5 Mexico
10.4.6 Turkey
10.4.7 Saudi Arabia
10.4.8 Israel
10.4.9 GCC Countries
11 Key Players Profiles
11.1 Oracle
11.1.1 Oracle Company Details
11.1.2 Oracle Business Overview
11.1.3 Oracle Call Center Artificial Intelligence (AI) Introduction
11.1.4 Oracle Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.1.5 Oracle Recent Developments
11.2 IBM
11.2.1 IBM Company Details
11.2.2 IBM Business Overview
11.2.3 IBM Call Center Artificial Intelligence (AI) Introduction
11.2.4 IBM Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.2.5 IBM Recent Developments
11.3 RACKSPACE TECHNOLOGY
11.3.1 RACKSPACE TECHNOLOGY Company Details
11.3.2 RACKSPACE TECHNOLOGY Business Overview
11.3.3 RACKSPACE TECHNOLOGY Call Center Artificial Intelligence (AI) Introduction
11.3.4 RACKSPACE TECHNOLOGY Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.3.5 RACKSPACE TECHNOLOGY Recent Developments
11.4 Microsoft
11.4.1 Microsoft Company Details
11.4.2 Microsoft Business Overview
11.4.3 Microsoft Call Center Artificial Intelligence (AI) Introduction
11.4.4 Microsoft Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.4.5 Microsoft Recent Developments
11.5 Vmware
11.5.1 Vmware Company Details
11.5.2 Vmware Business Overview
11.5.3 Vmware Call Center Artificial Intelligence (AI) Introduction
11.5.4 Vmware Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.5.5 Vmware Recent Developments
11.6 Dell
11.6.1 Dell Company Details
11.6.2 Dell Business Overview
11.6.3 Dell Call Center Artificial Intelligence (AI) Introduction
11.6.4 Dell Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.6.5 Dell Recent Developments
11.7 Redcentric
11.7.1 Redcentric Company Details
11.7.2 Redcentric Business Overview
11.7.3 Redcentric Call Center Artificial Intelligence (AI) Introduction
11.7.4 Redcentric Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.7.5 Redcentric Recent Developments
11.8 Google
11.8.1 Google Company Details
11.8.2 Google Business Overview
11.8.3 Google Call Center Artificial Intelligence (AI) Introduction
11.8.4 Google Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.8.5 Google Recent Developments
11.9 Cisco Systems
11.9.1 Cisco Systems Company Details
11.9.2 Cisco Systems Business Overview
11.9.3 Cisco Systems Call Center Artificial Intelligence (AI) Introduction
11.9.4 Cisco Systems Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.9.5 Cisco Systems Recent Developments
11.10 Red Hat
11.10.1 Red Hat Company Details
11.10.2 Red Hat Business Overview
11.10.3 Red Hat Call Center Artificial Intelligence (AI) Introduction
11.10.4 Red Hat Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.10.5 Red Hat Recent Developments
11.11 Getronics
11.11.1 Getronics Company Details
11.11.2 Getronics Business Overview
11.11.3 Getronics Call Center Artificial Intelligence (AI) Introduction
11.11.4 Getronics Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.11.5 Getronics Recent Developments
11.12 Hewlett Packard Enterprise Development
11.12.1 Hewlett Packard Enterprise Development Company Details
11.12.2 Hewlett Packard Enterprise Development Business Overview
11.12.3 Hewlett Packard Enterprise Development Call Center Artificial Intelligence (AI) Introduction
11.12.4 Hewlett Packard Enterprise Development Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.12.5 Hewlett Packard Enterprise Development Recent Developments
11.13 CenturyLink
11.13.1 CenturyLink Company Details
11.13.2 CenturyLink Business Overview
11.13.3 CenturyLink Call Center Artificial Intelligence (AI) Introduction
11.13.4 CenturyLink Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.13.5 CenturyLink Recent Developments
11.14 NEC Corporation
11.14.1 NEC Corporation Company Details
11.14.2 NEC Corporation Business Overview
11.14.3 NEC Corporation Call Center Artificial Intelligence (AI) Introduction
11.14.4 NEC Corporation Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.14.5 NEC Corporation Recent Developments
11.15 Joyent
11.15.1 Joyent Company Details
11.15.2 Joyent Business Overview
11.15.3 Joyent Call Center Artificial Intelligence (AI) Introduction
11.15.4 Joyent Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.15.5 Joyent Recent Developments
11.16 AT&T Intellectual Property
11.16.1 AT&T Intellectual Property Company Details
11.16.2 AT&T Intellectual Property Business Overview
11.16.3 AT&T Intellectual Property Call Center Artificial Intelligence (AI) Introduction
11.16.4 AT&T Intellectual Property Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.16.5 AT&T Intellectual Property Recent Developments
11.17 Citrix Systems
11.17.1 Citrix Systems Company Details
11.17.2 Citrix Systems Business Overview
11.17.3 Citrix Systems Call Center Artificial Intelligence (AI) Introduction
11.17.4 Citrix Systems Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.17.5 Citrix Systems Recent Developments
11.18 NTT DATA Corporation
11.18.1 NTT DATA Corporation Company Details
11.18.2 NTT DATA Corporation Business Overview
11.18.3 NTT DATA Corporation Call Center Artificial Intelligence (AI) Introduction
11.18.4 NTT DATA Corporation Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.18.5 NTT DATA Corporation Recent Developments
11.19 Five9
11.19.1 Five9 Company Details
11.19.2 Five9 Business Overview
11.19.3 Five9 Call Center Artificial Intelligence (AI) Introduction
11.19.4 Five9 Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.19.5 Five9 Recent Developments
11.20 Genesys
11.20.1 Genesys Company Details
11.20.2 Genesys Business Overview
11.20.3 Genesys Call Center Artificial Intelligence (AI) Introduction
11.20.4 Genesys Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.20.5 Genesys Recent Developments
11.21 LivePerson
11.21.1 LivePerson Company Details
11.21.2 LivePerson Business Overview
11.21.3 LivePerson Call Center Artificial Intelligence (AI) Introduction
11.21.4 LivePerson Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.21.5 LivePerson Recent Developments
11.22 NICE inContact
11.22.1 NICE inContact Company Details
11.22.2 NICE inContact Business Overview
11.22.3 NICE inContact Call Center Artificial Intelligence (AI) Introduction
11.22.4 NICE inContact Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.22.5 NICE inContact Recent Developments
11.23 Talkdesk
11.23.1 Talkdesk Company Details
11.23.2 Talkdesk Business Overview
11.23.3 Talkdesk Call Center Artificial Intelligence (AI) Introduction
11.23.4 Talkdesk Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.23.5 Talkdesk Recent Developments
11.24 Zendesk
11.24.1 Zendesk Company Details
11.24.2 Zendesk Business Overview
11.24.3 Zendesk Call Center Artificial Intelligence (AI) Introduction
11.24.4 Zendesk Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.24.5 Zendesk Recent Developments
11.25 Cognigy
11.25.1 Cognigy Company Details
11.25.2 Cognigy Business Overview
11.25.3 Cognigy Call Center Artificial Intelligence (AI) Introduction
11.25.4 Cognigy Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.25.5 Cognigy Recent Developments
11.26 IBM Watson
11.26.1 IBM Watson Company Details
11.26.2 IBM Watson Business Overview
11.26.3 IBM Watson Call Center Artificial Intelligence (AI) Introduction
11.26.4 IBM Watson Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.26.5 IBM Watson Recent Developments
11.27 SmartAction
11.27.1 SmartAction Company Details
11.27.2 SmartAction Business Overview
11.27.3 SmartAction Call Center Artificial Intelligence (AI) Introduction
11.27.4 SmartAction Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.27.5 SmartAction Recent Developments
11.28 Verint Systems
11.28.1 Verint Systems Company Details
11.28.2 Verint Systems Business Overview
11.28.3 Verint Systems Call Center Artificial Intelligence (AI) Introduction
11.28.4 Verint Systems Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.28.5 Verint Systems Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Companies Mentioned: 

Oracle
IBM
RACKSPACE TECHNOLOGY
Microsoft
Vmware
Dell
Redcentric
Google
Cisco Systems
Red Hat
Getronics
Hewlett Packard Enterprise Development
CenturyLink
NEC Corporation
Joyent
AT&T Intellectual Property
Citrix Systems
NTT DATA Corporation
Five9
Genesys
LivePerson
NICE inContact
Talkdesk
Zendesk
Cognigy
IBM Watson
SmartAction
Verint Systems

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