Global Contact Center Interaction Analytics Market Research Report 2023

Publication ID:

PB504246601

Publication Date:

May 19, 2023

Pages:

Publisher:

MRRPB5

Countries:

Global [1]

USD 2,900.00

IT Services [2]

Computing & Electronics [3]

Description:

Highlights
The global Contact Center Interaction Analytics market was valued at US$ million in 2022 and is anticipated to reach US$ million by 2029, witnessing a CAGR of % during the forecast period 2023-2029. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
North American market for Contact Center Interaction Analytics is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.
Asia-Pacific market for Contact Center Interaction Analytics is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.
The global market for Contact Center Interaction Analytics in Small and Mid-sized Businesses is estimated to increase from $ million in 2023 to $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.
The key global companies of Contact Center Interaction Analytics include Calabrio, CallMiner, Inc., Clarabridge, NICE, Observe.ai, OnviSource, Sestek, Verint Systems and Xdroid, etc. In 2022, the world's top three vendors accounted for approximately % of the revenue.
Report Scope
This report aims to provide a comprehensive presentation of the global market for Contact Center Interaction Analytics, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Contact Center Interaction Analytics.
The Contact Center Interaction Analytics market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2022 as the base year, with history and forecast data for the period from 2018 to 2029. This report segments the global Contact Center Interaction Analytics market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Contact Center Interaction Analytics companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by type, by application, and by regions.
By Company
Calabrio
CallMiner, Inc.
Clarabridge
NICE
Observe.ai
OnviSource
Sestek
Verint Systems
Xdroid
Yactraq Online, Inc.
Segment by Type
Cloud Based
On Premises
Segment by Application
Small and Mid-sized Businesses
Large Enterprises
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Core Chapters
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Contact Center Interaction Analytics companies鈥� competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the key companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Contact Center Interaction Analytics Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Cloud Based
1.2.3 On Premises
1.3 Market by Application
1.3.1 Global Contact Center Interaction Analytics Market Growth by Application: 2018 VS 2022 VS 2029
1.3.2 Small and Mid-sized Businesses
1.3.3 Large Enterprises
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Contact Center Interaction Analytics Market Perspective (2018-2029)
2.2 Contact Center Interaction Analytics Growth Trends by Region
2.2.1 Global Contact Center Interaction Analytics Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Contact Center Interaction Analytics Historic Market Size by Region (2018-2023)
2.2.3 Contact Center Interaction Analytics Forecasted Market Size by Region (2024-2029)
2.3 Contact Center Interaction Analytics Market Dynamics
2.3.1 Contact Center Interaction Analytics Industry Trends
2.3.2 Contact Center Interaction Analytics Market Drivers
2.3.3 Contact Center Interaction Analytics Market Challenges
2.3.4 Contact Center Interaction Analytics Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Contact Center Interaction Analytics Players by Revenue
3.1.1 Global Top Contact Center Interaction Analytics Players by Revenue (2018-2023)
3.1.2 Global Contact Center Interaction Analytics Revenue Market Share by Players (2018-2023)
3.2 Global Contact Center Interaction Analytics Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Contact Center Interaction Analytics Revenue
3.4 Global Contact Center Interaction Analytics Market Concentration Ratio
3.4.1 Global Contact Center Interaction Analytics Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Contact Center Interaction Analytics Revenue in 2022
3.5 Contact Center Interaction Analytics Key Players Head office and Area Served
3.6 Key Players Contact Center Interaction Analytics Product Solution and Service
3.7 Date of Enter into Contact Center Interaction Analytics Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Contact Center Interaction Analytics Breakdown Data by Type
4.1 Global Contact Center Interaction Analytics Historic Market Size by Type (2018-2023)
4.2 Global Contact Center Interaction Analytics Forecasted Market Size by Type (2024-2029)
5 Contact Center Interaction Analytics Breakdown Data by Application
5.1 Global Contact Center Interaction Analytics Historic Market Size by Application (2018-2023)
5.2 Global Contact Center Interaction Analytics Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America Contact Center Interaction Analytics Market Size (2018-2029)
6.2 North America Contact Center Interaction Analytics Market Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America Contact Center Interaction Analytics Market Size by Country (2018-2023)
6.4 North America Contact Center Interaction Analytics Market Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Contact Center Interaction Analytics Market Size (2018-2029)
7.2 Europe Contact Center Interaction Analytics Market Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe Contact Center Interaction Analytics Market Size by Country (2018-2023)
7.4 Europe Contact Center Interaction Analytics Market Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Contact Center Interaction Analytics Market Size (2018-2029)
8.2 Asia-Pacific Contact Center Interaction Analytics Market Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific Contact Center Interaction Analytics Market Size by Region (2018-2023)
8.4 Asia-Pacific Contact Center Interaction Analytics Market Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Contact Center Interaction Analytics Market Size (2018-2029)
9.2 Latin America Contact Center Interaction Analytics Market Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America Contact Center Interaction Analytics Market Size by Country (2018-2023)
9.4 Latin America Contact Center Interaction Analytics Market Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Contact Center Interaction Analytics Market Size (2018-2029)
10.2 Middle East & Africa Contact Center Interaction Analytics Market Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa Contact Center Interaction Analytics Market Size by Country (2018-2023)
10.4 Middle East & Africa Contact Center Interaction Analytics Market Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Calabrio
11.1.1 Calabrio Company Detail
11.1.2 Calabrio Business Overview
11.1.3 Calabrio Contact Center Interaction Analytics Introduction
11.1.4 Calabrio Revenue in Contact Center Interaction Analytics Business (2018-2023)
11.1.5 Calabrio Recent Development
11.2 CallMiner, Inc.
11.2.1 CallMiner, Inc. Company Detail
11.2.2 CallMiner, Inc. Business Overview
11.2.3 CallMiner, Inc. Contact Center Interaction Analytics Introduction
11.2.4 CallMiner, Inc. Revenue in Contact Center Interaction Analytics Business (2018-2023)
11.2.5 CallMiner, Inc. Recent Development
11.3 Clarabridge
11.3.1 Clarabridge Company Detail
11.3.2 Clarabridge Business Overview
11.3.3 Clarabridge Contact Center Interaction Analytics Introduction
11.3.4 Clarabridge Revenue in Contact Center Interaction Analytics Business (2018-2023)
11.3.5 Clarabridge Recent Development
11.4 NICE
11.4.1 NICE Company Detail
11.4.2 NICE Business Overview
11.4.3 NICE Contact Center Interaction Analytics Introduction
11.4.4 NICE Revenue in Contact Center Interaction Analytics Business (2018-2023)
11.4.5 NICE Recent Development
11.5 Observe.ai
11.5.1 Observe.ai Company Detail
11.5.2 Observe.ai Business Overview
11.5.3 Observe.ai Contact Center Interaction Analytics Introduction
11.5.4 Observe.ai Revenue in Contact Center Interaction Analytics Business (2018-2023)
11.5.5 Observe.ai Recent Development
11.6 OnviSource
11.6.1 OnviSource Company Detail
11.6.2 OnviSource Business Overview
11.6.3 OnviSource Contact Center Interaction Analytics Introduction
11.6.4 OnviSource Revenue in Contact Center Interaction Analytics Business (2018-2023)
11.6.5 OnviSource Recent Development
11.7 Sestek
11.7.1 Sestek Company Detail
11.7.2 Sestek Business Overview
11.7.3 Sestek Contact Center Interaction Analytics Introduction
11.7.4 Sestek Revenue in Contact Center Interaction Analytics Business (2018-2023)
11.7.5 Sestek Recent Development
11.8 Verint Systems
11.8.1 Verint Systems Company Detail
11.8.2 Verint Systems Business Overview
11.8.3 Verint Systems Contact Center Interaction Analytics Introduction
11.8.4 Verint Systems Revenue in Contact Center Interaction Analytics Business (2018-2023)
11.8.5 Verint Systems Recent Development
11.9 Xdroid
11.9.1 Xdroid Company Detail
11.9.2 Xdroid Business Overview
11.9.3 Xdroid Contact Center Interaction Analytics Introduction
11.9.4 Xdroid Revenue in Contact Center Interaction Analytics Business (2018-2023)
11.9.5 Xdroid Recent Development
11.10 Yactraq Online, Inc.
11.10.1 Yactraq Online, Inc. Company Detail
11.10.2 Yactraq Online, Inc. Business Overview
11.10.3 Yactraq Online, Inc. Contact Center Interaction Analytics Introduction
11.10.4 Yactraq Online, Inc. Revenue in Contact Center Interaction Analytics Business (2018-2023)
11.10.5 Yactraq Online, Inc. Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Companies Mentioned:

Calabrio
CallMiner, Inc.
Clarabridge
NICE
Observe.ai
OnviSource
Sestek
Verint Systems
Xdroid
Yactraq Online, Inc.

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