Global Customer Feedback Software Market Research Report 2025

Publication ID:

PB504250268

Publication Date:

April 2, 2025

Pages:

Publisher:

MRRPB5

Countries:

Global [1]

USD 2,900.00

IT Services [2]

Computing & Electronics [3]

Description:

The global market for Customer Feedback Software was valued at US$ 2037 million in the year 2024 and is projected to reach a revised size of US$ 4652 million by 2031, growing at a CAGR of 12.7% during the forecast period.
Customer feedback software is used to support users or enterprises to communicate with clients, automate tasks, and collect customer feedback proactively.
SurveyMonkey, HubSpot, Trustpilot, Qualtrics, Zendesk, Yotpo, etc. are the major companies in the global Customer Feedback Software market. The top 5 took up about one-half of the global market.
North America is the largest region of Customer Feedback Software in the world and took up over 40% of the global market, while Europe and Asia Pacific are about 35% and 15% respectively.
Customer Feedback Software is mainly classified into the following types: cloud-based and Web based products. Cloud based product is the most widely used type which takes up over 80% of the global market. Besides, it has a wide range of applications, this report classified them into large enterprises (have above 300 employees) and SMEs. And large enterprises segment is the most widely used area which took up about 70% of the global total.
This report aims to provide a comprehensive presentation of the global market for Customer Feedback Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Feedback Software.
The Customer Feedback Software market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Customer Feedback Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Feedback Software companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
HubSpot
Zendesk
Qualtrics
SurveyMonkey
Bazaarvoice
Trustpilot
Yotpo
Clarabridge
EKomi
PowerReviews
AskNicely
TurnTo
Segment by Type
Cloud Based
Web Based
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Rest of Europe
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Feedback Software company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Feedback Software Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Cloud Based
1.2.3 Web Based
1.3 Market by Application
1.3.1 Global Customer Feedback Software Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Feedback Software Market Perspective (2020-2031)
2.2 Global Customer Feedback Software Growth Trends by Region
2.2.1 Global Customer Feedback Software Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 Customer Feedback Software Historic Market Size by Region (2020-2025)
2.2.3 Customer Feedback Software Forecasted Market Size by Region (2026-2031)
2.3 Customer Feedback Software Market Dynamics
2.3.1 Customer Feedback Software Industry Trends
2.3.2 Customer Feedback Software Market Drivers
2.3.3 Customer Feedback Software Market Challenges
2.3.4 Customer Feedback Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Feedback Software Players by Revenue
3.1.1 Global Top Customer Feedback Software Players by Revenue (2020-2025)
3.1.2 Global Customer Feedback Software Revenue Market Share by Players (2020-2025)
3.2 Global Customer Feedback Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Customer Feedback Software Revenue
3.4 Global Customer Feedback Software Market Concentration Ratio
3.4.1 Global Customer Feedback Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Feedback Software Revenue in 2024
3.5 Global Key Players of Customer Feedback Software Head office and Area Served
3.6 Global Key Players of Customer Feedback Software, Product and Application
3.7 Global Key Players of Customer Feedback Software, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Feedback Software Breakdown Data by Type
4.1 Global Customer Feedback Software Historic Market Size by Type (2020-2025)
4.2 Global Customer Feedback Software Forecasted Market Size by Type (2026-2031)
5 Customer Feedback Software Breakdown Data by Application
5.1 Global Customer Feedback Software Historic Market Size by Application (2020-2025)
5.2 Global Customer Feedback Software Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America Customer Feedback Software Market Size (2020-2031)
6.2 North America Customer Feedback Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America Customer Feedback Software Market Size by Country (2020-2025)
6.4 North America Customer Feedback Software Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Feedback Software Market Size (2020-2031)
7.2 Europe Customer Feedback Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe Customer Feedback Software Market Size by Country (2020-2025)
7.4 Europe Customer Feedback Software Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Feedback Software Market Size (2020-2031)
8.2 Asia-Pacific Customer Feedback Software Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific Customer Feedback Software Market Size by Region (2020-2025)
8.4 Asia-Pacific Customer Feedback Software Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Feedback Software Market Size (2020-2031)
9.2 Latin America Customer Feedback Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America Customer Feedback Software Market Size by Country (2020-2025)
9.4 Latin America Customer Feedback Software Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Feedback Software Market Size (2020-2031)
10.2 Middle East & Africa Customer Feedback Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa Customer Feedback Software Market Size by Country (2020-2025)
10.4 Middle East & Africa Customer Feedback Software Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 HubSpot
11.1.1 HubSpot Company Details
11.1.2 HubSpot Business Overview
11.1.3 HubSpot Customer Feedback Software Introduction
11.1.4 HubSpot Revenue in Customer Feedback Software Business (2020-2025)
11.1.5 HubSpot Recent Development
11.2 Zendesk
11.2.1 Zendesk Company Details
11.2.2 Zendesk Business Overview
11.2.3 Zendesk Customer Feedback Software Introduction
11.2.4 Zendesk Revenue in Customer Feedback Software Business (2020-2025)
11.2.5 Zendesk Recent Development
11.3 Qualtrics
11.3.1 Qualtrics Company Details
11.3.2 Qualtrics Business Overview
11.3.3 Qualtrics Customer Feedback Software Introduction
11.3.4 Qualtrics Revenue in Customer Feedback Software Business (2020-2025)
11.3.5 Qualtrics Recent Development
11.4 SurveyMonkey
11.4.1 SurveyMonkey Company Details
11.4.2 SurveyMonkey Business Overview
11.4.3 SurveyMonkey Customer Feedback Software Introduction
11.4.4 SurveyMonkey Revenue in Customer Feedback Software Business (2020-2025)
11.4.5 SurveyMonkey Recent Development
11.5 Bazaarvoice
11.5.1 Bazaarvoice Company Details
11.5.2 Bazaarvoice Business Overview
11.5.3 Bazaarvoice Customer Feedback Software Introduction
11.5.4 Bazaarvoice Revenue in Customer Feedback Software Business (2020-2025)
11.5.5 Bazaarvoice Recent Development
11.6 Trustpilot
11.6.1 Trustpilot Company Details
11.6.2 Trustpilot Business Overview
11.6.3 Trustpilot Customer Feedback Software Introduction
11.6.4 Trustpilot Revenue in Customer Feedback Software Business (2020-2025)
11.6.5 Trustpilot Recent Development
11.7 Yotpo
11.7.1 Yotpo Company Details
11.7.2 Yotpo Business Overview
11.7.3 Yotpo Customer Feedback Software Introduction
11.7.4 Yotpo Revenue in Customer Feedback Software Business (2020-2025)
11.7.5 Yotpo Recent Development
11.8 Clarabridge
11.8.1 Clarabridge Company Details
11.8.2 Clarabridge Business Overview
11.8.3 Clarabridge Customer Feedback Software Introduction
11.8.4 Clarabridge Revenue in Customer Feedback Software Business (2020-2025)
11.8.5 Clarabridge Recent Development
11.9 EKomi
11.9.1 EKomi Company Details
11.9.2 EKomi Business Overview
11.9.3 EKomi Customer Feedback Software Introduction
11.9.4 EKomi Revenue in Customer Feedback Software Business (2020-2025)
11.9.5 EKomi Recent Development
11.10 PowerReviews
11.10.1 PowerReviews Company Details
11.10.2 PowerReviews Business Overview
11.10.3 PowerReviews Customer Feedback Software Introduction
11.10.4 PowerReviews Revenue in Customer Feedback Software Business (2020-2025)
11.10.5 PowerReviews Recent Development
11.11 AskNicely
11.11.1 AskNicely Company Details
11.11.2 AskNicely Business Overview
11.11.3 AskNicely Customer Feedback Software Introduction
11.11.4 AskNicely Revenue in Customer Feedback Software Business (2020-2025)
11.11.5 AskNicely Recent Development
11.12 TurnTo
11.12.1 TurnTo Company Details
11.12.2 TurnTo Business Overview
11.12.3 TurnTo Customer Feedback Software Introduction
11.12.4 TurnTo Revenue in Customer Feedback Software Business (2020-2025)
11.12.5 TurnTo Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer

Companies Mentioned:

HubSpot
Zendesk
Qualtrics
SurveyMonkey
Bazaarvoice
Trustpilot
Yotpo
Clarabridge
EKomi
PowerReviews
AskNicely
TurnTo

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