Global Conversational AI Technology Market Research Report 2025

Publication ID:

PB502255946

Publication Date:

February 10, 2025

Pages:

Publisher:

MRRPB5

Countries:

Global [1]

USD 2,900.00

IT Services [2]

Computing & Electronics [3]

Description:

The global market for Conversational AI Technology was valued at US$ 3285 million in the year 2024 and is projected to reach a revised size of US$ 10430 million by 2031, growing at a CAGR of 17.6% during the forecast period.
Conversational AI Technology refers to the development of computer systems or platforms that leverage Natural Language Processing (NLP), Machine Learning (ML), and Deep Learning (DL) to understand, generate, and respond to human language. It is used to facilitate human-computer interaction through applications like virtual assistants, chatbots, and voice assistants, enabling communication in speech or text formats to simulate natural conversation and improve user experience.
North American market for Conversational AI Technology is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
Asia-Pacific market for Conversational AI Technology is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
The global market for Conversational AI Technology in Large Enterprises is estimated to increase from $ million in 2024 to $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
The major global companies of Conversational AI Technology include SAP, IBM, Microsoft, Ada, Kore.ai, Conversica, LivePerson, Genesys, Boost.ai, Kata.ai, etc. In 2024, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Conversational AI Technology, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Conversational AI Technology.
The Conversational AI Technology market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Conversational AI Technology market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Conversational AI Technology companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
SAP
IBM
Microsoft
Ada
Kore.ai
Conversica
LivePerson
Genesys
Boost.ai
Kata.ai
Cognigy
OneReach.ai
Avaamo
Just AI
Kasisto
Active.Ai
Solvvy
Certainly
Hyro
Mindsay
Segment by Type
Web Conversational AI
App Conversational AI
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Rest of Europe
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Conversational AI Technology company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Conversational AI Technology Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Web Conversational AI
1.2.3 App Conversational AI
1.3 Market by Application
1.3.1 Global Conversational AI Technology Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Conversational AI Technology Market Perspective (2020-2031)
2.2 Global Conversational AI Technology Growth Trends by Region
2.2.1 Global Conversational AI Technology Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 Conversational AI Technology Historic Market Size by Region (2020-2025)
2.2.3 Conversational AI Technology Forecasted Market Size by Region (2026-2031)
2.3 Conversational AI Technology Market Dynamics
2.3.1 Conversational AI Technology Industry Trends
2.3.2 Conversational AI Technology Market Drivers
2.3.3 Conversational AI Technology Market Challenges
2.3.4 Conversational AI Technology Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Conversational AI Technology Players by Revenue
3.1.1 Global Top Conversational AI Technology Players by Revenue (2020-2025)
3.1.2 Global Conversational AI Technology Revenue Market Share by Players (2020-2025)
3.2 Global Top Conversational AI Technology Players by Company Type and Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Conversational AI Technology Revenue
3.4 Global Conversational AI Technology Market Concentration Ratio
3.4.1 Global Conversational AI Technology Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Conversational AI Technology Revenue in 2024
3.5 Global Key Players of Conversational AI Technology Head office and Area Served
3.6 Global Key Players of Conversational AI Technology, Product and Application
3.7 Global Key Players of Conversational AI Technology, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Conversational AI Technology Breakdown Data by Type
4.1 Global Conversational AI Technology Historic Market Size by Type (2020-2025)
4.2 Global Conversational AI Technology Forecasted Market Size by Type (2026-2031)
5 Conversational AI Technology Breakdown Data by Application
5.1 Global Conversational AI Technology Historic Market Size by Application (2020-2025)
5.2 Global Conversational AI Technology Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America Conversational AI Technology Market Size (2020-2031)
6.2 North America Conversational AI Technology Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America Conversational AI Technology Market Size by Country (2020-2025)
6.4 North America Conversational AI Technology Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Conversational AI Technology Market Size (2020-2031)
7.2 Europe Conversational AI Technology Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe Conversational AI Technology Market Size by Country (2020-2025)
7.4 Europe Conversational AI Technology Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Conversational AI Technology Market Size (2020-2031)
8.2 Asia-Pacific Conversational AI Technology Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific Conversational AI Technology Market Size by Region (2020-2025)
8.4 Asia-Pacific Conversational AI Technology Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Conversational AI Technology Market Size (2020-2031)
9.2 Latin America Conversational AI Technology Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America Conversational AI Technology Market Size by Country (2020-2025)
9.4 Latin America Conversational AI Technology Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Conversational AI Technology Market Size (2020-2031)
10.2 Middle East & Africa Conversational AI Technology Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa Conversational AI Technology Market Size by Country (2020-2025)
10.4 Middle East & Africa Conversational AI Technology Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 SAP
11.1.1 SAP Company Details
11.1.2 SAP Business Overview
11.1.3 SAP Conversational AI Technology Introduction
11.1.4 SAP Revenue in Conversational AI Technology Business (2020-2025)
11.1.5 SAP Recent Development
11.2 IBM
11.2.1 IBM Company Details
11.2.2 IBM Business Overview
11.2.3 IBM Conversational AI Technology Introduction
11.2.4 IBM Revenue in Conversational AI Technology Business (2020-2025)
11.2.5 IBM Recent Development
11.3 Microsoft
11.3.1 Microsoft Company Details
11.3.2 Microsoft Business Overview
11.3.3 Microsoft Conversational AI Technology Introduction
11.3.4 Microsoft Revenue in Conversational AI Technology Business (2020-2025)
11.3.5 Microsoft Recent Development
11.4 Ada
11.4.1 Ada Company Details
11.4.2 Ada Business Overview
11.4.3 Ada Conversational AI Technology Introduction
11.4.4 Ada Revenue in Conversational AI Technology Business (2020-2025)
11.4.5 Ada Recent Development
11.5 Kore.ai
11.5.1 Kore.ai Company Details
11.5.2 Kore.ai Business Overview
11.5.3 Kore.ai Conversational AI Technology Introduction
11.5.4 Kore.ai Revenue in Conversational AI Technology Business (2020-2025)
11.5.5 Kore.ai Recent Development
11.6 Conversica
11.6.1 Conversica Company Details
11.6.2 Conversica Business Overview
11.6.3 Conversica Conversational AI Technology Introduction
11.6.4 Conversica Revenue in Conversational AI Technology Business (2020-2025)
11.6.5 Conversica Recent Development
11.7 LivePerson
11.7.1 LivePerson Company Details
11.7.2 LivePerson Business Overview
11.7.3 LivePerson Conversational AI Technology Introduction
11.7.4 LivePerson Revenue in Conversational AI Technology Business (2020-2025)
11.7.5 LivePerson Recent Development
11.8 Genesys
11.8.1 Genesys Company Details
11.8.2 Genesys Business Overview
11.8.3 Genesys Conversational AI Technology Introduction
11.8.4 Genesys Revenue in Conversational AI Technology Business (2020-2025)
11.8.5 Genesys Recent Development
11.9 Boost.ai
11.9.1 Boost.ai Company Details
11.9.2 Boost.ai Business Overview
11.9.3 Boost.ai Conversational AI Technology Introduction
11.9.4 Boost.ai Revenue in Conversational AI Technology Business (2020-2025)
11.9.5 Boost.ai Recent Development
11.10 Kata.ai
11.10.1 Kata.ai Company Details
11.10.2 Kata.ai Business Overview
11.10.3 Kata.ai Conversational AI Technology Introduction
11.10.4 Kata.ai Revenue in Conversational AI Technology Business (2020-2025)
11.10.5 Kata.ai Recent Development
11.11 Cognigy
11.11.1 Cognigy Company Details
11.11.2 Cognigy Business Overview
11.11.3 Cognigy Conversational AI Technology Introduction
11.11.4 Cognigy Revenue in Conversational AI Technology Business (2020-2025)
11.11.5 Cognigy Recent Development
11.12 OneReach.ai
11.12.1 OneReach.ai Company Details
11.12.2 OneReach.ai Business Overview
11.12.3 OneReach.ai Conversational AI Technology Introduction
11.12.4 OneReach.ai Revenue in Conversational AI Technology Business (2020-2025)
11.12.5 OneReach.ai Recent Development
11.13 Avaamo
11.13.1 Avaamo Company Details
11.13.2 Avaamo Business Overview
11.13.3 Avaamo Conversational AI Technology Introduction
11.13.4 Avaamo Revenue in Conversational AI Technology Business (2020-2025)
11.13.5 Avaamo Recent Development
11.14 Just AI
11.14.1 Just AI Company Details
11.14.2 Just AI Business Overview
11.14.3 Just AI Conversational AI Technology Introduction
11.14.4 Just AI Revenue in Conversational AI Technology Business (2020-2025)
11.14.5 Just AI Recent Development
11.15 Kasisto
11.15.1 Kasisto Company Details
11.15.2 Kasisto Business Overview
11.15.3 Kasisto Conversational AI Technology Introduction
11.15.4 Kasisto Revenue in Conversational AI Technology Business (2020-2025)
11.15.5 Kasisto Recent Development
11.16 Active.Ai
11.16.1 Active.Ai Company Details
11.16.2 Active.Ai Business Overview
11.16.3 Active.Ai Conversational AI Technology Introduction
11.16.4 Active.Ai Revenue in Conversational AI Technology Business (2020-2025)
11.16.5 Active.Ai Recent Development
11.17 Solvvy
11.17.1 Solvvy Company Details
11.17.2 Solvvy Business Overview
11.17.3 Solvvy Conversational AI Technology Introduction
11.17.4 Solvvy Revenue in Conversational AI Technology Business (2020-2025)
11.17.5 Solvvy Recent Development
11.18 Certainly
11.18.1 Certainly Company Details
11.18.2 Certainly Business Overview
11.18.3 Certainly Conversational AI Technology Introduction
11.18.4 Certainly Revenue in Conversational AI Technology Business (2020-2025)
11.18.5 Certainly Recent Development
11.19 Hyro
11.19.1 Hyro Company Details
11.19.2 Hyro Business Overview
11.19.3 Hyro Conversational AI Technology Introduction
11.19.4 Hyro Revenue in Conversational AI Technology Business (2020-2025)
11.19.5 Hyro Recent Development
11.20 Mindsay
11.20.1 Mindsay Company Details
11.20.2 Mindsay Business Overview
11.20.3 Mindsay Conversational AI Technology Introduction
11.20.4 Mindsay Revenue in Conversational AI Technology Business (2020-2025)
11.20.5 Mindsay Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer

Companies Mentioned:

SAP
IBM
Microsoft
Ada
Kore.ai
Conversica
LivePerson
Genesys
Boost.ai
Kata.ai
Cognigy
OneReach.ai
Avaamo
Just AI
Kasisto
Active.Ai
Solvvy
Certainly
Hyro
Mindsay

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