Global Cloud-based PBX Market Research Report 2025

Publication ID:

PB503256050

Publication Date:

April 1, 2025

Pages:

Publisher:

MRRPB5

Countries:

Global [1]

USD 2,900.00

IT Services [2]

Computing & Electronics [3]

Description:

The global market for Cloud-based PBX was valued at US$ 5318 million in the year 2024 and is projected to reach a revised size of US$ 18000 million by 2031, growing at a CAGR of 19.3% during the forecast period.
A cloud-based private branch exchange (PBX) system works on cloud computing technology in which data are stored and transferred through the Internet instead of using a computer or any other hardware. Cloud technology has become popular among consumers with the introduction of programs such as MobileMe and iCloud. These are consumer-based cloud computing technologies.
Analytics are playing a major part in cloud computing and VoIP worldwide, and backend analytics have become a predominant component of the VoIP cloud-based PBX model. VoIP systems that are reinforced by the cloud present the capacity to support a broad range of backend performance and management analytics. It offers data that are required for businesses to enhance their processes. Backend analytics is a tool that offers the foundation for businesses in order to ensure the competitive edge in a highly competitive enterprise market.
North America is the largest region market with over 50% revenue market share in Cloud-Based PBX. Europe and Asia-Pacific are follower with about 36% market share in 2019.
For the application, Large enterprises are the main application market with about 68% revenue market share in 2019.
Key players are Microsoft, Cisco, Mitel Networks, RingCentral, Verizon, MegaPath, Nextiva, 3CX, Estech Systems, 8x8, Sangoma, Panasonic, NetFortris, TPX Communications etc. Top 5 companies occupied over 59% revenue market share in 2019.
This report aims to provide a comprehensive presentation of the global market for Cloud-based PBX, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Cloud-based PBX.
The Cloud-based PBX market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Cloud-based PBX market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Cloud-based PBX companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Microsoft
Cisco
Mitel Networks
RingCentral
Verizon
MegaPath
Nextiva
3CX
Estech Systems
8x8
Sangoma
Panasonic
NetFortris
TPX Communications
Segment by Type
Unlimited Cloud PBX
Metered Cloud PBX
Segment by Application
SMEs
Large Enterprises
By Region
North America
United States
Canada
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Rest of Europe
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Cloud-based PBX company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Cloud-based PBX Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Unlimited Cloud PBX
1.2.3 Metered Cloud PBX
1.3 Market by Application
1.3.1 Global Cloud-based PBX Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 SMEs
1.3.3 Large Enterprises
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Cloud-based PBX Market Perspective (2020-2031)
2.2 Global Cloud-based PBX Growth Trends by Region
2.2.1 Global Cloud-based PBX Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 Cloud-based PBX Historic Market Size by Region (2020-2025)
2.2.3 Cloud-based PBX Forecasted Market Size by Region (2026-2031)
2.3 Cloud-based PBX Market Dynamics
2.3.1 Cloud-based PBX Industry Trends
2.3.2 Cloud-based PBX Market Drivers
2.3.3 Cloud-based PBX Market Challenges
2.3.4 Cloud-based PBX Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Cloud-based PBX Players by Revenue
3.1.1 Global Top Cloud-based PBX Players by Revenue (2020-2025)
3.1.2 Global Cloud-based PBX Revenue Market Share by Players (2020-2025)
3.2 Global Cloud-based PBX Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Cloud-based PBX Revenue
3.4 Global Cloud-based PBX Market Concentration Ratio
3.4.1 Global Cloud-based PBX Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Cloud-based PBX Revenue in 2024
3.5 Global Key Players of Cloud-based PBX Head office and Area Served
3.6 Global Key Players of Cloud-based PBX, Product and Application
3.7 Global Key Players of Cloud-based PBX, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Cloud-based PBX Breakdown Data by Type
4.1 Global Cloud-based PBX Historic Market Size by Type (2020-2025)
4.2 Global Cloud-based PBX Forecasted Market Size by Type (2026-2031)
5 Cloud-based PBX Breakdown Data by Application
5.1 Global Cloud-based PBX Historic Market Size by Application (2020-2025)
5.2 Global Cloud-based PBX Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America Cloud-based PBX Market Size (2020-2031)
6.2 North America Cloud-based PBX Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America Cloud-based PBX Market Size by Country (2020-2025)
6.4 North America Cloud-based PBX Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Cloud-based PBX Market Size (2020-2031)
7.2 Europe Cloud-based PBX Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe Cloud-based PBX Market Size by Country (2020-2025)
7.4 Europe Cloud-based PBX Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Cloud-based PBX Market Size (2020-2031)
8.2 Asia-Pacific Cloud-based PBX Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific Cloud-based PBX Market Size by Region (2020-2025)
8.4 Asia-Pacific Cloud-based PBX Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Cloud-based PBX Market Size (2020-2031)
9.2 Latin America Cloud-based PBX Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America Cloud-based PBX Market Size by Country (2020-2025)
9.4 Latin America Cloud-based PBX Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Cloud-based PBX Market Size (2020-2031)
10.2 Middle East & Africa Cloud-based PBX Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa Cloud-based PBX Market Size by Country (2020-2025)
10.4 Middle East & Africa Cloud-based PBX Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Microsoft
11.1.1 Microsoft Company Details
11.1.2 Microsoft Business Overview
11.1.3 Microsoft Cloud-based PBX Introduction
11.1.4 Microsoft Revenue in Cloud-based PBX Business (2020-2025)
11.1.5 Microsoft Recent Development
11.2 Cisco
11.2.1 Cisco Company Details
11.2.2 Cisco Business Overview
11.2.3 Cisco Cloud-based PBX Introduction
11.2.4 Cisco Revenue in Cloud-based PBX Business (2020-2025)
11.2.5 Cisco Recent Development
11.3 Mitel Networks
11.3.1 Mitel Networks Company Details
11.3.2 Mitel Networks Business Overview
11.3.3 Mitel Networks Cloud-based PBX Introduction
11.3.4 Mitel Networks Revenue in Cloud-based PBX Business (2020-2025)
11.3.5 Mitel Networks Recent Development
11.4 RingCentral
11.4.1 RingCentral Company Details
11.4.2 RingCentral Business Overview
11.4.3 RingCentral Cloud-based PBX Introduction
11.4.4 RingCentral Revenue in Cloud-based PBX Business (2020-2025)
11.4.5 RingCentral Recent Development
11.5 Verizon
11.5.1 Verizon Company Details
11.5.2 Verizon Business Overview
11.5.3 Verizon Cloud-based PBX Introduction
11.5.4 Verizon Revenue in Cloud-based PBX Business (2020-2025)
11.5.5 Verizon Recent Development
11.6 MegaPath
11.6.1 MegaPath Company Details
11.6.2 MegaPath Business Overview
11.6.3 MegaPath Cloud-based PBX Introduction
11.6.4 MegaPath Revenue in Cloud-based PBX Business (2020-2025)
11.6.5 MegaPath Recent Development
11.7 Nextiva
11.7.1 Nextiva Company Details
11.7.2 Nextiva Business Overview
11.7.3 Nextiva Cloud-based PBX Introduction
11.7.4 Nextiva Revenue in Cloud-based PBX Business (2020-2025)
11.7.5 Nextiva Recent Development
11.8 3CX
11.8.1 3CX Company Details
11.8.2 3CX Business Overview
11.8.3 3CX Cloud-based PBX Introduction
11.8.4 3CX Revenue in Cloud-based PBX Business (2020-2025)
11.8.5 3CX Recent Development
11.9 Estech Systems
11.9.1 Estech Systems Company Details
11.9.2 Estech Systems Business Overview
11.9.3 Estech Systems Cloud-based PBX Introduction
11.9.4 Estech Systems Revenue in Cloud-based PBX Business (2020-2025)
11.9.5 Estech Systems Recent Development
11.10 8x8
11.10.1 8x8 Company Details
11.10.2 8x8 Business Overview
11.10.3 8x8 Cloud-based PBX Introduction
11.10.4 8x8 Revenue in Cloud-based PBX Business (2020-2025)
11.10.5 8x8 Recent Development
11.11 Sangoma
11.11.1 Sangoma Company Details
11.11.2 Sangoma Business Overview
11.11.3 Sangoma Cloud-based PBX Introduction
11.11.4 Sangoma Revenue in Cloud-based PBX Business (2020-2025)
11.11.5 Sangoma Recent Development
11.12 Panasonic
11.12.1 Panasonic Company Details
11.12.2 Panasonic Business Overview
11.12.3 Panasonic Cloud-based PBX Introduction
11.12.4 Panasonic Revenue in Cloud-based PBX Business (2020-2025)
11.12.5 Panasonic Recent Development
11.13 NetFortris
11.13.1 NetFortris Company Details
11.13.2 NetFortris Business Overview
11.13.3 NetFortris Cloud-based PBX Introduction
11.13.4 NetFortris Revenue in Cloud-based PBX Business (2020-2025)
11.13.5 NetFortris Recent Development
11.14 TPX Communications
11.14.1 TPX Communications Company Details
11.14.2 TPX Communications Business Overview
11.14.3 TPX Communications Cloud-based PBX Introduction
11.14.4 TPX Communications Revenue in Cloud-based PBX Business (2020-2025)
11.14.5 TPX Communications Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer

Companies Mentioned:

Microsoft
Cisco
Mitel Networks
RingCentral
Verizon
MegaPath
Nextiva
3CX
Estech Systems
8x8
Sangoma
Panasonic
NetFortris
TPX Communications

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