Global Call Centre Market Insights, Forecast to 2030

Publication ID:

PB508244330

Publication Date:

August 7, 2024

Pages:

106

Publisher:

MRRPB5

Countries:

Global [1]

USD 4,900.00

IT Services [2]

Computing & Electronics [3]

Description:

Market Analysis and Insights: Global Call Centre Market
The global Call Centre market is projected to grow from US$ million in 2024 to US$ million by 2030, at a Compound Annual Growth Rate (CAGR) of % during the forecast period.
In China market, BPO call center is dominant in the industry of call center. Key suppliers of BPO call center in China include PCCW Limited, China Customer Relations Centers, Honglian Jiuwu, Asiainfo Inc and Concentrix, etc. Top 3 giants gain a share around 12%.
In terms of application, government and public, telecom, IT and e-commerce, logistic and finance are main downstream markets.
With a huge demand from downstream markets, a deeper digitalization and the development of AI, call center is expected to gain an optimistic prospect.
Report Covers:
This report presents an overview of global market for Call Centre market size. Analyses of the global market trends, with historic market revenue data for 2019 - 2023, estimates for 2024, and projections of CAGR through 2030.
This report researches the key producers of Call Centre, also provides the revenue of main regions and countries. Highlights of the upcoming market potential for Call Centre, and key regions/countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.
This report focuses on the Call Centre revenue, market share and industry ranking of main companies, data from 2019 to 2024. Identification of the major stakeholders in the global Call Centre market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.
This report analyzes the segments data by Type and by Application, revenue, and growth rate, from 2019 to 2030. Evaluation and forecast the market size for Call Centre revenue, projected growth trends, production technology, application and end-user industry.
Market Segmentation
By Company
PCCW Limited
China Customer Relations Centers
Honglian Jiuwu
Asiainfo Inc
JIANG SU Yuanyang DATA Processing Co., Ltd.
Concentrix
Teleperformance
VXI Co.,Ltd.
iSoftStone Information Technology(Group)Co.,Ltd.
Transcosmos
QinFinance
Segment by Type
BPO Call Centre
Internal Call Centre
Segment by Application
Finance
Telecom
IT and E-commerce
Logistic
Government and Public
Other
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
China
Asia (excluding China)
Japan
South Korea
China Taiwan
Southeast Asia
India
Latin America, Middle East & Africa
Brazil
Mexico
Turkey
Israel
GCC Countries
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Revenue of Call Centre in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. This section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Call Centre companies鈥� competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: North America (US & Canada) by Type, by Application and by country, revenue for each segment.
Chapter 7: Europe by Type, by Application and by country, revenue for each segment.
Chapter 8: China by Type, and by Application, revenue for each segment.
Chapter 9: Asia (excluding China) by Type, by Application and by region, revenue for each segment.
Chapter 10: Middle East, Africa, and Latin America by Type, by Application and by country, revenue for each segment.
Chapter 11: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Call Centre revenue, gross margin, and recent development, etc.
Chapter 12: Analyst's Viewpoints/Conclusions

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Call Centre Market Size Growth Rate by Type, 2019 VS 2023 VS 2030
1.2.2 BPO Call Centre
1.2.3 Internal Call Centre
1.3 Market by Application
1.3.1 Global Call Centre Market Size Growth Rate by Application, 2019 VS 2023 VS 2030
1.3.2 Finance
1.3.3 Telecom
1.3.4 IT and E-commerce
1.3.5 Logistic
1.3.6 Government and Public
1.3.7 Other
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Call Centre Market Perspective (2019-2030)
2.2 Global Call Centre Growth Trends by Region
2.2.1 Call Centre Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Call Centre Historic Market Size by Region (2019-2024)
2.2.3 Call Centre Forecasted Market Size by Region (2025-2030)
2.3 Call Centre Market Dynamics
2.3.1 Call Centre Industry Trends
2.3.2 Call Centre Market Drivers
2.3.3 Call Centre Market Challenges
2.3.4 Call Centre Market Restraints
3 Competition Landscape by Key Players
3.1 Global Revenue Call Centre by Players
3.1.1 Global Call Centre Revenue by Players (2019-2024)
3.1.2 Global Call Centre Revenue Market Share by Players (2019-2024)
3.2 Global Call Centre Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players of Call Centre, Ranking by Revenue, 2022 VS 2023 VS 2024
3.4 Global Call Centre Market Concentration Ratio
3.4.1 Global Call Centre Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Call Centre Revenue in 2023
3.5 Global Key Players of Call Centre Head office and Area Served
3.6 Global Key Players of Call Centre, Product and Application
3.7 Global Key Players of Call Centre, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Call Centre Breakdown Data by Type
4.1 Global Call Centre Historic Market Size by Type (2019-2024)
4.2 Global Call Centre Forecasted Market Size by Type (2025-2030)
5 Call Centre Breakdown Data by Application
5.1 Global Call Centre Historic Market Size by Application (2019-2024)
5.2 Global Call Centre Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Call Centre Market Size (2019-2030)
6.2 North America Call Centre Market Size by Type
6.2.1 North America Call Centre Market Size by Type (2019-2024)
6.2.2 North America Call Centre Market Size by Type (2025-2030)
6.2.3 North America Call Centre Market Share by Type (2019-2030)
6.3 North America Call Centre Market Size by Application
6.3.1 North America Call Centre Market Size by Application (2019-2024)
6.3.2 North America Call Centre Market Size by Application (2025-2030)
6.3.3 North America Call Centre Market Share by Application (2019-2030)
6.4 North America Call Centre Market Size by Country
6.4.1 North America Call Centre Market Size by Country: 2019 VS 2023 VS 2030
6.4.2 North America Call Centre Market Size by Country (2019-2024)
6.4.3 North America Call Centre Market Size by Country (2025-2030)
6.4.4 United States
6.4.5 Canada
7 Europe
7.1 Europe Call Centre Market Size (2019-2030)
7.2 Europe Call Centre Market Size by Type
7.2.1 Europe Call Centre Market Size by Type (2019-2024)
7.2.2 Europe Call Centre Market Size by Type (2025-2030)
7.2.3 Europe Call Centre Market Share by Type (2019-2030)
7.3 Europe Call Centre Market Size by Application
7.3.1 Europe Call Centre Market Size by Application (2019-2024)
7.3.2 Europe Call Centre Market Size by Application (2025-2030)
7.3.3 Europe Call Centre Market Share by Application (2019-2030)
7.4 Europe Call Centre Market Size by Country
7.4.1 Europe Call Centre Market Size by Country: 2019 VS 2023 VS 2030
7.4.2 Europe Call Centre Market Size by Country (2019-2024)
7.4.3 Europe Call Centre Market Size by Country (2025-2030)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 China
8.1 China Call Centre Market Size (2019-2030)
8.2 China Call Centre Market Size by Type
8.2.1 China Call Centre Market Size by Type (2019-2024)
8.2.2 China Call Centre Market Size by Type (2025-2030)
8.2.3 China Call Centre Market Share by Type (2019-2030)
8.3 China Call Centre Market Size by Application
8.3.1 China Call Centre Market Size by Application (2019-2024)
8.3.2 China Call Centre Market Size by Application (2025-2030)
8.3.3 China Call Centre Market Share by Application (2019-2030)
9 Asia (excluding China)
9.1 Asia Call Centre Market Size (2019-2030)
9.2 Asia Call Centre Market Size by Type
9.2.1 Asia Call Centre Market Size by Type (2019-2024)
9.2.2 Asia Call Centre Market Size by Type (2025-2030)
9.2.3 Asia Call Centre Market Share by Type (2019-2030)
9.3 Asia Call Centre Market Size by Application
9.3.1 Asia Call Centre Market Size by Application (2019-2024)
9.3.2 Asia Call Centre Market Size by Application (2025-2030)
9.3.3 Asia Call Centre Market Share by Application (2019-2030)
9.4 Asia Call Centre Market Size by Region
9.4.1 Asia Call Centre Market Size by Region: 2019 VS 2023 VS 2030
9.4.2 Asia Call Centre Market Size by Region (2019-2024)
9.4.3 Asia Call Centre Market Size by Region (2025-2030)
9.4.4 Japan
9.4.5 South Korea
9.4.6 China Taiwan
9.4.7 Southeast Asia
9.4.8 India
9.4.9 Australia
10 Middle East, Africa, and Latin America
10.1 Middle East, Africa, and Latin America Call Centre Market Size (2019-2030)
10.2 Middle East, Africa, and Latin America Call Centre Market Size by Type
10.2.1 Middle East, Africa, and Latin America Call Centre Market Size by Type (2019-2024)
10.2.2 Middle East, Africa, and Latin America Call Centre Market Size by Type (2025-2030)
10.2.3 Middle East, Africa, and Latin America Call Centre Market Share by Type (2019-2030)
10.3 Middle East, Africa, and Latin America Call Centre Market Size by Application
10.3.1 Middle East, Africa, and Latin America Call Centre Market Size by Application (2019-2024)
10.3.2 Middle East, Africa, and Latin America Call Centre Market Size by Application (2025-2030)
10.3.3 Middle East, Africa, and Latin America Call Centre Market Share by Application (2019-2030)
10.4 Middle East, Africa, and Latin America Call Centre Market Size by Country
10.4.1 Middle East, Africa, and Latin America Call Centre Market Size by Country: 2019 VS 2023 VS 2030
10.4.2 Middle East, Africa, and Latin America Call Centre Market Size by Country (2019-2024)
10.4.3 Middle East, Africa, and Latin America Call Centre Market Size by Country (2025-2030)
10.4.4 Brazil
10.4.5 Mexico
10.4.6 Turkey
10.4.7 Saudi Arabia
10.4.8 Israel
10.4.9 GCC Countries
11 Key Players Profiles
11.1 PCCW Limited
11.1.1 PCCW Limited Company Details
11.1.2 PCCW Limited Business Overview
11.1.3 PCCW Limited Call Centre Introduction
11.1.4 PCCW Limited Revenue in Call Centre Business (2019-2024)
11.1.5 PCCW Limited Recent Developments
11.2 China Customer Relations Centers
11.2.1 China Customer Relations Centers Company Details
11.2.2 China Customer Relations Centers Business Overview
11.2.3 China Customer Relations Centers Call Centre Introduction
11.2.4 China Customer Relations Centers Revenue in Call Centre Business (2019-2024)
11.2.5 China Customer Relations Centers Recent Developments
11.3 Honglian Jiuwu
11.3.1 Honglian Jiuwu Company Details
11.3.2 Honglian Jiuwu Business Overview
11.3.3 Honglian Jiuwu Call Centre Introduction
11.3.4 Honglian Jiuwu Revenue in Call Centre Business (2019-2024)
11.3.5 Honglian Jiuwu Recent Developments
11.4 Asiainfo Inc
11.4.1 Asiainfo Inc Company Details
11.4.2 Asiainfo Inc Business Overview
11.4.3 Asiainfo Inc Call Centre Introduction
11.4.4 Asiainfo Inc Revenue in Call Centre Business (2019-2024)
11.4.5 Asiainfo Inc Recent Developments
11.5 JIANG SU Yuanyang DATA Processing Co., Ltd.
11.5.1 JIANG SU Yuanyang DATA Processing Co., Ltd. Company Details
11.5.2 JIANG SU Yuanyang DATA Processing Co., Ltd. Business Overview
11.5.3 JIANG SU Yuanyang DATA Processing Co., Ltd. Call Centre Introduction
11.5.4 JIANG SU Yuanyang DATA Processing Co., Ltd. Revenue in Call Centre Business (2019-2024)
11.5.5 JIANG SU Yuanyang DATA Processing Co., Ltd. Recent Developments
11.6 Concentrix
11.6.1 Concentrix Company Details
11.6.2 Concentrix Business Overview
11.6.3 Concentrix Call Centre Introduction
11.6.4 Concentrix Revenue in Call Centre Business (2019-2024)
11.6.5 Concentrix Recent Developments
11.7 Teleperformance
11.7.1 Teleperformance Company Details
11.7.2 Teleperformance Business Overview
11.7.3 Teleperformance Call Centre Introduction
11.7.4 Teleperformance Revenue in Call Centre Business (2019-2024)
11.7.5 Teleperformance Recent Developments
11.8 VXI Co.,Ltd.
11.8.1 VXI Co.,Ltd. Company Details
11.8.2 VXI Co.,Ltd. Business Overview
11.8.3 VXI Co.,Ltd. Call Centre Introduction
11.8.4 VXI Co.,Ltd. Revenue in Call Centre Business (2019-2024)
11.8.5 VXI Co.,Ltd. Recent Developments
11.9 iSoftStone Information Technology(Group)Co.,Ltd.
11.9.1 iSoftStone Information Technology(Group)Co.,Ltd. Company Details
11.9.2 iSoftStone Information Technology(Group)Co.,Ltd. Business Overview
11.9.3 iSoftStone Information Technology(Group)Co.,Ltd. Call Centre Introduction
11.9.4 iSoftStone Information Technology(Group)Co.,Ltd. Revenue in Call Centre Business (2019-2024)
11.9.5 iSoftStone Information Technology(Group)Co.,Ltd. Recent Developments
11.10 Transcosmos
11.10.1 Transcosmos Company Details
11.10.2 Transcosmos Business Overview
11.10.3 Transcosmos Call Centre Introduction
11.10.4 Transcosmos Revenue in Call Centre Business (2019-2024)
11.10.5 Transcosmos Recent Developments
11.11 QinFinance
11.11.1 QinFinance Company Details
11.11.2 QinFinance Business Overview
11.11.3 QinFinance Call Centre Introduction
11.11.4 QinFinance Revenue in Call Centre Business (2019-2024)
11.11.5 QinFinance Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Companies Mentioned:

PCCW Limited
China Customer Relations Centers
Honglian Jiuwu
Asiainfo Inc
JIANG SU Yuanyang DATA Processing Co., Ltd.
Concentrix
Teleperformance
VXI Co.,Ltd.
iSoftStone Information Technology(Group)Co.,Ltd.
Transcosmos
QinFinance

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