Global Call Center Outsourcing Market Insights, Forecast to 2029

Publication ID:

PB503230880

Publication Date:

March 24, 2023

Pages:

114

Publisher:

MRRPB5

Countries:

Global [1]

USD 4,900.00

IT Services [2]

Computing & Electronics [3]

Description:

Call center outsourcing is the business practice of contracting out call center services.
Market Analysis and Insights: Global Call Center Outsourcing Market
The global Call Center Outsourcing market is projected to grow from US$ 115640 million in 2023 to US$ 135130 million by 2029, at a Compound Annual Growth Rate (CAGR) of 2.6% during the forecast period.
The US & Canada market for Call Center Outsourcing is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.
The China market for Call Center Outsourcing is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.
The Europe market for Call Center Outsourcing is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.
The global key companies of Call Center Outsourcing include Xerox Corporation, IBM Global Services, CGS, Datamark, Inc., Infinit Contact, Five9, Runway, Invensis and Infinit-O, etc. in 2022, the global top five players had a share approximately % in terms of revenue.
Report Includes
This report presents an overview of global market for Call Center Outsourcing market size. Analyses of the global market trends, with historic market revenue data for 2018 - 2022, estimates for 2023, and projections of CAGR through 2029.
This report researches the key producers of Call Center Outsourcing, also provides the revenue of main regions and countries. Highlights of the upcoming market potential for Call Center Outsourcing, and key regions/countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.
This report focuses on the Call Center Outsourcing revenue, market share and industry ranking of main companies, data from 2018 to 2023. Identification of the major stakeholders in the global Call Center Outsourcing market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.
This report analyzes the segments data by type and by application, revenue, and growth rate, from 2018 to 2029. Evaluation and forecast the market size for Call Center Outsourcing revenue, projected growth trends, production technology, application and end-user industry.
Descriptive company profiles of the major global players, including Xerox Corporation, IBM Global Services, CGS, Datamark, Inc., Infinit Contact, Five9, Runway, Invensis and Infinit-O, etc.
By Company
Xerox Corporation
IBM Global Services
CGS
Datamark, Inc.
Infinit Contact
Five9
Runway
Invensis
Infinit-O
PSI
Sitel Worldwide Corporation
Segment by Type
Inbound Call Services
Outbound Call Services
Others
Segment by Application
BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Manufacturing
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East, Africa, and Latin America
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc.), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Revenue of Call Center Outsourcing in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. This section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Call Center Outsourcing companies鈥� competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: North America by type, by application and by country, revenue for each segment.
Chapter 7: Europe by type, by application and by country, revenue for each segment.
Chapter 8: China by type and by application revenue for each segment.
Chapter 9: Asia (excluding China) by type, by application and by region, revenue for each segment.
Chapter 10: Middle East, Africa, and Latin America by type, by application and by country, revenue for each segment.
Chapter 11: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Call Center Outsourcing revenue, gross margin, and recent development, etc.
Chapter 12: Analyst's Viewpoints/Conclusions

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Call Center Outsourcing Market Size Growth Rate by Type, 2018 VS 2022 VS 2029
1.2.2 Inbound Call Services
1.2.3 Outbound Call Services
1.2.4 Others
1.3 Market by Application
1.3.1 Global Call Center Outsourcing Market Size Growth Rate by Application, 2018 VS 2022 VS 2029
1.3.2 BFSI
1.3.3 Retail
1.3.4 Government
1.3.5 IT & Telecommunication
1.3.6 Defense Aerospace & Intelligence
1.3.7 Manufacturing
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Call Center Outsourcing Market Perspective (2018-2029)
2.2 Global Call Center Outsourcing Growth Trends by Region
2.2.1 Call Center Outsourcing Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Call Center Outsourcing Historic Market Size by Region (2018-2023)
2.2.3 Call Center Outsourcing Forecasted Market Size by Region (2024-2029)
2.3 Call Center Outsourcing Market Dynamics
2.3.1 Call Center Outsourcing Industry Trends
2.3.2 Call Center Outsourcing Market Drivers
2.3.3 Call Center Outsourcing Market Challenges
2.3.4 Call Center Outsourcing Market Restraints
3 Competition Landscape by Key Players
3.1 Global Revenue Call Center Outsourcing by Players
3.1.1 Global Call Center Outsourcing Revenue by Players (2018-2023)
3.1.2 Global Call Center Outsourcing Revenue Market Share by Players (2018-2023)
3.2 Global Call Center Outsourcing Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players of Call Center Outsourcing, Ranking by Revenue, 2021 VS 2022 VS 2023
3.4 Global Call Center Outsourcing Market Concentration Ratio
3.4.1 Global Call Center Outsourcing Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Call Center Outsourcing Revenue in 2022
3.5 Global Key Players of Call Center Outsourcing Head office and Area Served
3.6 Global Key Players of Call Center Outsourcing, Product and Application
3.7 Global Key Players of Call Center Outsourcing, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Call Center Outsourcing Breakdown Data by Type
4.1 Global Call Center Outsourcing Historic Market Size by Type (2018-2023)
4.2 Global Call Center Outsourcing Forecasted Market Size by Type (2024-2029)
5 Call Center Outsourcing Breakdown Data by Application
5.1 Global Call Center Outsourcing Historic Market Size by Application (2018-2023)
5.2 Global Call Center Outsourcing Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America Call Center Outsourcing Market Size (2018-2029)
6.2 North America Call Center Outsourcing Market Size by Type
6.2.1 North America Call Center Outsourcing Market Size by Type (2018-2023)
6.2.2 North America Call Center Outsourcing Market Size by Type (2024-2029)
6.2.3 North America Call Center Outsourcing Market Share by Type (2018-2029)
6.3 North America Call Center Outsourcing Market Size by Application
6.3.1 North America Call Center Outsourcing Market Size by Application (2018-2023)
6.3.2 North America Call Center Outsourcing Market Size by Application (2024-2029)
6.3.3 North America Call Center Outsourcing Market Share by Application (2018-2029)
6.4 North America Call Center Outsourcing Market Size by Country
6.4.1 North America Call Center Outsourcing Market Size by Country: 2018 VS 2022 VS 2029
6.4.2 North America Call Center Outsourcing Market Size by Country (2018-2023)
6.4.3 North America Call Center Outsourcing Market Size by Country (2024-2029)
6.4.4 U.S.
6.4.5 Canada
7 Europe
7.1 Europe Call Center Outsourcing Market Size (2018-2029)
7.2 Europe Call Center Outsourcing Market Size by Type
7.2.1 Europe Call Center Outsourcing Market Size by Type (2018-2023)
7.2.2 Europe Call Center Outsourcing Market Size by Type (2024-2029)
7.2.3 Europe Call Center Outsourcing Market Share by Type (2018-2029)
7.3 Europe Call Center Outsourcing Market Size by Application
7.3.1 Europe Call Center Outsourcing Market Size by Application (2018-2023)
7.3.2 Europe Call Center Outsourcing Market Size by Application (2024-2029)
7.3.3 Europe Call Center Outsourcing Market Share by Application (2018-2029)
7.4 Europe Call Center Outsourcing Market Size by Country
7.4.1 Europe Call Center Outsourcing Market Size by Country: 2018 VS 2022 VS 2029
7.4.2 Europe Call Center Outsourcing Market Size by Country (2018-2023)
7.4.3 Europe Call Center Outsourcing Market Size by Country (2024-2029)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 China
8.1 China Call Center Outsourcing Market Size (2018-2029)
8.2 China Call Center Outsourcing Market Size by Type
8.2.1 China Call Center Outsourcing Market Size by Type (2018-2023)
8.2.2 China Call Center Outsourcing Market Size by Type (2024-2029)
8.2.3 China Call Center Outsourcing Market Share by Type (2018-2029)
8.3 China Call Center Outsourcing Market Size by Application
8.3.1 China Call Center Outsourcing Market Size by Application (2018-2023)
8.3.2 China Call Center Outsourcing Market Size by Application (2024-2029)
8.3.3 China Call Center Outsourcing Market Share by Application (2018-2029)
9 Asia (excluding China)
9.1 Asia Call Center Outsourcing Market Size (2018-2029)
9.2 Asia Call Center Outsourcing Market Size by Type
9.2.1 Asia Call Center Outsourcing Market Size by Type (2018-2023)
9.2.2 Asia Call Center Outsourcing Market Size by Type (2024-2029)
9.2.3 Asia Call Center Outsourcing Market Share by Type (2018-2029)
9.3 Asia Call Center Outsourcing Market Size by Application
9.3.1 Asia Call Center Outsourcing Market Size by Application (2018-2023)
9.3.2 Asia Call Center Outsourcing Market Size by Application (2024-2029)
9.3.3 Asia Call Center Outsourcing Market Share by Application (2018-2029)
9.4 Asia Call Center Outsourcing Market Size by Region
9.4.1 Asia Call Center Outsourcing Market Size by Region: 2018 VS 2022 VS 2029
9.4.2 Asia Call Center Outsourcing Market Size by Region (2018-2023)
9.4.3 Asia Call Center Outsourcing Market Size by Region (2024-2029)
9.4.4 Japan
9.4.5 South Korea
9.4.6 China Taiwan
9.4.7 Southeast Asia
9.4.8 India
9.4.9 Australia
10 Middle East, Africa, and Latin America
10.1 Middle East, Africa, and Latin America Call Center Outsourcing Market Size (2018-2029)
10.2 Middle East, Africa, and Latin America Call Center Outsourcing Market Size by Type
10.2.1 Middle East, Africa, and Latin America Call Center Outsourcing Market Size by Type (2018-2023)
10.2.2 Middle East, Africa, and Latin America Call Center Outsourcing Market Size by Type (2024-2029)
10.2.3 Middle East, Africa, and Latin America Call Center Outsourcing Market Share by Type (2018-2029)
10.3 Middle East, Africa, and Latin America Call Center Outsourcing Market Size by Application
10.3.1 Middle East, Africa, and Latin America Call Center Outsourcing Market Size by Application (2018-2023)
10.3.2 Middle East, Africa, and Latin America Call Center Outsourcing Market Size by Application (2024-2029)
10.3.3 Middle East, Africa, and Latin America Call Center Outsourcing Market Share by Application (2018-2029)
10.4 Middle East, Africa, and Latin America Call Center Outsourcing Market Size by Country
10.4.1 Middle East, Africa, and Latin America Call Center Outsourcing Market Size by Country: 2018 VS 2022 VS 2029
10.4.2 Middle East, Africa, and Latin America Call Center Outsourcing Market Size by Country (2018-2023)
10.4.3 Middle East, Africa, and Latin America Call Center Outsourcing Market Size by Country (2024-2029)
10.4.4 Brazil
10.4.5 Mexico
10.4.6 Turkey
10.4.7 Saudi Arabia
10.4.8 Israel
10.4.9 GCC Countries
11 Key Players Profiles
11.1 Xerox Corporation
11.1.1 Xerox Corporation Company Details
11.1.2 Xerox Corporation Business Overview
11.1.3 Xerox Corporation Call Center Outsourcing Introduction
11.1.4 Xerox Corporation Revenue in Call Center Outsourcing Business (2018-2023)
11.1.5 Xerox Corporation Recent Developments
11.2 IBM Global Services
11.2.1 IBM Global Services Company Details
11.2.2 IBM Global Services Business Overview
11.2.3 IBM Global Services Call Center Outsourcing Introduction
11.2.4 IBM Global Services Revenue in Call Center Outsourcing Business (2018-2023)
11.2.5 IBM Global Services Recent Developments
11.3 CGS
11.3.1 CGS Company Details
11.3.2 CGS Business Overview
11.3.3 CGS Call Center Outsourcing Introduction
11.3.4 CGS Revenue in Call Center Outsourcing Business (2018-2023)
11.3.5 CGS Recent Developments
11.4 Datamark, Inc.
11.4.1 Datamark, Inc. Company Details
11.4.2 Datamark, Inc. Business Overview
11.4.3 Datamark, Inc. Call Center Outsourcing Introduction
11.4.4 Datamark, Inc. Revenue in Call Center Outsourcing Business (2018-2023)
11.4.5 Datamark, Inc. Recent Developments
11.5 Infinit Contact
11.5.1 Infinit Contact Company Details
11.5.2 Infinit Contact Business Overview
11.5.3 Infinit Contact Call Center Outsourcing Introduction
11.5.4 Infinit Contact Revenue in Call Center Outsourcing Business (2018-2023)
11.5.5 Infinit Contact Recent Developments
11.6 Five9
11.6.1 Five9 Company Details
11.6.2 Five9 Business Overview
11.6.3 Five9 Call Center Outsourcing Introduction
11.6.4 Five9 Revenue in Call Center Outsourcing Business (2018-2023)
11.6.5 Five9 Recent Developments
11.7 Runway
11.7.1 Runway Company Details
11.7.2 Runway Business Overview
11.7.3 Runway Call Center Outsourcing Introduction
11.7.4 Runway Revenue in Call Center Outsourcing Business (2018-2023)
11.7.5 Runway Recent Developments
11.8 Invensis
11.8.1 Invensis Company Details
11.8.2 Invensis Business Overview
11.8.3 Invensis Call Center Outsourcing Introduction
11.8.4 Invensis Revenue in Call Center Outsourcing Business (2018-2023)
11.8.5 Invensis Recent Developments
11.9 Infinit-O
11.9.1 Infinit-O Company Details
11.9.2 Infinit-O Business Overview
11.9.3 Infinit-O Call Center Outsourcing Introduction
11.9.4 Infinit-O Revenue in Call Center Outsourcing Business (2018-2023)
11.9.5 Infinit-O Recent Developments
11.10 PSI
11.10.1 PSI Company Details
11.10.2 PSI Business Overview
11.10.3 PSI Call Center Outsourcing Introduction
11.10.4 PSI Revenue in Call Center Outsourcing Business (2018-2023)
11.10.5 PSI Recent Developments
11.11 Sitel Worldwide Corporation
11.11.1 Sitel Worldwide Corporation Company Details
11.11.2 Sitel Worldwide Corporation Business Overview
11.11.3 Sitel Worldwide Corporation Call Center Outsourcing Introduction
11.11.4 Sitel Worldwide Corporation Revenue in Call Center Outsourcing Business (2018-2023)
11.11.5 Sitel Worldwide Corporation Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Companies Mentioned:

Xerox Corporation
IBM Global Services
CGS
Datamark, Inc.
Infinit Contact
Five9
Runway
Invensis
Infinit-O
PSI
Sitel Worldwide Corporation

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