The global market for Customer Service Outsourcing was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.
Customer Service Outsourcing means that a company is utilizing a third-party provider and makes use of their agents to handle inbound and outbound calls and non-verbal communication with customers. In most cases, Customer Service/Support Outsourcing teams are part of a call center service.
Focus on Core Competencies: Outsourcing customer service allows organizations to concentrate on their core business functions, strategy, and product/service development. By outsourcing non-core functions, companies can enhance their focus on what they do best.
Technological Advancements and Automation: Rapid advancements in AI, machine learning, chatbots, and automation have transformed customer service. Outsourcing companies adopt these technologies to enhance service delivery, efficiency, and speed of response.
This report aims to provide a comprehensive presentation of the global market for Customer Service Outsourcing, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Service Outsourcing.
The Customer Service Outsourcing market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Customer Service Outsourcing market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Service Outsourcing companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Odondo
Sykes
Ascensos
VoxPro (Telus)
LiveOps
UpCall
Arise
Sensee
Teleperformance
Working Solutions
Capita
Sitel
Serco
Ventrica
Supportyourapp
Expivia
Ameridial Call Center
DATAMARK
Majorel
Infosys BPM
WOW24-7
CX Services
TieTa
Confero
Primech
Whistl
Paper Alternative
Segment by Type
Partial Outsourcing
Complete Outsourcing
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Rest of Europe
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Service Outsourcing company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Service Outsourcing Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Partial Outsourcing
1.2.3 Complete Outsourcing
1.3 Market by Application
1.3.1 Global Customer Service Outsourcing Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Service Outsourcing Market Perspective (2020-2031)
2.2 Global Customer Service Outsourcing Growth Trends by Region
2.2.1 Global Customer Service Outsourcing Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 Customer Service Outsourcing Historic Market Size by Region (2020-2025)
2.2.3 Customer Service Outsourcing Forecasted Market Size by Region (2026-2031)
2.3 Customer Service Outsourcing Market Dynamics
2.3.1 Customer Service Outsourcing Industry Trends
2.3.2 Customer Service Outsourcing Market Drivers
2.3.3 Customer Service Outsourcing Market Challenges
2.3.4 Customer Service Outsourcing Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Service Outsourcing Players by Revenue
3.1.1 Global Top Customer Service Outsourcing Players by Revenue (2020-2025)
3.1.2 Global Customer Service Outsourcing Revenue Market Share by Players (2020-2025)
3.2 Global Customer Service Outsourcing Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Customer Service Outsourcing Revenue
3.4 Global Customer Service Outsourcing Market Concentration Ratio
3.4.1 Global Customer Service Outsourcing Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Service Outsourcing Revenue in 2024
3.5 Global Key Players of Customer Service Outsourcing Head office and Area Served
3.6 Global Key Players of Customer Service Outsourcing, Product and Application
3.7 Global Key Players of Customer Service Outsourcing, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Service Outsourcing Breakdown Data by Type
4.1 Global Customer Service Outsourcing Historic Market Size by Type (2020-2025)
4.2 Global Customer Service Outsourcing Forecasted Market Size by Type (2026-2031)
5 Customer Service Outsourcing Breakdown Data by Application
5.1 Global Customer Service Outsourcing Historic Market Size by Application (2020-2025)
5.2 Global Customer Service Outsourcing Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America Customer Service Outsourcing Market Size (2020-2031)
6.2 North America Customer Service Outsourcing Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America Customer Service Outsourcing Market Size by Country (2020-2025)
6.4 North America Customer Service Outsourcing Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Service Outsourcing Market Size (2020-2031)
7.2 Europe Customer Service Outsourcing Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe Customer Service Outsourcing Market Size by Country (2020-2025)
7.4 Europe Customer Service Outsourcing Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Service Outsourcing Market Size (2020-2031)
8.2 Asia-Pacific Customer Service Outsourcing Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific Customer Service Outsourcing Market Size by Region (2020-2025)
8.4 Asia-Pacific Customer Service Outsourcing Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Service Outsourcing Market Size (2020-2031)
9.2 Latin America Customer Service Outsourcing Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America Customer Service Outsourcing Market Size by Country (2020-2025)
9.4 Latin America Customer Service Outsourcing Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Service Outsourcing Market Size (2020-2031)
10.2 Middle East & Africa Customer Service Outsourcing Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa Customer Service Outsourcing Market Size by Country (2020-2025)
10.4 Middle East & Africa Customer Service Outsourcing Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Odondo
11.1.1 Odondo Company Details
11.1.2 Odondo Business Overview
11.1.3 Odondo Customer Service Outsourcing Introduction
11.1.4 Odondo Revenue in Customer Service Outsourcing Business (2020-2025)
11.1.5 Odondo Recent Development
11.2 Sykes
11.2.1 Sykes Company Details
11.2.2 Sykes Business Overview
11.2.3 Sykes Customer Service Outsourcing Introduction
11.2.4 Sykes Revenue in Customer Service Outsourcing Business (2020-2025)
11.2.5 Sykes Recent Development
11.3 Ascensos
11.3.1 Ascensos Company Details
11.3.2 Ascensos Business Overview
11.3.3 Ascensos Customer Service Outsourcing Introduction
11.3.4 Ascensos Revenue in Customer Service Outsourcing Business (2020-2025)
11.3.5 Ascensos Recent Development
11.4 VoxPro (Telus)
11.4.1 VoxPro (Telus) Company Details
11.4.2 VoxPro (Telus) Business Overview
11.4.3 VoxPro (Telus) Customer Service Outsourcing Introduction
11.4.4 VoxPro (Telus) Revenue in Customer Service Outsourcing Business (2020-2025)
11.4.5 VoxPro (Telus) Recent Development
11.5 LiveOps
11.5.1 LiveOps Company Details
11.5.2 LiveOps Business Overview
11.5.3 LiveOps Customer Service Outsourcing Introduction
11.5.4 LiveOps Revenue in Customer Service Outsourcing Business (2020-2025)
11.5.5 LiveOps Recent Development
11.6 UpCall
11.6.1 UpCall Company Details
11.6.2 UpCall Business Overview
11.6.3 UpCall Customer Service Outsourcing Introduction
11.6.4 UpCall Revenue in Customer Service Outsourcing Business (2020-2025)
11.6.5 UpCall Recent Development
11.7 Arise
11.7.1 Arise Company Details
11.7.2 Arise Business Overview
11.7.3 Arise Customer Service Outsourcing Introduction
11.7.4 Arise Revenue in Customer Service Outsourcing Business (2020-2025)
11.7.5 Arise Recent Development
11.8 Sensee
11.8.1 Sensee Company Details
11.8.2 Sensee Business Overview
11.8.3 Sensee Customer Service Outsourcing Introduction
11.8.4 Sensee Revenue in Customer Service Outsourcing Business (2020-2025)
11.8.5 Sensee Recent Development
11.9 Teleperformance
11.9.1 Teleperformance Company Details
11.9.2 Teleperformance Business Overview
11.9.3 Teleperformance Customer Service Outsourcing Introduction
11.9.4 Teleperformance Revenue in Customer Service Outsourcing Business (2020-2025)
11.9.5 Teleperformance Recent Development
11.10 Working Solutions
11.10.1 Working Solutions Company Details
11.10.2 Working Solutions Business Overview
11.10.3 Working Solutions Customer Service Outsourcing Introduction
11.10.4 Working Solutions Revenue in Customer Service Outsourcing Business (2020-2025)
11.10.5 Working Solutions Recent Development
11.11 Capita
11.11.1 Capita Company Details
11.11.2 Capita Business Overview
11.11.3 Capita Customer Service Outsourcing Introduction
11.11.4 Capita Revenue in Customer Service Outsourcing Business (2020-2025)
11.11.5 Capita Recent Development
11.12 Sitel
11.12.1 Sitel Company Details
11.12.2 Sitel Business Overview
11.12.3 Sitel Customer Service Outsourcing Introduction
11.12.4 Sitel Revenue in Customer Service Outsourcing Business (2020-2025)
11.12.5 Sitel Recent Development
11.13 Serco
11.13.1 Serco Company Details
11.13.2 Serco Business Overview
11.13.3 Serco Customer Service Outsourcing Introduction
11.13.4 Serco Revenue in Customer Service Outsourcing Business (2020-2025)
11.13.5 Serco Recent Development
11.14 Ventrica
11.14.1 Ventrica Company Details
11.14.2 Ventrica Business Overview
11.14.3 Ventrica Customer Service Outsourcing Introduction
11.14.4 Ventrica Revenue in Customer Service Outsourcing Business (2020-2025)
11.14.5 Ventrica Recent Development
11.15 Supportyourapp
11.15.1 Supportyourapp Company Details
11.15.2 Supportyourapp Business Overview
11.15.3 Supportyourapp Customer Service Outsourcing Introduction
11.15.4 Supportyourapp Revenue in Customer Service Outsourcing Business (2020-2025)
11.15.5 Supportyourapp Recent Development
11.16 Expivia
11.16.1 Expivia Company Details
11.16.2 Expivia Business Overview
11.16.3 Expivia Customer Service Outsourcing Introduction
11.16.4 Expivia Revenue in Customer Service Outsourcing Business (2020-2025)
11.16.5 Expivia Recent Development
11.17 Ameridial Call Center
11.17.1 Ameridial Call Center Company Details
11.17.2 Ameridial Call Center Business Overview
11.17.3 Ameridial Call Center Customer Service Outsourcing Introduction
11.17.4 Ameridial Call Center Revenue in Customer Service Outsourcing Business (2020-2025)
11.17.5 Ameridial Call Center Recent Development
11.18 DATAMARK
11.18.1 DATAMARK Company Details
11.18.2 DATAMARK Business Overview
11.18.3 DATAMARK Customer Service Outsourcing Introduction
11.18.4 DATAMARK Revenue in Customer Service Outsourcing Business (2020-2025)
11.18.5 DATAMARK Recent Development
11.19 Majorel
11.19.1 Majorel Company Details
11.19.2 Majorel Business Overview
11.19.3 Majorel Customer Service Outsourcing Introduction
11.19.4 Majorel Revenue in Customer Service Outsourcing Business (2020-2025)
11.19.5 Majorel Recent Development
11.20 Infosys BPM
11.20.1 Infosys BPM Company Details
11.20.2 Infosys BPM Business Overview
11.20.3 Infosys BPM Customer Service Outsourcing Introduction
11.20.4 Infosys BPM Revenue in Customer Service Outsourcing Business (2020-2025)
11.20.5 Infosys BPM Recent Development
11.21 WOW24-7
11.21.1 WOW24-7 Company Details
11.21.2 WOW24-7 Business Overview
11.21.3 WOW24-7 Customer Service Outsourcing Introduction
11.21.4 WOW24-7 Revenue in Customer Service Outsourcing Business (2020-2025)
11.21.5 WOW24-7 Recent Development
11.22 CX Services
11.22.1 CX Services Company Details
11.22.2 CX Services Business Overview
11.22.3 CX Services Customer Service Outsourcing Introduction
11.22.4 CX Services Revenue in Customer Service Outsourcing Business (2020-2025)
11.22.5 CX Services Recent Development
11.23 TieTa
11.23.1 TieTa Company Details
11.23.2 TieTa Business Overview
11.23.3 TieTa Customer Service Outsourcing Introduction
11.23.4 TieTa Revenue in Customer Service Outsourcing Business (2020-2025)
11.23.5 TieTa Recent Development
11.24 Confero
11.24.1 Confero Company Details
11.24.2 Confero Business Overview
11.24.3 Confero Customer Service Outsourcing Introduction
11.24.4 Confero Revenue in Customer Service Outsourcing Business (2020-2025)
11.24.5 Confero Recent Development
11.25 Primech
11.25.1 Primech Company Details
11.25.2 Primech Business Overview
11.25.3 Primech Customer Service Outsourcing Introduction
11.25.4 Primech Revenue in Customer Service Outsourcing Business (2020-2025)
11.25.5 Primech Recent Development
11.26 Whistl
11.26.1 Whistl Company Details
11.26.2 Whistl Business Overview
11.26.3 Whistl Customer Service Outsourcing Introduction
11.26.4 Whistl Revenue in Customer Service Outsourcing Business (2020-2025)
11.26.5 Whistl Recent Development
11.27 Paper Alternative
11.27.1 Paper Alternative Company Details
11.27.2 Paper Alternative Business Overview
11.27.3 Paper Alternative Customer Service Outsourcing Introduction
11.27.4 Paper Alternative Revenue in Customer Service Outsourcing Business (2020-2025)
11.27.5 Paper Alternative Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
Odondo
Sykes
Ascensos
VoxPro (Telus)
LiveOps
UpCall
Arise
Sensee
Teleperformance
Working Solutions
Capita
Sitel
Serco
Ventrica
Supportyourapp
Expivia
Ameridial Call Center
DATAMARK
Majorel
Infosys BPM
WOW24-7
CX Services
TieTa
Confero
Primech
Whistl
Paper Alternative
听
听
*If Applicable.
