
Conversational artificial intelligence (AI) refers to technologies, like chatbots or virtual agents, which users can talk to.
The global Conversational Artificial Intelligence (AI) market was valued at US$ 198 million in 2023 and is anticipated to reach US$ 455.3 million by 2030, witnessing a CAGR of 12.3% during the forecast period 2024-2030.
As an important force driving a new round of scientific and technological revolution, artificial intelligence has been of national strategic importance. Many governments introduces polices and increase capital investment to support AI companies. The Digital Europe plan adopted by the European Union will allocate €9.2 billion on high-tech investments, such as supercomputing, artificial intelligence, and network security. In order to maintain its leading position, the United States will increase its investment in artificial intelligence research and development in non-defense fields, from US$1.6 billion to US$1.7 billion in 2022. According to the latest data released by IDC, global artificial intelligence revenue was US$432.8 billion in 2022, a year-on-year increase of 19.101%, including software, hardware and services.
This report aims to provide a comprehensive presentation of the global market for Conversational Artificial Intelligence (AI), with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Conversational Artificial Intelligence (AI).
Report Scope
The Conversational Artificial Intelligence (AI) market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Conversational Artificial Intelligence (AI) market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Conversational Artificial Intelligence (AI) companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Gong.io
IBM
AffectLayer
SalesLoft
CallRail
ExecVision
RingDNA
Jiminny
Dialpad
Refract
Tethr
VoiceOps
DialogTech
Convin
Interactions
Segment by Type
Cloud Based
On Premises
Segment by Application
HR Processes
Health Care
Internet of Things (IoT) Devices
Online Customer Support
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Conversational Artificial Intelligence (AI) companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
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1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Conversational Artificial Intelligence (AI) Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud Based
1.2.3 On Premises
1.3 Market by Application
1.3.1 Global Conversational Artificial Intelligence (AI) Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 HR Processes
1.3.3 Health Care
1.3.4 Internet of Things (IoT) Devices
1.3.5 Online Customer Support
1.3.6 Others
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Conversational Artificial Intelligence (AI) Market Perspective (2019-2030)
2.2 Conversational Artificial Intelligence (AI) Growth Trends by Region
2.2.1 Global Conversational Artificial Intelligence (AI) Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Conversational Artificial Intelligence (AI) Historic Market Size by Region (2019-2024)
2.2.3 Conversational Artificial Intelligence (AI) Forecasted Market Size by Region (2025-2030)
2.3 Conversational Artificial Intelligence (AI) Market Dynamics
2.3.1 Conversational Artificial Intelligence (AI) Industry Trends
2.3.2 Conversational Artificial Intelligence (AI) Market Drivers
2.3.3 Conversational Artificial Intelligence (AI) Market Challenges
2.3.4 Conversational Artificial Intelligence (AI) Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Conversational Artificial Intelligence (AI) Players by Revenue
3.1.1 Global Top Conversational Artificial Intelligence (AI) Players by Revenue (2019-2024)
3.1.2 Global Conversational Artificial Intelligence (AI) Revenue Market Share by Players (2019-2024)
3.2 Global Conversational Artificial Intelligence (AI) Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Conversational Artificial Intelligence (AI) Revenue
3.4 Global Conversational Artificial Intelligence (AI) Market Concentration Ratio
3.4.1 Global Conversational Artificial Intelligence (AI) Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Conversational Artificial Intelligence (AI) Revenue in 2023
3.5 Conversational Artificial Intelligence (AI) Key Players Head office and Area Served
3.6 Key Players Conversational Artificial Intelligence (AI) Product Solution and Service
3.7 Date of Enter into Conversational Artificial Intelligence (AI) Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Conversational Artificial Intelligence (AI) Breakdown Data by Type
4.1 Global Conversational Artificial Intelligence (AI) Historic Market Size by Type (2019-2024)
4.2 Global Conversational Artificial Intelligence (AI) Forecasted Market Size by Type (2025-2030)
5 Conversational Artificial Intelligence (AI) Breakdown Data by Application
5.1 Global Conversational Artificial Intelligence (AI) Historic Market Size by Application (2019-2024)
5.2 Global Conversational Artificial Intelligence (AI) Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Conversational Artificial Intelligence (AI) Market Size (2019-2030)
6.2 North America Conversational Artificial Intelligence (AI) Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Conversational Artificial Intelligence (AI) Market Size by Country (2019-2024)
6.4 North America Conversational Artificial Intelligence (AI) Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Conversational Artificial Intelligence (AI) Market Size (2019-2030)
7.2 Europe Conversational Artificial Intelligence (AI) Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Conversational Artificial Intelligence (AI) Market Size by Country (2019-2024)
7.4 Europe Conversational Artificial Intelligence (AI) Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Conversational Artificial Intelligence (AI) Market Size (2019-2030)
8.2 Asia-Pacific Conversational Artificial Intelligence (AI) Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Conversational Artificial Intelligence (AI) Market Size by Region (2019-2024)
8.4 Asia-Pacific Conversational Artificial Intelligence (AI) Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Conversational Artificial Intelligence (AI) Market Size (2019-2030)
9.2 Latin America Conversational Artificial Intelligence (AI) Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Conversational Artificial Intelligence (AI) Market Size by Country (2019-2024)
9.4 Latin America Conversational Artificial Intelligence (AI) Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Conversational Artificial Intelligence (AI) Market Size (2019-2030)
10.2 Middle East & Africa Conversational Artificial Intelligence (AI) Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Conversational Artificial Intelligence (AI) Market Size by Country (2019-2024)
10.4 Middle East & Africa Conversational Artificial Intelligence (AI) Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Gong.io
11.1.1 Gong.io Company Detail
11.1.2 Gong.io Business Overview
11.1.3 Gong.io Conversational Artificial Intelligence (AI) Introduction
11.1.4 Gong.io Revenue in Conversational Artificial Intelligence (AI) Business (2019-2024)
11.1.5 Gong.io Recent Development
11.2 IBM
11.2.1 IBM Company Detail
11.2.2 IBM Business Overview
11.2.3 IBM Conversational Artificial Intelligence (AI) Introduction
11.2.4 IBM Revenue in Conversational Artificial Intelligence (AI) Business (2019-2024)
11.2.5 IBM Recent Development
11.3 AffectLayer
11.3.1 AffectLayer Company Detail
11.3.2 AffectLayer Business Overview
11.3.3 AffectLayer Conversational Artificial Intelligence (AI) Introduction
11.3.4 AffectLayer Revenue in Conversational Artificial Intelligence (AI) Business (2019-2024)
11.3.5 AffectLayer Recent Development
11.4 SalesLoft
11.4.1 SalesLoft Company Detail
11.4.2 SalesLoft Business Overview
11.4.3 SalesLoft Conversational Artificial Intelligence (AI) Introduction
11.4.4 SalesLoft Revenue in Conversational Artificial Intelligence (AI) Business (2019-2024)
11.4.5 SalesLoft Recent Development
11.5 CallRail
11.5.1 CallRail Company Detail
11.5.2 CallRail Business Overview
11.5.3 CallRail Conversational Artificial Intelligence (AI) Introduction
11.5.4 CallRail Revenue in Conversational Artificial Intelligence (AI) Business (2019-2024)
11.5.5 CallRail Recent Development
11.6 ExecVision
11.6.1 ExecVision Company Detail
11.6.2 ExecVision Business Overview
11.6.3 ExecVision Conversational Artificial Intelligence (AI) Introduction
11.6.4 ExecVision Revenue in Conversational Artificial Intelligence (AI) Business (2019-2024)
11.6.5 ExecVision Recent Development
11.7 RingDNA
11.7.1 RingDNA Company Detail
11.7.2 RingDNA Business Overview
11.7.3 RingDNA Conversational Artificial Intelligence (AI) Introduction
11.7.4 RingDNA Revenue in Conversational Artificial Intelligence (AI) Business (2019-2024)
11.7.5 RingDNA Recent Development
11.8 Jiminny
11.8.1 Jiminny Company Detail
11.8.2 Jiminny Business Overview
11.8.3 Jiminny Conversational Artificial Intelligence (AI) Introduction
11.8.4 Jiminny Revenue in Conversational Artificial Intelligence (AI) Business (2019-2024)
11.8.5 Jiminny Recent Development
11.9 Dialpad
11.9.1 Dialpad Company Detail
11.9.2 Dialpad Business Overview
11.9.3 Dialpad Conversational Artificial Intelligence (AI) Introduction
11.9.4 Dialpad Revenue in Conversational Artificial Intelligence (AI) Business (2019-2024)
11.9.5 Dialpad Recent Development
11.10 Refract
11.10.1 Refract Company Detail
11.10.2 Refract Business Overview
11.10.3 Refract Conversational Artificial Intelligence (AI) Introduction
11.10.4 Refract Revenue in Conversational Artificial Intelligence (AI) Business (2019-2024)
11.10.5 Refract Recent Development
11.11 Tethr
11.11.1 Tethr Company Detail
11.11.2 Tethr Business Overview
11.11.3 Tethr Conversational Artificial Intelligence (AI) Introduction
11.11.4 Tethr Revenue in Conversational Artificial Intelligence (AI) Business (2019-2024)
11.11.5 Tethr Recent Development
11.12 VoiceOps
11.12.1 VoiceOps Company Detail
11.12.2 VoiceOps Business Overview
11.12.3 VoiceOps Conversational Artificial Intelligence (AI) Introduction
11.12.4 VoiceOps Revenue in Conversational Artificial Intelligence (AI) Business (2019-2024)
11.12.5 VoiceOps Recent Development
11.13 DialogTech
11.13.1 DialogTech Company Detail
11.13.2 DialogTech Business Overview
11.13.3 DialogTech Conversational Artificial Intelligence (AI) Introduction
11.13.4 DialogTech Revenue in Conversational Artificial Intelligence (AI) Business (2019-2024)
11.13.5 DialogTech Recent Development
11.14 Convin
11.14.1 Convin Company Detail
11.14.2 Convin Business Overview
11.14.3 Convin Conversational Artificial Intelligence (AI) Introduction
11.14.4 Convin Revenue in Conversational Artificial Intelligence (AI) Business (2019-2024)
11.14.5 Convin Recent Development
11.15 Interactions
11.15.1 Interactions Company Detail
11.15.2 Interactions Business Overview
11.15.3 Interactions Conversational Artificial Intelligence (AI) Introduction
11.15.4 Interactions Revenue in Conversational Artificial Intelligence (AI) Business (2019-2024)
11.15.5 Interactions Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Gong.io
IBM
AffectLayer
SalesLoft
CallRail
ExecVision
RingDNA
Jiminny
Dialpad
Refract
Tethr
VoiceOps
DialogTech
Convin
Interactions
Ìý
Ìý
*If Applicable.
