The global market for Cloud-based CRM Systems was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.
A cloud-based CRM is a CRM system hosted in the cloud, which allows for accessing data from anywhere (any place & any device with internet access). Also, colleagues irrespective of department (or from any business unit) can work with the same data simultaneously. Cloud CRM software enables you to work remotely with high efficiency, which is especially important during the COVID-19 pandemic.
North American market for Cloud-based CRM Systems is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
Asia-Pacific market for Cloud-based CRM Systems is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
The global market for Cloud-based CRM Systems in SMEs is estimated to increase from $ million in 2024 to $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
The major global companies of Cloud-based CRM Systems include Salesforce, HubSpot, Zoho Corporation, Copper CRM, Inc., amoCRM (1C Company), Freshworks, Creatio, Teamgate, Ltd, Really Simple Systems, Agile CRM, etc. In 2024, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Cloud-based CRM Systems, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Cloud-based CRM Systems.
The Cloud-based CRM Systems market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Cloud-based CRM Systems market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Cloud-based CRM Systems companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Salesforce
HubSpot
Zoho Corporation
Copper CRM, Inc.
amoCRM (1C Company)
Freshworks
Creatio
Teamgate, Ltd
Really Simple Systems
Agile CRM
YetiForce Sp. z o.o.
SutiSoft
InStream.io
Vtiger
Bitrix24
SeoSamba
Breezz
RepairShopr
Yonyx
Wakeupsales
Segment by Type
SaaS/Public Cloud-based
PaaS/Private Cloud-based
Segment by Application
SMEs
Large Enterprises
By Region
North America
United States
Canada
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Rest of Europe
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Cloud-based CRM Systems company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
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1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Cloud-based CRM Systems Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 SaaS/Public Cloud-based
1.2.3 PaaS/Private Cloud-based
1.3 Market by Application
1.3.1 Global Cloud-based CRM Systems Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 SMEs
1.3.3 Large Enterprises
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Cloud-based CRM Systems Market Perspective (2020-2031)
2.2 Global Cloud-based CRM Systems Growth Trends by Region
2.2.1 Global Cloud-based CRM Systems Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 Cloud-based CRM Systems Historic Market Size by Region (2020-2025)
2.2.3 Cloud-based CRM Systems Forecasted Market Size by Region (2026-2031)
2.3 Cloud-based CRM Systems Market Dynamics
2.3.1 Cloud-based CRM Systems Industry Trends
2.3.2 Cloud-based CRM Systems Market Drivers
2.3.3 Cloud-based CRM Systems Market Challenges
2.3.4 Cloud-based CRM Systems Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Cloud-based CRM Systems Players by Revenue
3.1.1 Global Top Cloud-based CRM Systems Players by Revenue (2020-2025)
3.1.2 Global Cloud-based CRM Systems Revenue Market Share by Players (2020-2025)
3.2 Global Cloud-based CRM Systems Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Cloud-based CRM Systems Revenue
3.4 Global Cloud-based CRM Systems Market Concentration Ratio
3.4.1 Global Cloud-based CRM Systems Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Cloud-based CRM Systems Revenue in 2024
3.5 Global Key Players of Cloud-based CRM Systems Head office and Area Served
3.6 Global Key Players of Cloud-based CRM Systems, Product and Application
3.7 Global Key Players of Cloud-based CRM Systems, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Cloud-based CRM Systems Breakdown Data by Type
4.1 Global Cloud-based CRM Systems Historic Market Size by Type (2020-2025)
4.2 Global Cloud-based CRM Systems Forecasted Market Size by Type (2026-2031)
5 Cloud-based CRM Systems Breakdown Data by Application
5.1 Global Cloud-based CRM Systems Historic Market Size by Application (2020-2025)
5.2 Global Cloud-based CRM Systems Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America Cloud-based CRM Systems Market Size (2020-2031)
6.2 North America Cloud-based CRM Systems Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America Cloud-based CRM Systems Market Size by Country (2020-2025)
6.4 North America Cloud-based CRM Systems Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Cloud-based CRM Systems Market Size (2020-2031)
7.2 Europe Cloud-based CRM Systems Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe Cloud-based CRM Systems Market Size by Country (2020-2025)
7.4 Europe Cloud-based CRM Systems Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Cloud-based CRM Systems Market Size (2020-2031)
8.2 Asia-Pacific Cloud-based CRM Systems Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific Cloud-based CRM Systems Market Size by Region (2020-2025)
8.4 Asia-Pacific Cloud-based CRM Systems Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Cloud-based CRM Systems Market Size (2020-2031)
9.2 Latin America Cloud-based CRM Systems Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America Cloud-based CRM Systems Market Size by Country (2020-2025)
9.4 Latin America Cloud-based CRM Systems Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Cloud-based CRM Systems Market Size (2020-2031)
10.2 Middle East & Africa Cloud-based CRM Systems Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa Cloud-based CRM Systems Market Size by Country (2020-2025)
10.4 Middle East & Africa Cloud-based CRM Systems Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Salesforce
11.1.1 Salesforce Company Details
11.1.2 Salesforce Business Overview
11.1.3 Salesforce Cloud-based CRM Systems Introduction
11.1.4 Salesforce Revenue in Cloud-based CRM Systems Business (2020-2025)
11.1.5 Salesforce Recent Development
11.2 HubSpot
11.2.1 HubSpot Company Details
11.2.2 HubSpot Business Overview
11.2.3 HubSpot Cloud-based CRM Systems Introduction
11.2.4 HubSpot Revenue in Cloud-based CRM Systems Business (2020-2025)
11.2.5 HubSpot Recent Development
11.3 Zoho Corporation
11.3.1 Zoho Corporation Company Details
11.3.2 Zoho Corporation Business Overview
11.3.3 Zoho Corporation Cloud-based CRM Systems Introduction
11.3.4 Zoho Corporation Revenue in Cloud-based CRM Systems Business (2020-2025)
11.3.5 Zoho Corporation Recent Development
11.4 Copper CRM, Inc.
11.4.1 Copper CRM, Inc. Company Details
11.4.2 Copper CRM, Inc. Business Overview
11.4.3 Copper CRM, Inc. Cloud-based CRM Systems Introduction
11.4.4 Copper CRM, Inc. Revenue in Cloud-based CRM Systems Business (2020-2025)
11.4.5 Copper CRM, Inc. Recent Development
11.5 amoCRM (1C Company)
11.5.1 amoCRM (1C Company) Company Details
11.5.2 amoCRM (1C Company) Business Overview
11.5.3 amoCRM (1C Company) Cloud-based CRM Systems Introduction
11.5.4 amoCRM (1C Company) Revenue in Cloud-based CRM Systems Business (2020-2025)
11.5.5 amoCRM (1C Company) Recent Development
11.6 Freshworks
11.6.1 Freshworks Company Details
11.6.2 Freshworks Business Overview
11.6.3 Freshworks Cloud-based CRM Systems Introduction
11.6.4 Freshworks Revenue in Cloud-based CRM Systems Business (2020-2025)
11.6.5 Freshworks Recent Development
11.7 Creatio
11.7.1 Creatio Company Details
11.7.2 Creatio Business Overview
11.7.3 Creatio Cloud-based CRM Systems Introduction
11.7.4 Creatio Revenue in Cloud-based CRM Systems Business (2020-2025)
11.7.5 Creatio Recent Development
11.8 Teamgate, Ltd
11.8.1 Teamgate, Ltd Company Details
11.8.2 Teamgate, Ltd Business Overview
11.8.3 Teamgate, Ltd Cloud-based CRM Systems Introduction
11.8.4 Teamgate, Ltd Revenue in Cloud-based CRM Systems Business (2020-2025)
11.8.5 Teamgate, Ltd Recent Development
11.9 Really Simple Systems
11.9.1 Really Simple Systems Company Details
11.9.2 Really Simple Systems Business Overview
11.9.3 Really Simple Systems Cloud-based CRM Systems Introduction
11.9.4 Really Simple Systems Revenue in Cloud-based CRM Systems Business (2020-2025)
11.9.5 Really Simple Systems Recent Development
11.10 Agile CRM
11.10.1 Agile CRM Company Details
11.10.2 Agile CRM Business Overview
11.10.3 Agile CRM Cloud-based CRM Systems Introduction
11.10.4 Agile CRM Revenue in Cloud-based CRM Systems Business (2020-2025)
11.10.5 Agile CRM Recent Development
11.11 YetiForce Sp. z o.o.
11.11.1 YetiForce Sp. z o.o. Company Details
11.11.2 YetiForce Sp. z o.o. Business Overview
11.11.3 YetiForce Sp. z o.o. Cloud-based CRM Systems Introduction
11.11.4 YetiForce Sp. z o.o. Revenue in Cloud-based CRM Systems Business (2020-2025)
11.11.5 YetiForce Sp. z o.o. Recent Development
11.12 SutiSoft
11.12.1 SutiSoft Company Details
11.12.2 SutiSoft Business Overview
11.12.3 SutiSoft Cloud-based CRM Systems Introduction
11.12.4 SutiSoft Revenue in Cloud-based CRM Systems Business (2020-2025)
11.12.5 SutiSoft Recent Development
11.13 InStream.io
11.13.1 InStream.io Company Details
11.13.2 InStream.io Business Overview
11.13.3 InStream.io Cloud-based CRM Systems Introduction
11.13.4 InStream.io Revenue in Cloud-based CRM Systems Business (2020-2025)
11.13.5 InStream.io Recent Development
11.14 Vtiger
11.14.1 Vtiger Company Details
11.14.2 Vtiger Business Overview
11.14.3 Vtiger Cloud-based CRM Systems Introduction
11.14.4 Vtiger Revenue in Cloud-based CRM Systems Business (2020-2025)
11.14.5 Vtiger Recent Development
11.15 Bitrix24
11.15.1 Bitrix24 Company Details
11.15.2 Bitrix24 Business Overview
11.15.3 Bitrix24 Cloud-based CRM Systems Introduction
11.15.4 Bitrix24 Revenue in Cloud-based CRM Systems Business (2020-2025)
11.15.5 Bitrix24 Recent Development
11.16 SeoSamba
11.16.1 SeoSamba Company Details
11.16.2 SeoSamba Business Overview
11.16.3 SeoSamba Cloud-based CRM Systems Introduction
11.16.4 SeoSamba Revenue in Cloud-based CRM Systems Business (2020-2025)
11.16.5 SeoSamba Recent Development
11.17 Breezz
11.17.1 Breezz Company Details
11.17.2 Breezz Business Overview
11.17.3 Breezz Cloud-based CRM Systems Introduction
11.17.4 Breezz Revenue in Cloud-based CRM Systems Business (2020-2025)
11.17.5 Breezz Recent Development
11.18 RepairShopr
11.18.1 RepairShopr Company Details
11.18.2 RepairShopr Business Overview
11.18.3 RepairShopr Cloud-based CRM Systems Introduction
11.18.4 RepairShopr Revenue in Cloud-based CRM Systems Business (2020-2025)
11.18.5 RepairShopr Recent Development
11.19 Yonyx
11.19.1 Yonyx Company Details
11.19.2 Yonyx Business Overview
11.19.3 Yonyx Cloud-based CRM Systems Introduction
11.19.4 Yonyx Revenue in Cloud-based CRM Systems Business (2020-2025)
11.19.5 Yonyx Recent Development
11.20 Wakeupsales
11.20.1 Wakeupsales Company Details
11.20.2 Wakeupsales Business Overview
11.20.3 Wakeupsales Cloud-based CRM Systems Introduction
11.20.4 Wakeupsales Revenue in Cloud-based CRM Systems Business (2020-2025)
11.20.5 Wakeupsales Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
Salesforce
HubSpot
Zoho Corporation
Copper CRM, Inc.
amoCRM (1C Company)
Freshworks
Creatio
Teamgate, Ltd
Really Simple Systems
Agile CRM
YetiForce Sp. z o.o.
SutiSoft
InStream.io
Vtiger
Bitrix24
SeoSamba
Breezz
RepairShopr
Yonyx
Wakeupsales
听
听
*If Applicable.
