Global Call Center Speech Analytics Market Research Report 2024

Publication ID:

PB507242051

Publication Date:

July 10, 2024

Pages:

101

Publisher:

MRRPB5

Countries:

Global [1]

USD 2,900.00

IT Services [2]

Computing & Electronics [3]

Description:

Speech analytics, also called interaction analytics, is technology that leverages artificial intelligence to understand, process, and analyze human speech. Contact centers use speech analytics to assess call recordings and transcripts from digital channels such as chat and text messages.
The global Call Center Speech Analytics market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Call Center Speech Analytics is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Call Center Speech Analytics is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Call Center Speech Analytics in Large Enterprises is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Call Center Speech Analytics include NICE, Verint, Avaya, OpenText, Google, Vonage, Genesys, Calabrio and CallMiner, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Call Center Speech Analytics, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Call Center Speech Analytics.
Report Scope
The Call Center Speech Analytics market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Call Center Speech Analytics market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Call Center Speech Analytics companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
NICE
Verint
Avaya
OpenText
Google
Vonage
Genesys
Calabrio
CallMiner
Almawave
AWS
Qualtrics
Talkdesk
Alvaria
Castel
VoiceBase
Intelligent Voice
CallTrackingMetrics
Five9
3CLogic
CloudTalk
Deepgram
Gnani.ai
Observe.ai
SpeechTech
Speech-I-Ltd
Batvoice
Kwantics
Speech Village
Salesken
Segment by Type
On-premises
Cloud
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Call Center Speech Analytics companies鈥� competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Call Center Speech Analytics Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 On-premises
1.2.3 Cloud
1.3 Market by Application
1.3.1 Global Call Center Speech Analytics Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Call Center Speech Analytics Market Perspective (2019-2030)
2.2 Call Center Speech Analytics Growth Trends by Region
2.2.1 Global Call Center Speech Analytics Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Call Center Speech Analytics Historic Market Size by Region (2019-2024)
2.2.3 Call Center Speech Analytics Forecasted Market Size by Region (2025-2030)
2.3 Call Center Speech Analytics Market Dynamics
2.3.1 Call Center Speech Analytics Industry Trends
2.3.2 Call Center Speech Analytics Market Drivers
2.3.3 Call Center Speech Analytics Market Challenges
2.3.4 Call Center Speech Analytics Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Call Center Speech Analytics Players by Revenue
3.1.1 Global Top Call Center Speech Analytics Players by Revenue (2019-2024)
3.1.2 Global Call Center Speech Analytics Revenue Market Share by Players (2019-2024)
3.2 Global Call Center Speech Analytics Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Call Center Speech Analytics Revenue
3.4 Global Call Center Speech Analytics Market Concentration Ratio
3.4.1 Global Call Center Speech Analytics Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Call Center Speech Analytics Revenue in 2023
3.5 Call Center Speech Analytics Key Players Head office and Area Served
3.6 Key Players Call Center Speech Analytics Product Solution and Service
3.7 Date of Enter into Call Center Speech Analytics Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Call Center Speech Analytics Breakdown Data by Type
4.1 Global Call Center Speech Analytics Historic Market Size by Type (2019-2024)
4.2 Global Call Center Speech Analytics Forecasted Market Size by Type (2025-2030)
5 Call Center Speech Analytics Breakdown Data by Application
5.1 Global Call Center Speech Analytics Historic Market Size by Application (2019-2024)
5.2 Global Call Center Speech Analytics Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Call Center Speech Analytics Market Size (2019-2030)
6.2 North America Call Center Speech Analytics Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Call Center Speech Analytics Market Size by Country (2019-2024)
6.4 North America Call Center Speech Analytics Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Call Center Speech Analytics Market Size (2019-2030)
7.2 Europe Call Center Speech Analytics Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Call Center Speech Analytics Market Size by Country (2019-2024)
7.4 Europe Call Center Speech Analytics Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Call Center Speech Analytics Market Size (2019-2030)
8.2 Asia-Pacific Call Center Speech Analytics Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Call Center Speech Analytics Market Size by Region (2019-2024)
8.4 Asia-Pacific Call Center Speech Analytics Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Call Center Speech Analytics Market Size (2019-2030)
9.2 Latin America Call Center Speech Analytics Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Call Center Speech Analytics Market Size by Country (2019-2024)
9.4 Latin America Call Center Speech Analytics Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Call Center Speech Analytics Market Size (2019-2030)
10.2 Middle East & Africa Call Center Speech Analytics Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Call Center Speech Analytics Market Size by Country (2019-2024)
10.4 Middle East & Africa Call Center Speech Analytics Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 NICE
11.1.1 NICE Company Detail
11.1.2 NICE Business Overview
11.1.3 NICE Call Center Speech Analytics Introduction
11.1.4 NICE Revenue in Call Center Speech Analytics Business (2019-2024)
11.1.5 NICE Recent Development
11.2 Verint
11.2.1 Verint Company Detail
11.2.2 Verint Business Overview
11.2.3 Verint Call Center Speech Analytics Introduction
11.2.4 Verint Revenue in Call Center Speech Analytics Business (2019-2024)
11.2.5 Verint Recent Development
11.3 Avaya
11.3.1 Avaya Company Detail
11.3.2 Avaya Business Overview
11.3.3 Avaya Call Center Speech Analytics Introduction
11.3.4 Avaya Revenue in Call Center Speech Analytics Business (2019-2024)
11.3.5 Avaya Recent Development
11.4 OpenText
11.4.1 OpenText Company Detail
11.4.2 OpenText Business Overview
11.4.3 OpenText Call Center Speech Analytics Introduction
11.4.4 OpenText Revenue in Call Center Speech Analytics Business (2019-2024)
11.4.5 OpenText Recent Development
11.5 Google
11.5.1 Google Company Detail
11.5.2 Google Business Overview
11.5.3 Google Call Center Speech Analytics Introduction
11.5.4 Google Revenue in Call Center Speech Analytics Business (2019-2024)
11.5.5 Google Recent Development
11.6 Vonage
11.6.1 Vonage Company Detail
11.6.2 Vonage Business Overview
11.6.3 Vonage Call Center Speech Analytics Introduction
11.6.4 Vonage Revenue in Call Center Speech Analytics Business (2019-2024)
11.6.5 Vonage Recent Development
11.7 Genesys
11.7.1 Genesys Company Detail
11.7.2 Genesys Business Overview
11.7.3 Genesys Call Center Speech Analytics Introduction
11.7.4 Genesys Revenue in Call Center Speech Analytics Business (2019-2024)
11.7.5 Genesys Recent Development
11.8 Calabrio
11.8.1 Calabrio Company Detail
11.8.2 Calabrio Business Overview
11.8.3 Calabrio Call Center Speech Analytics Introduction
11.8.4 Calabrio Revenue in Call Center Speech Analytics Business (2019-2024)
11.8.5 Calabrio Recent Development
11.9 CallMiner
11.9.1 CallMiner Company Detail
11.9.2 CallMiner Business Overview
11.9.3 CallMiner Call Center Speech Analytics Introduction
11.9.4 CallMiner Revenue in Call Center Speech Analytics Business (2019-2024)
11.9.5 CallMiner Recent Development
11.10 Almawave
11.10.1 Almawave Company Detail
11.10.2 Almawave Business Overview
11.10.3 Almawave Call Center Speech Analytics Introduction
11.10.4 Almawave Revenue in Call Center Speech Analytics Business (2019-2024)
11.10.5 Almawave Recent Development
11.11 AWS
11.11.1 AWS Company Detail
11.11.2 AWS Business Overview
11.11.3 AWS Call Center Speech Analytics Introduction
11.11.4 AWS Revenue in Call Center Speech Analytics Business (2019-2024)
11.11.5 AWS Recent Development
11.12 Qualtrics
11.12.1 Qualtrics Company Detail
11.12.2 Qualtrics Business Overview
11.12.3 Qualtrics Call Center Speech Analytics Introduction
11.12.4 Qualtrics Revenue in Call Center Speech Analytics Business (2019-2024)
11.12.5 Qualtrics Recent Development
11.13 Talkdesk
11.13.1 Talkdesk Company Detail
11.13.2 Talkdesk Business Overview
11.13.3 Talkdesk Call Center Speech Analytics Introduction
11.13.4 Talkdesk Revenue in Call Center Speech Analytics Business (2019-2024)
11.13.5 Talkdesk Recent Development
11.14 Alvaria
11.14.1 Alvaria Company Detail
11.14.2 Alvaria Business Overview
11.14.3 Alvaria Call Center Speech Analytics Introduction
11.14.4 Alvaria Revenue in Call Center Speech Analytics Business (2019-2024)
11.14.5 Alvaria Recent Development
11.15 Castel
11.15.1 Castel Company Detail
11.15.2 Castel Business Overview
11.15.3 Castel Call Center Speech Analytics Introduction
11.15.4 Castel Revenue in Call Center Speech Analytics Business (2019-2024)
11.15.5 Castel Recent Development
11.16 VoiceBase
11.16.1 VoiceBase Company Detail
11.16.2 VoiceBase Business Overview
11.16.3 VoiceBase Call Center Speech Analytics Introduction
11.16.4 VoiceBase Revenue in Call Center Speech Analytics Business (2019-2024)
11.16.5 VoiceBase Recent Development
11.17 Intelligent Voice
11.17.1 Intelligent Voice Company Detail
11.17.2 Intelligent Voice Business Overview
11.17.3 Intelligent Voice Call Center Speech Analytics Introduction
11.17.4 Intelligent Voice Revenue in Call Center Speech Analytics Business (2019-2024)
11.17.5 Intelligent Voice Recent Development
11.18 CallTrackingMetrics
11.18.1 CallTrackingMetrics Company Detail
11.18.2 CallTrackingMetrics Business Overview
11.18.3 CallTrackingMetrics Call Center Speech Analytics Introduction
11.18.4 CallTrackingMetrics Revenue in Call Center Speech Analytics Business (2019-2024)
11.18.5 CallTrackingMetrics Recent Development
11.19 Five9
11.19.1 Five9 Company Detail
11.19.2 Five9 Business Overview
11.19.3 Five9 Call Center Speech Analytics Introduction
11.19.4 Five9 Revenue in Call Center Speech Analytics Business (2019-2024)
11.19.5 Five9 Recent Development
11.20 3CLogic
11.20.1 3CLogic Company Detail
11.20.2 3CLogic Business Overview
11.20.3 3CLogic Call Center Speech Analytics Introduction
11.20.4 3CLogic Revenue in Call Center Speech Analytics Business (2019-2024)
11.20.5 3CLogic Recent Development
11.21 CloudTalk
11.21.1 CloudTalk Company Detail
11.21.2 CloudTalk Business Overview
11.21.3 CloudTalk Call Center Speech Analytics Introduction
11.21.4 CloudTalk Revenue in Call Center Speech Analytics Business (2019-2024)
11.21.5 CloudTalk Recent Development
11.22 Deepgram
11.22.1 Deepgram Company Detail
11.22.2 Deepgram Business Overview
11.22.3 Deepgram Call Center Speech Analytics Introduction
11.22.4 Deepgram Revenue in Call Center Speech Analytics Business (2019-2024)
11.22.5 Deepgram Recent Development
11.23 Gnani.ai
11.23.1 Gnani.ai Company Detail
11.23.2 Gnani.ai Business Overview
11.23.3 Gnani.ai Call Center Speech Analytics Introduction
11.23.4 Gnani.ai Revenue in Call Center Speech Analytics Business (2019-2024)
11.23.5 Gnani.ai Recent Development
11.24 Observe.ai
11.24.1 Observe.ai Company Detail
11.24.2 Observe.ai Business Overview
11.24.3 Observe.ai Call Center Speech Analytics Introduction
11.24.4 Observe.ai Revenue in Call Center Speech Analytics Business (2019-2024)
11.24.5 Observe.ai Recent Development
11.25 SpeechTech
11.25.1 SpeechTech Company Detail
11.25.2 SpeechTech Business Overview
11.25.3 SpeechTech Call Center Speech Analytics Introduction
11.25.4 SpeechTech Revenue in Call Center Speech Analytics Business (2019-2024)
11.25.5 SpeechTech Recent Development
11.26 Speech-I-Ltd
11.26.1 Speech-I-Ltd Company Detail
11.26.2 Speech-I-Ltd Business Overview
11.26.3 Speech-I-Ltd Call Center Speech Analytics Introduction
11.26.4 Speech-I-Ltd Revenue in Call Center Speech Analytics Business (2019-2024)
11.26.5 Speech-I-Ltd Recent Development
11.27 Batvoice
11.27.1 Batvoice Company Detail
11.27.2 Batvoice Business Overview
11.27.3 Batvoice Call Center Speech Analytics Introduction
11.27.4 Batvoice Revenue in Call Center Speech Analytics Business (2019-2024)
11.27.5 Batvoice Recent Development
11.28 Kwantics
11.28.1 Kwantics Company Detail
11.28.2 Kwantics Business Overview
11.28.3 Kwantics Call Center Speech Analytics Introduction
11.28.4 Kwantics Revenue in Call Center Speech Analytics Business (2019-2024)
11.28.5 Kwantics Recent Development
11.29 Speech Village
11.29.1 Speech Village Company Detail
11.29.2 Speech Village Business Overview
11.29.3 Speech Village Call Center Speech Analytics Introduction
11.29.4 Speech Village Revenue in Call Center Speech Analytics Business (2019-2024)
11.29.5 Speech Village Recent Development
11.30 Salesken
11.30.1 Salesken Company Detail
11.30.2 Salesken Business Overview
11.30.3 Salesken Call Center Speech Analytics Introduction
11.30.4 Salesken Revenue in Call Center Speech Analytics Business (2019-2024)
11.30.5 Salesken Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Companies Mentioned:

NICE
Verint
Avaya
OpenText
Google
Vonage
Genesys
Calabrio
CallMiner
Almawave
AWS
Qualtrics
Talkdesk
Alvaria
Castel
VoiceBase
Intelligent Voice
CallTrackingMetrics
Five9
3CLogic
CloudTalk
Deepgram
Gnani.ai
Observe.ai
SpeechTech
Speech-I-Ltd
Batvoice
Kwantics
Speech Village
Salesken

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