The global market for Conversational AI Tool was valued at US$ 13607 million in the year 2024 and is projected to reach a revised size of US$ 71314 million by 2031, growing at a CAGR of 26.7% during the forecast period.
Conversational AI tools are software technologies that enable machines to simulate human-like conversations with users, typically through text or voice interactions. These tools leverage artificial intelligence, natural language processing (NLP), and machine learning to understand, process, and respond to user inputs in a coherent and relevant manner. Conversational AI tool powers applications like virtual assistants and chatbots, providing users with automated, yet seemingly human-like, interactions. These technologies see diverse applications across industries, from customer service bots in retail to streamlining reservation systems in travel, and even providing round-the-clock support in technology services.
China and the United States are two leaders in AI industry. On the AI 100 list (2022) released by CB Insights, the number of companies in the United States ranks first, with more than 70 companies, followed by the United Kingdom, with 8 companies on the list. China and Canada both holds 5 companies on the list. According to data from the China Academy of Information and Communications Technology, the scale of China's core artificial intelligence industry reached 楼508 billion in 2022, a year-on-year increase of 18%. From 2013 to November 2022, the cumulative number of patent applications for artificial intelligence inventions in the world reached 729,000, and the cumulative number of applications in China reached 389,000, accounting for 53.4%. However, the Global Artificial Intelligence Innovation Index Report 2021 released by the China Institute of Scientific and Technological Information shows that the overall strength of the United States is still far ahead. The number of artificial intelligence companies in the United States is about 4,670, while China has only 880. China's data center is less than 1/121 of that of the United States.
This report aims to provide a comprehensive presentation of the global market for Conversational AI Tool, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Conversational AI Tool.
The Conversational AI Tool market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Conversational AI Tool market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Conversational AI Tool companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
IBM Watsonx Assistant
Amazon Lex
Yellow.ai
Cognigy
Aisera
Amelia
Boost.ai
Tars Technologies
Avaamo
Oracle
Microsoft
Google Cloud
OpenAI
Flow XO
Customers.ai
Landbot.io
Ideta
Acquire
Feedyou
Intercom
Salesloft
Infobip
ProProfs ChatBot
Salesforce
Segment by Type
Text-Based Conversational AI
Voice-Based Conversational AI
Multimodal Conversational AI
Segment by Application
Customer Service & Support
Sales & Marketing
Healthcare
Education
Enterprise & Internal Operations
By Region
North America
U.S.
Canada
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia & New Zealand
Europe
Germany
France
U.K.
Italy
Ireland
Russia
Rest of Europe
Latin America
Mexico
Brazil
Argentina
Middle East & Africa
Israel
United Arab Emirates (UAE)
Saudi Arabia
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Conversational AI Tool company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Conversational AI Tool Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Text-Based Conversational AI
1.2.3 Voice-Based Conversational AI
1.2.4 Multimodal Conversational AI
1.3 Market by Application
1.3.1 Global Conversational AI Tool Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 Customer Service & Support
1.3.3 Sales & Marketing
1.3.4 Healthcare
1.3.5 Education
1.3.6 Enterprise & Internal Operations
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Conversational AI Tool Market Perspective (2020-2031)
2.2 Global Conversational AI Tool Growth Trends by Region
2.2.1 Global Conversational AI Tool Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 Conversational AI Tool Historic Market Size by Region (2020-2025)
2.2.3 Conversational AI Tool Forecasted Market Size by Region (2026-2031)
2.3 Conversational AI Tool Market Dynamics
2.3.1 Conversational AI Tool Industry Trends
2.3.2 Conversational AI Tool Market Drivers
2.3.3 Conversational AI Tool Market Challenges
2.3.4 Conversational AI Tool Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Conversational AI Tool Players by Revenue
3.1.1 Global Top Conversational AI Tool Players by Revenue (2020-2025)
3.1.2 Global Conversational AI Tool Revenue Market Share by Players (2020-2025)
3.2 Global Top Conversational AI Tool Players by Company Type and Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Conversational AI Tool Revenue
3.4 Global Conversational AI Tool Market Concentration Ratio
3.4.1 Global Conversational AI Tool Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Conversational AI Tool Revenue in 2024
3.5 Global Key Players of Conversational AI Tool Head office and Area Served
3.6 Global Key Players of Conversational AI Tool, Product and Application
3.7 Global Key Players of Conversational AI Tool, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Conversational AI Tool Breakdown Data by Type
4.1 Global Conversational AI Tool Historic Market Size by Type (2020-2025)
4.2 Global Conversational AI Tool Forecasted Market Size by Type (2026-2031)
5 Conversational AI Tool Breakdown Data by Application
5.1 Global Conversational AI Tool Historic Market Size by Application (2020-2025)
5.2 Global Conversational AI Tool Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America Conversational AI Tool Market Size (2020-2031)
6.2 North America Conversational AI Tool Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America Conversational AI Tool Market Size by Country (2020-2025)
6.4 North America Conversational AI Tool Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Conversational AI Tool Market Size (2020-2031)
7.2 Europe Conversational AI Tool Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe Conversational AI Tool Market Size by Country (2020-2025)
7.4 Europe Conversational AI Tool Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Ireland
8 Asia-Pacific
8.1 Asia-Pacific Conversational AI Tool Market Size (2020-2031)
8.2 Asia-Pacific Conversational AI Tool Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific Conversational AI Tool Market Size by Region (2020-2025)
8.4 Asia-Pacific Conversational AI Tool Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia & New Zealand
9 Latin America
9.1 Latin America Conversational AI Tool Market Size (2020-2031)
9.2 Latin America Conversational AI Tool Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America Conversational AI Tool Market Size by Country (2020-2025)
9.4 Latin America Conversational AI Tool Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Conversational AI Tool Market Size (2020-2031)
10.2 Middle East & Africa Conversational AI Tool Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa Conversational AI Tool Market Size by Country (2020-2025)
10.4 Middle East & Africa Conversational AI Tool Market Size by Country (2026-2031)
10.5 Israel
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 IBM Watsonx Assistant
11.1.1 IBM Watsonx Assistant Company Details
11.1.2 IBM Watsonx Assistant Business Overview
11.1.3 IBM Watsonx Assistant Conversational AI Tool Introduction
11.1.4 IBM Watsonx Assistant Revenue in Conversational AI Tool Business (2020-2025)
11.1.5 IBM Watsonx Assistant Recent Development
11.2 Amazon Lex
11.2.1 Amazon Lex Company Details
11.2.2 Amazon Lex Business Overview
11.2.3 Amazon Lex Conversational AI Tool Introduction
11.2.4 Amazon Lex Revenue in Conversational AI Tool Business (2020-2025)
11.2.5 Amazon Lex Recent Development
11.3 Yellow.ai
11.3.1 Yellow.ai Company Details
11.3.2 Yellow.ai Business Overview
11.3.3 Yellow.ai Conversational AI Tool Introduction
11.3.4 Yellow.ai Revenue in Conversational AI Tool Business (2020-2025)
11.3.5 Yellow.ai Recent Development
11.4 Cognigy
11.4.1 Cognigy Company Details
11.4.2 Cognigy Business Overview
11.4.3 Cognigy Conversational AI Tool Introduction
11.4.4 Cognigy Revenue in Conversational AI Tool Business (2020-2025)
11.4.5 Cognigy Recent Development
11.5 Aisera
11.5.1 Aisera Company Details
11.5.2 Aisera Business Overview
11.5.3 Aisera Conversational AI Tool Introduction
11.5.4 Aisera Revenue in Conversational AI Tool Business (2020-2025)
11.5.5 Aisera Recent Development
11.6 Amelia
11.6.1 Amelia Company Details
11.6.2 Amelia Business Overview
11.6.3 Amelia Conversational AI Tool Introduction
11.6.4 Amelia Revenue in Conversational AI Tool Business (2020-2025)
11.6.5 Amelia Recent Development
11.7 Boost.ai
11.7.1 Boost.ai Company Details
11.7.2 Boost.ai Business Overview
11.7.3 Boost.ai Conversational AI Tool Introduction
11.7.4 Boost.ai Revenue in Conversational AI Tool Business (2020-2025)
11.7.5 Boost.ai Recent Development
11.8 Tars Technologies
11.8.1 Tars Technologies Company Details
11.8.2 Tars Technologies Business Overview
11.8.3 Tars Technologies Conversational AI Tool Introduction
11.8.4 Tars Technologies Revenue in Conversational AI Tool Business (2020-2025)
11.8.5 Tars Technologies Recent Development
11.9 Avaamo
11.9.1 Avaamo Company Details
11.9.2 Avaamo Business Overview
11.9.3 Avaamo Conversational AI Tool Introduction
11.9.4 Avaamo Revenue in Conversational AI Tool Business (2020-2025)
11.9.5 Avaamo Recent Development
11.10 Oracle
11.10.1 Oracle Company Details
11.10.2 Oracle Business Overview
11.10.3 Oracle Conversational AI Tool Introduction
11.10.4 Oracle Revenue in Conversational AI Tool Business (2020-2025)
11.10.5 Oracle Recent Development
11.11 Microsoft
11.11.1 Microsoft Company Details
11.11.2 Microsoft Business Overview
11.11.3 Microsoft Conversational AI Tool Introduction
11.11.4 Microsoft Revenue in Conversational AI Tool Business (2020-2025)
11.11.5 Microsoft Recent Development
11.12 Google Cloud
11.12.1 Google Cloud Company Details
11.12.2 Google Cloud Business Overview
11.12.3 Google Cloud Conversational AI Tool Introduction
11.12.4 Google Cloud Revenue in Conversational AI Tool Business (2020-2025)
11.12.5 Google Cloud Recent Development
11.13 OpenAI
11.13.1 OpenAI Company Details
11.13.2 OpenAI Business Overview
11.13.3 OpenAI Conversational AI Tool Introduction
11.13.4 OpenAI Revenue in Conversational AI Tool Business (2020-2025)
11.13.5 OpenAI Recent Development
11.14 Flow XO
11.14.1 Flow XO Company Details
11.14.2 Flow XO Business Overview
11.14.3 Flow XO Conversational AI Tool Introduction
11.14.4 Flow XO Revenue in Conversational AI Tool Business (2020-2025)
11.14.5 Flow XO Recent Development
11.15 Customers.ai
11.15.1 Customers.ai Company Details
11.15.2 Customers.ai Business Overview
11.15.3 Customers.ai Conversational AI Tool Introduction
11.15.4 Customers.ai Revenue in Conversational AI Tool Business (2020-2025)
11.15.5 Customers.ai Recent Development
11.16 Landbot.io
11.16.1 Landbot.io Company Details
11.16.2 Landbot.io Business Overview
11.16.3 Landbot.io Conversational AI Tool Introduction
11.16.4 Landbot.io Revenue in Conversational AI Tool Business (2020-2025)
11.16.5 Landbot.io Recent Development
11.17 Ideta
11.17.1 Ideta Company Details
11.17.2 Ideta Business Overview
11.17.3 Ideta Conversational AI Tool Introduction
11.17.4 Ideta Revenue in Conversational AI Tool Business (2020-2025)
11.17.5 Ideta Recent Development
11.18 Acquire
11.18.1 Acquire Company Details
11.18.2 Acquire Business Overview
11.18.3 Acquire Conversational AI Tool Introduction
11.18.4 Acquire Revenue in Conversational AI Tool Business (2020-2025)
11.18.5 Acquire Recent Development
11.19 Feedyou
11.19.1 Feedyou Company Details
11.19.2 Feedyou Business Overview
11.19.3 Feedyou Conversational AI Tool Introduction
11.19.4 Feedyou Revenue in Conversational AI Tool Business (2020-2025)
11.19.5 Feedyou Recent Development
11.20 Intercom
11.20.1 Intercom Company Details
11.20.2 Intercom Business Overview
11.20.3 Intercom Conversational AI Tool Introduction
11.20.4 Intercom Revenue in Conversational AI Tool Business (2020-2025)
11.20.5 Intercom Recent Development
11.21 Salesloft
11.21.1 Salesloft Company Details
11.21.2 Salesloft Business Overview
11.21.3 Salesloft Conversational AI Tool Introduction
11.21.4 Salesloft Revenue in Conversational AI Tool Business (2020-2025)
11.21.5 Salesloft Recent Development
11.22 Infobip
11.22.1 Infobip Company Details
11.22.2 Infobip Business Overview
11.22.3 Infobip Conversational AI Tool Introduction
11.22.4 Infobip Revenue in Conversational AI Tool Business (2020-2025)
11.22.5 Infobip Recent Development
11.23 ProProfs ChatBot
11.23.1 ProProfs ChatBot Company Details
11.23.2 ProProfs ChatBot Business Overview
11.23.3 ProProfs ChatBot Conversational AI Tool Introduction
11.23.4 ProProfs ChatBot Revenue in Conversational AI Tool Business (2020-2025)
11.23.5 ProProfs ChatBot Recent Development
11.24 Salesforce
11.24.1 Salesforce Company Details
11.24.2 Salesforce Business Overview
11.24.3 Salesforce Conversational AI Tool Introduction
11.24.4 Salesforce Revenue in Conversational AI Tool Business (2020-2025)
11.24.5 Salesforce Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
IBM Watsonx Assistant
Amazon Lex
Yellow.ai
Cognigy
Aisera
Amelia
Boost.ai
Tars Technologies
Avaamo
Oracle
Microsoft
Google Cloud
OpenAI
Flow XO
Customers.ai
Landbot.io
Ideta
Acquire
Feedyou
Intercom
Salesloft
Infobip
ProProfs ChatBot
Salesforce
听
听
*If Applicable.
