Global Cloud-Based Call Center Software Market Research Report 2024

Publication ID:

PB503250236

Publication Date:

March 27, 2024

Pages:

Publisher:

MRRPB5

Countries:

Global [1]

USD 2,900.00

IT Services [2]

Computing & Electronics [3]

Description:

A cloud based call center software (also commonly known as a hosted contact center) is a customer service operation with all the basic elements of a contact center solution provided as a network service, without the need of on-premise hardware. This includes Automatic Call Distributor (ACD), Computer Telephony Integration [CTI], Interactive Voice Response [IVR], Dialers, and CRM Integrations.
The global Cloud-Based Call Center Software market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Cloud-Based Call Center Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Cloud-Based Call Center Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Cloud-Based Call Center Software in Large Enterprises is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Cloud-Based Call Center Software include Genesys, Zendesk, Five9, Aircal, Ameyo, 8x8, Freshcaller, CrazyCall and VICIdial, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Cloud-Based Call Center Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Cloud-Based Call Center Software.
Report Scope
The Cloud-Based Call Center Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Cloud-Based Call Center Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Cloud-Based Call Center Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Genesys
Zendesk
Five9
Aircal
Ameyo
8x8
Freshcaller
CrazyCall
VICIdial
Avaya
Coztel
Bright Pattern
TCN
CloudTalk
Segment by Type
Public Cloud
Private Cloud
Hybrid Cloud
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Cloud-Based Call Center Software companies鈥� competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Cloud-Based Call Center Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Public Cloud
1.2.3 Private Cloud
1.2.4 Hybrid Cloud
1.3 Market by Application
1.3.1 Global Cloud-Based Call Center Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Cloud-Based Call Center Software Market Perspective (2019-2030)
2.2 Cloud-Based Call Center Software Growth Trends by Region
2.2.1 Global Cloud-Based Call Center Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Cloud-Based Call Center Software Historic Market Size by Region (2019-2024)
2.2.3 Cloud-Based Call Center Software Forecasted Market Size by Region (2025-2030)
2.3 Cloud-Based Call Center Software Market Dynamics
2.3.1 Cloud-Based Call Center Software Industry Trends
2.3.2 Cloud-Based Call Center Software Market Drivers
2.3.3 Cloud-Based Call Center Software Market Challenges
2.3.4 Cloud-Based Call Center Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Cloud-Based Call Center Software Players by Revenue
3.1.1 Global Top Cloud-Based Call Center Software Players by Revenue (2019-2024)
3.1.2 Global Cloud-Based Call Center Software Revenue Market Share by Players (2019-2024)
3.2 Global Cloud-Based Call Center Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Cloud-Based Call Center Software Revenue
3.4 Global Cloud-Based Call Center Software Market Concentration Ratio
3.4.1 Global Cloud-Based Call Center Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Cloud-Based Call Center Software Revenue in 2023
3.5 Cloud-Based Call Center Software Key Players Head office and Area Served
3.6 Key Players Cloud-Based Call Center Software Product Solution and Service
3.7 Date of Enter into Cloud-Based Call Center Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Cloud-Based Call Center Software Breakdown Data by Type
4.1 Global Cloud-Based Call Center Software Historic Market Size by Type (2019-2024)
4.2 Global Cloud-Based Call Center Software Forecasted Market Size by Type (2025-2030)
5 Cloud-Based Call Center Software Breakdown Data by Application
5.1 Global Cloud-Based Call Center Software Historic Market Size by Application (2019-2024)
5.2 Global Cloud-Based Call Center Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Cloud-Based Call Center Software Market Size (2019-2030)
6.2 North America Cloud-Based Call Center Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Cloud-Based Call Center Software Market Size by Country (2019-2024)
6.4 North America Cloud-Based Call Center Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Cloud-Based Call Center Software Market Size (2019-2030)
7.2 Europe Cloud-Based Call Center Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Cloud-Based Call Center Software Market Size by Country (2019-2024)
7.4 Europe Cloud-Based Call Center Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Cloud-Based Call Center Software Market Size (2019-2030)
8.2 Asia-Pacific Cloud-Based Call Center Software Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Cloud-Based Call Center Software Market Size by Region (2019-2024)
8.4 Asia-Pacific Cloud-Based Call Center Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Cloud-Based Call Center Software Market Size (2019-2030)
9.2 Latin America Cloud-Based Call Center Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Cloud-Based Call Center Software Market Size by Country (2019-2024)
9.4 Latin America Cloud-Based Call Center Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Cloud-Based Call Center Software Market Size (2019-2030)
10.2 Middle East & Africa Cloud-Based Call Center Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Cloud-Based Call Center Software Market Size by Country (2019-2024)
10.4 Middle East & Africa Cloud-Based Call Center Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Genesys
11.1.1 Genesys Company Detail
11.1.2 Genesys Business Overview
11.1.3 Genesys Cloud-Based Call Center Software Introduction
11.1.4 Genesys Revenue in Cloud-Based Call Center Software Business (2019-2024)
11.1.5 Genesys Recent Development
11.2 Zendesk
11.2.1 Zendesk Company Detail
11.2.2 Zendesk Business Overview
11.2.3 Zendesk Cloud-Based Call Center Software Introduction
11.2.4 Zendesk Revenue in Cloud-Based Call Center Software Business (2019-2024)
11.2.5 Zendesk Recent Development
11.3 Five9
11.3.1 Five9 Company Detail
11.3.2 Five9 Business Overview
11.3.3 Five9 Cloud-Based Call Center Software Introduction
11.3.4 Five9 Revenue in Cloud-Based Call Center Software Business (2019-2024)
11.3.5 Five9 Recent Development
11.4 Aircal
11.4.1 Aircal Company Detail
11.4.2 Aircal Business Overview
11.4.3 Aircal Cloud-Based Call Center Software Introduction
11.4.4 Aircal Revenue in Cloud-Based Call Center Software Business (2019-2024)
11.4.5 Aircal Recent Development
11.5 Ameyo
11.5.1 Ameyo Company Detail
11.5.2 Ameyo Business Overview
11.5.3 Ameyo Cloud-Based Call Center Software Introduction
11.5.4 Ameyo Revenue in Cloud-Based Call Center Software Business (2019-2024)
11.5.5 Ameyo Recent Development
11.6 8x8
11.6.1 8x8 Company Detail
11.6.2 8x8 Business Overview
11.6.3 8x8 Cloud-Based Call Center Software Introduction
11.6.4 8x8 Revenue in Cloud-Based Call Center Software Business (2019-2024)
11.6.5 8x8 Recent Development
11.7 Freshcaller
11.7.1 Freshcaller Company Detail
11.7.2 Freshcaller Business Overview
11.7.3 Freshcaller Cloud-Based Call Center Software Introduction
11.7.4 Freshcaller Revenue in Cloud-Based Call Center Software Business (2019-2024)
11.7.5 Freshcaller Recent Development
11.8 CrazyCall
11.8.1 CrazyCall Company Detail
11.8.2 CrazyCall Business Overview
11.8.3 CrazyCall Cloud-Based Call Center Software Introduction
11.8.4 CrazyCall Revenue in Cloud-Based Call Center Software Business (2019-2024)
11.8.5 CrazyCall Recent Development
11.9 VICIdial
11.9.1 VICIdial Company Detail
11.9.2 VICIdial Business Overview
11.9.3 VICIdial Cloud-Based Call Center Software Introduction
11.9.4 VICIdial Revenue in Cloud-Based Call Center Software Business (2019-2024)
11.9.5 VICIdial Recent Development
11.10 Avaya
11.10.1 Avaya Company Detail
11.10.2 Avaya Business Overview
11.10.3 Avaya Cloud-Based Call Center Software Introduction
11.10.4 Avaya Revenue in Cloud-Based Call Center Software Business (2019-2024)
11.10.5 Avaya Recent Development
11.11 Coztel
11.11.1 Coztel Company Detail
11.11.2 Coztel Business Overview
11.11.3 Coztel Cloud-Based Call Center Software Introduction
11.11.4 Coztel Revenue in Cloud-Based Call Center Software Business (2019-2024)
11.11.5 Coztel Recent Development
11.12 Bright Pattern
11.12.1 Bright Pattern Company Detail
11.12.2 Bright Pattern Business Overview
11.12.3 Bright Pattern Cloud-Based Call Center Software Introduction
11.12.4 Bright Pattern Revenue in Cloud-Based Call Center Software Business (2019-2024)
11.12.5 Bright Pattern Recent Development
11.13 TCN
11.13.1 TCN Company Detail
11.13.2 TCN Business Overview
11.13.3 TCN Cloud-Based Call Center Software Introduction
11.13.4 TCN Revenue in Cloud-Based Call Center Software Business (2019-2024)
11.13.5 TCN Recent Development
11.14 CloudTalk
11.14.1 CloudTalk Company Detail
11.14.2 CloudTalk Business Overview
11.14.3 CloudTalk Cloud-Based Call Center Software Introduction
11.14.4 CloudTalk Revenue in Cloud-Based Call Center Software Business (2019-2024)
11.14.5 CloudTalk Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Companies Mentioned:

Genesys
Zendesk
Five9
Aircal
Ameyo
8x8
Freshcaller
CrazyCall
VICIdial
Avaya
Coztel
Bright Pattern
TCN
CloudTalk

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