Global Computer Telephony Integration Software Market Size, Manufacturers, Supply Chain, Sales Channel and Clients, 2024-2030

Publication ID:

PB506243710

Publication Date:

June 6, 2024

Pages:

167

Publisher:

MRRPB5

Countries:

Global [1]

USD 5,900.00

IT Services [2]

Computing & Electronics [3]

Description:

Computer telephony integration, also called computer鈥搕elephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be integrated or coordinated. CTI (Computer Telephony Integration) software enables you to control your phone or phone system from your computer. CTI is often used as a jargon term for describing integrations between a phone system and a customer relationship management (CRM) system that has already been deployed. These integrations add features to enhance both systems and help agents better handle interactions.
The global market for Computer Telephony Integration Software was estimated to be worth US$ 1730.1 million in 2023 and is forecast to a readjusted size of US$ 5649.9 million by 2030 with a CAGR of 18.2% during the forecast period 2024-2030.
From a regional perspective, the US market share is relatively large, accounting for about 29%, and will maintain steady growth in the next few years.
With a market share of about 25%, Europe will continue to play an important role that cannot be ignored. China has about 16 per cent of the market. Major manufacturers are Five9, Salesforce, RingCentral, Twilio, Enghouse Interactive, NewVoiceMedia (Vonage), Genesys, Zendesk, Freshworks, NICE inContact, Nextiva, Talkdesk, Jive Communications (LogMeIn), Ameyo, Aircall, Tenfold, Ozonetel, InGenius, etc. The top three, with about 16% of the market.
Report Scope
This report aims to provide a comprehensive presentation of the global market for Computer Telephony Integration Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyse their position in the current marketplace, and make informed business decisions regarding Computer Telephony Integration Software.
The Computer Telephony Integration Software market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Computer Telephony Integration Software market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Computer Telephony Integration Software companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, product type, application, and regions.
Market Segmentation
By Company
Five9
Salesforce
RingCentral
Twilio
Enghouse Interactive
NewVoiceMedia (Vonage)
Genesys
Zendesk
Freshworks
NICE inContact
Nextiva
Talkdesk
Jive Communications (LogMeIn)
Ameyo
Aircall
Tenfold
Ozonetel
InGenius
Segment by Type
Cloud Based
On-Premise
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
India
Southeast Asia
Australia
Rest of Asia-Pacific
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of Middle East & Africa
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on.
Chapter 2: Revenue of Computer Telephony Integration Software in global and regional level.
Chapter 3: Detailed analysis of Computer Telephony Integration Software company competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Computer Telephony Integration Software revenue, gross margin, and recent development, etc.
Chapter 5: Provides the analysis of various market segments by Type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 6: Provides the analysis of various market segments by Application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 7: North America (US & Canada) by Type, by Application and by country, revenue for each segment.
Chapter 8: Europe by Type, by Application and by country, revenue for each segment.
Chapter 9: Asia Pacific by Type, by Application and by region, revenue for each segment.
Chapter 10: Latin America by Type, by Application and by country, revenue for each segment.
Chapter 11: Middle East and Africa, by Type, by Application and by country, revenue for each segment.
Chapter 12: Analysis of industrial chain, sales channel, key raw materials, distributors, and customers.
Chapter 13: Introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 14: Research Findings and Conclusion

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Table Of Contents:

1 Study Coverage
1.1 Computer Telephony Integration Software Product Introduction
1.2 Market by Type
1.2.1 Global Computer Telephony Integration Software Market Size Growth Rate by Type (2019 VS 2023 VS 2030)
1.2.2 Cloud Based
1.2.3 On-Premise
1.3 Market by Application
1.3.1 Global Computer Telephony Integration Software Market Size Growth Rate by Application (2019 VS 2023 VS 2030)
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Executive Summary
2.1 Global Computer Telephony Integration Software Market Size Estimates and Forecasts
2.2 Computer Telephony Integration Software Market Size by Region: 2023 Versus 2030
2.2.1 Global Computer Telephony Integration Software Revenue by Region: 2019-2024
2.2.2 Global Computer Telephony Integration Software Revenue Forecast by Region (2025-2030)
2.2.3 Global Computer Telephony Integration Software Revenue Market Share by Region (2019-2030)
3 Global Computer Telephony Integration Software by Company
3.1 Global Computer Telephony Integration Software Revenue by Company (2019-2024)
3.2 Global Computer Telephony Integration Software Revenue Share by Company (2019-2024)
3.3 Competitive Landscape
3.3.1 Key Computer Telephony Integration Software Companies around the World: Ranking by Revenue
3.3.2 Global Computer Telephony Integration Software Market Concentration Ratio (CR5 and HHI) & (2019-2024)
3.3.3 Global Computer Telephony Integration Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.4 Global Computer Telephony Integration Software Companies Headquarters & Product Type
3.4.1 Computer Telephony Integration Software Companies Headquarters
3.4.2 Global Computer Telephony Integration Software Companies Product & Service
3.4.3 Date of International Companies Enter into Computer Telephony Integration Software Market
3.5 Global Computer Telephony Integration Software Mergers & Acquisitions, Expansion Plans
4 Company Profiles
4.1 Five9
4.1.1 Five9 Company Information
4.1.2 Five9 Description, Business Overview
4.1.3 Five9 Computer Telephony Integration Software Products Offered
4.1.4 Five9 Computer Telephony Integration Software Revenue and Gross Margin (2019-2024)
4.1.5 Five9 Computer Telephony Integration Software Revenue by Product in 2023
4.1.6 Five9 Computer Telephony Integration Software Revenue by Application in 2023
4.1.7 Five9 Computer Telephony Integration Software Revenue by Geographic Area in 2023
4.1.8 Five9 Recent Developments
4.2 Salesforce
4.2.1 Salesforce Company Information
4.2.2 Salesforce Description, Business Overview
4.2.3 Salesforce Computer Telephony Integration Software Products Offered
4.2.4 Salesforce Computer Telephony Integration Software Revenue and Gross Margin (2019-2024)
4.2.5 Salesforce Computer Telephony Integration Software Revenue by Product in 2023
4.2.6 Salesforce Computer Telephony Integration Software Revenue by Application in 2023
4.2.7 Salesforce Computer Telephony Integration Software Revenue by Geographic Area in 2023
4.2.8 Salesforce Recent Developments
4.3 RingCentral
4.3.1 RingCentral Company Information
4.3.2 RingCentral Description, Business Overview
4.3.3 RingCentral Computer Telephony Integration Software Products Offered
4.3.4 RingCentral Computer Telephony Integration Software Revenue and Gross Margin (2019-2024)
4.3.5 RingCentral Computer Telephony Integration Software Revenue by Product in 2023
4.3.6 RingCentral Computer Telephony Integration Software Revenue by Application in 2023
4.3.7 RingCentral Computer Telephony Integration Software Revenue by Geographic Area in 2023
4.3.8 RingCentral Recent Developments
4.4 Twilio
4.4.1 Twilio Company Information
4.4.2 Twilio Description, Business Overview
4.4.3 Twilio Computer Telephony Integration Software Products Offered
4.4.4 Twilio Computer Telephony Integration Software Revenue and Gross Margin (2019-2024)
4.4.5 Twilio Computer Telephony Integration Software Revenue by Product in 2023
4.4.6 Twilio Computer Telephony Integration Software Revenue by Application in 2023
4.4.7 Twilio Computer Telephony Integration Software Revenue by Geographic Area in 2023
4.4.8 Twilio Recent Developments
4.5 Enghouse Interactive
4.5.1 Enghouse Interactive Company Information
4.5.2 Enghouse Interactive Description, Business Overview
4.5.3 Enghouse Interactive Computer Telephony Integration Software Products Offered
4.5.4 Enghouse Interactive Computer Telephony Integration Software Revenue and Gross Margin (2019-2024)
4.5.5 Enghouse Interactive Computer Telephony Integration Software Revenue by Product in 2023
4.5.6 Enghouse Interactive Computer Telephony Integration Software Revenue by Application in 2023
4.5.7 Enghouse Interactive Computer Telephony Integration Software Revenue by Geographic Area in 2023
4.5.8 Enghouse Interactive Recent Developments
4.6 NewVoiceMedia (Vonage)
4.6.1 NewVoiceMedia (Vonage) Company Information
4.6.2 NewVoiceMedia (Vonage) Description, Business Overview
4.6.3 NewVoiceMedia (Vonage) Computer Telephony Integration Software Products Offered
4.6.4 NewVoiceMedia (Vonage) Computer Telephony Integration Software Revenue and Gross Margin (2019-2024)
4.6.5 NewVoiceMedia (Vonage) Computer Telephony Integration Software Revenue by Product in 2023
4.6.6 NewVoiceMedia (Vonage) Computer Telephony Integration Software Revenue by Application in 2023
4.6.7 NewVoiceMedia (Vonage) Computer Telephony Integration Software Revenue by Geographic Area in 2023
4.6.8 NewVoiceMedia (Vonage) Recent Development
4.7 Genesys
4.7.1 Genesys Company Information
4.7.2 Genesys Description, Business Overview
4.7.3 Genesys Computer Telephony Integration Software Products Offered
4.7.4 Genesys Computer Telephony Integration Software Revenue and Gross Margin (2019-2024)
4.7.5 Genesys Computer Telephony Integration Software Revenue by Product in 2023
4.7.6 Genesys Computer Telephony Integration Software Revenue by Application in 2023
4.7.7 Genesys Computer Telephony Integration Software Revenue by Geographic Area in 2023
4.7.8 Genesys Recent Development
4.8 Zendesk
4.8.1 Zendesk Company Information
4.8.2 Zendesk Description, Business Overview
4.8.3 Zendesk Computer Telephony Integration Software Products Offered
4.8.4 Zendesk Computer Telephony Integration Software Revenue and Gross Margin (2019-2024)
4.8.5 Zendesk Computer Telephony Integration Software Revenue by Product in 2023
4.8.6 Zendesk Computer Telephony Integration Software Revenue by Application in 2023
4.8.7 Zendesk Computer Telephony Integration Software Revenue by Geographic Area in 2023
4.8.8 Zendesk Recent Development
4.9 Freshworks
4.9.1 Freshworks Company Information
4.9.2 Freshworks Description, Business Overview
4.9.3 Freshworks Computer Telephony Integration Software Products Offered
4.9.4 Freshworks Computer Telephony Integration Software Revenue and Gross Margin (2019-2024)
4.9.5 Freshworks Computer Telephony Integration Software Revenue by Product in 2023
4.9.6 Freshworks Computer Telephony Integration Software Revenue by Application in 2023
4.9.7 Freshworks Computer Telephony Integration Software Revenue by Geographic Area in 2023
4.9.8 Freshworks Recent Development
4.10 NICE inContact
4.10.1 NICE inContact Company Information
4.10.2 NICE inContact Description, Business Overview
4.10.3 NICE inContact Computer Telephony Integration Software Products Offered
4.10.4 NICE inContact Computer Telephony Integration Software Revenue and Gross Margin (2019-2024)
4.10.5 NICE inContact Computer Telephony Integration Software Revenue by Product in 2023
4.10.6 NICE inContact Computer Telephony Integration Software Revenue by Application in 2023
4.10.7 NICE inContact Computer Telephony Integration Software Revenue by Geographic Area in 2023
4.10.8 NICE inContact Recent Development
4.11 Nextiva
4.11.1 Nextiva Company Information
4.11.2 Nextiva Description, Business Overview
4.11.3 Nextiva Computer Telephony Integration Software Products Offered
4.11.4 Nextiva Computer Telephony Integration Software Revenue and Gross Margin (2019-2024)
4.11.5 Nextiva Computer Telephony Integration Software Revenue by Product in 2023
4.11.6 Nextiva Computer Telephony Integration Software Revenue by Application in 2023
4.11.7 Nextiva Computer Telephony Integration Software Revenue by Geographic Area in 2023
4.11.8 Nextiva Recent Development
4.12 Talkdesk
4.12.1 Talkdesk Company Information
4.12.2 Talkdesk Description, Business Overview
4.12.3 Talkdesk Computer Telephony Integration Software Products Offered
4.12.4 Talkdesk Computer Telephony Integration Software Revenue and Gross Margin (2019-2024)
4.12.5 Talkdesk Computer Telephony Integration Software Revenue by Product in 2023
4.12.6 Talkdesk Computer Telephony Integration Software Revenue by Application in 2023
4.12.7 Talkdesk Computer Telephony Integration Software Revenue by Geographic Area in 2023
4.12.8 Talkdesk Recent Development
4.13 Jive Communications (LogMeIn)
4.13.1 Jive Communications (LogMeIn) Company Information
4.13.2 Jive Communications (LogMeIn) Description, Business Overview
4.13.3 Jive Communications (LogMeIn) Computer Telephony Integration Software Products Offered
4.13.4 Jive Communications (LogMeIn) Computer Telephony Integration Software Revenue and Gross Margin (2019-2024)
4.13.5 Jive Communications (LogMeIn) Computer Telephony Integration Software Revenue by Product in 2023
4.13.6 Jive Communications (LogMeIn) Computer Telephony Integration Software Revenue by Application in 2023
4.13.7 Jive Communications (LogMeIn) Computer Telephony Integration Software Revenue by Geographic Area in 2023
4.13.8 Jive Communications (LogMeIn) Recent Development
4.14 Ameyo
4.14.1 Ameyo Company Information
4.14.2 Ameyo Description, Business Overview
4.14.3 Ameyo Computer Telephony Integration Software Products Offered
4.14.4 Ameyo Computer Telephony Integration Software Revenue and Gross Margin (2019-2024)
4.14.5 Ameyo Computer Telephony Integration Software Revenue by Product in 2023
4.14.6 Ameyo Computer Telephony Integration Software Revenue by Application in 2023
4.14.7 Ameyo Computer Telephony Integration Software Revenue by Geographic Area in 2023
4.14.8 Ameyo Recent Development
4.15 Aircall
4.15.1 Aircall Company Information
4.15.2 Aircall Description, Business Overview
4.15.3 Aircall Computer Telephony Integration Software Products Offered
4.15.4 Aircall Computer Telephony Integration Software Revenue and Gross Margin (2019-2024)
4.15.5 Aircall Computer Telephony Integration Software Revenue by Product in 2023
4.15.6 Aircall Computer Telephony Integration Software Revenue by Application in 2023
4.15.7 Aircall Computer Telephony Integration Software Revenue by Geographic Area in 2023
4.15.8 Aircall Recent Development
4.16 Tenfold
4.16.1 Tenfold Company Information
4.16.2 Tenfold Description, Business Overview
4.16.3 Tenfold Computer Telephony Integration Software Products Offered
4.16.4 Tenfold Computer Telephony Integration Software Revenue and Gross Margin (2019-2024)
4.16.5 Tenfold Computer Telephony Integration Software Revenue by Product in 2023
4.16.6 Tenfold Computer Telephony Integration Software Revenue by Application in 2023
4.16.7 Tenfold Computer Telephony Integration Software Revenue by Geographic Area in 2023
4.16.8 Tenfold Recent Development
4.17 Ozonetel
4.17.1 Ozonetel Company Information
4.17.2 Ozonetel Description, Business Overview
4.17.3 Ozonetel Computer Telephony Integration Software Products Offered
4.17.4 Ozonetel Computer Telephony Integration Software Revenue and Gross Margin (2019-2024)
4.17.5 Ozonetel Computer Telephony Integration Software Revenue by Product in 2023
4.17.6 Ozonetel Computer Telephony Integration Software Revenue by Application in 2023
4.17.7 Ozonetel Computer Telephony Integration Software Revenue by Geographic Area in 2023
4.17.8 Ozonetel Recent Development
4.18 InGenius
4.18.1 InGenius Company Information
4.18.2 InGenius Description, Business Overview
4.18.3 InGenius Computer Telephony Integration Software Products Offered
4.18.4 InGenius Computer Telephony Integration Software Revenue and Gross Margin (2019-2024)
4.18.5 InGenius Computer Telephony Integration Software Revenue by Product in 2023
4.18.6 InGenius Computer Telephony Integration Software Revenue by Application in 2023
4.18.7 InGenius Computer Telephony Integration Software Revenue by Geographic Area in 2023
4.18.8 InGenius Recent Development
5 Breakdown Data by Type
5.1 Global Computer Telephony Integration Software Revenue by Type (2019-2024)
5.2 Global Computer Telephony Integration Software Revenue Forecast by Type (2025-2030)
5.3 Computer Telephony Integration Software Revenue Market Share by Type (2019-2030)
6 Breakdown Data by Application
6.1 Global Computer Telephony Integration Software Revenue by Application (2019-2024)
6.2 Global Computer Telephony Integration Software Revenue Forecast by Application (2025-2030)
6.3 Computer Telephony Integration Software Revenue Market Share by Application (2019-2030)
7 North America
7.1 North America Computer Telephony Integration Software Market Size YoY Growth 2019-2030
7.2 North America Computer Telephony Integration Software Market Facts & Figures by Country (2019-2030)
7.3 North America Computer Telephony Integration Software Revenue by Type (2019-2024)
7.4 North America Computer Telephony Integration Software Revenue by Application (2019-2024)
8 Asia-Pacific
8.1 Asia-Pacific Computer Telephony Integration Software Market Size YoY Growth 2019-2030
8.2 Asia-Pacific Computer Telephony Integration Software Market Facts & Figures by Region (2019-2030)
8.3 Asia-Pacific Computer Telephony Integration Software Revenue by Type (2019-2024)
8.4 Asia-Pacific Computer Telephony Integration Software Revenue by Application (2019-2024)
9 Europe
9.1 Europe Computer Telephony Integration Software Market Size YoY Growth 2019-2030
9.2 Europe Computer Telephony Integration Software Market Facts & Figures by Country (2019-2030)
9.3 Europe Computer Telephony Integration Software Revenue by Type (2019-2024)
9.4 Europe Computer Telephony Integration Software Revenue by Application (2019-2024)
10 Latin America
10.1 Latin America Computer Telephony Integration Software Market Size YoY Growth 2019-2030
10.2 Latin America Computer Telephony Integration Software Market Facts & Figures by Country (2019-2030)
10.3 Latin America Computer Telephony Integration Software Revenue by Type (2019-2024)
10.4 Latin America Computer Telephony Integration Software Revenue by Application (2019-2024)
11 Middle East and Africa
11.1 Middle East and Africa Computer Telephony Integration Software Market Size YoY Growth 2019-2030
11.2 Middle East and Africa Computer Telephony Integration Software Market Facts & Figures by Country (2019-2030)
11.3 Middle East and Africa Computer Telephony Integration Software Revenue by Type (2019-2024)
11.4 Middle East and Africa Computer Telephony Integration Software Revenue by Application (2019-2024)
12 Supply Chain and Sales Channel Analysis
12.1 Computer Telephony Integration Software Supply Chain Analysis
12.2 Computer Telephony Integration Software Key Raw Materials and Upstream Suppliers
12.3 Computer Telephony Integration Software Clients Analysis
12.4 Computer Telephony Integration Software Sales Channel and Sales Model Analysis
12.4.1 Computer Telephony Integration Software Distribution Channel Analysis: Indirect Sales VS Direct Sales
12.4.2 Computer Telephony Integration Software Distribution Channel Analysis: Online Sales VS Offline Sales
12.4.3 Computer Telephony Integration Software Distributors
13 Market Dynamics
13.1 Computer Telephony Integration Software Industry Trends
13.2 Computer Telephony Integration Software Market Drivers
13.3 Computer Telephony Integration Software Market Challenges
13.4 Computer Telephony Integration Software Market Restraints
14 Research Findings and Conclusion
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Author Details
15.3 Disclaimer

Companies Mentioned:

Five9
Salesforce
RingCentral
Twilio
Enghouse Interactive
NewVoiceMedia (Vonage)
Genesys
Zendesk
Freshworks
NICE inContact
Nextiva
Talkdesk
Jive Communications (LogMeIn)
Ameyo
Aircall
Tenfold
Ozonetel
InGenius

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