Conversational intelligence software is a type of software that records, transcribes, and analyzes sales calls or other types of conversations. It can identify keywords and topics of conversation, provide statistics and insights, and help users improve their communication skills and outcomes. Conversational intelligence software can be used by businesses to enhance customer service, sales performance, training, and compliance.
Market Analysis and Insights: Global Conversational Intelligence Software Market
The global Conversational Intelligence Software market is projected to grow from US$ 3963 million in 2024 to US$ 8312.3 million by 2030, at a Compound Annual Growth Rate (CAGR) of 13.1% during the forecast period.
The industry trend of conversational intelligence software is expected to be positive and growing in the near future. The main drivers for this growth are the rising demand for AI-powered customer support services, the reduced chatbot development costs, the omnichannel deployment, and the increasing adoption of voice-based assistants. The public sector, healthcare, banking, retail, and e-commerce are some of the industries that are expected to benefit from conversational AI solutions.
Report Covers:
This report presents an overview of global market for Conversational Intelligence Software market size. Analyses of the global market trends, with historic market revenue data for 2019 - 2023, estimates for 2024, and projections of CAGR through 2030.
This report researches the key producers of Conversational Intelligence Software, also provides the revenue of main regions and countries. Highlights of the upcoming market potential for Conversational Intelligence Software, and key regions/countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.
This report focuses on the Conversational Intelligence Software revenue, market share and industry ranking of main companies, data from 2019 to 2024. Identification of the major stakeholders in the global Conversational Intelligence Software market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.
This report analyzes the segments data by Type and by Application, revenue, and growth rate, from 2019 to 2030. Evaluation and forecast the market size for Conversational Intelligence Software revenue, projected growth trends, production technology, application and end-user industry.
Market Segmentation
By Company
SAP
IBM
Microsoft
Ada
Kore.ai
Conversica
LivePerson
Genesys
Boost.ai
Kata.ai
Cognigy
OneReach.ai
Avaamo
Just AI
Kasisto
Active.Ai
Solvvy
Certainly
Hyro
Mindsay
Segment by Type
Cloud Based
Web Based
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
China
Asia (excluding China)
Japan
South Korea
China Taiwan
Southeast Asia
India
Latin America, Middle East & Africa
Brazil
Mexico
Turkey
Israel
GCC Countries
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Revenue of Conversational Intelligence Software in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. This section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Conversational Intelligence Software companies鈥� competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: North America (US & Canada) by Type, by Application and by country, revenue for each segment.
Chapter 7: Europe by Type, by Application and by country, revenue for each segment.
Chapter 8: China by Type, and by Application, revenue for each segment.
Chapter 9: Asia (excluding China) by Type, by Application and by region, revenue for each segment.
Chapter 10: Middle East, Africa, and Latin America by Type, by Application and by country, revenue for each segment.
Chapter 11: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Conversational Intelligence Software revenue, gross margin, and recent development, etc.
Chapter 12: Analyst's Viewpoints/Conclusions
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Conversational Intelligence Software Market Size Growth Rate by Type, 2019 VS 2023 VS 2030
1.2.2 Cloud Based
1.2.3 Web Based
1.3 Market by Application
1.3.1 Global Conversational Intelligence Software Market Size Growth Rate by Application, 2019 VS 2023 VS 2030
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Conversational Intelligence Software Market Perspective (2019-2030)
2.2 Global Conversational Intelligence Software Growth Trends by Region
2.2.1 Conversational Intelligence Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Conversational Intelligence Software Historic Market Size by Region (2019-2024)
2.2.3 Conversational Intelligence Software Forecasted Market Size by Region (2025-2030)
2.3 Conversational Intelligence Software Market Dynamics
2.3.1 Conversational Intelligence Software Industry Trends
2.3.2 Conversational Intelligence Software Market Drivers
2.3.3 Conversational Intelligence Software Market Challenges
2.3.4 Conversational Intelligence Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Revenue Conversational Intelligence Software by Players
3.1.1 Global Conversational Intelligence Software Revenue by Players (2019-2024)
3.1.2 Global Conversational Intelligence Software Revenue Market Share by Players (2019-2024)
3.2 Global Conversational Intelligence Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players of Conversational Intelligence Software, Ranking by Revenue, 2022 VS 2023 VS 2024
3.4 Global Conversational Intelligence Software Market Concentration Ratio
3.4.1 Global Conversational Intelligence Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Conversational Intelligence Software Revenue in 2023
3.5 Global Key Players of Conversational Intelligence Software Head office and Area Served
3.6 Global Key Players of Conversational Intelligence Software, Product and Application
3.7 Global Key Players of Conversational Intelligence Software, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Conversational Intelligence Software Breakdown Data by Type
4.1 Global Conversational Intelligence Software Historic Market Size by Type (2019-2024)
4.2 Global Conversational Intelligence Software Forecasted Market Size by Type (2025-2030)
5 Conversational Intelligence Software Breakdown Data by Application
5.1 Global Conversational Intelligence Software Historic Market Size by Application (2019-2024)
5.2 Global Conversational Intelligence Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Conversational Intelligence Software Market Size (2019-2030)
6.2 North America Conversational Intelligence Software Market Size by Type
6.2.1 North America Conversational Intelligence Software Market Size by Type (2019-2024)
6.2.2 North America Conversational Intelligence Software Market Size by Type (2025-2030)
6.2.3 North America Conversational Intelligence Software Market Share by Type (2019-2030)
6.3 North America Conversational Intelligence Software Market Size by Application
6.3.1 North America Conversational Intelligence Software Market Size by Application (2019-2024)
6.3.2 North America Conversational Intelligence Software Market Size by Application (2025-2030)
6.3.3 North America Conversational Intelligence Software Market Share by Application (2019-2030)
6.4 North America Conversational Intelligence Software Market Size by Country
6.4.1 North America Conversational Intelligence Software Market Size by Country: 2019 VS 2023 VS 2030
6.4.2 North America Conversational Intelligence Software Market Size by Country (2019-2024)
6.4.3 North America Conversational Intelligence Software Market Size by Country (2025-2030)
6.4.4 U.S.
6.4.5 Canada
7 Europe
7.1 Europe Conversational Intelligence Software Market Size (2019-2030)
7.2 Europe Conversational Intelligence Software Market Size by Type
7.2.1 Europe Conversational Intelligence Software Market Size by Type (2019-2024)
7.2.2 Europe Conversational Intelligence Software Market Size by Type (2025-2030)
7.2.3 Europe Conversational Intelligence Software Market Share by Type (2019-2030)
7.3 Europe Conversational Intelligence Software Market Size by Application
7.3.1 Europe Conversational Intelligence Software Market Size by Application (2019-2024)
7.3.2 Europe Conversational Intelligence Software Market Size by Application (2025-2030)
7.3.3 Europe Conversational Intelligence Software Market Share by Application (2019-2030)
7.4 Europe Conversational Intelligence Software Market Size by Country
7.4.1 Europe Conversational Intelligence Software Market Size by Country: 2019 VS 2023 VS 2030
7.4.2 Europe Conversational Intelligence Software Market Size by Country (2019-2024)
7.4.3 Europe Conversational Intelligence Software Market Size by Country (2025-2030)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 China
8.1 China Conversational Intelligence Software Market Size (2019-2030)
8.2 China Conversational Intelligence Software Market Size by Type
8.2.1 China Conversational Intelligence Software Market Size by Type (2019-2024)
8.2.2 China Conversational Intelligence Software Market Size by Type (2025-2030)
8.2.3 China Conversational Intelligence Software Market Share by Type (2019-2030)
8.3 China Conversational Intelligence Software Market Size by Application
8.3.1 China Conversational Intelligence Software Market Size by Application (2019-2024)
8.3.2 China Conversational Intelligence Software Market Size by Application (2025-2030)
8.3.3 China Conversational Intelligence Software Market Share by Application (2019-2030)
9 Asia (excluding China)
9.1 Asia Conversational Intelligence Software Market Size (2019-2030)
9.2 Asia Conversational Intelligence Software Market Size by Type
9.2.1 Asia Conversational Intelligence Software Market Size by Type (2019-2024)
9.2.2 Asia Conversational Intelligence Software Market Size by Type (2025-2030)
9.2.3 Asia Conversational Intelligence Software Market Share by Type (2019-2030)
9.3 Asia Conversational Intelligence Software Market Size by Application
9.3.1 Asia Conversational Intelligence Software Market Size by Application (2019-2024)
9.3.2 Asia Conversational Intelligence Software Market Size by Application (2025-2030)
9.3.3 Asia Conversational Intelligence Software Market Share by Application (2019-2030)
9.4 Asia Conversational Intelligence Software Market Size by Region
9.4.1 Asia Conversational Intelligence Software Market Size by Region: 2019 VS 2023 VS 2030
9.4.2 Asia Conversational Intelligence Software Market Size by Region (2019-2024)
9.4.3 Asia Conversational Intelligence Software Market Size by Region (2025-2030)
9.4.4 Japan
9.4.5 South Korea
9.4.6 China Taiwan
9.4.7 Southeast Asia
9.4.8 India
9.4.9 Australia
10 Middle East, Africa, and Latin America
10.1 Middle East, Africa, and Latin America Conversational Intelligence Software Market Size (2019-2030)
10.2 Middle East, Africa, and Latin America Conversational Intelligence Software Market Size by Type
10.2.1 Middle East, Africa, and Latin America Conversational Intelligence Software Market Size by Type (2019-2024)
10.2.2 Middle East, Africa, and Latin America Conversational Intelligence Software Market Size by Type (2025-2030)
10.2.3 Middle East, Africa, and Latin America Conversational Intelligence Software Market Share by Type (2019-2030)
10.3 Middle East, Africa, and Latin America Conversational Intelligence Software Market Size by Application
10.3.1 Middle East, Africa, and Latin America Conversational Intelligence Software Market Size by Application (2019-2024)
10.3.2 Middle East, Africa, and Latin America Conversational Intelligence Software Market Size by Application (2025-2030)
10.3.3 Middle East, Africa, and Latin America Conversational Intelligence Software Market Share by Application (2019-2030)
10.4 Middle East, Africa, and Latin America Conversational Intelligence Software Market Size by Country
10.4.1 Middle East, Africa, and Latin America Conversational Intelligence Software Market Size by Country: 2019 VS 2023 VS 2030
10.4.2 Middle East, Africa, and Latin America Conversational Intelligence Software Market Size by Country (2019-2024)
10.4.3 Middle East, Africa, and Latin America Conversational Intelligence Software Market Size by Country (2025-2030)
10.4.4 Brazil
10.4.5 Mexico
10.4.6 Turkey
10.4.7 Saudi Arabia
10.4.8 Israel
10.4.9 GCC Countries
11 Key Players Profiles
11.1 SAP
11.1.1 SAP Company Details
11.1.2 SAP Business Overview
11.1.3 SAP Conversational Intelligence Software Introduction
11.1.4 SAP Revenue in Conversational Intelligence Software Business (2019-2024)
11.1.5 SAP Recent Developments
11.2 IBM
11.2.1 IBM Company Details
11.2.2 IBM Business Overview
11.2.3 IBM Conversational Intelligence Software Introduction
11.2.4 IBM Revenue in Conversational Intelligence Software Business (2019-2024)
11.2.5 IBM Recent Developments
11.3 Microsoft
11.3.1 Microsoft Company Details
11.3.2 Microsoft Business Overview
11.3.3 Microsoft Conversational Intelligence Software Introduction
11.3.4 Microsoft Revenue in Conversational Intelligence Software Business (2019-2024)
11.3.5 Microsoft Recent Developments
11.4 Ada
11.4.1 Ada Company Details
11.4.2 Ada Business Overview
11.4.3 Ada Conversational Intelligence Software Introduction
11.4.4 Ada Revenue in Conversational Intelligence Software Business (2019-2024)
11.4.5 Ada Recent Developments
11.5 Kore.ai
11.5.1 Kore.ai Company Details
11.5.2 Kore.ai Business Overview
11.5.3 Kore.ai Conversational Intelligence Software Introduction
11.5.4 Kore.ai Revenue in Conversational Intelligence Software Business (2019-2024)
11.5.5 Kore.ai Recent Developments
11.6 Conversica
11.6.1 Conversica Company Details
11.6.2 Conversica Business Overview
11.6.3 Conversica Conversational Intelligence Software Introduction
11.6.4 Conversica Revenue in Conversational Intelligence Software Business (2019-2024)
11.6.5 Conversica Recent Developments
11.7 LivePerson
11.7.1 LivePerson Company Details
11.7.2 LivePerson Business Overview
11.7.3 LivePerson Conversational Intelligence Software Introduction
11.7.4 LivePerson Revenue in Conversational Intelligence Software Business (2019-2024)
11.7.5 LivePerson Recent Developments
11.8 Genesys
11.8.1 Genesys Company Details
11.8.2 Genesys Business Overview
11.8.3 Genesys Conversational Intelligence Software Introduction
11.8.4 Genesys Revenue in Conversational Intelligence Software Business (2019-2024)
11.8.5 Genesys Recent Developments
11.9 Boost.ai
11.9.1 Boost.ai Company Details
11.9.2 Boost.ai Business Overview
11.9.3 Boost.ai Conversational Intelligence Software Introduction
11.9.4 Boost.ai Revenue in Conversational Intelligence Software Business (2019-2024)
11.9.5 Boost.ai Recent Developments
11.10 Kata.ai
11.10.1 Kata.ai Company Details
11.10.2 Kata.ai Business Overview
11.10.3 Kata.ai Conversational Intelligence Software Introduction
11.10.4 Kata.ai Revenue in Conversational Intelligence Software Business (2019-2024)
11.10.5 Kata.ai Recent Developments
11.11 Cognigy
11.11.1 Cognigy Company Details
11.11.2 Cognigy Business Overview
11.11.3 Cognigy Conversational Intelligence Software Introduction
11.11.4 Cognigy Revenue in Conversational Intelligence Software Business (2019-2024)
11.11.5 Cognigy Recent Developments
11.12 OneReach.ai
11.12.1 OneReach.ai Company Details
11.12.2 OneReach.ai Business Overview
11.12.3 OneReach.ai Conversational Intelligence Software Introduction
11.12.4 OneReach.ai Revenue in Conversational Intelligence Software Business (2019-2024)
11.12.5 OneReach.ai Recent Developments
11.13 Avaamo
11.13.1 Avaamo Company Details
11.13.2 Avaamo Business Overview
11.13.3 Avaamo Conversational Intelligence Software Introduction
11.13.4 Avaamo Revenue in Conversational Intelligence Software Business (2019-2024)
11.13.5 Avaamo Recent Developments
11.14 Just AI
11.14.1 Just AI Company Details
11.14.2 Just AI Business Overview
11.14.3 Just AI Conversational Intelligence Software Introduction
11.14.4 Just AI Revenue in Conversational Intelligence Software Business (2019-2024)
11.14.5 Just AI Recent Developments
11.15 Kasisto
11.15.1 Kasisto Company Details
11.15.2 Kasisto Business Overview
11.15.3 Kasisto Conversational Intelligence Software Introduction
11.15.4 Kasisto Revenue in Conversational Intelligence Software Business (2019-2024)
11.15.5 Kasisto Recent Developments
11.16 Active.Ai
11.16.1 Active.Ai Company Details
11.16.2 Active.Ai Business Overview
11.16.3 Active.Ai Conversational Intelligence Software Introduction
11.16.4 Active.Ai Revenue in Conversational Intelligence Software Business (2019-2024)
11.16.5 Active.Ai Recent Developments
11.17 Solvvy
11.17.1 Solvvy Company Details
11.17.2 Solvvy Business Overview
11.17.3 Solvvy Conversational Intelligence Software Introduction
11.17.4 Solvvy Revenue in Conversational Intelligence Software Business (2019-2024)
11.17.5 Solvvy Recent Developments
11.18 Certainly
11.18.1 Certainly Company Details
11.18.2 Certainly Business Overview
11.18.3 Certainly Conversational Intelligence Software Introduction
11.18.4 Certainly Revenue in Conversational Intelligence Software Business (2019-2024)
11.18.5 Certainly Recent Developments
11.19 Hyro
11.19.1 Hyro Company Details
11.19.2 Hyro Business Overview
11.19.3 Hyro Conversational Intelligence Software Introduction
11.19.4 Hyro Revenue in Conversational Intelligence Software Business (2019-2024)
11.19.5 Hyro Recent Developments
11.20 Mindsay
11.20.1 Mindsay Company Details
11.20.2 Mindsay Business Overview
11.20.3 Mindsay Conversational Intelligence Software Introduction
11.20.4 Mindsay Revenue in Conversational Intelligence Software Business (2019-2024)
11.20.5 Mindsay Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
SAP
IBM
Microsoft
Ada
Kore.ai
Conversica
LivePerson
Genesys
Boost.ai
Kata.ai
Cognigy
OneReach.ai
Avaamo
Just AI
Kasisto
Active.Ai
Solvvy
Certainly
Hyro
Mindsay
听
听
*If Applicable.
