Global Contact Center Analytics Market Insights, Forecast to 2029

Publication ID:

PB504232702

Publication Date:

April 3, 2023

Pages:

108

Publisher:

MRRPB5

Countries:

Global [1]

USD 4,900.00

Internet [2]

Computing & Electronics [3]

Description:

Market Analysis and Insights: Global Contact Center Analytics Market
The global Contact Center Analytics market is projected to grow from US$ 1307.7 million in 2023 to US$ 2707.6 million by 2029, at a Compound Annual Growth Rate (CAGR) of 12.9% during the forecast period.
On-premises deployment model has higher adoption than the on-demand deployment model leading. It is majorly deployed by large Enterprises owing to various factors, including reduced initial price, data security, higher customization options, and control over the implementation process.
Report Includes
This report presents an overview of global market for Contact Center Analytics market size. Analyses of the global market trends, with historic market revenue data for 2018 - 2022, estimates for 2023, and projections of CAGR through 2029.
This report researches the key producers of Contact Center Analytics, also provides the revenue of main regions and countries. Highlights of the upcoming market potential for Contact Center Analytics, and key regions/countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.
This report focuses on the Contact Center Analytics revenue, market share and industry ranking of main companies, data from 2018 to 2023. Identification of the major stakeholders in the global Contact Center Analytics market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.
This report analyzes the segments data by type and by application, revenue, and growth rate, from 2018 to 2029. Evaluation and forecast the market size for Contact Center Analytics revenue, projected growth trends, production technology, application and end-user industry.
Descriptive company profiles of the major global players, including Cisco Systems, Inc., Genpact Limited, Verint Systems Inc., 8x8, Inc., Genesys, Oracle Corporation, Mitel Networks Corporation, SAP SE and Nice Ltd., etc.
By Company
Cisco Systems, Inc.
Genpact Limited
Verint Systems Inc.
8x8, Inc.
Genesys
Oracle Corporation
Mitel Networks Corporation
SAP SE
Nice Ltd.
Enghouse Interactive
Five9, Inc.
Callminer
Servion Global Solutions
Segment by Type
On-Premises
On-Demand
Segment by Application
Automatic Call Distributor
Log Management
Risk and Compliance Management
Real-time Monitoring and Reporting
Workforce Optimization
Customer Experience Management
Others applications
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East, Africa, and Latin America
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc.), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Revenue of Contact Center Analytics in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. This section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Contact Center Analytics companies鈥� competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: North America by type, by application and by country, revenue for each segment.
Chapter 7: Europe by type, by application and by country, revenue for each segment.
Chapter 8: China by type and by application revenue for each segment.
Chapter 9: Asia (excluding China) by type, by application and by region, revenue for each segment.
Chapter 10: Middle East, Africa, and Latin America by type, by application and by country, revenue for each segment.
Chapter 11: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Contact Center Analytics revenue, gross margin, and recent development, etc.
Chapter 12: Analyst's Viewpoints/Conclusions

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Contact Center Analytics Market Size Growth Rate by Type, 2018 VS 2022 VS 2029
1.2.2 On-Premises
1.2.3 On-Demand
1.3 Market by Application
1.3.1 Global Contact Center Analytics Market Size Growth Rate by Application, 2018 VS 2022 VS 2029
1.3.2 Automatic Call Distributor
1.3.3 Log Management
1.3.4 Risk and Compliance Management
1.3.5 Real-time Monitoring and Reporting
1.3.6 Workforce Optimization
1.3.7 Customer Experience Management
1.3.8 Others applications
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Contact Center Analytics Market Perspective (2018-2029)
2.2 Global Contact Center Analytics Growth Trends by Region
2.2.1 Contact Center Analytics Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Contact Center Analytics Historic Market Size by Region (2018-2023)
2.2.3 Contact Center Analytics Forecasted Market Size by Region (2024-2029)
2.3 Contact Center Analytics Market Dynamics
2.3.1 Contact Center Analytics Industry Trends
2.3.2 Contact Center Analytics Market Drivers
2.3.3 Contact Center Analytics Market Challenges
2.3.4 Contact Center Analytics Market Restraints
3 Competition Landscape by Key Players
3.1 Global Revenue Contact Center Analytics by Players
3.1.1 Global Contact Center Analytics Revenue by Players (2018-2023)
3.1.2 Global Contact Center Analytics Revenue Market Share by Players (2018-2023)
3.2 Global Contact Center Analytics Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players of Contact Center Analytics, Ranking by Revenue, 2021 VS 2022 VS 2023
3.4 Global Contact Center Analytics Market Concentration Ratio
3.4.1 Global Contact Center Analytics Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Contact Center Analytics Revenue in 2022
3.5 Global Key Players of Contact Center Analytics Head office and Area Served
3.6 Global Key Players of Contact Center Analytics, Product and Application
3.7 Global Key Players of Contact Center Analytics, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Contact Center Analytics Breakdown Data by Type
4.1 Global Contact Center Analytics Historic Market Size by Type (2018-2023)
4.2 Global Contact Center Analytics Forecasted Market Size by Type (2024-2029)
5 Contact Center Analytics Breakdown Data by Application
5.1 Global Contact Center Analytics Historic Market Size by Application (2018-2023)
5.2 Global Contact Center Analytics Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America Contact Center Analytics Market Size (2018-2029)
6.2 North America Contact Center Analytics Market Size by Type
6.2.1 North America Contact Center Analytics Market Size by Type (2018-2023)
6.2.2 North America Contact Center Analytics Market Size by Type (2024-2029)
6.2.3 North America Contact Center Analytics Market Share by Type (2018-2029)
6.3 North America Contact Center Analytics Market Size by Application
6.3.1 North America Contact Center Analytics Market Size by Application (2018-2023)
6.3.2 North America Contact Center Analytics Market Size by Application (2024-2029)
6.3.3 North America Contact Center Analytics Market Share by Application (2018-2029)
6.4 North America Contact Center Analytics Market Size by Country
6.4.1 North America Contact Center Analytics Market Size by Country: 2018 VS 2022 VS 2029
6.4.2 North America Contact Center Analytics Market Size by Country (2018-2023)
6.4.3 North America Contact Center Analytics Market Size by Country (2024-2029)
6.4.4 U.S.
6.4.5 Canada
7 Europe
7.1 Europe Contact Center Analytics Market Size (2018-2029)
7.2 Europe Contact Center Analytics Market Size by Type
7.2.1 Europe Contact Center Analytics Market Size by Type (2018-2023)
7.2.2 Europe Contact Center Analytics Market Size by Type (2024-2029)
7.2.3 Europe Contact Center Analytics Market Share by Type (2018-2029)
7.3 Europe Contact Center Analytics Market Size by Application
7.3.1 Europe Contact Center Analytics Market Size by Application (2018-2023)
7.3.2 Europe Contact Center Analytics Market Size by Application (2024-2029)
7.3.3 Europe Contact Center Analytics Market Share by Application (2018-2029)
7.4 Europe Contact Center Analytics Market Size by Country
7.4.1 Europe Contact Center Analytics Market Size by Country: 2018 VS 2022 VS 2029
7.4.2 Europe Contact Center Analytics Market Size by Country (2018-2023)
7.4.3 Europe Contact Center Analytics Market Size by Country (2024-2029)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 China
8.1 China Contact Center Analytics Market Size (2018-2029)
8.2 China Contact Center Analytics Market Size by Type
8.2.1 China Contact Center Analytics Market Size by Type (2018-2023)
8.2.2 China Contact Center Analytics Market Size by Type (2024-2029)
8.2.3 China Contact Center Analytics Market Share by Type (2018-2029)
8.3 China Contact Center Analytics Market Size by Application
8.3.1 China Contact Center Analytics Market Size by Application (2018-2023)
8.3.2 China Contact Center Analytics Market Size by Application (2024-2029)
8.3.3 China Contact Center Analytics Market Share by Application (2018-2029)
9 Asia (excluding China)
9.1 Asia Contact Center Analytics Market Size (2018-2029)
9.2 Asia Contact Center Analytics Market Size by Type
9.2.1 Asia Contact Center Analytics Market Size by Type (2018-2023)
9.2.2 Asia Contact Center Analytics Market Size by Type (2024-2029)
9.2.3 Asia Contact Center Analytics Market Share by Type (2018-2029)
9.3 Asia Contact Center Analytics Market Size by Application
9.3.1 Asia Contact Center Analytics Market Size by Application (2018-2023)
9.3.2 Asia Contact Center Analytics Market Size by Application (2024-2029)
9.3.3 Asia Contact Center Analytics Market Share by Application (2018-2029)
9.4 Asia Contact Center Analytics Market Size by Region
9.4.1 Asia Contact Center Analytics Market Size by Region: 2018 VS 2022 VS 2029
9.4.2 Asia Contact Center Analytics Market Size by Region (2018-2023)
9.4.3 Asia Contact Center Analytics Market Size by Region (2024-2029)
9.4.4 Japan
9.4.5 South Korea
9.4.6 China Taiwan
9.4.7 Southeast Asia
9.4.8 India
9.4.9 Australia
10 Middle East, Africa, and Latin America
10.1 Middle East, Africa, and Latin America Contact Center Analytics Market Size (2018-2029)
10.2 Middle East, Africa, and Latin America Contact Center Analytics Market Size by Type
10.2.1 Middle East, Africa, and Latin America Contact Center Analytics Market Size by Type (2018-2023)
10.2.2 Middle East, Africa, and Latin America Contact Center Analytics Market Size by Type (2024-2029)
10.2.3 Middle East, Africa, and Latin America Contact Center Analytics Market Share by Type (2018-2029)
10.3 Middle East, Africa, and Latin America Contact Center Analytics Market Size by Application
10.3.1 Middle East, Africa, and Latin America Contact Center Analytics Market Size by Application (2018-2023)
10.3.2 Middle East, Africa, and Latin America Contact Center Analytics Market Size by Application (2024-2029)
10.3.3 Middle East, Africa, and Latin America Contact Center Analytics Market Share by Application (2018-2029)
10.4 Middle East, Africa, and Latin America Contact Center Analytics Market Size by Country
10.4.1 Middle East, Africa, and Latin America Contact Center Analytics Market Size by Country: 2018 VS 2022 VS 2029
10.4.2 Middle East, Africa, and Latin America Contact Center Analytics Market Size by Country (2018-2023)
10.4.3 Middle East, Africa, and Latin America Contact Center Analytics Market Size by Country (2024-2029)
10.4.4 Brazil
10.4.5 Mexico
10.4.6 Turkey
10.4.7 Saudi Arabia
10.4.8 Israel
10.4.9 GCC Countries
11 Key Players Profiles
11.1 Cisco Systems, Inc.
11.1.1 Cisco Systems, Inc. Company Details
11.1.2 Cisco Systems, Inc. Business Overview
11.1.3 Cisco Systems, Inc. Contact Center Analytics Introduction
11.1.4 Cisco Systems, Inc. Revenue in Contact Center Analytics Business (2018-2023)
11.1.5 Cisco Systems, Inc. Recent Developments
11.2 Genpact Limited
11.2.1 Genpact Limited Company Details
11.2.2 Genpact Limited Business Overview
11.2.3 Genpact Limited Contact Center Analytics Introduction
11.2.4 Genpact Limited Revenue in Contact Center Analytics Business (2018-2023)
11.2.5 Genpact Limited Recent Developments
11.3 Verint Systems Inc.
11.3.1 Verint Systems Inc. Company Details
11.3.2 Verint Systems Inc. Business Overview
11.3.3 Verint Systems Inc. Contact Center Analytics Introduction
11.3.4 Verint Systems Inc. Revenue in Contact Center Analytics Business (2018-2023)
11.3.5 Verint Systems Inc. Recent Developments
11.4 8x8, Inc.
11.4.1 8x8, Inc. Company Details
11.4.2 8x8, Inc. Business Overview
11.4.3 8x8, Inc. Contact Center Analytics Introduction
11.4.4 8x8, Inc. Revenue in Contact Center Analytics Business (2018-2023)
11.4.5 8x8, Inc. Recent Developments
11.5 Genesys
11.5.1 Genesys Company Details
11.5.2 Genesys Business Overview
11.5.3 Genesys Contact Center Analytics Introduction
11.5.4 Genesys Revenue in Contact Center Analytics Business (2018-2023)
11.5.5 Genesys Recent Developments
11.6 Oracle Corporation
11.6.1 Oracle Corporation Company Details
11.6.2 Oracle Corporation Business Overview
11.6.3 Oracle Corporation Contact Center Analytics Introduction
11.6.4 Oracle Corporation Revenue in Contact Center Analytics Business (2018-2023)
11.6.5 Oracle Corporation Recent Developments
11.7 Mitel Networks Corporation
11.7.1 Mitel Networks Corporation Company Details
11.7.2 Mitel Networks Corporation Business Overview
11.7.3 Mitel Networks Corporation Contact Center Analytics Introduction
11.7.4 Mitel Networks Corporation Revenue in Contact Center Analytics Business (2018-2023)
11.7.5 Mitel Networks Corporation Recent Developments
11.8 SAP SE
11.8.1 SAP SE Company Details
11.8.2 SAP SE Business Overview
11.8.3 SAP SE Contact Center Analytics Introduction
11.8.4 SAP SE Revenue in Contact Center Analytics Business (2018-2023)
11.8.5 SAP SE Recent Developments
11.9 Nice Ltd.
11.9.1 Nice Ltd. Company Details
11.9.2 Nice Ltd. Business Overview
11.9.3 Nice Ltd. Contact Center Analytics Introduction
11.9.4 Nice Ltd. Revenue in Contact Center Analytics Business (2018-2023)
11.9.5 Nice Ltd. Recent Developments
11.10 Enghouse Interactive
11.10.1 Enghouse Interactive Company Details
11.10.2 Enghouse Interactive Business Overview
11.10.3 Enghouse Interactive Contact Center Analytics Introduction
11.10.4 Enghouse Interactive Revenue in Contact Center Analytics Business (2018-2023)
11.10.5 Enghouse Interactive Recent Developments
11.11 Five9, Inc.
11.11.1 Five9, Inc. Company Details
11.11.2 Five9, Inc. Business Overview
11.11.3 Five9, Inc. Contact Center Analytics Introduction
11.11.4 Five9, Inc. Revenue in Contact Center Analytics Business (2018-2023)
11.11.5 Five9, Inc. Recent Developments
11.12 Callminer
11.12.1 Callminer Company Details
11.12.2 Callminer Business Overview
11.12.3 Callminer Contact Center Analytics Introduction
11.12.4 Callminer Revenue in Contact Center Analytics Business (2018-2023)
11.12.5 Callminer Recent Developments
11.13 Servion Global Solutions
11.13.1 Servion Global Solutions Company Details
11.13.2 Servion Global Solutions Business Overview
11.13.3 Servion Global Solutions Contact Center Analytics Introduction
11.13.4 Servion Global Solutions Revenue in Contact Center Analytics Business (2018-2023)
11.13.5 Servion Global Solutions Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Companies Mentioned:

Cisco Systems, Inc.
Genpact Limited
Verint Systems Inc.
8x8, Inc.
Genesys
Oracle Corporation
Mitel Networks Corporation
SAP SE
Nice Ltd.
Enghouse Interactive
Five9, Inc.
Callminer
Servion Global Solutions

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