Market Analysis and Insights: Global Cloud-Based Contact Centers Market
The global Cloud-Based Contact Centers market is projected to grow from US$ 15610 million in 2023 to US$ 44890 million by 2029, at a Compound Annual Growth Rate (CAGR) of 19.3% during the forecast period.
The US & Canada market for Cloud-Based Contact Centers is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.
The China market for Cloud-Based Contact Centers is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.
The Europe market for Cloud-Based Contact Centers is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.
The global key companies of Cloud-Based Contact Centers include 8x8, Inc, Five9, Inc, Cisco Systems, Genesys Telecommunications Laboratories, Oracle, Nice-Systems, Newvoicemedia, 3clogic and Connect First, etc. in 2022, the global top five players had a share approximately % in terms of revenue.
Report Includes
This report presents an overview of global market for Cloud-Based Contact Centers market size. Analyses of the global market trends, with historic market revenue data for 2018 - 2022, estimates for 2023, and projections of CAGR through 2029.
This report researches the key producers of Cloud-Based Contact Centers, also provides the revenue of main regions and countries. Highlights of the upcoming market potential for Cloud-Based Contact Centers, and key regions/countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.
This report focuses on the Cloud-Based Contact Centers revenue, market share and industry ranking of main companies, data from 2018 to 2023. Identification of the major stakeholders in the global Cloud-Based Contact Centers market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.
This report analyzes the segments data by type and by application, revenue, and growth rate, from 2018 to 2029. Evaluation and forecast the market size for Cloud-Based Contact Centers revenue, projected growth trends, production technology, application and end-user industry.
Descriptive company profiles of the major global players, including 8x8, Inc, Five9, Inc, Cisco Systems, Genesys Telecommunications Laboratories, Oracle, Nice-Systems, Newvoicemedia, 3clogic and Connect First, etc.
By Company
8x8, Inc
Five9, Inc
Cisco Systems
Genesys Telecommunications Laboratories
Oracle
Nice-Systems
Newvoicemedia
3clogic
Connect First
Aspect Software
Incontact
Interactive Intelligence Group
Broadsoft
West Corporation
Liveops Cloud
Evolve IP
Mitel Networks
Ozonetel Systems
Segment by Type
Automatic Call Distribution (ACD)
Agent Performance Optimization (APO)
Dialers
Interactive Voice Response (IVR)
Computer Telephony Integration (CTI)
Other
Segment by Application
BFSI
IT and Telecom
Retail
Government and Public Sector
Healthcare and Life Sciences
Manufacturing
Other
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East, Africa, and Latin America
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc.), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Revenue of Cloud-Based Contact Centers in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. This section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Cloud-Based Contact Centers companies鈥� competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: North America by type, by application and by country, revenue for each segment.
Chapter 7: Europe by type, by application and by country, revenue for each segment.
Chapter 8: China by type and by application revenue for each segment.
Chapter 9: Asia (excluding China) by type, by application and by region, revenue for each segment.
Chapter 10: Middle East, Africa, and Latin America by type, by application and by country, revenue for each segment.
Chapter 11: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Cloud-Based Contact Centers revenue, gross margin, and recent development, etc.
Chapter 12: Analyst's Viewpoints/Conclusions
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1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Cloud-Based Contact Centers Market Size Growth Rate by Type, 2018 VS 2022 VS 2029
1.2.2 Automatic Call Distribution (ACD)
1.2.3 Agent Performance Optimization (APO)
1.2.4 Dialers
1.2.5 Interactive Voice Response (IVR)
1.2.6 Computer Telephony Integration (CTI)
1.2.7 Other
1.3 Market by Application
1.3.1 Global Cloud-Based Contact Centers Market Size Growth Rate by Application, 2018 VS 2022 VS 2029
1.3.2 BFSI
1.3.3 IT and Telecom
1.3.4 Retail
1.3.5 Government and Public Sector
1.3.6 Healthcare and Life Sciences
1.3.7 Manufacturing
1.3.8 Other
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Cloud-Based Contact Centers Market Perspective (2018-2029)
2.2 Global Cloud-Based Contact Centers Growth Trends by Region
2.2.1 Cloud-Based Contact Centers Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Cloud-Based Contact Centers Historic Market Size by Region (2018-2023)
2.2.3 Cloud-Based Contact Centers Forecasted Market Size by Region (2024-2029)
2.3 Cloud-Based Contact Centers Market Dynamics
2.3.1 Cloud-Based Contact Centers Industry Trends
2.3.2 Cloud-Based Contact Centers Market Drivers
2.3.3 Cloud-Based Contact Centers Market Challenges
2.3.4 Cloud-Based Contact Centers Market Restraints
3 Competition Landscape by Key Players
3.1 Global Revenue Cloud-Based Contact Centers by Players
3.1.1 Global Cloud-Based Contact Centers Revenue by Players (2018-2023)
3.1.2 Global Cloud-Based Contact Centers Revenue Market Share by Players (2018-2023)
3.2 Global Cloud-Based Contact Centers Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players of Cloud-Based Contact Centers, Ranking by Revenue, 2021 VS 2022 VS 2023
3.4 Global Cloud-Based Contact Centers Market Concentration Ratio
3.4.1 Global Cloud-Based Contact Centers Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Cloud-Based Contact Centers Revenue in 2022
3.5 Global Key Players of Cloud-Based Contact Centers Head office and Area Served
3.6 Global Key Players of Cloud-Based Contact Centers, Product and Application
3.7 Global Key Players of Cloud-Based Contact Centers, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Cloud-Based Contact Centers Breakdown Data by Type
4.1 Global Cloud-Based Contact Centers Historic Market Size by Type (2018-2023)
4.2 Global Cloud-Based Contact Centers Forecasted Market Size by Type (2024-2029)
5 Cloud-Based Contact Centers Breakdown Data by Application
5.1 Global Cloud-Based Contact Centers Historic Market Size by Application (2018-2023)
5.2 Global Cloud-Based Contact Centers Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America Cloud-Based Contact Centers Market Size (2018-2029)
6.2 North America Cloud-Based Contact Centers Market Size by Type
6.2.1 North America Cloud-Based Contact Centers Market Size by Type (2018-2023)
6.2.2 North America Cloud-Based Contact Centers Market Size by Type (2024-2029)
6.2.3 North America Cloud-Based Contact Centers Market Share by Type (2018-2029)
6.3 North America Cloud-Based Contact Centers Market Size by Application
6.3.1 North America Cloud-Based Contact Centers Market Size by Application (2018-2023)
6.3.2 North America Cloud-Based Contact Centers Market Size by Application (2024-2029)
6.3.3 North America Cloud-Based Contact Centers Market Share by Application (2018-2029)
6.4 North America Cloud-Based Contact Centers Market Size by Country
6.4.1 North America Cloud-Based Contact Centers Market Size by Country: 2018 VS 2022 VS 2029
6.4.2 North America Cloud-Based Contact Centers Market Size by Country (2018-2023)
6.4.3 North America Cloud-Based Contact Centers Market Size by Country (2024-2029)
6.4.4 U.S.
6.4.5 Canada
7 Europe
7.1 Europe Cloud-Based Contact Centers Market Size (2018-2029)
7.2 Europe Cloud-Based Contact Centers Market Size by Type
7.2.1 Europe Cloud-Based Contact Centers Market Size by Type (2018-2023)
7.2.2 Europe Cloud-Based Contact Centers Market Size by Type (2024-2029)
7.2.3 Europe Cloud-Based Contact Centers Market Share by Type (2018-2029)
7.3 Europe Cloud-Based Contact Centers Market Size by Application
7.3.1 Europe Cloud-Based Contact Centers Market Size by Application (2018-2023)
7.3.2 Europe Cloud-Based Contact Centers Market Size by Application (2024-2029)
7.3.3 Europe Cloud-Based Contact Centers Market Share by Application (2018-2029)
7.4 Europe Cloud-Based Contact Centers Market Size by Country
7.4.1 Europe Cloud-Based Contact Centers Market Size by Country: 2018 VS 2022 VS 2029
7.4.2 Europe Cloud-Based Contact Centers Market Size by Country (2018-2023)
7.4.3 Europe Cloud-Based Contact Centers Market Size by Country (2024-2029)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 China
8.1 China Cloud-Based Contact Centers Market Size (2018-2029)
8.2 China Cloud-Based Contact Centers Market Size by Type
8.2.1 China Cloud-Based Contact Centers Market Size by Type (2018-2023)
8.2.2 China Cloud-Based Contact Centers Market Size by Type (2024-2029)
8.2.3 China Cloud-Based Contact Centers Market Share by Type (2018-2029)
8.3 China Cloud-Based Contact Centers Market Size by Application
8.3.1 China Cloud-Based Contact Centers Market Size by Application (2018-2023)
8.3.2 China Cloud-Based Contact Centers Market Size by Application (2024-2029)
8.3.3 China Cloud-Based Contact Centers Market Share by Application (2018-2029)
9 Asia (excluding China)
9.1 Asia Cloud-Based Contact Centers Market Size (2018-2029)
9.2 Asia Cloud-Based Contact Centers Market Size by Type
9.2.1 Asia Cloud-Based Contact Centers Market Size by Type (2018-2023)
9.2.2 Asia Cloud-Based Contact Centers Market Size by Type (2024-2029)
9.2.3 Asia Cloud-Based Contact Centers Market Share by Type (2018-2029)
9.3 Asia Cloud-Based Contact Centers Market Size by Application
9.3.1 Asia Cloud-Based Contact Centers Market Size by Application (2018-2023)
9.3.2 Asia Cloud-Based Contact Centers Market Size by Application (2024-2029)
9.3.3 Asia Cloud-Based Contact Centers Market Share by Application (2018-2029)
9.4 Asia Cloud-Based Contact Centers Market Size by Region
9.4.1 Asia Cloud-Based Contact Centers Market Size by Region: 2018 VS 2022 VS 2029
9.4.2 Asia Cloud-Based Contact Centers Market Size by Region (2018-2023)
9.4.3 Asia Cloud-Based Contact Centers Market Size by Region (2024-2029)
9.4.4 Japan
9.4.5 South Korea
9.4.6 China Taiwan
9.4.7 Southeast Asia
9.4.8 India
9.4.9 Australia
10 Middle East, Africa, and Latin America
10.1 Middle East, Africa, and Latin America Cloud-Based Contact Centers Market Size (2018-2029)
10.2 Middle East, Africa, and Latin America Cloud-Based Contact Centers Market Size by Type
10.2.1 Middle East, Africa, and Latin America Cloud-Based Contact Centers Market Size by Type (2018-2023)
10.2.2 Middle East, Africa, and Latin America Cloud-Based Contact Centers Market Size by Type (2024-2029)
10.2.3 Middle East, Africa, and Latin America Cloud-Based Contact Centers Market Share by Type (2018-2029)
10.3 Middle East, Africa, and Latin America Cloud-Based Contact Centers Market Size by Application
10.3.1 Middle East, Africa, and Latin America Cloud-Based Contact Centers Market Size by Application (2018-2023)
10.3.2 Middle East, Africa, and Latin America Cloud-Based Contact Centers Market Size by Application (2024-2029)
10.3.3 Middle East, Africa, and Latin America Cloud-Based Contact Centers Market Share by Application (2018-2029)
10.4 Middle East, Africa, and Latin America Cloud-Based Contact Centers Market Size by Country
10.4.1 Middle East, Africa, and Latin America Cloud-Based Contact Centers Market Size by Country: 2018 VS 2022 VS 2029
10.4.2 Middle East, Africa, and Latin America Cloud-Based Contact Centers Market Size by Country (2018-2023)
10.4.3 Middle East, Africa, and Latin America Cloud-Based Contact Centers Market Size by Country (2024-2029)
10.4.4 Brazil
10.4.5 Mexico
10.4.6 Turkey
10.4.7 Saudi Arabia
10.4.8 Israel
10.4.9 GCC Countries
11 Key Players Profiles
11.1 8x8, Inc
11.1.1 8x8, Inc Company Details
11.1.2 8x8, Inc Business Overview
11.1.3 8x8, Inc Cloud-Based Contact Centers Introduction
11.1.4 8x8, Inc Revenue in Cloud-Based Contact Centers Business (2018-2023)
11.1.5 8x8, Inc Recent Developments
11.2 Five9, Inc
11.2.1 Five9, Inc Company Details
11.2.2 Five9, Inc Business Overview
11.2.3 Five9, Inc Cloud-Based Contact Centers Introduction
11.2.4 Five9, Inc Revenue in Cloud-Based Contact Centers Business (2018-2023)
11.2.5 Five9, Inc Recent Developments
11.3 Cisco Systems
11.3.1 Cisco Systems Company Details
11.3.2 Cisco Systems Business Overview
11.3.3 Cisco Systems Cloud-Based Contact Centers Introduction
11.3.4 Cisco Systems Revenue in Cloud-Based Contact Centers Business (2018-2023)
11.3.5 Cisco Systems Recent Developments
11.4 Genesys Telecommunications Laboratories
11.4.1 Genesys Telecommunications Laboratories Company Details
11.4.2 Genesys Telecommunications Laboratories Business Overview
11.4.3 Genesys Telecommunications Laboratories Cloud-Based Contact Centers Introduction
11.4.4 Genesys Telecommunications Laboratories Revenue in Cloud-Based Contact Centers Business (2018-2023)
11.4.5 Genesys Telecommunications Laboratories Recent Developments
11.5 Oracle
11.5.1 Oracle Company Details
11.5.2 Oracle Business Overview
11.5.3 Oracle Cloud-Based Contact Centers Introduction
11.5.4 Oracle Revenue in Cloud-Based Contact Centers Business (2018-2023)
11.5.5 Oracle Recent Developments
11.6 Nice-Systems
11.6.1 Nice-Systems Company Details
11.6.2 Nice-Systems Business Overview
11.6.3 Nice-Systems Cloud-Based Contact Centers Introduction
11.6.4 Nice-Systems Revenue in Cloud-Based Contact Centers Business (2018-2023)
11.6.5 Nice-Systems Recent Developments
11.7 Newvoicemedia
11.7.1 Newvoicemedia Company Details
11.7.2 Newvoicemedia Business Overview
11.7.3 Newvoicemedia Cloud-Based Contact Centers Introduction
11.7.4 Newvoicemedia Revenue in Cloud-Based Contact Centers Business (2018-2023)
11.7.5 Newvoicemedia Recent Developments
11.8 3clogic
11.8.1 3clogic Company Details
11.8.2 3clogic Business Overview
11.8.3 3clogic Cloud-Based Contact Centers Introduction
11.8.4 3clogic Revenue in Cloud-Based Contact Centers Business (2018-2023)
11.8.5 3clogic Recent Developments
11.9 Connect First
11.9.1 Connect First Company Details
11.9.2 Connect First Business Overview
11.9.3 Connect First Cloud-Based Contact Centers Introduction
11.9.4 Connect First Revenue in Cloud-Based Contact Centers Business (2018-2023)
11.9.5 Connect First Recent Developments
11.10 Aspect Software
11.10.1 Aspect Software Company Details
11.10.2 Aspect Software Business Overview
11.10.3 Aspect Software Cloud-Based Contact Centers Introduction
11.10.4 Aspect Software Revenue in Cloud-Based Contact Centers Business (2018-2023)
11.10.5 Aspect Software Recent Developments
11.11 Incontact
11.11.1 Incontact Company Details
11.11.2 Incontact Business Overview
11.11.3 Incontact Cloud-Based Contact Centers Introduction
11.11.4 Incontact Revenue in Cloud-Based Contact Centers Business (2018-2023)
11.11.5 Incontact Recent Developments
11.12 Interactive Intelligence Group
11.12.1 Interactive Intelligence Group Company Details
11.12.2 Interactive Intelligence Group Business Overview
11.12.3 Interactive Intelligence Group Cloud-Based Contact Centers Introduction
11.12.4 Interactive Intelligence Group Revenue in Cloud-Based Contact Centers Business (2018-2023)
11.12.5 Interactive Intelligence Group Recent Developments
11.13 Broadsoft
11.13.1 Broadsoft Company Details
11.13.2 Broadsoft Business Overview
11.13.3 Broadsoft Cloud-Based Contact Centers Introduction
11.13.4 Broadsoft Revenue in Cloud-Based Contact Centers Business (2018-2023)
11.13.5 Broadsoft Recent Developments
11.14 West Corporation
11.14.1 West Corporation Company Details
11.14.2 West Corporation Business Overview
11.14.3 West Corporation Cloud-Based Contact Centers Introduction
11.14.4 West Corporation Revenue in Cloud-Based Contact Centers Business (2018-2023)
11.14.5 West Corporation Recent Developments
11.15 Liveops Cloud
11.15.1 Liveops Cloud Company Details
11.15.2 Liveops Cloud Business Overview
11.15.3 Liveops Cloud Cloud-Based Contact Centers Introduction
11.15.4 Liveops Cloud Revenue in Cloud-Based Contact Centers Business (2018-2023)
11.15.5 Liveops Cloud Recent Developments
11.16 Evolve IP
11.16.1 Evolve IP Company Details
11.16.2 Evolve IP Business Overview
11.16.3 Evolve IP Cloud-Based Contact Centers Introduction
11.16.4 Evolve IP Revenue in Cloud-Based Contact Centers Business (2018-2023)
11.16.5 Evolve IP Recent Developments
11.17 Mitel Networks
11.17.1 Mitel Networks Company Details
11.17.2 Mitel Networks Business Overview
11.17.3 Mitel Networks Cloud-Based Contact Centers Introduction
11.17.4 Mitel Networks Revenue in Cloud-Based Contact Centers Business (2018-2023)
11.17.5 Mitel Networks Recent Developments
11.18 Ozonetel Systems
11.18.1 Ozonetel Systems Company Details
11.18.2 Ozonetel Systems Business Overview
11.18.3 Ozonetel Systems Cloud-Based Contact Centers Introduction
11.18.4 Ozonetel Systems Revenue in Cloud-Based Contact Centers Business (2018-2023)
11.18.5 Ozonetel Systems Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
8x8, Inc
Five9, Inc
Cisco Systems
Genesys Telecommunications Laboratories
Oracle
Nice-Systems
Newvoicemedia
3clogic
Connect First
Aspect Software
Incontact
Interactive Intelligence Group
Broadsoft
West Corporation
Liveops Cloud
Evolve IP
Mitel Networks
Ozonetel Systems
听
听
*If Applicable.
