Global Customer Engagement Centre Workforce Optimization Market Research Report 2024

Publication ID:

PB502241845

Publication Date:

March 5, 2024

Pages:

Publisher:

MRRPB5

Countries:

Global [1]

USD 2,900.00

IT Services [2]

Computing & Electronics [3]

Description:

Many organisations view customer engagement as a key USP to distinguish themselves from their competition. However, as the number of communication channels and devices increases manifold, so does the challenge of engaging them effectively to deliver contextual, consistent and personalised service. The Customer Engagement Centre Workforce Optimization market helps companies enrich customer interactions, optimise their workforce and thereby improve business processes. By doing this, they benefit from greater customer loyalty, improved performance and revenue and lesser risks and operating costs.
The global Customer Engagement Centre Workforce Optimization market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
Customer Relationship Management is the biggest driver of the Customer Engagement Centre Workforce Optimization market. Customer relationships are the main competitive differentiator making it absolutely essential for companies to engender loyalty. An actively engaged customer is far more likely to participate with the organisation through multiple channels including online self-help tools, mobile Apps, community participation or user group involvements. They would be more willing to provide feedback if asked, utilise the products and services to the fullest and also make valuable suggestions on how to improve them.
This report aims to provide a comprehensive presentation of the global market for Customer Engagement Centre Workforce Optimization, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Engagement Centre Workforce Optimization.
Report Scope
The Customer Engagement Centre Workforce Optimization market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Customer Engagement Centre Workforce Optimization market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Engagement Centre Workforce Optimization companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Verint
Calabrio
Aspect
Avaya
Genesys
Segment by Type
Hardware
Software
Segment by Application
BFSI
Manufacturing
Healthcare
IT And ITES
Utilities
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Engagement Centre Workforce Optimization companies鈥� competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Engagement Centre Workforce Optimization Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Hardware
1.2.3 Software
1.3 Market by Application
1.3.1 Global Customer Engagement Centre Workforce Optimization Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 BFSI
1.3.3 Manufacturing
1.3.4 Healthcare
1.3.5 IT And ITES
1.3.6 Utilities
1.3.7 Others
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Engagement Centre Workforce Optimization Market Perspective (2019-2030)
2.2 Customer Engagement Centre Workforce Optimization Growth Trends by Region
2.2.1 Global Customer Engagement Centre Workforce Optimization Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Customer Engagement Centre Workforce Optimization Historic Market Size by Region (2019-2024)
2.2.3 Customer Engagement Centre Workforce Optimization Forecasted Market Size by Region (2025-2030)
2.3 Customer Engagement Centre Workforce Optimization Market Dynamics
2.3.1 Customer Engagement Centre Workforce Optimization Industry Trends
2.3.2 Customer Engagement Centre Workforce Optimization Market Drivers
2.3.3 Customer Engagement Centre Workforce Optimization Market Challenges
2.3.4 Customer Engagement Centre Workforce Optimization Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Engagement Centre Workforce Optimization Players by Revenue
3.1.1 Global Top Customer Engagement Centre Workforce Optimization Players by Revenue (2019-2024)
3.1.2 Global Customer Engagement Centre Workforce Optimization Revenue Market Share by Players (2019-2024)
3.2 Global Customer Engagement Centre Workforce Optimization Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Engagement Centre Workforce Optimization Revenue
3.4 Global Customer Engagement Centre Workforce Optimization Market Concentration Ratio
3.4.1 Global Customer Engagement Centre Workforce Optimization Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Engagement Centre Workforce Optimization Revenue in 2023
3.5 Customer Engagement Centre Workforce Optimization Key Players Head office and Area Served
3.6 Key Players Customer Engagement Centre Workforce Optimization Product Solution and Service
3.7 Date of Enter into Customer Engagement Centre Workforce Optimization Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Engagement Centre Workforce Optimization Breakdown Data by Type
4.1 Global Customer Engagement Centre Workforce Optimization Historic Market Size by Type (2019-2024)
4.2 Global Customer Engagement Centre Workforce Optimization Forecasted Market Size by Type (2025-2030)
5 Customer Engagement Centre Workforce Optimization Breakdown Data by Application
5.1 Global Customer Engagement Centre Workforce Optimization Historic Market Size by Application (2019-2024)
5.2 Global Customer Engagement Centre Workforce Optimization Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Customer Engagement Centre Workforce Optimization Market Size (2019-2030)
6.2 North America Customer Engagement Centre Workforce Optimization Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Customer Engagement Centre Workforce Optimization Market Size by Country (2019-2024)
6.4 North America Customer Engagement Centre Workforce Optimization Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Engagement Centre Workforce Optimization Market Size (2019-2030)
7.2 Europe Customer Engagement Centre Workforce Optimization Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Customer Engagement Centre Workforce Optimization Market Size by Country (2019-2024)
7.4 Europe Customer Engagement Centre Workforce Optimization Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Engagement Centre Workforce Optimization Market Size (2019-2030)
8.2 Asia-Pacific Customer Engagement Centre Workforce Optimization Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Customer Engagement Centre Workforce Optimization Market Size by Region (2019-2024)
8.4 Asia-Pacific Customer Engagement Centre Workforce Optimization Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Engagement Centre Workforce Optimization Market Size (2019-2030)
9.2 Latin America Customer Engagement Centre Workforce Optimization Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Customer Engagement Centre Workforce Optimization Market Size by Country (2019-2024)
9.4 Latin America Customer Engagement Centre Workforce Optimization Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Engagement Centre Workforce Optimization Market Size (2019-2030)
10.2 Middle East & Africa Customer Engagement Centre Workforce Optimization Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Customer Engagement Centre Workforce Optimization Market Size by Country (2019-2024)
10.4 Middle East & Africa Customer Engagement Centre Workforce Optimization Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Verint
11.1.1 Verint Company Detail
11.1.2 Verint Business Overview
11.1.3 Verint Customer Engagement Centre Workforce Optimization Introduction
11.1.4 Verint Revenue in Customer Engagement Centre Workforce Optimization Business (2019-2024)
11.1.5 Verint Recent Development
11.2 Calabrio
11.2.1 Calabrio Company Detail
11.2.2 Calabrio Business Overview
11.2.3 Calabrio Customer Engagement Centre Workforce Optimization Introduction
11.2.4 Calabrio Revenue in Customer Engagement Centre Workforce Optimization Business (2019-2024)
11.2.5 Calabrio Recent Development
11.3 Aspect
11.3.1 Aspect Company Detail
11.3.2 Aspect Business Overview
11.3.3 Aspect Customer Engagement Centre Workforce Optimization Introduction
11.3.4 Aspect Revenue in Customer Engagement Centre Workforce Optimization Business (2019-2024)
11.3.5 Aspect Recent Development
11.4 Avaya
11.4.1 Avaya Company Detail
11.4.2 Avaya Business Overview
11.4.3 Avaya Customer Engagement Centre Workforce Optimization Introduction
11.4.4 Avaya Revenue in Customer Engagement Centre Workforce Optimization Business (2019-2024)
11.4.5 Avaya Recent Development
11.5 Genesys
11.5.1 Genesys Company Detail
11.5.2 Genesys Business Overview
11.5.3 Genesys Customer Engagement Centre Workforce Optimization Introduction
11.5.4 Genesys Revenue in Customer Engagement Centre Workforce Optimization Business (2019-2024)
11.5.5 Genesys Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Companies Mentioned:

Verint
Calabrio
Aspect
Avaya
Genesys

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