Global Conversational AI Chatbots Market Research Report 2025

Publication ID:

PB503259180

Publication Date:

March 14, 2025

Pages:

Publisher:

MRRPB5

Countries:

Global [1]

USD 2,900.00

IT Services [2]

Hardware (Computing & Electronics) [3]

Computing & Electronics [4]

Description:

The global market for Conversational AI Chatbots was valued at US$ 2423 million in the year 2024 and is projected to reach a revised size of US$ 6522 million by 2031, growing at a CAGR of 14.7% during the forecast period.
Conversational AI Chatbots are AI-powered systems designed to simulate human-like conversations with users through text or voice interfaces. They use natural language processing (NLP), machine learning, and deep learning techniques to understand and respond to user inputs in real time, providing relevant answers, assistance, or performing specific tasks. These chatbots can engage in dialogues across various platforms such as websites, messaging apps, and voice assistants, offering services like customer support, information retrieval, and transactional support. By continuously learning from interactions, conversational AI chatbots can improve their accuracy and relevance over time, delivering more personalized and efficient experiences.
North American market for Conversational AI Chatbots is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
Asia-Pacific market for Conversational AI Chatbots is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
The global market for Conversational AI Chatbots in FBSI is estimated to increase from $ million in 2024 to $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
The major global companies of Conversational AI Chatbots include Google, Microsoft, IBM, AWS, Salesforce, LivePerson, Zendesk, Kore.ai, Baidu, Pypestream, etc. In 2024, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Conversational AI Chatbots, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Conversational AI Chatbots.
The Conversational AI Chatbots market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Conversational AI Chatbots market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Conversational AI Chatbots companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Google
Microsoft
IBM
AWS
Salesforce
LivePerson
Zendesk
Kore.ai
Baidu
Pypestream
Inbenta
ManyChat
Botpress
Ada Support
Cognigy
Rasa
Mindsay
Tencent
SnatchBot
Alibaba
Segment by Type
Rule-Based Chatbots
AI-Powered Chatbots
Contextual Chatbots
Hybrid Chatbots
Segment by Application
FBSI
Healthcare
Education
Retail & E-commerce
Travel & Hospitality
Marketing & Customer Support
Others
By Region
North America
United States
Canada
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Rest of Europe
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Conversational AI Chatbots company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Conversational AI Chatbots Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Rule-Based Chatbots
1.2.3 AI-Powered Chatbots
1.2.4 Contextual Chatbots
1.2.5 Hybrid Chatbots
1.3 Market by Application
1.3.1 Global Conversational AI Chatbots Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 FBSI
1.3.3 Healthcare
1.3.4 Education
1.3.5 Retail & E-commerce
1.3.6 Travel & Hospitality
1.3.7 Marketing & Customer Support
1.3.8 Others
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Conversational AI Chatbots Market Perspective (2020-2031)
2.2 Global Conversational AI Chatbots Growth Trends by Region
2.2.1 Global Conversational AI Chatbots Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 Conversational AI Chatbots Historic Market Size by Region (2020-2025)
2.2.3 Conversational AI Chatbots Forecasted Market Size by Region (2026-2031)
2.3 Conversational AI Chatbots Market Dynamics
2.3.1 Conversational AI Chatbots Industry Trends
2.3.2 Conversational AI Chatbots Market Drivers
2.3.3 Conversational AI Chatbots Market Challenges
2.3.4 Conversational AI Chatbots Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Conversational AI Chatbots Players by Revenue
3.1.1 Global Top Conversational AI Chatbots Players by Revenue (2020-2025)
3.1.2 Global Conversational AI Chatbots Revenue Market Share by Players (2020-2025)
3.2 Global Top Conversational AI Chatbots Players by Company Type and Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Conversational AI Chatbots Revenue
3.4 Global Conversational AI Chatbots Market Concentration Ratio
3.4.1 Global Conversational AI Chatbots Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Conversational AI Chatbots Revenue in 2024
3.5 Global Key Players of Conversational AI Chatbots Head office and Area Served
3.6 Global Key Players of Conversational AI Chatbots, Product and Application
3.7 Global Key Players of Conversational AI Chatbots, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Conversational AI Chatbots Breakdown Data by Type
4.1 Global Conversational AI Chatbots Historic Market Size by Type (2020-2025)
4.2 Global Conversational AI Chatbots Forecasted Market Size by Type (2026-2031)
5 Conversational AI Chatbots Breakdown Data by Application
5.1 Global Conversational AI Chatbots Historic Market Size by Application (2020-2025)
5.2 Global Conversational AI Chatbots Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America Conversational AI Chatbots Market Size (2020-2031)
6.2 North America Conversational AI Chatbots Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America Conversational AI Chatbots Market Size by Country (2020-2025)
6.4 North America Conversational AI Chatbots Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Conversational AI Chatbots Market Size (2020-2031)
7.2 Europe Conversational AI Chatbots Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe Conversational AI Chatbots Market Size by Country (2020-2025)
7.4 Europe Conversational AI Chatbots Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Conversational AI Chatbots Market Size (2020-2031)
8.2 Asia-Pacific Conversational AI Chatbots Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific Conversational AI Chatbots Market Size by Region (2020-2025)
8.4 Asia-Pacific Conversational AI Chatbots Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Conversational AI Chatbots Market Size (2020-2031)
9.2 Latin America Conversational AI Chatbots Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America Conversational AI Chatbots Market Size by Country (2020-2025)
9.4 Latin America Conversational AI Chatbots Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Conversational AI Chatbots Market Size (2020-2031)
10.2 Middle East & Africa Conversational AI Chatbots Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa Conversational AI Chatbots Market Size by Country (2020-2025)
10.4 Middle East & Africa Conversational AI Chatbots Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Google
11.1.1 Google Company Details
11.1.2 Google Business Overview
11.1.3 Google Conversational AI Chatbots Introduction
11.1.4 Google Revenue in Conversational AI Chatbots Business (2020-2025)
11.1.5 Google Recent Development
11.2 Microsoft
11.2.1 Microsoft Company Details
11.2.2 Microsoft Business Overview
11.2.3 Microsoft Conversational AI Chatbots Introduction
11.2.4 Microsoft Revenue in Conversational AI Chatbots Business (2020-2025)
11.2.5 Microsoft Recent Development
11.3 IBM
11.3.1 IBM Company Details
11.3.2 IBM Business Overview
11.3.3 IBM Conversational AI Chatbots Introduction
11.3.4 IBM Revenue in Conversational AI Chatbots Business (2020-2025)
11.3.5 IBM Recent Development
11.4 AWS
11.4.1 AWS Company Details
11.4.2 AWS Business Overview
11.4.3 AWS Conversational AI Chatbots Introduction
11.4.4 AWS Revenue in Conversational AI Chatbots Business (2020-2025)
11.4.5 AWS Recent Development
11.5 Salesforce
11.5.1 Salesforce Company Details
11.5.2 Salesforce Business Overview
11.5.3 Salesforce Conversational AI Chatbots Introduction
11.5.4 Salesforce Revenue in Conversational AI Chatbots Business (2020-2025)
11.5.5 Salesforce Recent Development
11.6 LivePerson
11.6.1 LivePerson Company Details
11.6.2 LivePerson Business Overview
11.6.3 LivePerson Conversational AI Chatbots Introduction
11.6.4 LivePerson Revenue in Conversational AI Chatbots Business (2020-2025)
11.6.5 LivePerson Recent Development
11.7 Zendesk
11.7.1 Zendesk Company Details
11.7.2 Zendesk Business Overview
11.7.3 Zendesk Conversational AI Chatbots Introduction
11.7.4 Zendesk Revenue in Conversational AI Chatbots Business (2020-2025)
11.7.5 Zendesk Recent Development
11.8 Kore.ai
11.8.1 Kore.ai Company Details
11.8.2 Kore.ai Business Overview
11.8.3 Kore.ai Conversational AI Chatbots Introduction
11.8.4 Kore.ai Revenue in Conversational AI Chatbots Business (2020-2025)
11.8.5 Kore.ai Recent Development
11.9 Baidu
11.9.1 Baidu Company Details
11.9.2 Baidu Business Overview
11.9.3 Baidu Conversational AI Chatbots Introduction
11.9.4 Baidu Revenue in Conversational AI Chatbots Business (2020-2025)
11.9.5 Baidu Recent Development
11.10 Pypestream
11.10.1 Pypestream Company Details
11.10.2 Pypestream Business Overview
11.10.3 Pypestream Conversational AI Chatbots Introduction
11.10.4 Pypestream Revenue in Conversational AI Chatbots Business (2020-2025)
11.10.5 Pypestream Recent Development
11.11 Inbenta
11.11.1 Inbenta Company Details
11.11.2 Inbenta Business Overview
11.11.3 Inbenta Conversational AI Chatbots Introduction
11.11.4 Inbenta Revenue in Conversational AI Chatbots Business (2020-2025)
11.11.5 Inbenta Recent Development
11.12 ManyChat
11.12.1 ManyChat Company Details
11.12.2 ManyChat Business Overview
11.12.3 ManyChat Conversational AI Chatbots Introduction
11.12.4 ManyChat Revenue in Conversational AI Chatbots Business (2020-2025)
11.12.5 ManyChat Recent Development
11.13 Botpress
11.13.1 Botpress Company Details
11.13.2 Botpress Business Overview
11.13.3 Botpress Conversational AI Chatbots Introduction
11.13.4 Botpress Revenue in Conversational AI Chatbots Business (2020-2025)
11.13.5 Botpress Recent Development
11.14 Ada Support
11.14.1 Ada Support Company Details
11.14.2 Ada Support Business Overview
11.14.3 Ada Support Conversational AI Chatbots Introduction
11.14.4 Ada Support Revenue in Conversational AI Chatbots Business (2020-2025)
11.14.5 Ada Support Recent Development
11.15 Cognigy
11.15.1 Cognigy Company Details
11.15.2 Cognigy Business Overview
11.15.3 Cognigy Conversational AI Chatbots Introduction
11.15.4 Cognigy Revenue in Conversational AI Chatbots Business (2020-2025)
11.15.5 Cognigy Recent Development
11.16 Rasa
11.16.1 Rasa Company Details
11.16.2 Rasa Business Overview
11.16.3 Rasa Conversational AI Chatbots Introduction
11.16.4 Rasa Revenue in Conversational AI Chatbots Business (2020-2025)
11.16.5 Rasa Recent Development
11.17 Mindsay
11.17.1 Mindsay Company Details
11.17.2 Mindsay Business Overview
11.17.3 Mindsay Conversational AI Chatbots Introduction
11.17.4 Mindsay Revenue in Conversational AI Chatbots Business (2020-2025)
11.17.5 Mindsay Recent Development
11.18 Tencent
11.18.1 Tencent Company Details
11.18.2 Tencent Business Overview
11.18.3 Tencent Conversational AI Chatbots Introduction
11.18.4 Tencent Revenue in Conversational AI Chatbots Business (2020-2025)
11.18.5 Tencent Recent Development
11.19 SnatchBot
11.19.1 SnatchBot Company Details
11.19.2 SnatchBot Business Overview
11.19.3 SnatchBot Conversational AI Chatbots Introduction
11.19.4 SnatchBot Revenue in Conversational AI Chatbots Business (2020-2025)
11.19.5 SnatchBot Recent Development
11.20 Alibaba
11.20.1 Alibaba Company Details
11.20.2 Alibaba Business Overview
11.20.3 Alibaba Conversational AI Chatbots Introduction
11.20.4 Alibaba Revenue in Conversational AI Chatbots Business (2020-2025)
11.20.5 Alibaba Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer

Companies Mentioned:

Google
Microsoft
IBM
AWS
Salesforce
LivePerson
Zendesk
Kore.ai
Baidu
Pypestream
Inbenta
ManyChat
Botpress
Ada Support
Cognigy
Rasa
Mindsay
Tencent
SnatchBot
Alibaba

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