Customer Experience (CX) is an aggregate of a customer鈥檚 A-Z experience with a brand. It is not a snapshot in time, such as a key touchpoint or a critical interaction. Customer Experience Outsourcing Services enable customers outsource their issues and complaints to a third-party service.
Market Analysis and Insights: Global Customer Experience Outsourcing Services Market
The global Customer Experience Outsourcing Services market is projected to grow from US$ million in 2023 to US$ million by 2029, at a Compound Annual Growth Rate (CAGR) of % during the forecast period.
The US & Canada market for Customer Experience Outsourcing Services is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.
The China market for Customer Experience Outsourcing Services is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.
The Europe market for Customer Experience Outsourcing Services is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.
The global key companies of Customer Experience Outsourcing Services include Teleperformance SA, Acquire BPO, Concentrix, Datacom, PROBE Group, Serco, Sitel, Startek and Stellar Global Solutions, etc. in 2022, the global top five players had a share approximately % in terms of revenue.
Report Includes
This report presents an overview of global market for Customer Experience Outsourcing Services market size. Analyses of the global market trends, with historic market revenue data for 2018 - 2022, estimates for 2023, and projections of CAGR through 2029.
This report researches the key producers of Customer Experience Outsourcing Services, also provides the revenue of main regions and countries. Highlights of the upcoming market potential for Customer Experience Outsourcing Services, and key regions/countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.
This report focuses on the Customer Experience Outsourcing Services revenue, market share and industry ranking of main companies, data from 2018 to 2023. Identification of the major stakeholders in the global Customer Experience Outsourcing Services market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.
This report analyzes the segments data by type and by application, revenue, and growth rate, from 2018 to 2029. Evaluation and forecast the market size for Customer Experience Outsourcing Services revenue, projected growth trends, production technology, application and end-user industry.
Descriptive company profiles of the major global players, including Teleperformance SA, Acquire BPO, Concentrix, Datacom, PROBE Group, Serco, Sitel, Startek and Stellar Global Solutions, etc.
By Company
Teleperformance SA
Acquire BPO
Concentrix
Datacom
PROBE Group
Serco
Sitel
Startek
Stellar Global Solutions
SYKES
TTEC
Stream Global Services
West Corporation
Accenture
Segment by Type
Cloud
On-premise
Segment by Application
Logistics
Customer Relationship Management
Customer Interaction
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East, Africa, and Latin America
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc.), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Revenue of Customer Experience Outsourcing Services in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. This section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Experience Outsourcing Services companies鈥� competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: North America by type, by application and by country, revenue for each segment.
Chapter 7: Europe by type, by application and by country, revenue for each segment.
Chapter 8: China by type and by application revenue for each segment.
Chapter 9: Asia (excluding China) by type, by application and by region, revenue for each segment.
Chapter 10: Middle East, Africa, and Latin America by type, by application and by country, revenue for each segment.
Chapter 11: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Customer Experience Outsourcing Services revenue, gross margin, and recent development, etc.
Chapter 12: Analyst's Viewpoints/Conclusions
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1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Experience Outsourcing Services Market Size Growth Rate by Type, 2018 VS 2022 VS 2029
1.2.2 Cloud
1.2.3 On-premise
1.3 Market by Application
1.3.1 Global Customer Experience Outsourcing Services Market Size Growth Rate by Application, 2018 VS 2022 VS 2029
1.3.2 Logistics
1.3.3 Customer Relationship Management
1.3.4 Customer Interaction
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Experience Outsourcing Services Market Perspective (2018-2029)
2.2 Global Customer Experience Outsourcing Services Growth Trends by Region
2.2.1 Customer Experience Outsourcing Services Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Customer Experience Outsourcing Services Historic Market Size by Region (2018-2023)
2.2.3 Customer Experience Outsourcing Services Forecasted Market Size by Region (2024-2029)
2.3 Customer Experience Outsourcing Services Market Dynamics
2.3.1 Customer Experience Outsourcing Services Industry Trends
2.3.2 Customer Experience Outsourcing Services Market Drivers
2.3.3 Customer Experience Outsourcing Services Market Challenges
2.3.4 Customer Experience Outsourcing Services Market Restraints
3 Competition Landscape by Key Players
3.1 Global Revenue Customer Experience Outsourcing Services by Players
3.1.1 Global Customer Experience Outsourcing Services Revenue by Players (2018-2023)
3.1.2 Global Customer Experience Outsourcing Services Revenue Market Share by Players (2018-2023)
3.2 Global Customer Experience Outsourcing Services Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players of Customer Experience Outsourcing Services, Ranking by Revenue, 2021 VS 2022 VS 2023
3.4 Global Customer Experience Outsourcing Services Market Concentration Ratio
3.4.1 Global Customer Experience Outsourcing Services Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Experience Outsourcing Services Revenue in 2022
3.5 Global Key Players of Customer Experience Outsourcing Services Head office and Area Served
3.6 Global Key Players of Customer Experience Outsourcing Services, Product and Application
3.7 Global Key Players of Customer Experience Outsourcing Services, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Experience Outsourcing Services Breakdown Data by Type
4.1 Global Customer Experience Outsourcing Services Historic Market Size by Type (2018-2023)
4.2 Global Customer Experience Outsourcing Services Forecasted Market Size by Type (2024-2029)
5 Customer Experience Outsourcing Services Breakdown Data by Application
5.1 Global Customer Experience Outsourcing Services Historic Market Size by Application (2018-2023)
5.2 Global Customer Experience Outsourcing Services Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America Customer Experience Outsourcing Services Market Size (2018-2029)
6.2 North America Customer Experience Outsourcing Services Market Size by Type
6.2.1 North America Customer Experience Outsourcing Services Market Size by Type (2018-2023)
6.2.2 North America Customer Experience Outsourcing Services Market Size by Type (2024-2029)
6.2.3 North America Customer Experience Outsourcing Services Market Share by Type (2018-2029)
6.3 North America Customer Experience Outsourcing Services Market Size by Application
6.3.1 North America Customer Experience Outsourcing Services Market Size by Application (2018-2023)
6.3.2 North America Customer Experience Outsourcing Services Market Size by Application (2024-2029)
6.3.3 North America Customer Experience Outsourcing Services Market Share by Application (2018-2029)
6.4 North America Customer Experience Outsourcing Services Market Size by Country
6.4.1 North America Customer Experience Outsourcing Services Market Size by Country: 2018 VS 2022 VS 2029
6.4.2 North America Customer Experience Outsourcing Services Market Size by Country (2018-2023)
6.4.3 North America Customer Experience Outsourcing Services Market Size by Country (2024-2029)
6.4.4 U.S.
6.4.5 Canada
7 Europe
7.1 Europe Customer Experience Outsourcing Services Market Size (2018-2029)
7.2 Europe Customer Experience Outsourcing Services Market Size by Type
7.2.1 Europe Customer Experience Outsourcing Services Market Size by Type (2018-2023)
7.2.2 Europe Customer Experience Outsourcing Services Market Size by Type (2024-2029)
7.2.3 Europe Customer Experience Outsourcing Services Market Share by Type (2018-2029)
7.3 Europe Customer Experience Outsourcing Services Market Size by Application
7.3.1 Europe Customer Experience Outsourcing Services Market Size by Application (2018-2023)
7.3.2 Europe Customer Experience Outsourcing Services Market Size by Application (2024-2029)
7.3.3 Europe Customer Experience Outsourcing Services Market Share by Application (2018-2029)
7.4 Europe Customer Experience Outsourcing Services Market Size by Country
7.4.1 Europe Customer Experience Outsourcing Services Market Size by Country: 2018 VS 2022 VS 2029
7.4.2 Europe Customer Experience Outsourcing Services Market Size by Country (2018-2023)
7.4.3 Europe Customer Experience Outsourcing Services Market Size by Country (2024-2029)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 China
8.1 China Customer Experience Outsourcing Services Market Size (2018-2029)
8.2 China Customer Experience Outsourcing Services Market Size by Type
8.2.1 China Customer Experience Outsourcing Services Market Size by Type (2018-2023)
8.2.2 China Customer Experience Outsourcing Services Market Size by Type (2024-2029)
8.2.3 China Customer Experience Outsourcing Services Market Share by Type (2018-2029)
8.3 China Customer Experience Outsourcing Services Market Size by Application
8.3.1 China Customer Experience Outsourcing Services Market Size by Application (2018-2023)
8.3.2 China Customer Experience Outsourcing Services Market Size by Application (2024-2029)
8.3.3 China Customer Experience Outsourcing Services Market Share by Application (2018-2029)
9 Asia (excluding China)
9.1 Asia Customer Experience Outsourcing Services Market Size (2018-2029)
9.2 Asia Customer Experience Outsourcing Services Market Size by Type
9.2.1 Asia Customer Experience Outsourcing Services Market Size by Type (2018-2023)
9.2.2 Asia Customer Experience Outsourcing Services Market Size by Type (2024-2029)
9.2.3 Asia Customer Experience Outsourcing Services Market Share by Type (2018-2029)
9.3 Asia Customer Experience Outsourcing Services Market Size by Application
9.3.1 Asia Customer Experience Outsourcing Services Market Size by Application (2018-2023)
9.3.2 Asia Customer Experience Outsourcing Services Market Size by Application (2024-2029)
9.3.3 Asia Customer Experience Outsourcing Services Market Share by Application (2018-2029)
9.4 Asia Customer Experience Outsourcing Services Market Size by Region
9.4.1 Asia Customer Experience Outsourcing Services Market Size by Region: 2018 VS 2022 VS 2029
9.4.2 Asia Customer Experience Outsourcing Services Market Size by Region (2018-2023)
9.4.3 Asia Customer Experience Outsourcing Services Market Size by Region (2024-2029)
9.4.4 Japan
9.4.5 South Korea
9.4.6 China Taiwan
9.4.7 Southeast Asia
9.4.8 India
9.4.9 Australia
10 Middle East, Africa, and Latin America
10.1 Middle East, Africa, and Latin America Customer Experience Outsourcing Services Market Size (2018-2029)
10.2 Middle East, Africa, and Latin America Customer Experience Outsourcing Services Market Size by Type
10.2.1 Middle East, Africa, and Latin America Customer Experience Outsourcing Services Market Size by Type (2018-2023)
10.2.2 Middle East, Africa, and Latin America Customer Experience Outsourcing Services Market Size by Type (2024-2029)
10.2.3 Middle East, Africa, and Latin America Customer Experience Outsourcing Services Market Share by Type (2018-2029)
10.3 Middle East, Africa, and Latin America Customer Experience Outsourcing Services Market Size by Application
10.3.1 Middle East, Africa, and Latin America Customer Experience Outsourcing Services Market Size by Application (2018-2023)
10.3.2 Middle East, Africa, and Latin America Customer Experience Outsourcing Services Market Size by Application (2024-2029)
10.3.3 Middle East, Africa, and Latin America Customer Experience Outsourcing Services Market Share by Application (2018-2029)
10.4 Middle East, Africa, and Latin America Customer Experience Outsourcing Services Market Size by Country
10.4.1 Middle East, Africa, and Latin America Customer Experience Outsourcing Services Market Size by Country: 2018 VS 2022 VS 2029
10.4.2 Middle East, Africa, and Latin America Customer Experience Outsourcing Services Market Size by Country (2018-2023)
10.4.3 Middle East, Africa, and Latin America Customer Experience Outsourcing Services Market Size by Country (2024-2029)
10.4.4 Brazil
10.4.5 Mexico
10.4.6 Turkey
10.4.7 Saudi Arabia
10.4.8 Israel
10.4.9 GCC Countries
11 Key Players Profiles
11.1 Teleperformance SA
11.1.1 Teleperformance SA Company Details
11.1.2 Teleperformance SA Business Overview
11.1.3 Teleperformance SA Customer Experience Outsourcing Services Introduction
11.1.4 Teleperformance SA Revenue in Customer Experience Outsourcing Services Business (2018-2023)
11.1.5 Teleperformance SA Recent Developments
11.2 Acquire BPO
11.2.1 Acquire BPO Company Details
11.2.2 Acquire BPO Business Overview
11.2.3 Acquire BPO Customer Experience Outsourcing Services Introduction
11.2.4 Acquire BPO Revenue in Customer Experience Outsourcing Services Business (2018-2023)
11.2.5 Acquire BPO Recent Developments
11.3 Concentrix
11.3.1 Concentrix Company Details
11.3.2 Concentrix Business Overview
11.3.3 Concentrix Customer Experience Outsourcing Services Introduction
11.3.4 Concentrix Revenue in Customer Experience Outsourcing Services Business (2018-2023)
11.3.5 Concentrix Recent Developments
11.4 Datacom
11.4.1 Datacom Company Details
11.4.2 Datacom Business Overview
11.4.3 Datacom Customer Experience Outsourcing Services Introduction
11.4.4 Datacom Revenue in Customer Experience Outsourcing Services Business (2018-2023)
11.4.5 Datacom Recent Developments
11.5 PROBE Group
11.5.1 PROBE Group Company Details
11.5.2 PROBE Group Business Overview
11.5.3 PROBE Group Customer Experience Outsourcing Services Introduction
11.5.4 PROBE Group Revenue in Customer Experience Outsourcing Services Business (2018-2023)
11.5.5 PROBE Group Recent Developments
11.6 Serco
11.6.1 Serco Company Details
11.6.2 Serco Business Overview
11.6.3 Serco Customer Experience Outsourcing Services Introduction
11.6.4 Serco Revenue in Customer Experience Outsourcing Services Business (2018-2023)
11.6.5 Serco Recent Developments
11.7 Sitel
11.7.1 Sitel Company Details
11.7.2 Sitel Business Overview
11.7.3 Sitel Customer Experience Outsourcing Services Introduction
11.7.4 Sitel Revenue in Customer Experience Outsourcing Services Business (2018-2023)
11.7.5 Sitel Recent Developments
11.8 Startek
11.8.1 Startek Company Details
11.8.2 Startek Business Overview
11.8.3 Startek Customer Experience Outsourcing Services Introduction
11.8.4 Startek Revenue in Customer Experience Outsourcing Services Business (2018-2023)
11.8.5 Startek Recent Developments
11.9 Stellar Global Solutions
11.9.1 Stellar Global Solutions Company Details
11.9.2 Stellar Global Solutions Business Overview
11.9.3 Stellar Global Solutions Customer Experience Outsourcing Services Introduction
11.9.4 Stellar Global Solutions Revenue in Customer Experience Outsourcing Services Business (2018-2023)
11.9.5 Stellar Global Solutions Recent Developments
11.10 SYKES
11.10.1 SYKES Company Details
11.10.2 SYKES Business Overview
11.10.3 SYKES Customer Experience Outsourcing Services Introduction
11.10.4 SYKES Revenue in Customer Experience Outsourcing Services Business (2018-2023)
11.10.5 SYKES Recent Developments
11.11 TTEC
11.11.1 TTEC Company Details
11.11.2 TTEC Business Overview
11.11.3 TTEC Customer Experience Outsourcing Services Introduction
11.11.4 TTEC Revenue in Customer Experience Outsourcing Services Business (2018-2023)
11.11.5 TTEC Recent Developments
11.12 Stream Global Services
11.12.1 Stream Global Services Company Details
11.12.2 Stream Global Services Business Overview
11.12.3 Stream Global Services Customer Experience Outsourcing Services Introduction
11.12.4 Stream Global Services Revenue in Customer Experience Outsourcing Services Business (2018-2023)
11.12.5 Stream Global Services Recent Developments
11.13 West Corporation
11.13.1 West Corporation Company Details
11.13.2 West Corporation Business Overview
11.13.3 West Corporation Customer Experience Outsourcing Services Introduction
11.13.4 West Corporation Revenue in Customer Experience Outsourcing Services Business (2018-2023)
11.13.5 West Corporation Recent Developments
11.14 Accenture
11.14.1 Accenture Company Details
11.14.2 Accenture Business Overview
11.14.3 Accenture Customer Experience Outsourcing Services Introduction
11.14.4 Accenture Revenue in Customer Experience Outsourcing Services Business (2018-2023)
11.14.5 Accenture Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Teleperformance SA
Acquire BPO
Concentrix
Datacom
PROBE Group
Serco
Sitel
Startek
Stellar Global Solutions
SYKES
TTEC
Stream Global Services
West Corporation
Accenture
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*If Applicable.