Chatbots software is a type of software that enables customer engagement via messaging, text, or speech. Chatbots use artificial intelligence (AI) and natural language processing (NLP) to understand customer questions and automate responses to them, simulating human conversation. Chatbots can be used for various purposes, such as customer support, marketing, sales, and personal assistance. There are two main types of chatbots: task-oriented chatbots and data-driven chatbots. Task-oriented chatbots are single-purpose programs that focus on performing one function, such as booking a flight or ordering a pizza. Data-driven chatbots are often referred to as virtual assistants or digital assistants, and they are more sophisticated, interactive, and personalized than task-oriented chatbots. Data-driven chatbots can learn from user interactions, provide recommendations, and anticipate needs.
Market Analysis and Insights: Global Chatbots Software Market
The global Chatbots Software market is projected to grow from US$ 621 million in 2024 to US$ 1369.5 million by 2030, at a Compound Annual Growth Rate (CAGR) of 14.1% during the forecast period.
The chatbot market is expected to grow significantly in the coming years due to the increasing demand for messenger applications, customer analytics, and automation of tasks. Some of the key trends that will shape the future of the chatbot industry are:
Conversational chatbot copy: Chatbots will need to use more natural and engaging language to communicate with users and build trust and rapport. Chatbots will also need to adapt their tone and style based on the context and user preferences.
Rich media chatbots: Chatbots will be able to incorporate more multimedia elements into their conversations, such as images, videos, gifs, emojis, stickers, and audio clips. This will enhance the user experience and make the interactions more fun and interactive.
Payment-enabled chatbots: Chatbots will be able to facilitate transactions within the conversation without redirecting users to other platforms or websites. This will reduce friction and increase conversions for businesses that sell products or services through chatbots.
Post-purchase experiences: Chatbots will be able to provide more value to customers after they make a purchase, such as sending order confirmations, tracking information, delivery notifications, feedback requests, and loyalty rewards. This will improve customer satisfaction and retention.
Click-to-Messenger chatbot ads: Chatbots will be able to leverage social media platforms, such as Facebook and Instagram, to reach potential customers through ads that direct them to a chatbot conversation. This will enable businesses to generate more leads, qualify them, and nurture them through the sales funnel.
Omnichannel chatbot support: Chatbots will be able to provide consistent and seamless service across multiple channels, such as websites, apps, SMS, email, social media, and voice assistants. This will enable businesses to meet customers where they are and provide them with a unified and personalized experience.
Natural language processing: Chatbots will be able to use more advanced NLP and NLU techniques to understand user intents and entities, handle complex dialogs, manage context and ambiguity, and generate natural and relevant responses. This will enhance the chatbot鈥檚 intelligence and performance.
Report Covers:
This report presents an overview of global market for Chatbots Software market size. Analyses of the global market trends, with historic market revenue data for 2019 - 2023, estimates for 2024, and projections of CAGR through 2030.
This report researches the key producers of Chatbots Software, also provides the revenue of main regions and countries. Highlights of the upcoming market potential for Chatbots Software, and key regions/countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.
This report focuses on the Chatbots Software revenue, market share and industry ranking of main companies, data from 2019 to 2024. Identification of the major stakeholders in the global Chatbots Software market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.
This report analyzes the segments data by Type and by Application, revenue, and growth rate, from 2019 to 2030. Evaluation and forecast the market size for Chatbots Software revenue, projected growth trends, production technology, application and end-user industry.
Market Segmentation
By Company
Intercom
Drift
Zendesk
IBM
ManyChat
Aivo
Activechat.ai
Alfred AI
BOTNATION AI
ChipBot
Cisco
Nina
Quriobot
Whisbi
Segment by Type
Cloud Based
Web Based
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
China
Asia (excluding China)
Japan
South Korea
China Taiwan
Southeast Asia
India
Latin America, Middle East & Africa
Brazil
Mexico
Turkey
Israel
GCC Countries
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Revenue of Chatbots Software in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. This section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Chatbots Software companies鈥� competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: North America (US & Canada) by Type, by Application and by country, revenue for each segment.
Chapter 7: Europe by Type, by Application and by country, revenue for each segment.
Chapter 8: China by Type, and by Application, revenue for each segment.
Chapter 9: Asia (excluding China) by Type, by Application and by region, revenue for each segment.
Chapter 10: Middle East, Africa, and Latin America by Type, by Application and by country, revenue for each segment.
Chapter 11: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Chatbots Software revenue, gross margin, and recent development, etc.
Chapter 12: Analyst's Viewpoints/Conclusions
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1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Chatbots Software Market Size Growth Rate by Type, 2019 VS 2023 VS 2030
1.2.2 Cloud Based
1.2.3 Web Based
1.3 Market by Application
1.3.1 Global Chatbots Software Market Size Growth Rate by Application, 2019 VS 2023 VS 2030
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Chatbots Software Market Perspective (2019-2030)
2.2 Global Chatbots Software Growth Trends by Region
2.2.1 Chatbots Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Chatbots Software Historic Market Size by Region (2019-2024)
2.2.3 Chatbots Software Forecasted Market Size by Region (2025-2030)
2.3 Chatbots Software Market Dynamics
2.3.1 Chatbots Software Industry Trends
2.3.2 Chatbots Software Market Drivers
2.3.3 Chatbots Software Market Challenges
2.3.4 Chatbots Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Revenue Chatbots Software by Players
3.1.1 Global Chatbots Software Revenue by Players (2019-2024)
3.1.2 Global Chatbots Software Revenue Market Share by Players (2019-2024)
3.2 Global Chatbots Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players of Chatbots Software, Ranking by Revenue, 2022 VS 2023 VS 2024
3.4 Global Chatbots Software Market Concentration Ratio
3.4.1 Global Chatbots Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Chatbots Software Revenue in 2023
3.5 Global Key Players of Chatbots Software Head office and Area Served
3.6 Global Key Players of Chatbots Software, Product and Application
3.7 Global Key Players of Chatbots Software, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Chatbots Software Breakdown Data by Type
4.1 Global Chatbots Software Historic Market Size by Type (2019-2024)
4.2 Global Chatbots Software Forecasted Market Size by Type (2025-2030)
5 Chatbots Software Breakdown Data by Application
5.1 Global Chatbots Software Historic Market Size by Application (2019-2024)
5.2 Global Chatbots Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Chatbots Software Market Size (2019-2030)
6.2 North America Chatbots Software Market Size by Type
6.2.1 North America Chatbots Software Market Size by Type (2019-2024)
6.2.2 North America Chatbots Software Market Size by Type (2025-2030)
6.2.3 North America Chatbots Software Market Share by Type (2019-2030)
6.3 North America Chatbots Software Market Size by Application
6.3.1 North America Chatbots Software Market Size by Application (2019-2024)
6.3.2 North America Chatbots Software Market Size by Application (2025-2030)
6.3.3 North America Chatbots Software Market Share by Application (2019-2030)
6.4 North America Chatbots Software Market Size by Country
6.4.1 North America Chatbots Software Market Size by Country: 2019 VS 2023 VS 2030
6.4.2 North America Chatbots Software Market Size by Country (2019-2024)
6.4.3 North America Chatbots Software Market Size by Country (2025-2030)
6.4.4 U.S.
6.4.5 Canada
7 Europe
7.1 Europe Chatbots Software Market Size (2019-2030)
7.2 Europe Chatbots Software Market Size by Type
7.2.1 Europe Chatbots Software Market Size by Type (2019-2024)
7.2.2 Europe Chatbots Software Market Size by Type (2025-2030)
7.2.3 Europe Chatbots Software Market Share by Type (2019-2030)
7.3 Europe Chatbots Software Market Size by Application
7.3.1 Europe Chatbots Software Market Size by Application (2019-2024)
7.3.2 Europe Chatbots Software Market Size by Application (2025-2030)
7.3.3 Europe Chatbots Software Market Share by Application (2019-2030)
7.4 Europe Chatbots Software Market Size by Country
7.4.1 Europe Chatbots Software Market Size by Country: 2019 VS 2023 VS 2030
7.4.2 Europe Chatbots Software Market Size by Country (2019-2024)
7.4.3 Europe Chatbots Software Market Size by Country (2025-2030)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 China
8.1 China Chatbots Software Market Size (2019-2030)
8.2 China Chatbots Software Market Size by Type
8.2.1 China Chatbots Software Market Size by Type (2019-2024)
8.2.2 China Chatbots Software Market Size by Type (2025-2030)
8.2.3 China Chatbots Software Market Share by Type (2019-2030)
8.3 China Chatbots Software Market Size by Application
8.3.1 China Chatbots Software Market Size by Application (2019-2024)
8.3.2 China Chatbots Software Market Size by Application (2025-2030)
8.3.3 China Chatbots Software Market Share by Application (2019-2030)
9 Asia (excluding China)
9.1 Asia Chatbots Software Market Size (2019-2030)
9.2 Asia Chatbots Software Market Size by Type
9.2.1 Asia Chatbots Software Market Size by Type (2019-2024)
9.2.2 Asia Chatbots Software Market Size by Type (2025-2030)
9.2.3 Asia Chatbots Software Market Share by Type (2019-2030)
9.3 Asia Chatbots Software Market Size by Application
9.3.1 Asia Chatbots Software Market Size by Application (2019-2024)
9.3.2 Asia Chatbots Software Market Size by Application (2025-2030)
9.3.3 Asia Chatbots Software Market Share by Application (2019-2030)
9.4 Asia Chatbots Software Market Size by Region
9.4.1 Asia Chatbots Software Market Size by Region: 2019 VS 2023 VS 2030
9.4.2 Asia Chatbots Software Market Size by Region (2019-2024)
9.4.3 Asia Chatbots Software Market Size by Region (2025-2030)
9.4.4 Japan
9.4.5 South Korea
9.4.6 China Taiwan
9.4.7 Southeast Asia
9.4.8 India
9.4.9 Australia
10 Middle East, Africa, and Latin America
10.1 Middle East, Africa, and Latin America Chatbots Software Market Size (2019-2030)
10.2 Middle East, Africa, and Latin America Chatbots Software Market Size by Type
10.2.1 Middle East, Africa, and Latin America Chatbots Software Market Size by Type (2019-2024)
10.2.2 Middle East, Africa, and Latin America Chatbots Software Market Size by Type (2025-2030)
10.2.3 Middle East, Africa, and Latin America Chatbots Software Market Share by Type (2019-2030)
10.3 Middle East, Africa, and Latin America Chatbots Software Market Size by Application
10.3.1 Middle East, Africa, and Latin America Chatbots Software Market Size by Application (2019-2024)
10.3.2 Middle East, Africa, and Latin America Chatbots Software Market Size by Application (2025-2030)
10.3.3 Middle East, Africa, and Latin America Chatbots Software Market Share by Application (2019-2030)
10.4 Middle East, Africa, and Latin America Chatbots Software Market Size by Country
10.4.1 Middle East, Africa, and Latin America Chatbots Software Market Size by Country: 2019 VS 2023 VS 2030
10.4.2 Middle East, Africa, and Latin America Chatbots Software Market Size by Country (2019-2024)
10.4.3 Middle East, Africa, and Latin America Chatbots Software Market Size by Country (2025-2030)
10.4.4 Brazil
10.4.5 Mexico
10.4.6 Turkey
10.4.7 Saudi Arabia
10.4.8 Israel
10.4.9 GCC Countries
11 Key Players Profiles
11.1 Intercom
11.1.1 Intercom Company Details
11.1.2 Intercom Business Overview
11.1.3 Intercom Chatbots Software Introduction
11.1.4 Intercom Revenue in Chatbots Software Business (2019-2024)
11.1.5 Intercom Recent Developments
11.2 Drift
11.2.1 Drift Company Details
11.2.2 Drift Business Overview
11.2.3 Drift Chatbots Software Introduction
11.2.4 Drift Revenue in Chatbots Software Business (2019-2024)
11.2.5 Drift Recent Developments
11.3 Zendesk
11.3.1 Zendesk Company Details
11.3.2 Zendesk Business Overview
11.3.3 Zendesk Chatbots Software Introduction
11.3.4 Zendesk Revenue in Chatbots Software Business (2019-2024)
11.3.5 Zendesk Recent Developments
11.4 IBM
11.4.1 IBM Company Details
11.4.2 IBM Business Overview
11.4.3 IBM Chatbots Software Introduction
11.4.4 IBM Revenue in Chatbots Software Business (2019-2024)
11.4.5 IBM Recent Developments
11.5 ManyChat
11.5.1 ManyChat Company Details
11.5.2 ManyChat Business Overview
11.5.3 ManyChat Chatbots Software Introduction
11.5.4 ManyChat Revenue in Chatbots Software Business (2019-2024)
11.5.5 ManyChat Recent Developments
11.6 Aivo
11.6.1 Aivo Company Details
11.6.2 Aivo Business Overview
11.6.3 Aivo Chatbots Software Introduction
11.6.4 Aivo Revenue in Chatbots Software Business (2019-2024)
11.6.5 Aivo Recent Developments
11.7 Activechat.ai
11.7.1 Activechat.ai Company Details
11.7.2 Activechat.ai Business Overview
11.7.3 Activechat.ai Chatbots Software Introduction
11.7.4 Activechat.ai Revenue in Chatbots Software Business (2019-2024)
11.7.5 Activechat.ai Recent Developments
11.8 Alfred AI
11.8.1 Alfred AI Company Details
11.8.2 Alfred AI Business Overview
11.8.3 Alfred AI Chatbots Software Introduction
11.8.4 Alfred AI Revenue in Chatbots Software Business (2019-2024)
11.8.5 Alfred AI Recent Developments
11.9 BOTNATION AI
11.9.1 BOTNATION AI Company Details
11.9.2 BOTNATION AI Business Overview
11.9.3 BOTNATION AI Chatbots Software Introduction
11.9.4 BOTNATION AI Revenue in Chatbots Software Business (2019-2024)
11.9.5 BOTNATION AI Recent Developments
11.10 ChipBot
11.10.1 ChipBot Company Details
11.10.2 ChipBot Business Overview
11.10.3 ChipBot Chatbots Software Introduction
11.10.4 ChipBot Revenue in Chatbots Software Business (2019-2024)
11.10.5 ChipBot Recent Developments
11.11 Cisco
11.11.1 Cisco Company Details
11.11.2 Cisco Business Overview
11.11.3 Cisco Chatbots Software Introduction
11.11.4 Cisco Revenue in Chatbots Software Business (2019-2024)
11.11.5 Cisco Recent Developments
11.12 Nina
11.12.1 Nina Company Details
11.12.2 Nina Business Overview
11.12.3 Nina Chatbots Software Introduction
11.12.4 Nina Revenue in Chatbots Software Business (2019-2024)
11.12.5 Nina Recent Developments
11.13 Quriobot
11.13.1 Quriobot Company Details
11.13.2 Quriobot Business Overview
11.13.3 Quriobot Chatbots Software Introduction
11.13.4 Quriobot Revenue in Chatbots Software Business (2019-2024)
11.13.5 Quriobot Recent Developments
11.14 Whisbi
11.14.1 Whisbi Company Details
11.14.2 Whisbi Business Overview
11.14.3 Whisbi Chatbots Software Introduction
11.14.4 Whisbi Revenue in Chatbots Software Business (2019-2024)
11.14.5 Whisbi Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Intercom
Drift
Zendesk
IBM
ManyChat
Aivo
Activechat.ai
Alfred AI
BOTNATION AI
ChipBot
Cisco
Nina
Quriobot
Whisbi
听
听
*If Applicable.
