The global Call Center Artificial Intelligence (AI) market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
Call centers are increasingly deploying AI-powered virtual assistants, also known as chatbots or voicebots, to handle routine customer inquiries and provide quick resolutions. Integrating AI capabilities with CRM systems enables call center agents to access customer data and historical interactions, improving personalized customer service. AI-driven voice analytics and sentiment analysis tools help call centers monitor customer conversations for sentiment and identify potential issues or opportunities for improvement.
This report aims to provide a comprehensive presentation of the global market for Call Center Artificial Intelligence (AI), with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Call Center Artificial Intelligence (AI).
Report Scope
The Call Center Artificial Intelligence (AI) market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Call Center Artificial Intelligence (AI) market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Call Center Artificial Intelligence (AI) companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Oracle
IBM
RACKSPACE TECHNOLOGY
Microsoft
Vmware
Dell
Redcentric
Google
Cisco Systems
Red Hat
Getronics
Hewlett Packard Enterprise Development
CenturyLink
NEC Corporation
Joyent
AT&T Intellectual Property
Citrix Systems
NTT DATA Corporation
Five9
Genesys
LivePerson
NICE inContact
Talkdesk
Zendesk
Cognigy
IBM Watson
SmartAction
Verint Systems
Segment by Type
Conversational Artificial Intelligence
Interactive Voice Response
Others
Segment by Application
SME
Large Enterprises
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Call Center Artificial Intelligence (AI) companies鈥� competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
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1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Call Center Artificial Intelligence (AI) Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Conversational Artificial Intelligence
1.2.3 Interactive Voice Response
1.2.4 Others
1.3 Market by Application
1.3.1 Global Call Center Artificial Intelligence (AI) Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 SME
1.3.3 Large Enterprises
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Call Center Artificial Intelligence (AI) Market Perspective (2019-2030)
2.2 Call Center Artificial Intelligence (AI) Growth Trends by Region
2.2.1 Global Call Center Artificial Intelligence (AI) Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Call Center Artificial Intelligence (AI) Historic Market Size by Region (2019-2024)
2.2.3 Call Center Artificial Intelligence (AI) Forecasted Market Size by Region (2025-2030)
2.3 Call Center Artificial Intelligence (AI) Market Dynamics
2.3.1 Call Center Artificial Intelligence (AI) Industry Trends
2.3.2 Call Center Artificial Intelligence (AI) Market Drivers
2.3.3 Call Center Artificial Intelligence (AI) Market Challenges
2.3.4 Call Center Artificial Intelligence (AI) Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Call Center Artificial Intelligence (AI) Players by Revenue
3.1.1 Global Top Call Center Artificial Intelligence (AI) Players by Revenue (2019-2024)
3.1.2 Global Call Center Artificial Intelligence (AI) Revenue Market Share by Players (2019-2024)
3.2 Global Call Center Artificial Intelligence (AI) Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Call Center Artificial Intelligence (AI) Revenue
3.4 Global Call Center Artificial Intelligence (AI) Market Concentration Ratio
3.4.1 Global Call Center Artificial Intelligence (AI) Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Call Center Artificial Intelligence (AI) Revenue in 2023
3.5 Call Center Artificial Intelligence (AI) Key Players Head office and Area Served
3.6 Key Players Call Center Artificial Intelligence (AI) Product Solution and Service
3.7 Date of Enter into Call Center Artificial Intelligence (AI) Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Call Center Artificial Intelligence (AI) Breakdown Data by Type
4.1 Global Call Center Artificial Intelligence (AI) Historic Market Size by Type (2019-2024)
4.2 Global Call Center Artificial Intelligence (AI) Forecasted Market Size by Type (2025-2030)
5 Call Center Artificial Intelligence (AI) Breakdown Data by Application
5.1 Global Call Center Artificial Intelligence (AI) Historic Market Size by Application (2019-2024)
5.2 Global Call Center Artificial Intelligence (AI) Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Call Center Artificial Intelligence (AI) Market Size (2019-2030)
6.2 North America Call Center Artificial Intelligence (AI) Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Call Center Artificial Intelligence (AI) Market Size by Country (2019-2024)
6.4 North America Call Center Artificial Intelligence (AI) Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Call Center Artificial Intelligence (AI) Market Size (2019-2030)
7.2 Europe Call Center Artificial Intelligence (AI) Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Call Center Artificial Intelligence (AI) Market Size by Country (2019-2024)
7.4 Europe Call Center Artificial Intelligence (AI) Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Call Center Artificial Intelligence (AI) Market Size (2019-2030)
8.2 Asia-Pacific Call Center Artificial Intelligence (AI) Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Call Center Artificial Intelligence (AI) Market Size by Region (2019-2024)
8.4 Asia-Pacific Call Center Artificial Intelligence (AI) Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Call Center Artificial Intelligence (AI) Market Size (2019-2030)
9.2 Latin America Call Center Artificial Intelligence (AI) Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Call Center Artificial Intelligence (AI) Market Size by Country (2019-2024)
9.4 Latin America Call Center Artificial Intelligence (AI) Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Call Center Artificial Intelligence (AI) Market Size (2019-2030)
10.2 Middle East & Africa Call Center Artificial Intelligence (AI) Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Call Center Artificial Intelligence (AI) Market Size by Country (2019-2024)
10.4 Middle East & Africa Call Center Artificial Intelligence (AI) Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Oracle
11.1.1 Oracle Company Detail
11.1.2 Oracle Business Overview
11.1.3 Oracle Call Center Artificial Intelligence (AI) Introduction
11.1.4 Oracle Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.1.5 Oracle Recent Development
11.2 IBM
11.2.1 IBM Company Detail
11.2.2 IBM Business Overview
11.2.3 IBM Call Center Artificial Intelligence (AI) Introduction
11.2.4 IBM Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.2.5 IBM Recent Development
11.3 RACKSPACE TECHNOLOGY
11.3.1 RACKSPACE TECHNOLOGY Company Detail
11.3.2 RACKSPACE TECHNOLOGY Business Overview
11.3.3 RACKSPACE TECHNOLOGY Call Center Artificial Intelligence (AI) Introduction
11.3.4 RACKSPACE TECHNOLOGY Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.3.5 RACKSPACE TECHNOLOGY Recent Development
11.4 Microsoft
11.4.1 Microsoft Company Detail
11.4.2 Microsoft Business Overview
11.4.3 Microsoft Call Center Artificial Intelligence (AI) Introduction
11.4.4 Microsoft Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.4.5 Microsoft Recent Development
11.5 Vmware
11.5.1 Vmware Company Detail
11.5.2 Vmware Business Overview
11.5.3 Vmware Call Center Artificial Intelligence (AI) Introduction
11.5.4 Vmware Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.5.5 Vmware Recent Development
11.6 Dell
11.6.1 Dell Company Detail
11.6.2 Dell Business Overview
11.6.3 Dell Call Center Artificial Intelligence (AI) Introduction
11.6.4 Dell Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.6.5 Dell Recent Development
11.7 Redcentric
11.7.1 Redcentric Company Detail
11.7.2 Redcentric Business Overview
11.7.3 Redcentric Call Center Artificial Intelligence (AI) Introduction
11.7.4 Redcentric Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.7.5 Redcentric Recent Development
11.8 Google
11.8.1 Google Company Detail
11.8.2 Google Business Overview
11.8.3 Google Call Center Artificial Intelligence (AI) Introduction
11.8.4 Google Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.8.5 Google Recent Development
11.9 Cisco Systems
11.9.1 Cisco Systems Company Detail
11.9.2 Cisco Systems Business Overview
11.9.3 Cisco Systems Call Center Artificial Intelligence (AI) Introduction
11.9.4 Cisco Systems Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.9.5 Cisco Systems Recent Development
11.10 Red Hat
11.10.1 Red Hat Company Detail
11.10.2 Red Hat Business Overview
11.10.3 Red Hat Call Center Artificial Intelligence (AI) Introduction
11.10.4 Red Hat Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.10.5 Red Hat Recent Development
11.11 Getronics
11.11.1 Getronics Company Detail
11.11.2 Getronics Business Overview
11.11.3 Getronics Call Center Artificial Intelligence (AI) Introduction
11.11.4 Getronics Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.11.5 Getronics Recent Development
11.12 Hewlett Packard Enterprise Development
11.12.1 Hewlett Packard Enterprise Development Company Detail
11.12.2 Hewlett Packard Enterprise Development Business Overview
11.12.3 Hewlett Packard Enterprise Development Call Center Artificial Intelligence (AI) Introduction
11.12.4 Hewlett Packard Enterprise Development Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.12.5 Hewlett Packard Enterprise Development Recent Development
11.13 CenturyLink
11.13.1 CenturyLink Company Detail
11.13.2 CenturyLink Business Overview
11.13.3 CenturyLink Call Center Artificial Intelligence (AI) Introduction
11.13.4 CenturyLink Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.13.5 CenturyLink Recent Development
11.14 NEC Corporation
11.14.1 NEC Corporation Company Detail
11.14.2 NEC Corporation Business Overview
11.14.3 NEC Corporation Call Center Artificial Intelligence (AI) Introduction
11.14.4 NEC Corporation Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.14.5 NEC Corporation Recent Development
11.15 Joyent
11.15.1 Joyent Company Detail
11.15.2 Joyent Business Overview
11.15.3 Joyent Call Center Artificial Intelligence (AI) Introduction
11.15.4 Joyent Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.15.5 Joyent Recent Development
11.16 AT&T Intellectual Property
11.16.1 AT&T Intellectual Property Company Detail
11.16.2 AT&T Intellectual Property Business Overview
11.16.3 AT&T Intellectual Property Call Center Artificial Intelligence (AI) Introduction
11.16.4 AT&T Intellectual Property Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.16.5 AT&T Intellectual Property Recent Development
11.17 Citrix Systems
11.17.1 Citrix Systems Company Detail
11.17.2 Citrix Systems Business Overview
11.17.3 Citrix Systems Call Center Artificial Intelligence (AI) Introduction
11.17.4 Citrix Systems Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.17.5 Citrix Systems Recent Development
11.18 NTT DATA Corporation
11.18.1 NTT DATA Corporation Company Detail
11.18.2 NTT DATA Corporation Business Overview
11.18.3 NTT DATA Corporation Call Center Artificial Intelligence (AI) Introduction
11.18.4 NTT DATA Corporation Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.18.5 NTT DATA Corporation Recent Development
11.19 Five9
11.19.1 Five9 Company Detail
11.19.2 Five9 Business Overview
11.19.3 Five9 Call Center Artificial Intelligence (AI) Introduction
11.19.4 Five9 Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.19.5 Five9 Recent Development
11.20 Genesys
11.20.1 Genesys Company Detail
11.20.2 Genesys Business Overview
11.20.3 Genesys Call Center Artificial Intelligence (AI) Introduction
11.20.4 Genesys Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.20.5 Genesys Recent Development
11.21 LivePerson
11.21.1 LivePerson Company Detail
11.21.2 LivePerson Business Overview
11.21.3 LivePerson Call Center Artificial Intelligence (AI) Introduction
11.21.4 LivePerson Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.21.5 LivePerson Recent Development
11.22 NICE inContact
11.22.1 NICE inContact Company Detail
11.22.2 NICE inContact Business Overview
11.22.3 NICE inContact Call Center Artificial Intelligence (AI) Introduction
11.22.4 NICE inContact Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.22.5 NICE inContact Recent Development
11.23 Talkdesk
11.23.1 Talkdesk Company Detail
11.23.2 Talkdesk Business Overview
11.23.3 Talkdesk Call Center Artificial Intelligence (AI) Introduction
11.23.4 Talkdesk Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.23.5 Talkdesk Recent Development
11.24 Zendesk
11.24.1 Zendesk Company Detail
11.24.2 Zendesk Business Overview
11.24.3 Zendesk Call Center Artificial Intelligence (AI) Introduction
11.24.4 Zendesk Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.24.5 Zendesk Recent Development
11.25 Cognigy
11.25.1 Cognigy Company Detail
11.25.2 Cognigy Business Overview
11.25.3 Cognigy Call Center Artificial Intelligence (AI) Introduction
11.25.4 Cognigy Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.25.5 Cognigy Recent Development
11.26 IBM Watson
11.26.1 IBM Watson Company Detail
11.26.2 IBM Watson Business Overview
11.26.3 IBM Watson Call Center Artificial Intelligence (AI) Introduction
11.26.4 IBM Watson Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.26.5 IBM Watson Recent Development
11.27 SmartAction
11.27.1 SmartAction Company Detail
11.27.2 SmartAction Business Overview
11.27.3 SmartAction Call Center Artificial Intelligence (AI) Introduction
11.27.4 SmartAction Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.27.5 SmartAction Recent Development
11.28 Verint Systems
11.28.1 Verint Systems Company Detail
11.28.2 Verint Systems Business Overview
11.28.3 Verint Systems Call Center Artificial Intelligence (AI) Introduction
11.28.4 Verint Systems Revenue in Call Center Artificial Intelligence (AI) Business (2019-2024)
11.28.5 Verint Systems Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Oracle
IBM
RACKSPACE TECHNOLOGY
Microsoft
Vmware
Dell
Redcentric
Google
Cisco Systems
Red Hat
Getronics
Hewlett Packard Enterprise Development
CenturyLink
NEC Corporation
Joyent
AT&T Intellectual Property
Citrix Systems
NTT DATA Corporation
Five9
Genesys
LivePerson
NICE inContact
Talkdesk
Zendesk
Cognigy
IBM Watson
SmartAction
Verint Systems
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*If Applicable.
