The global market for Conversation Intelligence Analysis Software was valued at US$ 1256 million in the year 2024 and is projected to reach a revised size of US$ 2771 million by 2031, growing at a CAGR of 12.1% during the forecast period.
Conversation Intelligence platforms leverage artificial intelligence, primarily in the forms of machine learning and natural language processing, to extract data from business call recordings.
The call recordings are then pulled into the CI software platform which analyzes and transcribes the conversation. The software identifies who is speaking, when they speak, important keywords and phrases, and pauses in the conversation. All of this is then used to process additional data and determine action items.
The top 5 participants in the conversation intelligence platform market are going.io, Chorus. ai (AffectLayer), SalesLoft, CallRail, and Revenue.io, accounting for about 40% of the market share.North America is the largest market, with a share about 38%, followed by Asia Pacific and Europe with the share about 28% and 18%. At present, the intelligent dialogue analysis market mainly takes cloud based as the main product, accounting for about 75% of the market. Its main application areas are large enterprises, with a market share of about 60%.
This report aims to provide a comprehensive presentation of the global market for Conversation Intelligence Analysis Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Conversation Intelligence Analysis Software.
The Conversation Intelligence Analysis Software market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Conversation Intelligence Analysis Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Conversation Intelligence Analysis Software companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Gong.io
Chorus.ai (ZoomInfo)
SalesLoft
CallRail
Revenue.io
Jiminny
Invoca
Allego
Tethr
Observe.ai
CallMiner
Avoma
Mindtickle
Salesken
Baidu
Alibaba Cloud
Tencent
Huawei
iFLYTEK
Aispeech
Byai
Xiaoi
ZHUIYI
TelRobot
Emotibot
Segment by Type
Cloud Based
On-premises
Segment by Application
SMEs
Large Enterprises
By Region
North America
United States
Canada
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Rest of Europe
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Conversation Intelligence Analysis Software company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Conversation Intelligence Analysis Software Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Cloud Based
1.2.3 On-premises
1.3 Market by Application
1.3.1 Global Conversation Intelligence Analysis Software Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 SMEs
1.3.3 Large Enterprises
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Conversation Intelligence Analysis Software Market Perspective (2020-2031)
2.2 Global Conversation Intelligence Analysis Software Growth Trends by Region
2.2.1 Global Conversation Intelligence Analysis Software Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 Conversation Intelligence Analysis Software Historic Market Size by Region (2020-2025)
2.2.3 Conversation Intelligence Analysis Software Forecasted Market Size by Region (2026-2031)
2.3 Conversation Intelligence Analysis Software Market Dynamics
2.3.1 Conversation Intelligence Analysis Software Industry Trends
2.3.2 Conversation Intelligence Analysis Software Market Drivers
2.3.3 Conversation Intelligence Analysis Software Market Challenges
2.3.4 Conversation Intelligence Analysis Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Conversation Intelligence Analysis Software Players by Revenue
3.1.1 Global Top Conversation Intelligence Analysis Software Players by Revenue (2020-2025)
3.1.2 Global Conversation Intelligence Analysis Software Revenue Market Share by Players (2020-2025)
3.2 Global Conversation Intelligence Analysis Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Conversation Intelligence Analysis Software Revenue
3.4 Global Conversation Intelligence Analysis Software Market Concentration Ratio
3.4.1 Global Conversation Intelligence Analysis Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Conversation Intelligence Analysis Software Revenue in 2024
3.5 Global Key Players of Conversation Intelligence Analysis Software Head office and Area Served
3.6 Global Key Players of Conversation Intelligence Analysis Software, Product and Application
3.7 Global Key Players of Conversation Intelligence Analysis Software, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Conversation Intelligence Analysis Software Breakdown Data by Type
4.1 Global Conversation Intelligence Analysis Software Historic Market Size by Type (2020-2025)
4.2 Global Conversation Intelligence Analysis Software Forecasted Market Size by Type (2026-2031)
5 Conversation Intelligence Analysis Software Breakdown Data by Application
5.1 Global Conversation Intelligence Analysis Software Historic Market Size by Application (2020-2025)
5.2 Global Conversation Intelligence Analysis Software Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America Conversation Intelligence Analysis Software Market Size (2020-2031)
6.2 North America Conversation Intelligence Analysis Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America Conversation Intelligence Analysis Software Market Size by Country (2020-2025)
6.4 North America Conversation Intelligence Analysis Software Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Conversation Intelligence Analysis Software Market Size (2020-2031)
7.2 Europe Conversation Intelligence Analysis Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe Conversation Intelligence Analysis Software Market Size by Country (2020-2025)
7.4 Europe Conversation Intelligence Analysis Software Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Conversation Intelligence Analysis Software Market Size (2020-2031)
8.2 Asia-Pacific Conversation Intelligence Analysis Software Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific Conversation Intelligence Analysis Software Market Size by Region (2020-2025)
8.4 Asia-Pacific Conversation Intelligence Analysis Software Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Conversation Intelligence Analysis Software Market Size (2020-2031)
9.2 Latin America Conversation Intelligence Analysis Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America Conversation Intelligence Analysis Software Market Size by Country (2020-2025)
9.4 Latin America Conversation Intelligence Analysis Software Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Conversation Intelligence Analysis Software Market Size (2020-2031)
10.2 Middle East & Africa Conversation Intelligence Analysis Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa Conversation Intelligence Analysis Software Market Size by Country (2020-2025)
10.4 Middle East & Africa Conversation Intelligence Analysis Software Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Gong.io
11.1.1 Gong.io Company Details
11.1.2 Gong.io Business Overview
11.1.3 Gong.io Conversation Intelligence Analysis Software Introduction
11.1.4 Gong.io Revenue in Conversation Intelligence Analysis Software Business (2020-2025)
11.1.5 Gong.io Recent Development
11.2 Chorus.ai (ZoomInfo)
11.2.1 Chorus.ai (ZoomInfo) Company Details
11.2.2 Chorus.ai (ZoomInfo) Business Overview
11.2.3 Chorus.ai (ZoomInfo) Conversation Intelligence Analysis Software Introduction
11.2.4 Chorus.ai (ZoomInfo) Revenue in Conversation Intelligence Analysis Software Business (2020-2025)
11.2.5 Chorus.ai (ZoomInfo) Recent Development
11.3 SalesLoft
11.3.1 SalesLoft Company Details
11.3.2 SalesLoft Business Overview
11.3.3 SalesLoft Conversation Intelligence Analysis Software Introduction
11.3.4 SalesLoft Revenue in Conversation Intelligence Analysis Software Business (2020-2025)
11.3.5 SalesLoft Recent Development
11.4 CallRail
11.4.1 CallRail Company Details
11.4.2 CallRail Business Overview
11.4.3 CallRail Conversation Intelligence Analysis Software Introduction
11.4.4 CallRail Revenue in Conversation Intelligence Analysis Software Business (2020-2025)
11.4.5 CallRail Recent Development
11.5 Revenue.io
11.5.1 Revenue.io Company Details
11.5.2 Revenue.io Business Overview
11.5.3 Revenue.io Conversation Intelligence Analysis Software Introduction
11.5.4 Revenue.io Revenue in Conversation Intelligence Analysis Software Business (2020-2025)
11.5.5 Revenue.io Recent Development
11.6 Jiminny
11.6.1 Jiminny Company Details
11.6.2 Jiminny Business Overview
11.6.3 Jiminny Conversation Intelligence Analysis Software Introduction
11.6.4 Jiminny Revenue in Conversation Intelligence Analysis Software Business (2020-2025)
11.6.5 Jiminny Recent Development
11.7 Invoca
11.7.1 Invoca Company Details
11.7.2 Invoca Business Overview
11.7.3 Invoca Conversation Intelligence Analysis Software Introduction
11.7.4 Invoca Revenue in Conversation Intelligence Analysis Software Business (2020-2025)
11.7.5 Invoca Recent Development
11.8 Allego
11.8.1 Allego Company Details
11.8.2 Allego Business Overview
11.8.3 Allego Conversation Intelligence Analysis Software Introduction
11.8.4 Allego Revenue in Conversation Intelligence Analysis Software Business (2020-2025)
11.8.5 Allego Recent Development
11.9 Tethr
11.9.1 Tethr Company Details
11.9.2 Tethr Business Overview
11.9.3 Tethr Conversation Intelligence Analysis Software Introduction
11.9.4 Tethr Revenue in Conversation Intelligence Analysis Software Business (2020-2025)
11.9.5 Tethr Recent Development
11.10 Observe.ai
11.10.1 Observe.ai Company Details
11.10.2 Observe.ai Business Overview
11.10.3 Observe.ai Conversation Intelligence Analysis Software Introduction
11.10.4 Observe.ai Revenue in Conversation Intelligence Analysis Software Business (2020-2025)
11.10.5 Observe.ai Recent Development
11.11 CallMiner
11.11.1 CallMiner Company Details
11.11.2 CallMiner Business Overview
11.11.3 CallMiner Conversation Intelligence Analysis Software Introduction
11.11.4 CallMiner Revenue in Conversation Intelligence Analysis Software Business (2020-2025)
11.11.5 CallMiner Recent Development
11.12 Avoma
11.12.1 Avoma Company Details
11.12.2 Avoma Business Overview
11.12.3 Avoma Conversation Intelligence Analysis Software Introduction
11.12.4 Avoma Revenue in Conversation Intelligence Analysis Software Business (2020-2025)
11.12.5 Avoma Recent Development
11.13 Mindtickle
11.13.1 Mindtickle Company Details
11.13.2 Mindtickle Business Overview
11.13.3 Mindtickle Conversation Intelligence Analysis Software Introduction
11.13.4 Mindtickle Revenue in Conversation Intelligence Analysis Software Business (2020-2025)
11.13.5 Mindtickle Recent Development
11.14 Salesken
11.14.1 Salesken Company Details
11.14.2 Salesken Business Overview
11.14.3 Salesken Conversation Intelligence Analysis Software Introduction
11.14.4 Salesken Revenue in Conversation Intelligence Analysis Software Business (2020-2025)
11.14.5 Salesken Recent Development
11.15 Baidu
11.15.1 Baidu Company Details
11.15.2 Baidu Business Overview
11.15.3 Baidu Conversation Intelligence Analysis Software Introduction
11.15.4 Baidu Revenue in Conversation Intelligence Analysis Software Business (2020-2025)
11.15.5 Baidu Recent Development
11.16 Alibaba Cloud
11.16.1 Alibaba Cloud Company Details
11.16.2 Alibaba Cloud Business Overview
11.16.3 Alibaba Cloud Conversation Intelligence Analysis Software Introduction
11.16.4 Alibaba Cloud Revenue in Conversation Intelligence Analysis Software Business (2020-2025)
11.16.5 Alibaba Cloud Recent Development
11.17 Tencent
11.17.1 Tencent Company Details
11.17.2 Tencent Business Overview
11.17.3 Tencent Conversation Intelligence Analysis Software Introduction
11.17.4 Tencent Revenue in Conversation Intelligence Analysis Software Business (2020-2025)
11.17.5 Tencent Recent Development
11.18 Huawei
11.18.1 Huawei Company Details
11.18.2 Huawei Business Overview
11.18.3 Huawei Conversation Intelligence Analysis Software Introduction
11.18.4 Huawei Revenue in Conversation Intelligence Analysis Software Business (2020-2025)
11.18.5 Huawei Recent Development
11.19 iFLYTEK
11.19.1 iFLYTEK Company Details
11.19.2 iFLYTEK Business Overview
11.19.3 iFLYTEK Conversation Intelligence Analysis Software Introduction
11.19.4 iFLYTEK Revenue in Conversation Intelligence Analysis Software Business (2020-2025)
11.19.5 iFLYTEK Recent Development
11.20 Aispeech
11.20.1 Aispeech Company Details
11.20.2 Aispeech Business Overview
11.20.3 Aispeech Conversation Intelligence Analysis Software Introduction
11.20.4 Aispeech Revenue in Conversation Intelligence Analysis Software Business (2020-2025)
11.20.5 Aispeech Recent Development
11.21 Byai
11.21.1 Byai Company Details
11.21.2 Byai Business Overview
11.21.3 Byai Conversation Intelligence Analysis Software Introduction
11.21.4 Byai Revenue in Conversation Intelligence Analysis Software Business (2020-2025)
11.21.5 Byai Recent Development
11.22 Xiaoi
11.22.1 Xiaoi Company Details
11.22.2 Xiaoi Business Overview
11.22.3 Xiaoi Conversation Intelligence Analysis Software Introduction
11.22.4 Xiaoi Revenue in Conversation Intelligence Analysis Software Business (2020-2025)
11.22.5 Xiaoi Recent Development
11.23 ZHUIYI
11.23.1 ZHUIYI Company Details
11.23.2 ZHUIYI Business Overview
11.23.3 ZHUIYI Conversation Intelligence Analysis Software Introduction
11.23.4 ZHUIYI Revenue in Conversation Intelligence Analysis Software Business (2020-2025)
11.23.5 ZHUIYI Recent Development
11.24 TelRobot
11.24.1 TelRobot Company Details
11.24.2 TelRobot Business Overview
11.24.3 TelRobot Conversation Intelligence Analysis Software Introduction
11.24.4 TelRobot Revenue in Conversation Intelligence Analysis Software Business (2020-2025)
11.24.5 TelRobot Recent Development
11.25 Emotibot
11.25.1 Emotibot Company Details
11.25.2 Emotibot Business Overview
11.25.3 Emotibot Conversation Intelligence Analysis Software Introduction
11.25.4 Emotibot Revenue in Conversation Intelligence Analysis Software Business (2020-2025)
11.25.5 Emotibot Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
Gong.io
Chorus.ai (ZoomInfo)
SalesLoft
CallRail
Revenue.io
Jiminny
Invoca
Allego
Tethr
Observe.ai
CallMiner
Avoma
Mindtickle
Salesken
Baidu
Alibaba Cloud
Tencent
Huawei
iFLYTEK
Aispeech
Byai
Xiaoi
ZHUIYI
TelRobot
Emotibot
听
听
*If Applicable.
