
Conversational AI Platform offers a user-friendly dialog designer to help develop and implement solutions for automating customer service, customer engagement, and human-computer interactions through natural language understanding and speech generation.
Highlights
The global Conversational AI Platform market was valued at US$ 2836.1 million in 2022 and is anticipated to reach US$ 7501.7 million by 2029, witnessing a CAGR of 17.6% during the forecast period 2023-2029. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
Global core conversational AI platform players include IBM, Genesys, LivePerson etc. The top 3 companies hold a share about 35%. North America is the largest market, with a share about 38%, followed by Asia-Pacific and Europe with the share about 32% and 23%. In terms of product, app conversational AI platform is the largest segment, with a share over 51%. And in terms of application, the largest application is large enterprises, followed by SMEs.
Report Scope
This report aims to provide a comprehensive presentation of the global market for Conversational AI Platform, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Conversational AI Platform.
The Conversational AI Platform market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2022 as the base year, with history and forecast data for the period from 2018 to 2029. This report segments the global Conversational AI Platform market comprehensively. Regional market sizes, concerning products by type, by end user, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Conversational AI Platform companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by type, by end user, and by regions.
By Company
SAP
IBM
Microsoft
Ada
Kore.ai
Conversica
LivePerson
Genesys
Boost.ai
Kata.ai
Cognigy
OneReach.ai
Avaamo
Just AI
Kasisto
Active.Ai
Solvvy
Certainly
Hyro
Mindsay
Segment by Type
Web Conversational AI Platform
App Conversational AI Platform
Segment by End User
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Core Chapters
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by type, end user, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Conversational AI Platform companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by end user, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the key companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
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1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Conversational AI Platform Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Web Conversational AI Platform
1.2.3 App Conversational AI Platform
1.3 Market by End User
1.3.1 Global Conversational AI Platform Market Growth by End User: 2018 VS 2022 VS 2029
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Conversational AI Platform Market Perspective (2018-2029)
2.2 Conversational AI Platform Growth Trends by Region
2.2.1 Global Conversational AI Platform Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Conversational AI Platform Historic Market Size by Region (2018-2023)
2.2.3 Conversational AI Platform Forecasted Market Size by Region (2024-2029)
2.3 Conversational AI Platform Market Dynamics
2.3.1 Conversational AI Platform Industry Trends
2.3.2 Conversational AI Platform Market Drivers
2.3.3 Conversational AI Platform Market Challenges
2.3.4 Conversational AI Platform Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Conversational AI Platform Players by Revenue
3.1.1 Global Top Conversational AI Platform Players by Revenue (2018-2023)
3.1.2 Global Conversational AI Platform Revenue Market Share by Players (2018-2023)
3.2 Global Conversational AI Platform Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Conversational AI Platform Revenue
3.4 Global Conversational AI Platform Market Concentration Ratio
3.4.1 Global Conversational AI Platform Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Conversational AI Platform Revenue in 2022
3.5 Conversational AI Platform Key Players Head office and Area Served
3.6 Key Players Conversational AI Platform Product Solution and Service
3.7 Date of Enter into Conversational AI Platform Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Conversational AI Platform Breakdown Data by Type
4.1 Global Conversational AI Platform Historic Market Size by Type (2018-2023)
4.2 Global Conversational AI Platform Forecasted Market Size by Type (2024-2029)
5 Conversational AI Platform Breakdown Data by End User
5.1 Global Conversational AI Platform Historic Market Size by End User (2018-2023)
5.2 Global Conversational AI Platform Forecasted Market Size by End User (2024-2029)
6 North America
6.1 North America Conversational AI Platform Market Size (2018-2029)
6.2 North America Conversational AI Platform Market Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America Conversational AI Platform Market Size by Country (2018-2023)
6.4 North America Conversational AI Platform Market Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Conversational AI Platform Market Size (2018-2029)
7.2 Europe Conversational AI Platform Market Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe Conversational AI Platform Market Size by Country (2018-2023)
7.4 Europe Conversational AI Platform Market Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Conversational AI Platform Market Size (2018-2029)
8.2 Asia-Pacific Conversational AI Platform Market Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific Conversational AI Platform Market Size by Region (2018-2023)
8.4 Asia-Pacific Conversational AI Platform Market Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Conversational AI Platform Market Size (2018-2029)
9.2 Latin America Conversational AI Platform Market Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America Conversational AI Platform Market Size by Country (2018-2023)
9.4 Latin America Conversational AI Platform Market Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Conversational AI Platform Market Size (2018-2029)
10.2 Middle East & Africa Conversational AI Platform Market Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa Conversational AI Platform Market Size by Country (2018-2023)
10.4 Middle East & Africa Conversational AI Platform Market Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 SAP
11.1.1 SAP Company Detail
11.1.2 SAP Business Overview
11.1.3 SAP Conversational AI Platform Introduction
11.1.4 SAP Revenue in Conversational AI Platform Business (2018-2023)
11.1.5 SAP Recent Development
11.2 IBM
11.2.1 IBM Company Detail
11.2.2 IBM Business Overview
11.2.3 IBM Conversational AI Platform Introduction
11.2.4 IBM Revenue in Conversational AI Platform Business (2018-2023)
11.2.5 IBM Recent Development
11.3 Microsoft
11.3.1 Microsoft Company Detail
11.3.2 Microsoft Business Overview
11.3.3 Microsoft Conversational AI Platform Introduction
11.3.4 Microsoft Revenue in Conversational AI Platform Business (2018-2023)
11.3.5 Microsoft Recent Development
11.4 Ada
11.4.1 Ada Company Detail
11.4.2 Ada Business Overview
11.4.3 Ada Conversational AI Platform Introduction
11.4.4 Ada Revenue in Conversational AI Platform Business (2018-2023)
11.4.5 Ada Recent Development
11.5 Kore.ai
11.5.1 Kore.ai Company Detail
11.5.2 Kore.ai Business Overview
11.5.3 Kore.ai Conversational AI Platform Introduction
11.5.4 Kore.ai Revenue in Conversational AI Platform Business (2018-2023)
11.5.5 Kore.ai Recent Development
11.6 Conversica
11.6.1 Conversica Company Detail
11.6.2 Conversica Business Overview
11.6.3 Conversica Conversational AI Platform Introduction
11.6.4 Conversica Revenue in Conversational AI Platform Business (2018-2023)
11.6.5 Conversica Recent Development
11.7 LivePerson
11.7.1 LivePerson Company Detail
11.7.2 LivePerson Business Overview
11.7.3 LivePerson Conversational AI Platform Introduction
11.7.4 LivePerson Revenue in Conversational AI Platform Business (2018-2023)
11.7.5 LivePerson Recent Development
11.8 Genesys
11.8.1 Genesys Company Detail
11.8.2 Genesys Business Overview
11.8.3 Genesys Conversational AI Platform Introduction
11.8.4 Genesys Revenue in Conversational AI Platform Business (2018-2023)
11.8.5 Genesys Recent Development
11.9 Boost.ai
11.9.1 Boost.ai Company Detail
11.9.2 Boost.ai Business Overview
11.9.3 Boost.ai Conversational AI Platform Introduction
11.9.4 Boost.ai Revenue in Conversational AI Platform Business (2018-2023)
11.9.5 Boost.ai Recent Development
11.10 Kata.ai
11.10.1 Kata.ai Company Detail
11.10.2 Kata.ai Business Overview
11.10.3 Kata.ai Conversational AI Platform Introduction
11.10.4 Kata.ai Revenue in Conversational AI Platform Business (2018-2023)
11.10.5 Kata.ai Recent Development
11.11 Cognigy
11.11.1 Cognigy Company Detail
11.11.2 Cognigy Business Overview
11.11.3 Cognigy Conversational AI Platform Introduction
11.11.4 Cognigy Revenue in Conversational AI Platform Business (2018-2023)
11.11.5 Cognigy Recent Development
11.12 OneReach.ai
11.12.1 OneReach.ai Company Detail
11.12.2 OneReach.ai Business Overview
11.12.3 OneReach.ai Conversational AI Platform Introduction
11.12.4 OneReach.ai Revenue in Conversational AI Platform Business (2018-2023)
11.12.5 OneReach.ai Recent Development
11.13 Avaamo
11.13.1 Avaamo Company Detail
11.13.2 Avaamo Business Overview
11.13.3 Avaamo Conversational AI Platform Introduction
11.13.4 Avaamo Revenue in Conversational AI Platform Business (2018-2023)
11.13.5 Avaamo Recent Development
11.14 Just AI
11.14.1 Just AI Company Detail
11.14.2 Just AI Business Overview
11.14.3 Just AI Conversational AI Platform Introduction
11.14.4 Just AI Revenue in Conversational AI Platform Business (2018-2023)
11.14.5 Just AI Recent Development
11.15 Kasisto
11.15.1 Kasisto Company Detail
11.15.2 Kasisto Business Overview
11.15.3 Kasisto Conversational AI Platform Introduction
11.15.4 Kasisto Revenue in Conversational AI Platform Business (2018-2023)
11.15.5 Kasisto Recent Development
11.16 Active.Ai
11.16.1 Active.Ai Company Detail
11.16.2 Active.Ai Business Overview
11.16.3 Active.Ai Conversational AI Platform Introduction
11.16.4 Active.Ai Revenue in Conversational AI Platform Business (2018-2023)
11.16.5 Active.Ai Recent Development
11.17 Solvvy
11.17.1 Solvvy Company Detail
11.17.2 Solvvy Business Overview
11.17.3 Solvvy Conversational AI Platform Introduction
11.17.4 Solvvy Revenue in Conversational AI Platform Business (2018-2023)
11.17.5 Solvvy Recent Development
11.18 Certainly
11.18.1 Certainly Company Detail
11.18.2 Certainly Business Overview
11.18.3 Certainly Conversational AI Platform Introduction
11.18.4 Certainly Revenue in Conversational AI Platform Business (2018-2023)
11.18.5 Certainly Recent Development
11.19 Hyro
11.19.1 Hyro Company Detail
11.19.2 Hyro Business Overview
11.19.3 Hyro Conversational AI Platform Introduction
11.19.4 Hyro Revenue in Conversational AI Platform Business (2018-2023)
11.19.5 Hyro Recent Development
11.20 Mindsay
11.20.1 Mindsay Company Detail
11.20.2 Mindsay Business Overview
11.20.3 Mindsay Conversational AI Platform Introduction
11.20.4 Mindsay Revenue in Conversational AI Platform Business (2018-2023)
11.20.5 Mindsay Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
SAP
IBM
Microsoft
Ada
Kore.ai
Conversica
LivePerson
Genesys
Boost.ai
Kata.ai
Cognigy
OneReach.ai
Avaamo
Just AI
Kasisto
Active.Ai
Solvvy
Certainly
Hyro
Mindsay
Ìý
Ìý
*If Applicable.
