Customer Identity and Access Management (CIAM) Software is a type of identity and access management (IAM) technology that helps organizations to manage customer identities, providing security and an enhanced experience. The primary purpose of Customer Identity and Access Management is to help organizations deliver a great experience to customers and to protect their user data. CIAM software allows businesses to manage customer identities, preferences, and profile information at scale. These solutions also enable customers to self-register for services, log in and authenticate, and manage their own user profiles, including consent and other preferences. CIAM software shares similarities with, but differs from, identity and access management (IAM) software. IAM software is used for internal corporate use—such as managing the identities of internal employees or contractors—while CIAM is for customer-focused identity management.
Market Analysis and Insights: Global Customer Identity and Access Management Software Market
The global Customer Identity and Access Management Software market is projected to grow from US$ 741 million in 2024 to US$ 1264.8 million by 2030, at a Compound Annual Growth Rate (CAGR) of 9.3% during the forecast period.
The industry trend of CIAM software is driven by the increasing demand for secure, convenient, and personalized customer experiences across various channels and devices. Some of the key trends that are shaping the CIAM market are:
Connect anywhere computing: The transition to more remote, connected anywhere computing is placing greater demands on access management deployments. Access management platforms must become increasingly sophisticated to differentiate between valid users and malicious bots or fraudsters without annoying legitimate users. Organizations need to weave support for multiple options for user and device access as well as multiple generations of digital assets into a flexible modern identity infrastructure (identity fabric).
Improving user experience: With the number and importance of digital interactions increasing, the bar continues to rise on providing a great total user experience. Gartner estimates that by 2024, organizations that do so will outperform competitors by 25% in satisfaction metrics for both customer and employee experience. Organizations should create a cohesive strategy for all external users (consumers, business customers and partners) by aligning IAM priorities with both business and IT priorities, delivering an omnichannel experience, and unifying customer profile data.
Integrating advanced technologies: The integration of advanced technologies such as Blockchain and artificial intelligence into IAM solutions is expected to boost the growth of the market in the coming years. Blockchain can provide decentralized identity management that enhances security, privacy, and interoperability of customer data. Artificial intelligence can enable adaptive access control that leverages machine learning and behavioral analytics to dynamically adjust authentication requirements based on risk levels.
Report Covers:
This report presents an overview of global market for Customer Identity and Access Management Software market size. Analyses of the global market trends, with historic market revenue data for 2019 - 2023, estimates for 2024, and projections of CAGR through 2030.
This report researches the key producers of Customer Identity and Access Management Software, also provides the revenue of main regions and countries. Highlights of the upcoming market potential for Customer Identity and Access Management Software, and key regions/countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.
This report focuses on the Customer Identity and Access Management Software revenue, market share and industry ranking of main companies, data from 2019 to 2024. Identification of the major stakeholders in the global Customer Identity and Access Management Software market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.
This report analyzes the segments data by Type and by Application, revenue, and growth rate, from 2019 to 2030. Evaluation and forecast the market size for Customer Identity and Access Management Software revenue, projected growth trends, production technology, application and end-user industry.
Market Segmentation
By Company
Okta
Azure Active Directory
Ping Identity
OneLogin
Idaptive
Salesforce
Rippling
CA Identity Suite
Auth0
Avatier
Bitium
AWS
IBM
BeyondTrust
Janrain
HashiCorp
Silverfort
ForgeRock
IdentityNow
Segment by Type
Cloud Based
Web Based
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
China
Asia (excluding China)
Japan
South Korea
China Taiwan
Southeast Asia
India
Latin America, Middle East & Africa
Brazil
Mexico
Turkey
Israel
GCC Countries
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Revenue of Customer Identity and Access Management Software in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. This section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Identity and Access Management Software companies’ competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: North America (US & Canada) by Type, by Application and by country, revenue for each segment.
Chapter 7: Europe by Type, by Application and by country, revenue for each segment.
Chapter 8: China by Type, and by Application, revenue for each segment.
Chapter 9: Asia (excluding China) by Type, by Application and by region, revenue for each segment.
Chapter 10: Middle East, Africa, and Latin America by Type, by Application and by country, revenue for each segment.
Chapter 11: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Customer Identity and Access Management Software revenue, gross margin, and recent development, etc.
Chapter 12: Analyst's Viewpoints/Conclusions
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Identity and Access Management Software Market Size Growth Rate by Type, 2019 VS 2023 VS 2030
1.2.2 Cloud Based
1.2.3 Web Based
1.3 Market by Application
1.3.1 Global Customer Identity and Access Management Software Market Size Growth Rate by Application, 2019 VS 2023 VS 2030
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Identity and Access Management Software Market Perspective (2019-2030)
2.2 Global Customer Identity and Access Management Software Growth Trends by Region
2.2.1 Customer Identity and Access Management Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Customer Identity and Access Management Software Historic Market Size by Region (2019-2024)
2.2.3 Customer Identity and Access Management Software Forecasted Market Size by Region (2025-2030)
2.3 Customer Identity and Access Management Software Market Dynamics
2.3.1 Customer Identity and Access Management Software Industry Trends
2.3.2 Customer Identity and Access Management Software Market Drivers
2.3.3 Customer Identity and Access Management Software Market Challenges
2.3.4 Customer Identity and Access Management Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Revenue Customer Identity and Access Management Software by Players
3.1.1 Global Customer Identity and Access Management Software Revenue by Players (2019-2024)
3.1.2 Global Customer Identity and Access Management Software Revenue Market Share by Players (2019-2024)
3.2 Global Customer Identity and Access Management Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players of Customer Identity and Access Management Software, Ranking by Revenue, 2022 VS 2023 VS 2024
3.4 Global Customer Identity and Access Management Software Market Concentration Ratio
3.4.1 Global Customer Identity and Access Management Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Identity and Access Management Software Revenue in 2023
3.5 Global Key Players of Customer Identity and Access Management Software Head office and Area Served
3.6 Global Key Players of Customer Identity and Access Management Software, Product and Application
3.7 Global Key Players of Customer Identity and Access Management Software, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Identity and Access Management Software Breakdown Data by Type
4.1 Global Customer Identity and Access Management Software Historic Market Size by Type (2019-2024)
4.2 Global Customer Identity and Access Management Software Forecasted Market Size by Type (2025-2030)
5 Customer Identity and Access Management Software Breakdown Data by Application
5.1 Global Customer Identity and Access Management Software Historic Market Size by Application (2019-2024)
5.2 Global Customer Identity and Access Management Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Customer Identity and Access Management Software Market Size (2019-2030)
6.2 North America Customer Identity and Access Management Software Market Size by Type
6.2.1 North America Customer Identity and Access Management Software Market Size by Type (2019-2024)
6.2.2 North America Customer Identity and Access Management Software Market Size by Type (2025-2030)
6.2.3 North America Customer Identity and Access Management Software Market Share by Type (2019-2030)
6.3 North America Customer Identity and Access Management Software Market Size by Application
6.3.1 North America Customer Identity and Access Management Software Market Size by Application (2019-2024)
6.3.2 North America Customer Identity and Access Management Software Market Size by Application (2025-2030)
6.3.3 North America Customer Identity and Access Management Software Market Share by Application (2019-2030)
6.4 North America Customer Identity and Access Management Software Market Size by Country
6.4.1 North America Customer Identity and Access Management Software Market Size by Country: 2019 VS 2023 VS 2030
6.4.2 North America Customer Identity and Access Management Software Market Size by Country (2019-2024)
6.4.3 North America Customer Identity and Access Management Software Market Size by Country (2025-2030)
6.4.4 U.S.
6.4.5 Canada
7 Europe
7.1 Europe Customer Identity and Access Management Software Market Size (2019-2030)
7.2 Europe Customer Identity and Access Management Software Market Size by Type
7.2.1 Europe Customer Identity and Access Management Software Market Size by Type (2019-2024)
7.2.2 Europe Customer Identity and Access Management Software Market Size by Type (2025-2030)
7.2.3 Europe Customer Identity and Access Management Software Market Share by Type (2019-2030)
7.3 Europe Customer Identity and Access Management Software Market Size by Application
7.3.1 Europe Customer Identity and Access Management Software Market Size by Application (2019-2024)
7.3.2 Europe Customer Identity and Access Management Software Market Size by Application (2025-2030)
7.3.3 Europe Customer Identity and Access Management Software Market Share by Application (2019-2030)
7.4 Europe Customer Identity and Access Management Software Market Size by Country
7.4.1 Europe Customer Identity and Access Management Software Market Size by Country: 2019 VS 2023 VS 2030
7.4.2 Europe Customer Identity and Access Management Software Market Size by Country (2019-2024)
7.4.3 Europe Customer Identity and Access Management Software Market Size by Country (2025-2030)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 China
8.1 China Customer Identity and Access Management Software Market Size (2019-2030)
8.2 China Customer Identity and Access Management Software Market Size by Type
8.2.1 China Customer Identity and Access Management Software Market Size by Type (2019-2024)
8.2.2 China Customer Identity and Access Management Software Market Size by Type (2025-2030)
8.2.3 China Customer Identity and Access Management Software Market Share by Type (2019-2030)
8.3 China Customer Identity and Access Management Software Market Size by Application
8.3.1 China Customer Identity and Access Management Software Market Size by Application (2019-2024)
8.3.2 China Customer Identity and Access Management Software Market Size by Application (2025-2030)
8.3.3 China Customer Identity and Access Management Software Market Share by Application (2019-2030)
9 Asia (excluding China)
9.1 Asia Customer Identity and Access Management Software Market Size (2019-2030)
9.2 Asia Customer Identity and Access Management Software Market Size by Type
9.2.1 Asia Customer Identity and Access Management Software Market Size by Type (2019-2024)
9.2.2 Asia Customer Identity and Access Management Software Market Size by Type (2025-2030)
9.2.3 Asia Customer Identity and Access Management Software Market Share by Type (2019-2030)
9.3 Asia Customer Identity and Access Management Software Market Size by Application
9.3.1 Asia Customer Identity and Access Management Software Market Size by Application (2019-2024)
9.3.2 Asia Customer Identity and Access Management Software Market Size by Application (2025-2030)
9.3.3 Asia Customer Identity and Access Management Software Market Share by Application (2019-2030)
9.4 Asia Customer Identity and Access Management Software Market Size by Region
9.4.1 Asia Customer Identity and Access Management Software Market Size by Region: 2019 VS 2023 VS 2030
9.4.2 Asia Customer Identity and Access Management Software Market Size by Region (2019-2024)
9.4.3 Asia Customer Identity and Access Management Software Market Size by Region (2025-2030)
9.4.4 Japan
9.4.5 South Korea
9.4.6 China Taiwan
9.4.7 Southeast Asia
9.4.8 India
9.4.9 Australia
10 Middle East, Africa, and Latin America
10.1 Middle East, Africa, and Latin America Customer Identity and Access Management Software Market Size (2019-2030)
10.2 Middle East, Africa, and Latin America Customer Identity and Access Management Software Market Size by Type
10.2.1 Middle East, Africa, and Latin America Customer Identity and Access Management Software Market Size by Type (2019-2024)
10.2.2 Middle East, Africa, and Latin America Customer Identity and Access Management Software Market Size by Type (2025-2030)
10.2.3 Middle East, Africa, and Latin America Customer Identity and Access Management Software Market Share by Type (2019-2030)
10.3 Middle East, Africa, and Latin America Customer Identity and Access Management Software Market Size by Application
10.3.1 Middle East, Africa, and Latin America Customer Identity and Access Management Software Market Size by Application (2019-2024)
10.3.2 Middle East, Africa, and Latin America Customer Identity and Access Management Software Market Size by Application (2025-2030)
10.3.3 Middle East, Africa, and Latin America Customer Identity and Access Management Software Market Share by Application (2019-2030)
10.4 Middle East, Africa, and Latin America Customer Identity and Access Management Software Market Size by Country
10.4.1 Middle East, Africa, and Latin America Customer Identity and Access Management Software Market Size by Country: 2019 VS 2023 VS 2030
10.4.2 Middle East, Africa, and Latin America Customer Identity and Access Management Software Market Size by Country (2019-2024)
10.4.3 Middle East, Africa, and Latin America Customer Identity and Access Management Software Market Size by Country (2025-2030)
10.4.4 Brazil
10.4.5 Mexico
10.4.6 Turkey
10.4.7 Saudi Arabia
10.4.8 Israel
10.4.9 GCC Countries
11 Key Players Profiles
11.1 Okta
11.1.1 Okta Company Details
11.1.2 Okta Business Overview
11.1.3 Okta Customer Identity and Access Management Software Introduction
11.1.4 Okta Revenue in Customer Identity and Access Management Software Business (2019-2024)
11.1.5 Okta Recent Developments
11.2 Azure Active Directory
11.2.1 Azure Active Directory Company Details
11.2.2 Azure Active Directory Business Overview
11.2.3 Azure Active Directory Customer Identity and Access Management Software Introduction
11.2.4 Azure Active Directory Revenue in Customer Identity and Access Management Software Business (2019-2024)
11.2.5 Azure Active Directory Recent Developments
11.3 Ping Identity
11.3.1 Ping Identity Company Details
11.3.2 Ping Identity Business Overview
11.3.3 Ping Identity Customer Identity and Access Management Software Introduction
11.3.4 Ping Identity Revenue in Customer Identity and Access Management Software Business (2019-2024)
11.3.5 Ping Identity Recent Developments
11.4 OneLogin
11.4.1 OneLogin Company Details
11.4.2 OneLogin Business Overview
11.4.3 OneLogin Customer Identity and Access Management Software Introduction
11.4.4 OneLogin Revenue in Customer Identity and Access Management Software Business (2019-2024)
11.4.5 OneLogin Recent Developments
11.5 Idaptive
11.5.1 Idaptive Company Details
11.5.2 Idaptive Business Overview
11.5.3 Idaptive Customer Identity and Access Management Software Introduction
11.5.4 Idaptive Revenue in Customer Identity and Access Management Software Business (2019-2024)
11.5.5 Idaptive Recent Developments
11.6 Salesforce
11.6.1 Salesforce Company Details
11.6.2 Salesforce Business Overview
11.6.3 Salesforce Customer Identity and Access Management Software Introduction
11.6.4 Salesforce Revenue in Customer Identity and Access Management Software Business (2019-2024)
11.6.5 Salesforce Recent Developments
11.7 Rippling
11.7.1 Rippling Company Details
11.7.2 Rippling Business Overview
11.7.3 Rippling Customer Identity and Access Management Software Introduction
11.7.4 Rippling Revenue in Customer Identity and Access Management Software Business (2019-2024)
11.7.5 Rippling Recent Developments
11.8 CA Identity Suite
11.8.1 CA Identity Suite Company Details
11.8.2 CA Identity Suite Business Overview
11.8.3 CA Identity Suite Customer Identity and Access Management Software Introduction
11.8.4 CA Identity Suite Revenue in Customer Identity and Access Management Software Business (2019-2024)
11.8.5 CA Identity Suite Recent Developments
11.9 Auth0
11.9.1 Auth0 Company Details
11.9.2 Auth0 Business Overview
11.9.3 Auth0 Customer Identity and Access Management Software Introduction
11.9.4 Auth0 Revenue in Customer Identity and Access Management Software Business (2019-2024)
11.9.5 Auth0 Recent Developments
11.10 Avatier
11.10.1 Avatier Company Details
11.10.2 Avatier Business Overview
11.10.3 Avatier Customer Identity and Access Management Software Introduction
11.10.4 Avatier Revenue in Customer Identity and Access Management Software Business (2019-2024)
11.10.5 Avatier Recent Developments
11.11 Bitium
11.11.1 Bitium Company Details
11.11.2 Bitium Business Overview
11.11.3 Bitium Customer Identity and Access Management Software Introduction
11.11.4 Bitium Revenue in Customer Identity and Access Management Software Business (2019-2024)
11.11.5 Bitium Recent Developments
11.12 AWS
11.12.1 AWS Company Details
11.12.2 AWS Business Overview
11.12.3 AWS Customer Identity and Access Management Software Introduction
11.12.4 AWS Revenue in Customer Identity and Access Management Software Business (2019-2024)
11.12.5 AWS Recent Developments
11.13 IBM
11.13.1 IBM Company Details
11.13.2 IBM Business Overview
11.13.3 IBM Customer Identity and Access Management Software Introduction
11.13.4 IBM Revenue in Customer Identity and Access Management Software Business (2019-2024)
11.13.5 IBM Recent Developments
11.14 BeyondTrust
11.14.1 BeyondTrust Company Details
11.14.2 BeyondTrust Business Overview
11.14.3 BeyondTrust Customer Identity and Access Management Software Introduction
11.14.4 BeyondTrust Revenue in Customer Identity and Access Management Software Business (2019-2024)
11.14.5 BeyondTrust Recent Developments
11.15 Janrain
11.15.1 Janrain Company Details
11.15.2 Janrain Business Overview
11.15.3 Janrain Customer Identity and Access Management Software Introduction
11.15.4 Janrain Revenue in Customer Identity and Access Management Software Business (2019-2024)
11.15.5 Janrain Recent Developments
11.16 HashiCorp
11.16.1 HashiCorp Company Details
11.16.2 HashiCorp Business Overview
11.16.3 HashiCorp Customer Identity and Access Management Software Introduction
11.16.4 HashiCorp Revenue in Customer Identity and Access Management Software Business (2019-2024)
11.16.5 HashiCorp Recent Developments
11.17 Silverfort
11.17.1 Silverfort Company Details
11.17.2 Silverfort Business Overview
11.17.3 Silverfort Customer Identity and Access Management Software Introduction
11.17.4 Silverfort Revenue in Customer Identity and Access Management Software Business (2019-2024)
11.17.5 Silverfort Recent Developments
11.18 ForgeRock
11.18.1 ForgeRock Company Details
11.18.2 ForgeRock Business Overview
11.18.3 ForgeRock Customer Identity and Access Management Software Introduction
11.18.4 ForgeRock Revenue in Customer Identity and Access Management Software Business (2019-2024)
11.18.5 ForgeRock Recent Developments
11.19 IdentityNow
11.19.1 IdentityNow Company Details
11.19.2 IdentityNow Business Overview
11.19.3 IdentityNow Customer Identity and Access Management Software Introduction
11.19.4 IdentityNow Revenue in Customer Identity and Access Management Software Business (2019-2024)
11.19.5 IdentityNow Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Okta
Azure Active Directory
Ping Identity
OneLogin
Idaptive
Salesforce
Rippling
CA Identity Suite
Auth0
Avatier
Bitium
AWS
IBM
BeyondTrust
Janrain
HashiCorp
Silverfort
ForgeRock
IdentityNow
Ěý
Ěý
*If Applicable.
