The global market for Chatbot was valued at US$ 3451 million in the year 2024 and is projected to reach a revised size of US$ 12780 million by 2031, growing at a CAGR of 20.6% during the forecast period.
A chatbot is a software application designed to simulate human conversation using text, voice, or both. Chatbots use artificial intelligence (AI) and natural language processing (NLP) to understand user queries and provide relevant responses.
Artificial Intelligence (AI) and Machine Learning (ML) are enhancing chatbot capabilities, enabling more natural and context-aware interactions. ​
The incorporation of Natural Language Processing (NLP) allows chatbots to better understand and process human language, improving user experience.​
Chatbots are being widely adopted in sectors such as e-commerce, banking, healthcare, and customer service to automate interactions and improve efficiency. ​
In healthcare, for instance, chatbots are integrated with electronic health records to facilitate informed decision-making. ​
There is a growing trend towards voice-based chatbots and conversational interfaces, providing users with more interactive and accessible experiences. ​
Enhanced personalization and awareness of user context are becoming critical, with chatbots leveraging data to deliver tailored responses and recommendations. ​
This report aims to provide a comprehensive presentation of the global market for Chatbot, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Chatbot.
The Chatbot market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Chatbot market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Chatbot companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
IBM
Google
Nuance Communications
AWS
LogMeIn
Inbenta
Kore.ai
Gupshup
AIVO
Yellow Messenger
CogniCor Technologies
Passage AI
Chatfuel
SmartBots.ai
Segment by Type
Standalone
Web-based
Messenger-based
Segment by Application
Healthcare
Retail
Banking, Financial Services, and Insurance (BFSI)
Media and Entertainment
Travel & Tourism
E-commerce
Others
By Region
North America
United States
Canada
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Rest of Europe
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Chatbot company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Chatbot Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Standalone
1.2.3 Web-based
1.2.4 Messenger-based
1.3 Market by Application
1.3.1 Global Chatbot Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 Healthcare
1.3.3 Retail
1.3.4 Banking, Financial Services, and Insurance (BFSI)
1.3.5 Media and Entertainment
1.3.6 Travel & Tourism
1.3.7 E-commerce
1.3.8 Others
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Chatbot Market Perspective (2020-2031)
2.2 Global Chatbot Growth Trends by Region
2.2.1 Global Chatbot Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 Chatbot Historic Market Size by Region (2020-2025)
2.2.3 Chatbot Forecasted Market Size by Region (2026-2031)
2.3 Chatbot Market Dynamics
2.3.1 Chatbot Industry Trends
2.3.2 Chatbot Market Drivers
2.3.3 Chatbot Market Challenges
2.3.4 Chatbot Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Chatbot Players by Revenue
3.1.1 Global Top Chatbot Players by Revenue (2020-2025)
3.1.2 Global Chatbot Revenue Market Share by Players (2020-2025)
3.2 Global Top Chatbot Players by Company Type and Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Chatbot Revenue
3.4 Global Chatbot Market Concentration Ratio
3.4.1 Global Chatbot Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Chatbot Revenue in 2024
3.5 Global Key Players of Chatbot Head office and Area Served
3.6 Global Key Players of Chatbot, Product and Application
3.7 Global Key Players of Chatbot, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Chatbot Breakdown Data by Type
4.1 Global Chatbot Historic Market Size by Type (2020-2025)
4.2 Global Chatbot Forecasted Market Size by Type (2026-2031)
5 Chatbot Breakdown Data by Application
5.1 Global Chatbot Historic Market Size by Application (2020-2025)
5.2 Global Chatbot Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America Chatbot Market Size (2020-2031)
6.2 North America Chatbot Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America Chatbot Market Size by Country (2020-2025)
6.4 North America Chatbot Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Chatbot Market Size (2020-2031)
7.2 Europe Chatbot Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe Chatbot Market Size by Country (2020-2025)
7.4 Europe Chatbot Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Chatbot Market Size (2020-2031)
8.2 Asia-Pacific Chatbot Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific Chatbot Market Size by Region (2020-2025)
8.4 Asia-Pacific Chatbot Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Chatbot Market Size (2020-2031)
9.2 Latin America Chatbot Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America Chatbot Market Size by Country (2020-2025)
9.4 Latin America Chatbot Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Chatbot Market Size (2020-2031)
10.2 Middle East & Africa Chatbot Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa Chatbot Market Size by Country (2020-2025)
10.4 Middle East & Africa Chatbot Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 IBM
11.1.1 IBM Company Details
11.1.2 IBM Business Overview
11.1.3 IBM Chatbot Introduction
11.1.4 IBM Revenue in Chatbot Business (2020-2025)
11.1.5 IBM Recent Development
11.2 Google
11.2.1 Google Company Details
11.2.2 Google Business Overview
11.2.3 Google Chatbot Introduction
11.2.4 Google Revenue in Chatbot Business (2020-2025)
11.2.5 Google Recent Development
11.3 Nuance Communications
11.3.1 Nuance Communications Company Details
11.3.2 Nuance Communications Business Overview
11.3.3 Nuance Communications Chatbot Introduction
11.3.4 Nuance Communications Revenue in Chatbot Business (2020-2025)
11.3.5 Nuance Communications Recent Development
11.4 AWS
11.4.1 AWS Company Details
11.4.2 AWS Business Overview
11.4.3 AWS Chatbot Introduction
11.4.4 AWS Revenue in Chatbot Business (2020-2025)
11.4.5 AWS Recent Development
11.5 LogMeIn
11.5.1 LogMeIn Company Details
11.5.2 LogMeIn Business Overview
11.5.3 LogMeIn Chatbot Introduction
11.5.4 LogMeIn Revenue in Chatbot Business (2020-2025)
11.5.5 LogMeIn Recent Development
11.6 Inbenta
11.6.1 Inbenta Company Details
11.6.2 Inbenta Business Overview
11.6.3 Inbenta Chatbot Introduction
11.6.4 Inbenta Revenue in Chatbot Business (2020-2025)
11.6.5 Inbenta Recent Development
11.7 Kore.ai
11.7.1 Kore.ai Company Details
11.7.2 Kore.ai Business Overview
11.7.3 Kore.ai Chatbot Introduction
11.7.4 Kore.ai Revenue in Chatbot Business (2020-2025)
11.7.5 Kore.ai Recent Development
11.8 Gupshup
11.8.1 Gupshup Company Details
11.8.2 Gupshup Business Overview
11.8.3 Gupshup Chatbot Introduction
11.8.4 Gupshup Revenue in Chatbot Business (2020-2025)
11.8.5 Gupshup Recent Development
11.9 AIVO
11.9.1 AIVO Company Details
11.9.2 AIVO Business Overview
11.9.3 AIVO Chatbot Introduction
11.9.4 AIVO Revenue in Chatbot Business (2020-2025)
11.9.5 AIVO Recent Development
11.10 Yellow Messenger
11.10.1 Yellow Messenger Company Details
11.10.2 Yellow Messenger Business Overview
11.10.3 Yellow Messenger Chatbot Introduction
11.10.4 Yellow Messenger Revenue in Chatbot Business (2020-2025)
11.10.5 Yellow Messenger Recent Development
11.11 CogniCor Technologies
11.11.1 CogniCor Technologies Company Details
11.11.2 CogniCor Technologies Business Overview
11.11.3 CogniCor Technologies Chatbot Introduction
11.11.4 CogniCor Technologies Revenue in Chatbot Business (2020-2025)
11.11.5 CogniCor Technologies Recent Development
11.12 Passage AI
11.12.1 Passage AI Company Details
11.12.2 Passage AI Business Overview
11.12.3 Passage AI Chatbot Introduction
11.12.4 Passage AI Revenue in Chatbot Business (2020-2025)
11.12.5 Passage AI Recent Development
11.13 Chatfuel
11.13.1 Chatfuel Company Details
11.13.2 Chatfuel Business Overview
11.13.3 Chatfuel Chatbot Introduction
11.13.4 Chatfuel Revenue in Chatbot Business (2020-2025)
11.13.5 Chatfuel Recent Development
11.14 SmartBots.ai
11.14.1 SmartBots.ai Company Details
11.14.2 SmartBots.ai Business Overview
11.14.3 SmartBots.ai Chatbot Introduction
11.14.4 SmartBots.ai Revenue in Chatbot Business (2020-2025)
11.14.5 SmartBots.ai Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
IBM
Google
Nuance Communications
AWS
LogMeIn
Inbenta
Kore.ai
Gupshup
AIVO
Yellow Messenger
CogniCor Technologies
Passage AI
Chatfuel
SmartBots.ai
Ìý
Ìý
*If Applicable.
