Global Contact Center Systems Market Research Report 2024

Publication ID:

PB502241786

Publication Date:

March 5, 2024

Pages:

Publisher:

MRRPB5

Countries:

Global [1]

USD 2,900.00

IT Services [2]

Computing & Electronics [3]

Description:

Market globalization have enforced businesses to expand their operations across multiple regions and thereby fulfil their consumer demand. Businesses have customer interaction centers where professionals interact with customers and address their enquires on daily basis. Thus, a huge amount of enquires are generated during the conversion of sales between the business and customers. Businesses are finding it difficult to manage these enquires in the form of information and storage of data. Further, due to technological advancement in contact channel, the interaction between the customer and contact center have increased through voice, email and messaging. A contact center system is software based system which enables automatic contact routing facility during high amount of customer enquiries. The contact center system also involves additional services such as voice portal, quality monitoring system, outbound dialers, workforce management, interactive voice response (IVR) and analytical services. This helps contact center professionals to address customer concerns within less time and thereby increase their satisfaction level.
The global Contact Center Systems market was valued at US$ 33680 million in 2023 and is anticipated to reach US$ 45640 million by 2030, witnessing a CAGR of 4.5% during the forecast period 2024-2030.
Services such as IVR and voice portal saves valuable time of contact center through interactive voice based recordings which helps in assisting the concerns of customers. Further, in sales or outbound call center, most of the services such as cross-selling, renewals, cross-selling and satisfaction surveys involves making outgoing calls to customers. Contact center system helps in providing a list of prospective customer contact and maintain them on a timely basis. It also helps in analyzing the quality of call through sending automatic messages to customers in order to scale customer satisfaction. Contact center system also involves recording of voice call and chat history in order to monitor the team performance. This helps to formulate a team strategy with the help of additional analytical insights on customer satisfaction provided by contact center system.
This report aims to provide a comprehensive presentation of the global market for Contact Center Systems, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Contact Center Systems.
Report Scope
The Contact Center Systems market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Contact Center Systems market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Contact Center Systems companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Cisco Systems
3CLogic
Aspect Software
Genesys
Five9
Oracle
IBM
InContact
Segment by Type
Cloud
On Premise
Segment by Application
Healthcare
Financial Services
Telecommunication
Retail
Government
Transportation Sector
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Contact Center Systems companies鈥� competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Contact Center Systems Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud
1.2.3 On Premise
1.3 Market by Application
1.3.1 Global Contact Center Systems Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Healthcare
1.3.3 Financial Services
1.3.4 Telecommunication
1.3.5 Retail
1.3.6 Government
1.3.7 Transportation Sector
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Contact Center Systems Market Perspective (2019-2030)
2.2 Contact Center Systems Growth Trends by Region
2.2.1 Global Contact Center Systems Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Contact Center Systems Historic Market Size by Region (2019-2024)
2.2.3 Contact Center Systems Forecasted Market Size by Region (2025-2030)
2.3 Contact Center Systems Market Dynamics
2.3.1 Contact Center Systems Industry Trends
2.3.2 Contact Center Systems Market Drivers
2.3.3 Contact Center Systems Market Challenges
2.3.4 Contact Center Systems Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Contact Center Systems Players by Revenue
3.1.1 Global Top Contact Center Systems Players by Revenue (2019-2024)
3.1.2 Global Contact Center Systems Revenue Market Share by Players (2019-2024)
3.2 Global Contact Center Systems Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Contact Center Systems Revenue
3.4 Global Contact Center Systems Market Concentration Ratio
3.4.1 Global Contact Center Systems Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Contact Center Systems Revenue in 2023
3.5 Contact Center Systems Key Players Head office and Area Served
3.6 Key Players Contact Center Systems Product Solution and Service
3.7 Date of Enter into Contact Center Systems Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Contact Center Systems Breakdown Data by Type
4.1 Global Contact Center Systems Historic Market Size by Type (2019-2024)
4.2 Global Contact Center Systems Forecasted Market Size by Type (2025-2030)
5 Contact Center Systems Breakdown Data by Application
5.1 Global Contact Center Systems Historic Market Size by Application (2019-2024)
5.2 Global Contact Center Systems Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Contact Center Systems Market Size (2019-2030)
6.2 North America Contact Center Systems Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Contact Center Systems Market Size by Country (2019-2024)
6.4 North America Contact Center Systems Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Contact Center Systems Market Size (2019-2030)
7.2 Europe Contact Center Systems Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Contact Center Systems Market Size by Country (2019-2024)
7.4 Europe Contact Center Systems Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Contact Center Systems Market Size (2019-2030)
8.2 Asia-Pacific Contact Center Systems Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Contact Center Systems Market Size by Region (2019-2024)
8.4 Asia-Pacific Contact Center Systems Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Contact Center Systems Market Size (2019-2030)
9.2 Latin America Contact Center Systems Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Contact Center Systems Market Size by Country (2019-2024)
9.4 Latin America Contact Center Systems Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Contact Center Systems Market Size (2019-2030)
10.2 Middle East & Africa Contact Center Systems Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Contact Center Systems Market Size by Country (2019-2024)
10.4 Middle East & Africa Contact Center Systems Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Cisco Systems
11.1.1 Cisco Systems Company Detail
11.1.2 Cisco Systems Business Overview
11.1.3 Cisco Systems Contact Center Systems Introduction
11.1.4 Cisco Systems Revenue in Contact Center Systems Business (2019-2024)
11.1.5 Cisco Systems Recent Development
11.2 3CLogic
11.2.1 3CLogic Company Detail
11.2.2 3CLogic Business Overview
11.2.3 3CLogic Contact Center Systems Introduction
11.2.4 3CLogic Revenue in Contact Center Systems Business (2019-2024)
11.2.5 3CLogic Recent Development
11.3 Aspect Software
11.3.1 Aspect Software Company Detail
11.3.2 Aspect Software Business Overview
11.3.3 Aspect Software Contact Center Systems Introduction
11.3.4 Aspect Software Revenue in Contact Center Systems Business (2019-2024)
11.3.5 Aspect Software Recent Development
11.4 Genesys
11.4.1 Genesys Company Detail
11.4.2 Genesys Business Overview
11.4.3 Genesys Contact Center Systems Introduction
11.4.4 Genesys Revenue in Contact Center Systems Business (2019-2024)
11.4.5 Genesys Recent Development
11.5 Five9
11.5.1 Five9 Company Detail
11.5.2 Five9 Business Overview
11.5.3 Five9 Contact Center Systems Introduction
11.5.4 Five9 Revenue in Contact Center Systems Business (2019-2024)
11.5.5 Five9 Recent Development
11.6 Oracle
11.6.1 Oracle Company Detail
11.6.2 Oracle Business Overview
11.6.3 Oracle Contact Center Systems Introduction
11.6.4 Oracle Revenue in Contact Center Systems Business (2019-2024)
11.6.5 Oracle Recent Development
11.7 IBM
11.7.1 IBM Company Detail
11.7.2 IBM Business Overview
11.7.3 IBM Contact Center Systems Introduction
11.7.4 IBM Revenue in Contact Center Systems Business (2019-2024)
11.7.5 IBM Recent Development
11.8 InContact
11.8.1 InContact Company Detail
11.8.2 InContact Business Overview
11.8.3 InContact Contact Center Systems Introduction
11.8.4 InContact Revenue in Contact Center Systems Business (2019-2024)
11.8.5 InContact Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Companies Mentioned:

Cisco Systems
3CLogic
Aspect Software
Genesys
Five9
Oracle
IBM
InContact

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