Global Customer Self-Service Software Market Research Report 2023

Publication ID:

PB510240695

Publication Date:

October 27, 2023

Pages:

Publisher:

MRRPB5

Countries:

Global [1]

USD 2,900.00

IT Services [2]

Computing & Electronics [3]

Description:

Customer Self-Service Software is a type of software that enables customers to access information and perform tasks without the need for human assistance. It provides features such as knowledge bases, FAQs, chatbots, forums, self-checkout, and self-help portals. It also integrates with other systems such as CRM, ERP, and e-commerce to provide a seamless customer experience. Customer Self-Service Software is used by businesses to reduce costs, increase customer satisfaction, and improve operational efficiency .
The global Customer Self-Service Software market is projected to reach US$ 5716.1 million in 2029, increasing from US$ 3025 million in 2022, with the CAGR of 9.5% during the period of 2023 to 2029.
The industry trend of Customer Self-Service Software is influenced by the following factors:
The increasing demand for online and mobile customer service due to the COVID-19 pandemic and the changing consumer behavior. This requires Customer Self-Service Software to support features such as responsive design, omnichannel integration, and personalization.
The growing use of artificial intelligence (AI) and machine learning (ML) for enhancing the quality and efficiency of customer self-service. This can help with features such as natural language processing, sentiment analysis, conversational AI, and predictive analytics.
The emergence of voice-based and video-based customer self-service, which can provide new ways of interacting with customers and delivering information. This can involve features such as voice assistants, voice search, voice recognition, video chat, and video tutorials.
Report Scope
This report, based on historical analysis (2018-2022) and forecast calculation (2023-2029), aims to help readers to get a comprehensive understanding of global Customer Self-Service Software market with multiple angles, which provides sufficient supports to readers鈥� strategy and decision making.
By Company
Zendesk
Zoho
Freshdesk
Salesforce
LiveAgent
TeamSupport
Helpshift
Wix Answers
Whatfix
Jira Service Desk
HubSpot
Help Scout
Re:amaze
Kayako
WalkMe
Ada
Oracle Service Cloud (formerly RightNow)
LiveHelpNow
Segment by Type
Cloud Based
Web Based
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
The Customer Self-Service Software report covers below items:
Chapter 1: Product Basic Information (Definition, Type and Application)
Chapter 2: Global market size, regional market size. Market Opportunities and Challenges
Chapter 3: Companies鈥� Competition Patterns
Chapter 4: Product Type Analysis
Chapter 5: Product Application Analysis
Chapter 6 to 10: Country Level Value Analysis
Chapter 11: Companies鈥� Outline
Chapter 12: Market Conclusions
Chapter 13: Research Methodology and Data Source

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Self-Service Software Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Cloud Based
1.2.3 Web Based
1.3 Market by Application
1.3.1 Global Customer Self-Service Software Market Growth by Application: 2018 VS 2022 VS 2029
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Self-Service Software Market Perspective (2018-2029)
2.2 Customer Self-Service Software Growth Trends by Region
2.2.1 Global Customer Self-Service Software Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Customer Self-Service Software Historic Market Size by Region (2018-2023)
2.2.3 Customer Self-Service Software Forecasted Market Size by Region (2024-2029)
2.3 Customer Self-Service Software Market Dynamics
2.3.1 Customer Self-Service Software Industry Trends
2.3.2 Customer Self-Service Software Market Drivers
2.3.3 Customer Self-Service Software Market Challenges
2.3.4 Customer Self-Service Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Self-Service Software Players by Revenue
3.1.1 Global Top Customer Self-Service Software Players by Revenue (2018-2023)
3.1.2 Global Customer Self-Service Software Revenue Market Share by Players (2018-2023)
3.2 Global Customer Self-Service Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Self-Service Software Revenue
3.4 Global Customer Self-Service Software Market Concentration Ratio
3.4.1 Global Customer Self-Service Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Self-Service Software Revenue in 2022
3.5 Customer Self-Service Software Key Players Head office and Area Served
3.6 Key Players Customer Self-Service Software Product Solution and Service
3.7 Date of Enter into Customer Self-Service Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Self-Service Software Breakdown Data by Type
4.1 Global Customer Self-Service Software Historic Market Size by Type (2018-2023)
4.2 Global Customer Self-Service Software Forecasted Market Size by Type (2024-2029)
5 Customer Self-Service Software Breakdown Data by Application
5.1 Global Customer Self-Service Software Historic Market Size by Application (2018-2023)
5.2 Global Customer Self-Service Software Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America Customer Self-Service Software Market Size (2018-2029)
6.2 North America Customer Self-Service Software Market Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America Customer Self-Service Software Market Size by Country (2018-2023)
6.4 North America Customer Self-Service Software Market Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Self-Service Software Market Size (2018-2029)
7.2 Europe Customer Self-Service Software Market Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe Customer Self-Service Software Market Size by Country (2018-2023)
7.4 Europe Customer Self-Service Software Market Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Self-Service Software Market Size (2018-2029)
8.2 Asia-Pacific Customer Self-Service Software Market Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific Customer Self-Service Software Market Size by Region (2018-2023)
8.4 Asia-Pacific Customer Self-Service Software Market Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Self-Service Software Market Size (2018-2029)
9.2 Latin America Customer Self-Service Software Market Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America Customer Self-Service Software Market Size by Country (2018-2023)
9.4 Latin America Customer Self-Service Software Market Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Self-Service Software Market Size (2018-2029)
10.2 Middle East & Africa Customer Self-Service Software Market Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa Customer Self-Service Software Market Size by Country (2018-2023)
10.4 Middle East & Africa Customer Self-Service Software Market Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Zendesk
11.1.1 Zendesk Company Detail
11.1.2 Zendesk Business Overview
11.1.3 Zendesk Customer Self-Service Software Introduction
11.1.4 Zendesk Revenue in Customer Self-Service Software Business (2018-2023)
11.1.5 Zendesk Recent Development
11.2 Zoho
11.2.1 Zoho Company Detail
11.2.2 Zoho Business Overview
11.2.3 Zoho Customer Self-Service Software Introduction
11.2.4 Zoho Revenue in Customer Self-Service Software Business (2018-2023)
11.2.5 Zoho Recent Development
11.3 Freshdesk
11.3.1 Freshdesk Company Detail
11.3.2 Freshdesk Business Overview
11.3.3 Freshdesk Customer Self-Service Software Introduction
11.3.4 Freshdesk Revenue in Customer Self-Service Software Business (2018-2023)
11.3.5 Freshdesk Recent Development
11.4 Salesforce
11.4.1 Salesforce Company Detail
11.4.2 Salesforce Business Overview
11.4.3 Salesforce Customer Self-Service Software Introduction
11.4.4 Salesforce Revenue in Customer Self-Service Software Business (2018-2023)
11.4.5 Salesforce Recent Development
11.5 LiveAgent
11.5.1 LiveAgent Company Detail
11.5.2 LiveAgent Business Overview
11.5.3 LiveAgent Customer Self-Service Software Introduction
11.5.4 LiveAgent Revenue in Customer Self-Service Software Business (2018-2023)
11.5.5 LiveAgent Recent Development
11.6 TeamSupport
11.6.1 TeamSupport Company Detail
11.6.2 TeamSupport Business Overview
11.6.3 TeamSupport Customer Self-Service Software Introduction
11.6.4 TeamSupport Revenue in Customer Self-Service Software Business (2018-2023)
11.6.5 TeamSupport Recent Development
11.7 Helpshift
11.7.1 Helpshift Company Detail
11.7.2 Helpshift Business Overview
11.7.3 Helpshift Customer Self-Service Software Introduction
11.7.4 Helpshift Revenue in Customer Self-Service Software Business (2018-2023)
11.7.5 Helpshift Recent Development
11.8 Wix Answers
11.8.1 Wix Answers Company Detail
11.8.2 Wix Answers Business Overview
11.8.3 Wix Answers Customer Self-Service Software Introduction
11.8.4 Wix Answers Revenue in Customer Self-Service Software Business (2018-2023)
11.8.5 Wix Answers Recent Development
11.9 Whatfix
11.9.1 Whatfix Company Detail
11.9.2 Whatfix Business Overview
11.9.3 Whatfix Customer Self-Service Software Introduction
11.9.4 Whatfix Revenue in Customer Self-Service Software Business (2018-2023)
11.9.5 Whatfix Recent Development
11.10 Jira Service Desk
11.10.1 Jira Service Desk Company Detail
11.10.2 Jira Service Desk Business Overview
11.10.3 Jira Service Desk Customer Self-Service Software Introduction
11.10.4 Jira Service Desk Revenue in Customer Self-Service Software Business (2018-2023)
11.10.5 Jira Service Desk Recent Development
11.11 HubSpot
11.11.1 HubSpot Company Detail
11.11.2 HubSpot Business Overview
11.11.3 HubSpot Customer Self-Service Software Introduction
11.11.4 HubSpot Revenue in Customer Self-Service Software Business (2018-2023)
11.11.5 HubSpot Recent Development
11.12 Help Scout
11.12.1 Help Scout Company Detail
11.12.2 Help Scout Business Overview
11.12.3 Help Scout Customer Self-Service Software Introduction
11.12.4 Help Scout Revenue in Customer Self-Service Software Business (2018-2023)
11.12.5 Help Scout Recent Development
11.13 Re:amaze
11.13.1 Re:amaze Company Detail
11.13.2 Re:amaze Business Overview
11.13.3 Re:amaze Customer Self-Service Software Introduction
11.13.4 Re:amaze Revenue in Customer Self-Service Software Business (2018-2023)
11.13.5 Re:amaze Recent Development
11.14 Kayako
11.14.1 Kayako Company Detail
11.14.2 Kayako Business Overview
11.14.3 Kayako Customer Self-Service Software Introduction
11.14.4 Kayako Revenue in Customer Self-Service Software Business (2018-2023)
11.14.5 Kayako Recent Development
11.15 WalkMe
11.15.1 WalkMe Company Detail
11.15.2 WalkMe Business Overview
11.15.3 WalkMe Customer Self-Service Software Introduction
11.15.4 WalkMe Revenue in Customer Self-Service Software Business (2018-2023)
11.15.5 WalkMe Recent Development
11.16 Ada
11.16.1 Ada Company Detail
11.16.2 Ada Business Overview
11.16.3 Ada Customer Self-Service Software Introduction
11.16.4 Ada Revenue in Customer Self-Service Software Business (2018-2023)
11.16.5 Ada Recent Development
11.17 Oracle Service Cloud (formerly RightNow)
11.17.1 Oracle Service Cloud (formerly RightNow) Company Detail
11.17.2 Oracle Service Cloud (formerly RightNow) Business Overview
11.17.3 Oracle Service Cloud (formerly RightNow) Customer Self-Service Software Introduction
11.17.4 Oracle Service Cloud (formerly RightNow) Revenue in Customer Self-Service Software Business (2018-2023)
11.17.5 Oracle Service Cloud (formerly RightNow) Recent Development
11.18 LiveHelpNow
11.18.1 LiveHelpNow Company Detail
11.18.2 LiveHelpNow Business Overview
11.18.3 LiveHelpNow Customer Self-Service Software Introduction
11.18.4 LiveHelpNow Revenue in Customer Self-Service Software Business (2018-2023)
11.18.5 LiveHelpNow Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Companies Mentioned:

Zendesk
Zoho
Freshdesk
Salesforce
LiveAgent
TeamSupport
Helpshift
Wix Answers
Whatfix
Jira Service Desk
HubSpot
Help Scout
Re:amaze
Kayako
WalkMe
Ada
Oracle Service Cloud (formerly RightNow)
LiveHelpNow

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