Contact and Call Centers act as a central point in an enterprise from where all customer contacts are managed. They play a prominent role within an enterprise's broad customer management strategies. Contact and Call Center Outsourcing service refers to assigning the Contact Center Outsourcing service of your company to another company with an agreement between both the companies. They hire another company that have experienced, professionally skilled and qualified staff to handle their contact centers and customer services.
Market Analysis and Insights: Global Contact and Call Centre Outsourcing Market
The global Contact and Call Centre Outsourcing market is projected to grow from US$ million in 2024 to US$ million by 2030, at a Compound Annual Growth Rate (CAGR) of % during the forecast period.
In terms of regions, North America is expected to remain the largest market during the forecast period.
Report Covers:
This report presents an overview of global market for Contact and Call Centre Outsourcing market size. Analyses of the global market trends, with historic market revenue data for 2019 - 2023, estimates for 2024, and projections of CAGR through 2030.
This report researches the key producers of Contact and Call Centre Outsourcing, also provides the revenue of main regions and countries. Highlights of the upcoming market potential for Contact and Call Centre Outsourcing, and key regions/countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.
This report focuses on the Contact and Call Centre Outsourcing revenue, market share and industry ranking of main companies, data from 2019 to 2024. Identification of the major stakeholders in the global Contact and Call Centre Outsourcing market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.
This report analyzes the segments data by Type and by Application, revenue, and growth rate, from 2019 to 2030. Evaluation and forecast the market size for Contact and Call Centre Outsourcing revenue, projected growth trends, production technology, application and end-user industry.
Market Segmentation
By Company
Teleperformance
Synnex
Alorica
Atento
Acticall Sitel Group
Arvato
Sykes
TTEC
SERCO GROUP
Xerox Corporation
CGS Inc
Webhelp
StarTek
Grupo Konecta
Carlyle Group (Comdata)
Capita
Hinduja Global Solutions (HGS)
Transcosmos
Five9
Transcom
HKT Teleservices
Telekom Malaysia (VADS)
Invensis Technologies
Segment by Type
On-Premise Type
Cloud-based Type
Segment by Application
BFSI
Retail
Government and Public Sector
IT & Telecommunication
Healthcare and Life Sciences
Manufacturing
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
China
Asia (excluding China)
Japan
South Korea
China Taiwan
Southeast Asia
India
Latin America, Middle East & Africa
Brazil
Mexico
Turkey
Israel
GCC Countries
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Revenue of Contact and Call Centre Outsourcing in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. This section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Contact and Call Centre Outsourcing companies鈥� competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: North America (US & Canada) by Type, by Application and by country, revenue for each segment.
Chapter 7: Europe by Type, by Application and by country, revenue for each segment.
Chapter 8: China by Type, and by Application, revenue for each segment.
Chapter 9: Asia (excluding China) by Type, by Application and by region, revenue for each segment.
Chapter 10: Middle East, Africa, and Latin America by Type, by Application and by country, revenue for each segment.
Chapter 11: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Contact and Call Centre Outsourcing revenue, gross margin, and recent development, etc.
Chapter 12: Analyst's Viewpoints/Conclusions
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Contact and Call Centre Outsourcing Market Size Growth Rate by Type, 2019 VS 2023 VS 2030
1.2.2 On-Premise Type
1.2.3 Cloud-based Type
1.3 Market by Application
1.3.1 Global Contact and Call Centre Outsourcing Market Size Growth Rate by Application, 2019 VS 2023 VS 2030
1.3.2 BFSI
1.3.3 Retail
1.3.4 Government and Public Sector
1.3.5 IT & Telecommunication
1.3.6 Healthcare and Life Sciences
1.3.7 Manufacturing
1.3.8 Others
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Contact and Call Centre Outsourcing Market Perspective (2019-2030)
2.2 Global Contact and Call Centre Outsourcing Growth Trends by Region
2.2.1 Contact and Call Centre Outsourcing Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Contact and Call Centre Outsourcing Historic Market Size by Region (2019-2024)
2.2.3 Contact and Call Centre Outsourcing Forecasted Market Size by Region (2025-2030)
2.3 Contact and Call Centre Outsourcing Market Dynamics
2.3.1 Contact and Call Centre Outsourcing Industry Trends
2.3.2 Contact and Call Centre Outsourcing Market Drivers
2.3.3 Contact and Call Centre Outsourcing Market Challenges
2.3.4 Contact and Call Centre Outsourcing Market Restraints
3 Competition Landscape by Key Players
3.1 Global Revenue Contact and Call Centre Outsourcing by Players
3.1.1 Global Contact and Call Centre Outsourcing Revenue by Players (2019-2024)
3.1.2 Global Contact and Call Centre Outsourcing Revenue Market Share by Players (2019-2024)
3.2 Global Contact and Call Centre Outsourcing Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players of Contact and Call Centre Outsourcing, Ranking by Revenue, 2022 VS 2023 VS 2024
3.4 Global Contact and Call Centre Outsourcing Market Concentration Ratio
3.4.1 Global Contact and Call Centre Outsourcing Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Contact and Call Centre Outsourcing Revenue in 2023
3.5 Global Key Players of Contact and Call Centre Outsourcing Head office and Area Served
3.6 Global Key Players of Contact and Call Centre Outsourcing, Product and Application
3.7 Global Key Players of Contact and Call Centre Outsourcing, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Contact and Call Centre Outsourcing Breakdown Data by Type
4.1 Global Contact and Call Centre Outsourcing Historic Market Size by Type (2019-2024)
4.2 Global Contact and Call Centre Outsourcing Forecasted Market Size by Type (2025-2030)
5 Contact and Call Centre Outsourcing Breakdown Data by Application
5.1 Global Contact and Call Centre Outsourcing Historic Market Size by Application (2019-2024)
5.2 Global Contact and Call Centre Outsourcing Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Contact and Call Centre Outsourcing Market Size (2019-2030)
6.2 North America Contact and Call Centre Outsourcing Market Size by Type
6.2.1 North America Contact and Call Centre Outsourcing Market Size by Type (2019-2024)
6.2.2 North America Contact and Call Centre Outsourcing Market Size by Type (2025-2030)
6.2.3 North America Contact and Call Centre Outsourcing Market Share by Type (2019-2030)
6.3 North America Contact and Call Centre Outsourcing Market Size by Application
6.3.1 North America Contact and Call Centre Outsourcing Market Size by Application (2019-2024)
6.3.2 North America Contact and Call Centre Outsourcing Market Size by Application (2025-2030)
6.3.3 North America Contact and Call Centre Outsourcing Market Share by Application (2019-2030)
6.4 North America Contact and Call Centre Outsourcing Market Size by Country
6.4.1 North America Contact and Call Centre Outsourcing Market Size by Country: 2019 VS 2023 VS 2030
6.4.2 North America Contact and Call Centre Outsourcing Market Size by Country (2019-2024)
6.4.3 North America Contact and Call Centre Outsourcing Market Size by Country (2025-2030)
6.4.4 U.S.
6.4.5 Canada
7 Europe
7.1 Europe Contact and Call Centre Outsourcing Market Size (2019-2030)
7.2 Europe Contact and Call Centre Outsourcing Market Size by Type
7.2.1 Europe Contact and Call Centre Outsourcing Market Size by Type (2019-2024)
7.2.2 Europe Contact and Call Centre Outsourcing Market Size by Type (2025-2030)
7.2.3 Europe Contact and Call Centre Outsourcing Market Share by Type (2019-2030)
7.3 Europe Contact and Call Centre Outsourcing Market Size by Application
7.3.1 Europe Contact and Call Centre Outsourcing Market Size by Application (2019-2024)
7.3.2 Europe Contact and Call Centre Outsourcing Market Size by Application (2025-2030)
7.3.3 Europe Contact and Call Centre Outsourcing Market Share by Application (2019-2030)
7.4 Europe Contact and Call Centre Outsourcing Market Size by Country
7.4.1 Europe Contact and Call Centre Outsourcing Market Size by Country: 2019 VS 2023 VS 2030
7.4.2 Europe Contact and Call Centre Outsourcing Market Size by Country (2019-2024)
7.4.3 Europe Contact and Call Centre Outsourcing Market Size by Country (2025-2030)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 China
8.1 China Contact and Call Centre Outsourcing Market Size (2019-2030)
8.2 China Contact and Call Centre Outsourcing Market Size by Type
8.2.1 China Contact and Call Centre Outsourcing Market Size by Type (2019-2024)
8.2.2 China Contact and Call Centre Outsourcing Market Size by Type (2025-2030)
8.2.3 China Contact and Call Centre Outsourcing Market Share by Type (2019-2030)
8.3 China Contact and Call Centre Outsourcing Market Size by Application
8.3.1 China Contact and Call Centre Outsourcing Market Size by Application (2019-2024)
8.3.2 China Contact and Call Centre Outsourcing Market Size by Application (2025-2030)
8.3.3 China Contact and Call Centre Outsourcing Market Share by Application (2019-2030)
9 Asia (excluding China)
9.1 Asia Contact and Call Centre Outsourcing Market Size (2019-2030)
9.2 Asia Contact and Call Centre Outsourcing Market Size by Type
9.2.1 Asia Contact and Call Centre Outsourcing Market Size by Type (2019-2024)
9.2.2 Asia Contact and Call Centre Outsourcing Market Size by Type (2025-2030)
9.2.3 Asia Contact and Call Centre Outsourcing Market Share by Type (2019-2030)
9.3 Asia Contact and Call Centre Outsourcing Market Size by Application
9.3.1 Asia Contact and Call Centre Outsourcing Market Size by Application (2019-2024)
9.3.2 Asia Contact and Call Centre Outsourcing Market Size by Application (2025-2030)
9.3.3 Asia Contact and Call Centre Outsourcing Market Share by Application (2019-2030)
9.4 Asia Contact and Call Centre Outsourcing Market Size by Region
9.4.1 Asia Contact and Call Centre Outsourcing Market Size by Region: 2019 VS 2023 VS 2030
9.4.2 Asia Contact and Call Centre Outsourcing Market Size by Region (2019-2024)
9.4.3 Asia Contact and Call Centre Outsourcing Market Size by Region (2025-2030)
9.4.4 Japan
9.4.5 South Korea
9.4.6 China Taiwan
9.4.7 Southeast Asia
9.4.8 India
9.4.9 Australia
10 Middle East, Africa, and Latin America
10.1 Middle East, Africa, and Latin America Contact and Call Centre Outsourcing Market Size (2019-2030)
10.2 Middle East, Africa, and Latin America Contact and Call Centre Outsourcing Market Size by Type
10.2.1 Middle East, Africa, and Latin America Contact and Call Centre Outsourcing Market Size by Type (2019-2024)
10.2.2 Middle East, Africa, and Latin America Contact and Call Centre Outsourcing Market Size by Type (2025-2030)
10.2.3 Middle East, Africa, and Latin America Contact and Call Centre Outsourcing Market Share by Type (2019-2030)
10.3 Middle East, Africa, and Latin America Contact and Call Centre Outsourcing Market Size by Application
10.3.1 Middle East, Africa, and Latin America Contact and Call Centre Outsourcing Market Size by Application (2019-2024)
10.3.2 Middle East, Africa, and Latin America Contact and Call Centre Outsourcing Market Size by Application (2025-2030)
10.3.3 Middle East, Africa, and Latin America Contact and Call Centre Outsourcing Market Share by Application (2019-2030)
10.4 Middle East, Africa, and Latin America Contact and Call Centre Outsourcing Market Size by Country
10.4.1 Middle East, Africa, and Latin America Contact and Call Centre Outsourcing Market Size by Country: 2019 VS 2023 VS 2030
10.4.2 Middle East, Africa, and Latin America Contact and Call Centre Outsourcing Market Size by Country (2019-2024)
10.4.3 Middle East, Africa, and Latin America Contact and Call Centre Outsourcing Market Size by Country (2025-2030)
10.4.4 Brazil
10.4.5 Mexico
10.4.6 Turkey
10.4.7 Saudi Arabia
10.4.8 Israel
10.4.9 GCC Countries
11 Key Players Profiles
11.1 Teleperformance
11.1.1 Teleperformance Company Details
11.1.2 Teleperformance Business Overview
11.1.3 Teleperformance Contact and Call Centre Outsourcing Introduction
11.1.4 Teleperformance Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.1.5 Teleperformance Recent Developments
11.2 Synnex
11.2.1 Synnex Company Details
11.2.2 Synnex Business Overview
11.2.3 Synnex Contact and Call Centre Outsourcing Introduction
11.2.4 Synnex Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.2.5 Synnex Recent Developments
11.3 Alorica
11.3.1 Alorica Company Details
11.3.2 Alorica Business Overview
11.3.3 Alorica Contact and Call Centre Outsourcing Introduction
11.3.4 Alorica Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.3.5 Alorica Recent Developments
11.4 Atento
11.4.1 Atento Company Details
11.4.2 Atento Business Overview
11.4.3 Atento Contact and Call Centre Outsourcing Introduction
11.4.4 Atento Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.4.5 Atento Recent Developments
11.5 Acticall Sitel Group
11.5.1 Acticall Sitel Group Company Details
11.5.2 Acticall Sitel Group Business Overview
11.5.3 Acticall Sitel Group Contact and Call Centre Outsourcing Introduction
11.5.4 Acticall Sitel Group Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.5.5 Acticall Sitel Group Recent Developments
11.6 Arvato
11.6.1 Arvato Company Details
11.6.2 Arvato Business Overview
11.6.3 Arvato Contact and Call Centre Outsourcing Introduction
11.6.4 Arvato Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.6.5 Arvato Recent Developments
11.7 Sykes
11.7.1 Sykes Company Details
11.7.2 Sykes Business Overview
11.7.3 Sykes Contact and Call Centre Outsourcing Introduction
11.7.4 Sykes Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.7.5 Sykes Recent Developments
11.8 TTEC
11.8.1 TTEC Company Details
11.8.2 TTEC Business Overview
11.8.3 TTEC Contact and Call Centre Outsourcing Introduction
11.8.4 TTEC Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.8.5 TTEC Recent Developments
11.9 SERCO GROUP
11.9.1 SERCO GROUP Company Details
11.9.2 SERCO GROUP Business Overview
11.9.3 SERCO GROUP Contact and Call Centre Outsourcing Introduction
11.9.4 SERCO GROUP Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.9.5 SERCO GROUP Recent Developments
11.10 Xerox Corporation
11.10.1 Xerox Corporation Company Details
11.10.2 Xerox Corporation Business Overview
11.10.3 Xerox Corporation Contact and Call Centre Outsourcing Introduction
11.10.4 Xerox Corporation Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.10.5 Xerox Corporation Recent Developments
11.11 CGS Inc
11.11.1 CGS Inc Company Details
11.11.2 CGS Inc Business Overview
11.11.3 CGS Inc Contact and Call Centre Outsourcing Introduction
11.11.4 CGS Inc Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.11.5 CGS Inc Recent Developments
11.12 Webhelp
11.12.1 Webhelp Company Details
11.12.2 Webhelp Business Overview
11.12.3 Webhelp Contact and Call Centre Outsourcing Introduction
11.12.4 Webhelp Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.12.5 Webhelp Recent Developments
11.13 StarTek
11.13.1 StarTek Company Details
11.13.2 StarTek Business Overview
11.13.3 StarTek Contact and Call Centre Outsourcing Introduction
11.13.4 StarTek Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.13.5 StarTek Recent Developments
11.14 Grupo Konecta
11.14.1 Grupo Konecta Company Details
11.14.2 Grupo Konecta Business Overview
11.14.3 Grupo Konecta Contact and Call Centre Outsourcing Introduction
11.14.4 Grupo Konecta Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.14.5 Grupo Konecta Recent Developments
11.15 Carlyle Group (Comdata)
11.15.1 Carlyle Group (Comdata) Company Details
11.15.2 Carlyle Group (Comdata) Business Overview
11.15.3 Carlyle Group (Comdata) Contact and Call Centre Outsourcing Introduction
11.15.4 Carlyle Group (Comdata) Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.15.5 Carlyle Group (Comdata) Recent Developments
11.16 Capita
11.16.1 Capita Company Details
11.16.2 Capita Business Overview
11.16.3 Capita Contact and Call Centre Outsourcing Introduction
11.16.4 Capita Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.16.5 Capita Recent Developments
11.17 Hinduja Global Solutions (HGS)
11.17.1 Hinduja Global Solutions (HGS) Company Details
11.17.2 Hinduja Global Solutions (HGS) Business Overview
11.17.3 Hinduja Global Solutions (HGS) Contact and Call Centre Outsourcing Introduction
11.17.4 Hinduja Global Solutions (HGS) Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.17.5 Hinduja Global Solutions (HGS) Recent Developments
11.18 Transcosmos
11.18.1 Transcosmos Company Details
11.18.2 Transcosmos Business Overview
11.18.3 Transcosmos Contact and Call Centre Outsourcing Introduction
11.18.4 Transcosmos Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.18.5 Transcosmos Recent Developments
11.19 Five9
11.19.1 Five9 Company Details
11.19.2 Five9 Business Overview
11.19.3 Five9 Contact and Call Centre Outsourcing Introduction
11.19.4 Five9 Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.19.5 Five9 Recent Developments
11.20 Transcom
11.20.1 Transcom Company Details
11.20.2 Transcom Business Overview
11.20.3 Transcom Contact and Call Centre Outsourcing Introduction
11.20.4 Transcom Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.20.5 Transcom Recent Developments
11.21 HKT Teleservices
11.21.1 HKT Teleservices Company Details
11.21.2 HKT Teleservices Business Overview
11.21.3 HKT Teleservices Contact and Call Centre Outsourcing Introduction
11.21.4 HKT Teleservices Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.21.5 HKT Teleservices Recent Developments
11.22 Telekom Malaysia (VADS)
11.22.1 Telekom Malaysia (VADS) Company Details
11.22.2 Telekom Malaysia (VADS) Business Overview
11.22.3 Telekom Malaysia (VADS) Contact and Call Centre Outsourcing Introduction
11.22.4 Telekom Malaysia (VADS) Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.22.5 Telekom Malaysia (VADS) Recent Developments
11.23 Invensis Technologies
11.23.1 Invensis Technologies Company Details
11.23.2 Invensis Technologies Business Overview
11.23.3 Invensis Technologies Contact and Call Centre Outsourcing Introduction
11.23.4 Invensis Technologies Revenue in Contact and Call Centre Outsourcing Business (2019-2024)
11.23.5 Invensis Technologies Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Teleperformance
Synnex
Alorica
Atento
Acticall Sitel Group
Arvato
Sykes
TTEC
SERCO GROUP
Xerox Corporation
CGS Inc
Webhelp
StarTek
Grupo Konecta
Carlyle Group (Comdata)
Capita
Hinduja Global Solutions (HGS)
Transcosmos
Five9
Transcom
HKT Teleservices
Telekom Malaysia (VADS)
Invensis Technologies
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*If Applicable.
