Customer Support Software is software used to manage customer interactions and service requests. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Customer Support Software helps businesses to provide enhanced customer experience, streamline operations, reduce costs, and improve customer loyalty. Some examples of Customer Support Software are CRM software, contact center software, chatbot software, and self-service software.
Market Analysis and Insights: Global Customer Support Software Market
The global Customer Support Software market is projected to grow from US$ 2809 million in 2024 to US$ 8859.7 million by 2030, at a Compound Annual Growth Rate (CAGR) of 21.1% during the forecast period.
Some of the future market trends of Customer Support Software are:Mobile-Optimized Customer Service: Customers expect to access customer service from their mobile devices anytime and anywhere. Businesses need to optimize their customer service software for mobile platforms and provide responsive design, mobile apps, and SMS support.Omnichannel as the New Standard: Customers want to interact with businesses through various channels such as voice, email, chat, social media, and more. Businesses need to integrate and manage these channels using customer service software, providing a seamless and consistent experience across all touchpoints.More Demand for Self-Service: Customers prefer to solve simple issues themselves using self-service options such as knowledge bases, FAQ sections, chatbots, or social media. Businesses need to provide customer service software that enables self-service, reduces the number of tickets, and improves customer satisfaction.Increased Social Media Interactions: Customers use social media platforms to communicate with businesses, share feedback, and seek support. Businesses need to monitor and respond to social media interactions using customer service software, enhancing their brand reputation and customer engagement.Chatbots are More Advanced: Chatbots are AI-powered software that can simulate human conversations and provide automated customer service. Businesses need to leverage chatbots to handle repetitive and simple queries, reduce wait times, and improve customer experience.Customer Service Aligned With Branding: Customer service is not only a function but also a part of the brand identity. Businesses need to align their customer service software with their branding, providing personalized, consistent, and differentiated service that reflects their brand values and culture.
Report Covers:
This report presents an overview of global market for Customer Support Software market size. Analyses of the global market trends, with historic market revenue data for 2019 - 2023, estimates for 2024, and projections of CAGR through 2030.
This report researches the key producers of Customer Support Software, also provides the revenue of main regions and countries. Highlights of the upcoming market potential for Customer Support Software, and key regions/countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.
This report focuses on the Customer Support Software revenue, market share and industry ranking of main companies, data from 2019 to 2024. Identification of the major stakeholders in the global Customer Support Software market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.
This report analyzes the segments data by Type and by Application, revenue, and growth rate, from 2019 to 2030. Evaluation and forecast the market size for Customer Support Software revenue, projected growth trends, production technology, application and end-user industry.
Market Segmentation
By Company
Freshworks
Zendesk
Salesforce Inc
TeamSupport
Zoho
PhaseWare
Tracker
LiveAgent
Samanage
FreshService
Intercom
FocalScope
Kayako
Segment by Type
Call Management
FS/D (Field Service and Dispatch)
Contact Center
Others
Segment by Application
Banking, Finance and Insurance (BFSI)
IT and Telecommunications
Government and Health Care
Manufacturing and Logistics
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
China
Asia (excluding China)
Japan
South Korea
China Taiwan
Southeast Asia
India
Latin America, Middle East & Africa
Brazil
Mexico
Turkey
Israel
GCC Countries
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Revenue of Customer Support Software in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. This section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Support Software companies鈥� competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: North America (US & Canada) by Type, by Application and by country, revenue for each segment.
Chapter 7: Europe by Type, by Application and by country, revenue for each segment.
Chapter 8: China by Type, and by Application, revenue for each segment.
Chapter 9: Asia (excluding China) by Type, by Application and by region, revenue for each segment.
Chapter 10: Middle East, Africa, and Latin America by Type, by Application and by country, revenue for each segment.
Chapter 11: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Customer Support Software revenue, gross margin, and recent development, etc.
Chapter 12: Analyst's Viewpoints/Conclusions
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Support Software Market Size Growth Rate by Type, 2019 VS 2023 VS 2030
1.2.2 Call Management
1.2.3 FS/D (Field Service and Dispatch)
1.2.4 Contact Center
1.2.5 Others
1.3 Market by Application
1.3.1 Global Customer Support Software Market Size Growth Rate by Application, 2019 VS 2023 VS 2030
1.3.2 Banking, Finance and Insurance (BFSI)
1.3.3 IT and Telecommunications
1.3.4 Government and Health Care
1.3.5 Manufacturing and Logistics
1.3.6 Others
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Support Software Market Perspective (2019-2030)
2.2 Global Customer Support Software Growth Trends by Region
2.2.1 Customer Support Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Customer Support Software Historic Market Size by Region (2019-2024)
2.2.3 Customer Support Software Forecasted Market Size by Region (2025-2030)
2.3 Customer Support Software Market Dynamics
2.3.1 Customer Support Software Industry Trends
2.3.2 Customer Support Software Market Drivers
2.3.3 Customer Support Software Market Challenges
2.3.4 Customer Support Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Revenue Customer Support Software by Players
3.1.1 Global Customer Support Software Revenue by Players (2019-2024)
3.1.2 Global Customer Support Software Revenue Market Share by Players (2019-2024)
3.2 Global Customer Support Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players of Customer Support Software, Ranking by Revenue, 2022 VS 2023 VS 2024
3.4 Global Customer Support Software Market Concentration Ratio
3.4.1 Global Customer Support Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Support Software Revenue in 2023
3.5 Global Key Players of Customer Support Software Head office and Area Served
3.6 Global Key Players of Customer Support Software, Product and Application
3.7 Global Key Players of Customer Support Software, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Support Software Breakdown Data by Type
4.1 Global Customer Support Software Historic Market Size by Type (2019-2024)
4.2 Global Customer Support Software Forecasted Market Size by Type (2025-2030)
5 Customer Support Software Breakdown Data by Application
5.1 Global Customer Support Software Historic Market Size by Application (2019-2024)
5.2 Global Customer Support Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Customer Support Software Market Size (2019-2030)
6.2 North America Customer Support Software Market Size by Type
6.2.1 North America Customer Support Software Market Size by Type (2019-2024)
6.2.2 North America Customer Support Software Market Size by Type (2025-2030)
6.2.3 North America Customer Support Software Market Share by Type (2019-2030)
6.3 North America Customer Support Software Market Size by Application
6.3.1 North America Customer Support Software Market Size by Application (2019-2024)
6.3.2 North America Customer Support Software Market Size by Application (2025-2030)
6.3.3 North America Customer Support Software Market Share by Application (2019-2030)
6.4 North America Customer Support Software Market Size by Country
6.4.1 North America Customer Support Software Market Size by Country: 2019 VS 2023 VS 2030
6.4.2 North America Customer Support Software Market Size by Country (2019-2024)
6.4.3 North America Customer Support Software Market Size by Country (2025-2030)
6.4.4 U.S.
6.4.5 Canada
7 Europe
7.1 Europe Customer Support Software Market Size (2019-2030)
7.2 Europe Customer Support Software Market Size by Type
7.2.1 Europe Customer Support Software Market Size by Type (2019-2024)
7.2.2 Europe Customer Support Software Market Size by Type (2025-2030)
7.2.3 Europe Customer Support Software Market Share by Type (2019-2030)
7.3 Europe Customer Support Software Market Size by Application
7.3.1 Europe Customer Support Software Market Size by Application (2019-2024)
7.3.2 Europe Customer Support Software Market Size by Application (2025-2030)
7.3.3 Europe Customer Support Software Market Share by Application (2019-2030)
7.4 Europe Customer Support Software Market Size by Country
7.4.1 Europe Customer Support Software Market Size by Country: 2019 VS 2023 VS 2030
7.4.2 Europe Customer Support Software Market Size by Country (2019-2024)
7.4.3 Europe Customer Support Software Market Size by Country (2025-2030)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 China
8.1 China Customer Support Software Market Size (2019-2030)
8.2 China Customer Support Software Market Size by Type
8.2.1 China Customer Support Software Market Size by Type (2019-2024)
8.2.2 China Customer Support Software Market Size by Type (2025-2030)
8.2.3 China Customer Support Software Market Share by Type (2019-2030)
8.3 China Customer Support Software Market Size by Application
8.3.1 China Customer Support Software Market Size by Application (2019-2024)
8.3.2 China Customer Support Software Market Size by Application (2025-2030)
8.3.3 China Customer Support Software Market Share by Application (2019-2030)
9 Asia (excluding China)
9.1 Asia Customer Support Software Market Size (2019-2030)
9.2 Asia Customer Support Software Market Size by Type
9.2.1 Asia Customer Support Software Market Size by Type (2019-2024)
9.2.2 Asia Customer Support Software Market Size by Type (2025-2030)
9.2.3 Asia Customer Support Software Market Share by Type (2019-2030)
9.3 Asia Customer Support Software Market Size by Application
9.3.1 Asia Customer Support Software Market Size by Application (2019-2024)
9.3.2 Asia Customer Support Software Market Size by Application (2025-2030)
9.3.3 Asia Customer Support Software Market Share by Application (2019-2030)
9.4 Asia Customer Support Software Market Size by Region
9.4.1 Asia Customer Support Software Market Size by Region: 2019 VS 2023 VS 2030
9.4.2 Asia Customer Support Software Market Size by Region (2019-2024)
9.4.3 Asia Customer Support Software Market Size by Region (2025-2030)
9.4.4 Japan
9.4.5 South Korea
9.4.6 China Taiwan
9.4.7 Southeast Asia
9.4.8 India
9.4.9 Australia
10 Middle East, Africa, and Latin America
10.1 Middle East, Africa, and Latin America Customer Support Software Market Size (2019-2030)
10.2 Middle East, Africa, and Latin America Customer Support Software Market Size by Type
10.2.1 Middle East, Africa, and Latin America Customer Support Software Market Size by Type (2019-2024)
10.2.2 Middle East, Africa, and Latin America Customer Support Software Market Size by Type (2025-2030)
10.2.3 Middle East, Africa, and Latin America Customer Support Software Market Share by Type (2019-2030)
10.3 Middle East, Africa, and Latin America Customer Support Software Market Size by Application
10.3.1 Middle East, Africa, and Latin America Customer Support Software Market Size by Application (2019-2024)
10.3.2 Middle East, Africa, and Latin America Customer Support Software Market Size by Application (2025-2030)
10.3.3 Middle East, Africa, and Latin America Customer Support Software Market Share by Application (2019-2030)
10.4 Middle East, Africa, and Latin America Customer Support Software Market Size by Country
10.4.1 Middle East, Africa, and Latin America Customer Support Software Market Size by Country: 2019 VS 2023 VS 2030
10.4.2 Middle East, Africa, and Latin America Customer Support Software Market Size by Country (2019-2024)
10.4.3 Middle East, Africa, and Latin America Customer Support Software Market Size by Country (2025-2030)
10.4.4 Brazil
10.4.5 Mexico
10.4.6 Turkey
10.4.7 Saudi Arabia
10.4.8 Israel
10.4.9 GCC Countries
11 Key Players Profiles
11.1 Freshworks
11.1.1 Freshworks Company Details
11.1.2 Freshworks Business Overview
11.1.3 Freshworks Customer Support Software Introduction
11.1.4 Freshworks Revenue in Customer Support Software Business (2019-2024)
11.1.5 Freshworks Recent Developments
11.2 Zendesk
11.2.1 Zendesk Company Details
11.2.2 Zendesk Business Overview
11.2.3 Zendesk Customer Support Software Introduction
11.2.4 Zendesk Revenue in Customer Support Software Business (2019-2024)
11.2.5 Zendesk Recent Developments
11.3 Salesforce Inc
11.3.1 Salesforce Inc Company Details
11.3.2 Salesforce Inc Business Overview
11.3.3 Salesforce Inc Customer Support Software Introduction
11.3.4 Salesforce Inc Revenue in Customer Support Software Business (2019-2024)
11.3.5 Salesforce Inc Recent Developments
11.4 TeamSupport
11.4.1 TeamSupport Company Details
11.4.2 TeamSupport Business Overview
11.4.3 TeamSupport Customer Support Software Introduction
11.4.4 TeamSupport Revenue in Customer Support Software Business (2019-2024)
11.4.5 TeamSupport Recent Developments
11.5 Zoho
11.5.1 Zoho Company Details
11.5.2 Zoho Business Overview
11.5.3 Zoho Customer Support Software Introduction
11.5.4 Zoho Revenue in Customer Support Software Business (2019-2024)
11.5.5 Zoho Recent Developments
11.6 PhaseWare
11.6.1 PhaseWare Company Details
11.6.2 PhaseWare Business Overview
11.6.3 PhaseWare Customer Support Software Introduction
11.6.4 PhaseWare Revenue in Customer Support Software Business (2019-2024)
11.6.5 PhaseWare Recent Developments
11.7 Tracker
11.7.1 Tracker Company Details
11.7.2 Tracker Business Overview
11.7.3 Tracker Customer Support Software Introduction
11.7.4 Tracker Revenue in Customer Support Software Business (2019-2024)
11.7.5 Tracker Recent Developments
11.8 LiveAgent
11.8.1 LiveAgent Company Details
11.8.2 LiveAgent Business Overview
11.8.3 LiveAgent Customer Support Software Introduction
11.8.4 LiveAgent Revenue in Customer Support Software Business (2019-2024)
11.8.5 LiveAgent Recent Developments
11.9 Samanage
11.9.1 Samanage Company Details
11.9.2 Samanage Business Overview
11.9.3 Samanage Customer Support Software Introduction
11.9.4 Samanage Revenue in Customer Support Software Business (2019-2024)
11.9.5 Samanage Recent Developments
11.10 FreshService
11.10.1 FreshService Company Details
11.10.2 FreshService Business Overview
11.10.3 FreshService Customer Support Software Introduction
11.10.4 FreshService Revenue in Customer Support Software Business (2019-2024)
11.10.5 FreshService Recent Developments
11.11 Intercom
11.11.1 Intercom Company Details
11.11.2 Intercom Business Overview
11.11.3 Intercom Customer Support Software Introduction
11.11.4 Intercom Revenue in Customer Support Software Business (2019-2024)
11.11.5 Intercom Recent Developments
11.12 FocalScope
11.12.1 FocalScope Company Details
11.12.2 FocalScope Business Overview
11.12.3 FocalScope Customer Support Software Introduction
11.12.4 FocalScope Revenue in Customer Support Software Business (2019-2024)
11.12.5 FocalScope Recent Developments
11.13 Kayako
11.13.1 Kayako Company Details
11.13.2 Kayako Business Overview
11.13.3 Kayako Customer Support Software Introduction
11.13.4 Kayako Revenue in Customer Support Software Business (2019-2024)
11.13.5 Kayako Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Freshworks
Zendesk
Salesforce Inc
TeamSupport
Zoho
PhaseWare
Tracker
LiveAgent
Samanage
FreshService
Intercom
FocalScope
Kayako
听
听
*If Applicable.
