Global Contact Center Analytics Market Research Report 2023

Publication ID:

PB503235325

Publication Date:

March 21, 2023

Pages:

Publisher:

MRRPB5

Countries:

Global [1]

USD 2,900.00

Internet [2]

Computing & Electronics [3]

Description:

Highlights
The global Contact Center Analytics market was valued at US$ 1307.7 million in 2022 and is anticipated to reach US$ 2707.6 million by 2029, witnessing a CAGR of 12.9% during the forecast period 2023-2029. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
On-premises deployment model has higher adoption than the on-demand deployment model leading. It is majorly deployed by large Enterprises owing to various factors, including reduced initial price, data security, higher customization options, and control over the implementation process.
Report Scope
This report aims to provide a comprehensive presentation of the global market for Contact Center Analytics, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Contact Center Analytics.
The Contact Center Analytics market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2022 as the base year, with history and forecast data for the period from 2018 to 2029. This report segments the global Contact Center Analytics market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Contact Center Analytics companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by type, by application, and by regions.
By Company
Cisco Systems, Inc.
Genpact Limited
Verint Systems Inc.
8x8, Inc.
Genesys
Oracle Corporation
Mitel Networks Corporation
SAP SE
Nice Ltd.
Enghouse Interactive
Five9, Inc.
Callminer
Servion Global Solutions
Segment by Type
On-Premises
On-Demand
Segment by Application
Automatic Call Distributor
Log Management
Risk and Compliance Management
Real-time Monitoring and Reporting
Workforce Optimization
Customer Experience Management
Others applications
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Core Chapters
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Contact Center Analytics companies鈥� competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the key companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Contact Center Analytics Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 On-Premises
1.2.3 On-Demand
1.3 Market by Application
1.3.1 Global Contact Center Analytics Market Growth by Application: 2018 VS 2022 VS 2029
1.3.2 Automatic Call Distributor
1.3.3 Log Management
1.3.4 Risk and Compliance Management
1.3.5 Real-time Monitoring and Reporting
1.3.6 Workforce Optimization
1.3.7 Customer Experience Management
1.3.8 Others applications
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Contact Center Analytics Market Perspective (2018-2029)
2.2 Contact Center Analytics Growth Trends by Region
2.2.1 Global Contact Center Analytics Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Contact Center Analytics Historic Market Size by Region (2018-2023)
2.2.3 Contact Center Analytics Forecasted Market Size by Region (2024-2029)
2.3 Contact Center Analytics Market Dynamics
2.3.1 Contact Center Analytics Industry Trends
2.3.2 Contact Center Analytics Market Drivers
2.3.3 Contact Center Analytics Market Challenges
2.3.4 Contact Center Analytics Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Contact Center Analytics Players by Revenue
3.1.1 Global Top Contact Center Analytics Players by Revenue (2018-2023)
3.1.2 Global Contact Center Analytics Revenue Market Share by Players (2018-2023)
3.2 Global Contact Center Analytics Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Contact Center Analytics Revenue
3.4 Global Contact Center Analytics Market Concentration Ratio
3.4.1 Global Contact Center Analytics Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Contact Center Analytics Revenue in 2022
3.5 Contact Center Analytics Key Players Head office and Area Served
3.6 Key Players Contact Center Analytics Product Solution and Service
3.7 Date of Enter into Contact Center Analytics Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Contact Center Analytics Breakdown Data by Type
4.1 Global Contact Center Analytics Historic Market Size by Type (2018-2023)
4.2 Global Contact Center Analytics Forecasted Market Size by Type (2024-2029)
5 Contact Center Analytics Breakdown Data by Application
5.1 Global Contact Center Analytics Historic Market Size by Application (2018-2023)
5.2 Global Contact Center Analytics Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America Contact Center Analytics Market Size (2018-2029)
6.2 North America Contact Center Analytics Market Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America Contact Center Analytics Market Size by Country (2018-2023)
6.4 North America Contact Center Analytics Market Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Contact Center Analytics Market Size (2018-2029)
7.2 Europe Contact Center Analytics Market Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe Contact Center Analytics Market Size by Country (2018-2023)
7.4 Europe Contact Center Analytics Market Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Contact Center Analytics Market Size (2018-2029)
8.2 Asia-Pacific Contact Center Analytics Market Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific Contact Center Analytics Market Size by Region (2018-2023)
8.4 Asia-Pacific Contact Center Analytics Market Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Contact Center Analytics Market Size (2018-2029)
9.2 Latin America Contact Center Analytics Market Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America Contact Center Analytics Market Size by Country (2018-2023)
9.4 Latin America Contact Center Analytics Market Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Contact Center Analytics Market Size (2018-2029)
10.2 Middle East & Africa Contact Center Analytics Market Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa Contact Center Analytics Market Size by Country (2018-2023)
10.4 Middle East & Africa Contact Center Analytics Market Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Cisco Systems, Inc.
11.1.1 Cisco Systems, Inc. Company Detail
11.1.2 Cisco Systems, Inc. Business Overview
11.1.3 Cisco Systems, Inc. Contact Center Analytics Introduction
11.1.4 Cisco Systems, Inc. Revenue in Contact Center Analytics Business (2018-2023)
11.1.5 Cisco Systems, Inc. Recent Development
11.2 Genpact Limited
11.2.1 Genpact Limited Company Detail
11.2.2 Genpact Limited Business Overview
11.2.3 Genpact Limited Contact Center Analytics Introduction
11.2.4 Genpact Limited Revenue in Contact Center Analytics Business (2018-2023)
11.2.5 Genpact Limited Recent Development
11.3 Verint Systems Inc.
11.3.1 Verint Systems Inc. Company Detail
11.3.2 Verint Systems Inc. Business Overview
11.3.3 Verint Systems Inc. Contact Center Analytics Introduction
11.3.4 Verint Systems Inc. Revenue in Contact Center Analytics Business (2018-2023)
11.3.5 Verint Systems Inc. Recent Development
11.4 8x8, Inc.
11.4.1 8x8, Inc. Company Detail
11.4.2 8x8, Inc. Business Overview
11.4.3 8x8, Inc. Contact Center Analytics Introduction
11.4.4 8x8, Inc. Revenue in Contact Center Analytics Business (2018-2023)
11.4.5 8x8, Inc. Recent Development
11.5 Genesys
11.5.1 Genesys Company Detail
11.5.2 Genesys Business Overview
11.5.3 Genesys Contact Center Analytics Introduction
11.5.4 Genesys Revenue in Contact Center Analytics Business (2018-2023)
11.5.5 Genesys Recent Development
11.6 Oracle Corporation
11.6.1 Oracle Corporation Company Detail
11.6.2 Oracle Corporation Business Overview
11.6.3 Oracle Corporation Contact Center Analytics Introduction
11.6.4 Oracle Corporation Revenue in Contact Center Analytics Business (2018-2023)
11.6.5 Oracle Corporation Recent Development
11.7 Mitel Networks Corporation
11.7.1 Mitel Networks Corporation Company Detail
11.7.2 Mitel Networks Corporation Business Overview
11.7.3 Mitel Networks Corporation Contact Center Analytics Introduction
11.7.4 Mitel Networks Corporation Revenue in Contact Center Analytics Business (2018-2023)
11.7.5 Mitel Networks Corporation Recent Development
11.8 SAP SE
11.8.1 SAP SE Company Detail
11.8.2 SAP SE Business Overview
11.8.3 SAP SE Contact Center Analytics Introduction
11.8.4 SAP SE Revenue in Contact Center Analytics Business (2018-2023)
11.8.5 SAP SE Recent Development
11.9 Nice Ltd.
11.9.1 Nice Ltd. Company Detail
11.9.2 Nice Ltd. Business Overview
11.9.3 Nice Ltd. Contact Center Analytics Introduction
11.9.4 Nice Ltd. Revenue in Contact Center Analytics Business (2018-2023)
11.9.5 Nice Ltd. Recent Development
11.10 Enghouse Interactive
11.10.1 Enghouse Interactive Company Detail
11.10.2 Enghouse Interactive Business Overview
11.10.3 Enghouse Interactive Contact Center Analytics Introduction
11.10.4 Enghouse Interactive Revenue in Contact Center Analytics Business (2018-2023)
11.10.5 Enghouse Interactive Recent Development
11.11 Five9, Inc.
11.11.1 Five9, Inc. Company Detail
11.11.2 Five9, Inc. Business Overview
11.11.3 Five9, Inc. Contact Center Analytics Introduction
11.11.4 Five9, Inc. Revenue in Contact Center Analytics Business (2018-2023)
11.11.5 Five9, Inc. Recent Development
11.12 Callminer
11.12.1 Callminer Company Detail
11.12.2 Callminer Business Overview
11.12.3 Callminer Contact Center Analytics Introduction
11.12.4 Callminer Revenue in Contact Center Analytics Business (2018-2023)
11.12.5 Callminer Recent Development
11.13 Servion Global Solutions
11.13.1 Servion Global Solutions Company Detail
11.13.2 Servion Global Solutions Business Overview
11.13.3 Servion Global Solutions Contact Center Analytics Introduction
11.13.4 Servion Global Solutions Revenue in Contact Center Analytics Business (2018-2023)
11.13.5 Servion Global Solutions Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Companies Mentioned:

Cisco Systems, Inc.
Genpact Limited
Verint Systems Inc.
8x8, Inc.
Genesys
Oracle Corporation
Mitel Networks Corporation
SAP SE
Nice Ltd.
Enghouse Interactive
Five9, Inc.
Callminer
Servion Global Solutions

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