Global Customer Engagement Software Market Insights, Forecast to 2029

Publication ID:

PB504232992

Publication Date:

May 29, 2023

Pages:

112

Publisher:

MRRPB5

Countries:

Global [1]

USD 4,900.00

IT Services [2]

Computing & Electronics [3]

Description:

Customer engagement software is broadly defined as software that manages customer communications and interactions throughout a variety of channels and touchpoints. True customer engagement software encompasses the full span of customer interactions, guiding current and potential customers through their journey.
Market Analysis and Insights: Global Customer Engagement Software Market
The global Customer Engagement Software market is projected to grow from US$ million in 2023 to US$ million by 2029, at a Compound Annual Growth Rate (CAGR) of % during the forecast period.
The US & Canada market for Customer Engagement Software is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.
The China market for Customer Engagement Software is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.
The Europe market for Customer Engagement Software is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.
The global key companies of Customer Engagement Software include Salesforce, Oracle, SAP, IBM, Avaya, Calabrio, Genesys, Astute Solutions and Zendesk, etc. in 2022, the global top five players had a share approximately % in terms of revenue.
Report Includes
This report presents an overview of global market for Customer Engagement Software market size. Analyses of the global market trends, with historic market revenue data for 2018 - 2022, estimates for 2023, and projections of CAGR through 2029.
This report researches the key producers of Customer Engagement Software, also provides the revenue of main regions and countries. Highlights of the upcoming market potential for Customer Engagement Software, and key regions/countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.
This report focuses on the Customer Engagement Software revenue, market share and industry ranking of main companies, data from 2018 to 2023. Identification of the major stakeholders in the global Customer Engagement Software market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.
This report analyzes the segments data by type and by application, revenue, and growth rate, from 2018 to 2029. Evaluation and forecast the market size for Customer Engagement Software revenue, projected growth trends, production technology, application and end-user industry.
Descriptive company profiles of the major global players, including Salesforce, Oracle, SAP, IBM, Avaya, Calabrio, Genesys, Astute Solutions and Zendesk, etc.
By Company
Salesforce
Oracle
SAP
IBM
Avaya
Calabrio
Genesys
Astute Solutions
Zendesk
Doxim
Intercom
Medallia
Segment by Type
On-premise
Cloud-based
Segment by Application
SMEs
Large Enterprises
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East, Africa, and Latin America
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc.), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Revenue of Customer Engagement Software in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. This section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Engagement Software companies鈥� competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: North America by type, by application and by country, revenue for each segment.
Chapter 7: Europe by type, by application and by country, revenue for each segment.
Chapter 8: China by type and by application revenue for each segment.
Chapter 9: Asia (excluding China) by type, by application and by region, revenue for each segment.
Chapter 10: Middle East, Africa, and Latin America by type, by application and by country, revenue for each segment.
Chapter 11: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Customer Engagement Software revenue, gross margin, and recent development, etc.
Chapter 12: Analyst's Viewpoints/Conclusions

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Engagement Software Market Size Growth Rate by Type, 2018 VS 2022 VS 2029
1.2.2 On-premise
1.2.3 Cloud-based
1.3 Market by Application
1.3.1 Global Customer Engagement Software Market Size Growth Rate by Application, 2018 VS 2022 VS 2029
1.3.2 SMEs
1.3.3 Large Enterprises
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Engagement Software Market Perspective (2018-2029)
2.2 Global Customer Engagement Software Growth Trends by Region
2.2.1 Customer Engagement Software Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Customer Engagement Software Historic Market Size by Region (2018-2023)
2.2.3 Customer Engagement Software Forecasted Market Size by Region (2024-2029)
2.3 Customer Engagement Software Market Dynamics
2.3.1 Customer Engagement Software Industry Trends
2.3.2 Customer Engagement Software Market Drivers
2.3.3 Customer Engagement Software Market Challenges
2.3.4 Customer Engagement Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Revenue Customer Engagement Software by Players
3.1.1 Global Customer Engagement Software Revenue by Players (2018-2023)
3.1.2 Global Customer Engagement Software Revenue Market Share by Players (2018-2023)
3.2 Global Customer Engagement Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players of Customer Engagement Software, Ranking by Revenue, 2021 VS 2022 VS 2023
3.4 Global Customer Engagement Software Market Concentration Ratio
3.4.1 Global Customer Engagement Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Engagement Software Revenue in 2022
3.5 Global Key Players of Customer Engagement Software Head office and Area Served
3.6 Global Key Players of Customer Engagement Software, Product and Application
3.7 Global Key Players of Customer Engagement Software, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Engagement Software Breakdown Data by Type
4.1 Global Customer Engagement Software Historic Market Size by Type (2018-2023)
4.2 Global Customer Engagement Software Forecasted Market Size by Type (2024-2029)
5 Customer Engagement Software Breakdown Data by Application
5.1 Global Customer Engagement Software Historic Market Size by Application (2018-2023)
5.2 Global Customer Engagement Software Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America Customer Engagement Software Market Size (2018-2029)
6.2 North America Customer Engagement Software Market Size by Type
6.2.1 North America Customer Engagement Software Market Size by Type (2018-2023)
6.2.2 North America Customer Engagement Software Market Size by Type (2024-2029)
6.2.3 North America Customer Engagement Software Market Share by Type (2018-2029)
6.3 North America Customer Engagement Software Market Size by Application
6.3.1 North America Customer Engagement Software Market Size by Application (2018-2023)
6.3.2 North America Customer Engagement Software Market Size by Application (2024-2029)
6.3.3 North America Customer Engagement Software Market Share by Application (2018-2029)
6.4 North America Customer Engagement Software Market Size by Country
6.4.1 North America Customer Engagement Software Market Size by Country: 2018 VS 2022 VS 2029
6.4.2 North America Customer Engagement Software Market Size by Country (2018-2023)
6.4.3 North America Customer Engagement Software Market Size by Country (2024-2029)
6.4.4 U.S.
6.4.5 Canada
7 Europe
7.1 Europe Customer Engagement Software Market Size (2018-2029)
7.2 Europe Customer Engagement Software Market Size by Type
7.2.1 Europe Customer Engagement Software Market Size by Type (2018-2023)
7.2.2 Europe Customer Engagement Software Market Size by Type (2024-2029)
7.2.3 Europe Customer Engagement Software Market Share by Type (2018-2029)
7.3 Europe Customer Engagement Software Market Size by Application
7.3.1 Europe Customer Engagement Software Market Size by Application (2018-2023)
7.3.2 Europe Customer Engagement Software Market Size by Application (2024-2029)
7.3.3 Europe Customer Engagement Software Market Share by Application (2018-2029)
7.4 Europe Customer Engagement Software Market Size by Country
7.4.1 Europe Customer Engagement Software Market Size by Country: 2018 VS 2022 VS 2029
7.4.2 Europe Customer Engagement Software Market Size by Country (2018-2023)
7.4.3 Europe Customer Engagement Software Market Size by Country (2024-2029)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 China
8.1 China Customer Engagement Software Market Size (2018-2029)
8.2 China Customer Engagement Software Market Size by Type
8.2.1 China Customer Engagement Software Market Size by Type (2018-2023)
8.2.2 China Customer Engagement Software Market Size by Type (2024-2029)
8.2.3 China Customer Engagement Software Market Share by Type (2018-2029)
8.3 China Customer Engagement Software Market Size by Application
8.3.1 China Customer Engagement Software Market Size by Application (2018-2023)
8.3.2 China Customer Engagement Software Market Size by Application (2024-2029)
8.3.3 China Customer Engagement Software Market Share by Application (2018-2029)
9 Asia (excluding China)
9.1 Asia Customer Engagement Software Market Size (2018-2029)
9.2 Asia Customer Engagement Software Market Size by Type
9.2.1 Asia Customer Engagement Software Market Size by Type (2018-2023)
9.2.2 Asia Customer Engagement Software Market Size by Type (2024-2029)
9.2.3 Asia Customer Engagement Software Market Share by Type (2018-2029)
9.3 Asia Customer Engagement Software Market Size by Application
9.3.1 Asia Customer Engagement Software Market Size by Application (2018-2023)
9.3.2 Asia Customer Engagement Software Market Size by Application (2024-2029)
9.3.3 Asia Customer Engagement Software Market Share by Application (2018-2029)
9.4 Asia Customer Engagement Software Market Size by Region
9.4.1 Asia Customer Engagement Software Market Size by Region: 2018 VS 2022 VS 2029
9.4.2 Asia Customer Engagement Software Market Size by Region (2018-2023)
9.4.3 Asia Customer Engagement Software Market Size by Region (2024-2029)
9.4.4 Japan
9.4.5 South Korea
9.4.6 China Taiwan
9.4.7 Southeast Asia
9.4.8 India
9.4.9 Australia
10 Middle East, Africa, and Latin America
10.1 Middle East, Africa, and Latin America Customer Engagement Software Market Size (2018-2029)
10.2 Middle East, Africa, and Latin America Customer Engagement Software Market Size by Type
10.2.1 Middle East, Africa, and Latin America Customer Engagement Software Market Size by Type (2018-2023)
10.2.2 Middle East, Africa, and Latin America Customer Engagement Software Market Size by Type (2024-2029)
10.2.3 Middle East, Africa, and Latin America Customer Engagement Software Market Share by Type (2018-2029)
10.3 Middle East, Africa, and Latin America Customer Engagement Software Market Size by Application
10.3.1 Middle East, Africa, and Latin America Customer Engagement Software Market Size by Application (2018-2023)
10.3.2 Middle East, Africa, and Latin America Customer Engagement Software Market Size by Application (2024-2029)
10.3.3 Middle East, Africa, and Latin America Customer Engagement Software Market Share by Application (2018-2029)
10.4 Middle East, Africa, and Latin America Customer Engagement Software Market Size by Country
10.4.1 Middle East, Africa, and Latin America Customer Engagement Software Market Size by Country: 2018 VS 2022 VS 2029
10.4.2 Middle East, Africa, and Latin America Customer Engagement Software Market Size by Country (2018-2023)
10.4.3 Middle East, Africa, and Latin America Customer Engagement Software Market Size by Country (2024-2029)
10.4.4 Brazil
10.4.5 Mexico
10.4.6 Turkey
10.4.7 Saudi Arabia
10.4.8 Israel
10.4.9 GCC Countries
11 Key Players Profiles
11.1 Salesforce
11.1.1 Salesforce Company Details
11.1.2 Salesforce Business Overview
11.1.3 Salesforce Customer Engagement Software Introduction
11.1.4 Salesforce Revenue in Customer Engagement Software Business (2018-2023)
11.1.5 Salesforce Recent Developments
11.2 Oracle
11.2.1 Oracle Company Details
11.2.2 Oracle Business Overview
11.2.3 Oracle Customer Engagement Software Introduction
11.2.4 Oracle Revenue in Customer Engagement Software Business (2018-2023)
11.2.5 Oracle Recent Developments
11.3 SAP
11.3.1 SAP Company Details
11.3.2 SAP Business Overview
11.3.3 SAP Customer Engagement Software Introduction
11.3.4 SAP Revenue in Customer Engagement Software Business (2018-2023)
11.3.5 SAP Recent Developments
11.4 IBM
11.4.1 IBM Company Details
11.4.2 IBM Business Overview
11.4.3 IBM Customer Engagement Software Introduction
11.4.4 IBM Revenue in Customer Engagement Software Business (2018-2023)
11.4.5 IBM Recent Developments
11.5 Avaya
11.5.1 Avaya Company Details
11.5.2 Avaya Business Overview
11.5.3 Avaya Customer Engagement Software Introduction
11.5.4 Avaya Revenue in Customer Engagement Software Business (2018-2023)
11.5.5 Avaya Recent Developments
11.6 Calabrio
11.6.1 Calabrio Company Details
11.6.2 Calabrio Business Overview
11.6.3 Calabrio Customer Engagement Software Introduction
11.6.4 Calabrio Revenue in Customer Engagement Software Business (2018-2023)
11.6.5 Calabrio Recent Developments
11.7 Genesys
11.7.1 Genesys Company Details
11.7.2 Genesys Business Overview
11.7.3 Genesys Customer Engagement Software Introduction
11.7.4 Genesys Revenue in Customer Engagement Software Business (2018-2023)
11.7.5 Genesys Recent Developments
11.8 Astute Solutions
11.8.1 Astute Solutions Company Details
11.8.2 Astute Solutions Business Overview
11.8.3 Astute Solutions Customer Engagement Software Introduction
11.8.4 Astute Solutions Revenue in Customer Engagement Software Business (2018-2023)
11.8.5 Astute Solutions Recent Developments
11.9 Zendesk
11.9.1 Zendesk Company Details
11.9.2 Zendesk Business Overview
11.9.3 Zendesk Customer Engagement Software Introduction
11.9.4 Zendesk Revenue in Customer Engagement Software Business (2018-2023)
11.9.5 Zendesk Recent Developments
11.10 Doxim
11.10.1 Doxim Company Details
11.10.2 Doxim Business Overview
11.10.3 Doxim Customer Engagement Software Introduction
11.10.4 Doxim Revenue in Customer Engagement Software Business (2018-2023)
11.10.5 Doxim Recent Developments
11.11 Intercom
11.11.1 Intercom Company Details
11.11.2 Intercom Business Overview
11.11.3 Intercom Customer Engagement Software Introduction
11.11.4 Intercom Revenue in Customer Engagement Software Business (2018-2023)
11.11.5 Intercom Recent Developments
11.12 Medallia
11.12.1 Medallia Company Details
11.12.2 Medallia Business Overview
11.12.3 Medallia Customer Engagement Software Introduction
11.12.4 Medallia Revenue in Customer Engagement Software Business (2018-2023)
11.12.5 Medallia Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Companies Mentioned:

Salesforce
Oracle
SAP
IBM
Avaya
Calabrio
Genesys
Astute Solutions
Zendesk
Doxim
Intercom
Medallia

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