Global Customer Support Software Market Research Report 2024

Publication ID:

PB505251029

Publication Date:

May 7, 2024

Pages:

Publisher:

MRRPB5

Countries:

Global [1]

USD 2,900.00

IT Services [2]

Computing & Electronics [3]

Description:

Customer Support Software is software used to manage customer interactions and service requests. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Customer Support Software helps businesses to provide enhanced customer experience, streamline operations, reduce costs, and improve customer loyalty. Some examples of Customer Support Software are CRM software, contact center software, chatbot software, and self-service software.
The global Customer Support Software market was valued at US$ 2706 million in 2023 and is anticipated to reach US$ 8859.7 million by 2030, witnessing a CAGR of 21.1% during the forecast period 2024-2030.
Some of the future market trends of Customer Support Software are:Mobile-Optimized Customer Service: Customers expect to access customer service from their mobile devices anytime and anywhere. Businesses need to optimize their customer service software for mobile platforms and provide responsive design, mobile apps, and SMS support.Omnichannel as the New Standard: Customers want to interact with businesses through various channels such as voice, email, chat, social media, and more. Businesses need to integrate and manage these channels using customer service software, providing a seamless and consistent experience across all touchpoints.More Demand for Self-Service: Customers prefer to solve simple issues themselves using self-service options such as knowledge bases, FAQ sections, chatbots, or social media. Businesses need to provide customer service software that enables self-service, reduces the number of tickets, and improves customer satisfaction.Increased Social Media Interactions: Customers use social media platforms to communicate with businesses, share feedback, and seek support. Businesses need to monitor and respond to social media interactions using customer service software, enhancing their brand reputation and customer engagement.Chatbots are More Advanced: Chatbots are AI-powered software that can simulate human conversations and provide automated customer service. Businesses need to leverage chatbots to handle repetitive and simple queries, reduce wait times, and improve customer experience.Customer Service Aligned With Branding: Customer service is not only a function but also a part of the brand identity. Businesses need to align their customer service software with their branding, providing personalized, consistent, and differentiated service that reflects their brand values and culture.
This report aims to provide a comprehensive presentation of the global market for Customer Support Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Support Software.
Report Scope
The Customer Support Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Customer Support Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Support Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Freshworks
Zendesk
Salesforce Inc
TeamSupport
Zoho
PhaseWare
Tracker
LiveAgent
Samanage
FreshService
Intercom
FocalScope
Kayako
Segment by Type
Call Management
FS/D (Field Service and Dispatch)
Contact Center
Others
Segment by Application
Banking, Finance and Insurance (BFSI)
IT and Telecommunications
Government and Health Care
Manufacturing and Logistics
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Support Software companies鈥� competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Support Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Call Management
1.2.3 FS/D (Field Service and Dispatch)
1.2.4 Contact Center
1.2.5 Others
1.3 Market by Application
1.3.1 Global Customer Support Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Banking, Finance and Insurance (BFSI)
1.3.3 IT and Telecommunications
1.3.4 Government and Health Care
1.3.5 Manufacturing and Logistics
1.3.6 Others
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Support Software Market Perspective (2019-2030)
2.2 Customer Support Software Growth Trends by Region
2.2.1 Global Customer Support Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Customer Support Software Historic Market Size by Region (2019-2024)
2.2.3 Customer Support Software Forecasted Market Size by Region (2025-2030)
2.3 Customer Support Software Market Dynamics
2.3.1 Customer Support Software Industry Trends
2.3.2 Customer Support Software Market Drivers
2.3.3 Customer Support Software Market Challenges
2.3.4 Customer Support Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Support Software Players by Revenue
3.1.1 Global Top Customer Support Software Players by Revenue (2019-2024)
3.1.2 Global Customer Support Software Revenue Market Share by Players (2019-2024)
3.2 Global Customer Support Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Support Software Revenue
3.4 Global Customer Support Software Market Concentration Ratio
3.4.1 Global Customer Support Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Support Software Revenue in 2023
3.5 Customer Support Software Key Players Head office and Area Served
3.6 Key Players Customer Support Software Product Solution and Service
3.7 Date of Enter into Customer Support Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Support Software Breakdown Data by Type
4.1 Global Customer Support Software Historic Market Size by Type (2019-2024)
4.2 Global Customer Support Software Forecasted Market Size by Type (2025-2030)
5 Customer Support Software Breakdown Data by Application
5.1 Global Customer Support Software Historic Market Size by Application (2019-2024)
5.2 Global Customer Support Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Customer Support Software Market Size (2019-2030)
6.2 North America Customer Support Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Customer Support Software Market Size by Country (2019-2024)
6.4 North America Customer Support Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Support Software Market Size (2019-2030)
7.2 Europe Customer Support Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Customer Support Software Market Size by Country (2019-2024)
7.4 Europe Customer Support Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Support Software Market Size (2019-2030)
8.2 Asia-Pacific Customer Support Software Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Customer Support Software Market Size by Region (2019-2024)
8.4 Asia-Pacific Customer Support Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Support Software Market Size (2019-2030)
9.2 Latin America Customer Support Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Customer Support Software Market Size by Country (2019-2024)
9.4 Latin America Customer Support Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Support Software Market Size (2019-2030)
10.2 Middle East & Africa Customer Support Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Customer Support Software Market Size by Country (2019-2024)
10.4 Middle East & Africa Customer Support Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Freshworks
11.1.1 Freshworks Company Detail
11.1.2 Freshworks Business Overview
11.1.3 Freshworks Customer Support Software Introduction
11.1.4 Freshworks Revenue in Customer Support Software Business (2019-2024)
11.1.5 Freshworks Recent Development
11.2 Zendesk
11.2.1 Zendesk Company Detail
11.2.2 Zendesk Business Overview
11.2.3 Zendesk Customer Support Software Introduction
11.2.4 Zendesk Revenue in Customer Support Software Business (2019-2024)
11.2.5 Zendesk Recent Development
11.3 Salesforce Inc
11.3.1 Salesforce Inc Company Detail
11.3.2 Salesforce Inc Business Overview
11.3.3 Salesforce Inc Customer Support Software Introduction
11.3.4 Salesforce Inc Revenue in Customer Support Software Business (2019-2024)
11.3.5 Salesforce Inc Recent Development
11.4 TeamSupport
11.4.1 TeamSupport Company Detail
11.4.2 TeamSupport Business Overview
11.4.3 TeamSupport Customer Support Software Introduction
11.4.4 TeamSupport Revenue in Customer Support Software Business (2019-2024)
11.4.5 TeamSupport Recent Development
11.5 Zoho
11.5.1 Zoho Company Detail
11.5.2 Zoho Business Overview
11.5.3 Zoho Customer Support Software Introduction
11.5.4 Zoho Revenue in Customer Support Software Business (2019-2024)
11.5.5 Zoho Recent Development
11.6 PhaseWare
11.6.1 PhaseWare Company Detail
11.6.2 PhaseWare Business Overview
11.6.3 PhaseWare Customer Support Software Introduction
11.6.4 PhaseWare Revenue in Customer Support Software Business (2019-2024)
11.6.5 PhaseWare Recent Development
11.7 Tracker
11.7.1 Tracker Company Detail
11.7.2 Tracker Business Overview
11.7.3 Tracker Customer Support Software Introduction
11.7.4 Tracker Revenue in Customer Support Software Business (2019-2024)
11.7.5 Tracker Recent Development
11.8 LiveAgent
11.8.1 LiveAgent Company Detail
11.8.2 LiveAgent Business Overview
11.8.3 LiveAgent Customer Support Software Introduction
11.8.4 LiveAgent Revenue in Customer Support Software Business (2019-2024)
11.8.5 LiveAgent Recent Development
11.9 Samanage
11.9.1 Samanage Company Detail
11.9.2 Samanage Business Overview
11.9.3 Samanage Customer Support Software Introduction
11.9.4 Samanage Revenue in Customer Support Software Business (2019-2024)
11.9.5 Samanage Recent Development
11.10 FreshService
11.10.1 FreshService Company Detail
11.10.2 FreshService Business Overview
11.10.3 FreshService Customer Support Software Introduction
11.10.4 FreshService Revenue in Customer Support Software Business (2019-2024)
11.10.5 FreshService Recent Development
11.11 Intercom
11.11.1 Intercom Company Detail
11.11.2 Intercom Business Overview
11.11.3 Intercom Customer Support Software Introduction
11.11.4 Intercom Revenue in Customer Support Software Business (2019-2024)
11.11.5 Intercom Recent Development
11.12 FocalScope
11.12.1 FocalScope Company Detail
11.12.2 FocalScope Business Overview
11.12.3 FocalScope Customer Support Software Introduction
11.12.4 FocalScope Revenue in Customer Support Software Business (2019-2024)
11.12.5 FocalScope Recent Development
11.13 Kayako
11.13.1 Kayako Company Detail
11.13.2 Kayako Business Overview
11.13.3 Kayako Customer Support Software Introduction
11.13.4 Kayako Revenue in Customer Support Software Business (2019-2024)
11.13.5 Kayako Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Companies Mentioned:

Freshworks
Zendesk
Salesforce Inc
TeamSupport
Zoho
PhaseWare
Tracker
LiveAgent
Samanage
FreshService
Intercom
FocalScope
Kayako

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