On-Demand Delivery Software is a type of software delivery model that is deployed and managed on a vendor’s cloud computing infrastructure and accessed by users over the Internet as and when required. On-Demand Delivery Software enables a user/organization to subscribe to software on a pay-as-you-go, monthly billing method. On-Demand Delivery Software can be used for various purposes, such as food delivery, grocery delivery, catering delivery, restaurant delivery/takeout, parcel delivery, and more.
The global On-Demand Delivery Software market is projected to reach US$ 827.9 million in 2029, increasing from US$ 448 million in 2022, with the CAGR of 9.0% during the period of 2023 to 2029.
The industry trend of On-Demand Delivery Software is rapidly evolving, especially in the wake of the COVID-19 pandemic. Some of the key trends are:
Contactless ordering, payment, and pickup technology: Customers are increasingly preferring contactless options for ordering, paying, and picking up their food orders, as they offer convenience, safety, and hygiene. Restaurants are adopting technologies such as QR codes, Bluetooth, wireless sensors, and smartphone apps to enable contactless transactions.
Online table bookings: Customers are also opting for online table bookings to avoid waiting in queues and ensure social distancing at restaurants. Restaurants are using platforms such as OpenTable, Resy, Yelp Reservations, and Bookatable to manage their online reservations and optimize their seating capacity.
Auto kitchen operations and processes: Restaurants are leveraging automation and artificial intelligence to streamline their kitchen operations and processes, such as inventory management, order preparation, quality control, waste reduction, and delivery coordination. Examples of such technologies include Kitchen United Mix, CloudKitchens, REEF Technology, Rebel Foods, and Spyce.
Technology that reduces waste: Restaurants are also adopting technology that helps them reduce food waste and save costs, such as smart bins, sensors, cameras, analytics software, and mobile apps 6. Examples of such technologies include Winnow Solutions, Leanpath, Too Good To Go, Olio, and Karma.
Technology that simplifies complex loyalty programs: Restaurants are using technology that simplifies the design and implementation of complex loyalty programs that reward customers for their repeat purchases and referrals. Examples of such technologies include LevelUp, Thanx, Punchh, LoyalZoo, and LoyaltyPlant.
Smartphone bill splitting and payment software: Customers are using smartphone apps that allow them to split bills and pay for their orders with ease, without having to deal with cash or cards. Examples of such apps include Splitwise, Venmo, PayPal, Square Cash, and Zelle.
Enhanced hygiene and safety practices: Restaurants are enhancing their hygiene and safety practices to comply with the health guidelines and regulations amid the pandemic. They are using technology such as digital menus, sanitizing stations, temperature scanners, contact tracing apps, and personal protective equipment to ensure the well-being of their staff and customers.
QR code technology: QR codes are becoming a popular tool for restaurants to offer various services to their customers, such as digital menus, online ordering, payment options, feedback forms, loyalty programs, and more. QR codes are easy to use, scanable by any smartphone camera or app. They also reduce the need for physical contact and paper waste.
Bluetooth and wireless sensors: Bluetooth and wireless sensors are also being used by restaurants to enhance their customer experience and operational efficiency. For example, restaurants can use Bluetooth beacons to send personalized offers and promotions to customers who are nearby or inside their premises. They can also use wireless sensors to monitor the temperature, humidity, and freshness of their food items and alert them when they need to be replenished or discarded.
Multiple orders from different stores in one delivery: Customers are increasingly looking for more variety and convenience in their food delivery options, such as ordering from multiple stores or cuisines in one delivery. Delivery platforms are catering to this demand by offering features such as group ordering, mix-and-match options, and multi-stop deliveries. Examples of such platforms include DoorDash, Uber Eats, Grubhub, and Postmates.
On-Demand Delivery Subscriptions: Customers are also opting for on-demand delivery subscriptions that offer them unlimited or discounted deliveries for a fixed monthly or annual fee. Delivery platforms are offering such subscriptions to increase their customer loyalty, retention, and frequency of orders. Examples of such subscriptions include DoorDash DashPass, Uber Eats Eats Pass, Grubhub+ , and Postmates Unlimited.
A shift in spends from restaurants to grocery stores: Customers are spending more on grocery delivery than on restaurant delivery, as they prefer to cook at home or stock up on essentials amid the pandemic. Grocery delivery platforms are experiencing a surge in demand and expanding their offerings to include fresh produce, prepared meals, alcohol, and more . Examples of such platforms include Instacart, Shipt, goPuff, Amazon Fresh, and Walmart Grocery.
Boosted on-demand parcel delivery: Customers are also using on-demand parcel delivery platforms to send and receive packages, gifts, documents, and other items within the same day or hour. On-demand parcel delivery platforms are providing fast, convenient, and affordable services to customers and businesses alike. Examples of such platforms include Roadie, Deliv, Lalamove, Uber Connect, and FedEx SameDay City .
Report Scope
This report, based on historical analysis (2018-2022) and forecast calculation (2023-2029), aims to help readers to get a comprehensive understanding of global On-Demand Delivery Software market with multiple angles, which provides sufficient supports to readers’ strategy and decision making.
By Company
Instacart
Shipt
Burpy
FreshDirect
EAT Club
ezCaters
Fooda
Uber Eats
Postmates
Grubhub
Swiggy
Zomato
DoorDash
Seamless
Segment by Type
Cloud Based
Web Based
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
The On-Demand Delivery Software report covers below items:
Chapter 1: Product Basic Information (Definition, Type and Application)
Chapter 2: Global market size, regional market size. Market Opportunities and Challenges
Chapter 3: Companies’ Competition Patterns
Chapter 4: Product Type Analysis
Chapter 5: Product Application Analysis
Chapter 6 to 10: Country Level Value Analysis
Chapter 11: Companies’ Outline
Chapter 12: Market Conclusions
Chapter 13: Research Methodology and Data Source
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global On-Demand Delivery Software Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Cloud Based
1.2.3 Web Based
1.3 Market by Application
1.3.1 Global On-Demand Delivery Software Market Growth by Application: 2018 VS 2022 VS 2029
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global On-Demand Delivery Software Market Perspective (2018-2029)
2.2 On-Demand Delivery Software Growth Trends by Region
2.2.1 Global On-Demand Delivery Software Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 On-Demand Delivery Software Historic Market Size by Region (2018-2023)
2.2.3 On-Demand Delivery Software Forecasted Market Size by Region (2024-2029)
2.3 On-Demand Delivery Software Market Dynamics
2.3.1 On-Demand Delivery Software Industry Trends
2.3.2 On-Demand Delivery Software Market Drivers
2.3.3 On-Demand Delivery Software Market Challenges
2.3.4 On-Demand Delivery Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top On-Demand Delivery Software Players by Revenue
3.1.1 Global Top On-Demand Delivery Software Players by Revenue (2018-2023)
3.1.2 Global On-Demand Delivery Software Revenue Market Share by Players (2018-2023)
3.2 Global On-Demand Delivery Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by On-Demand Delivery Software Revenue
3.4 Global On-Demand Delivery Software Market Concentration Ratio
3.4.1 Global On-Demand Delivery Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by On-Demand Delivery Software Revenue in 2022
3.5 On-Demand Delivery Software Key Players Head office and Area Served
3.6 Key Players On-Demand Delivery Software Product Solution and Service
3.7 Date of Enter into On-Demand Delivery Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 On-Demand Delivery Software Breakdown Data by Type
4.1 Global On-Demand Delivery Software Historic Market Size by Type (2018-2023)
4.2 Global On-Demand Delivery Software Forecasted Market Size by Type (2024-2029)
5 On-Demand Delivery Software Breakdown Data by Application
5.1 Global On-Demand Delivery Software Historic Market Size by Application (2018-2023)
5.2 Global On-Demand Delivery Software Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America On-Demand Delivery Software Market Size (2018-2029)
6.2 North America On-Demand Delivery Software Market Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America On-Demand Delivery Software Market Size by Country (2018-2023)
6.4 North America On-Demand Delivery Software Market Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe On-Demand Delivery Software Market Size (2018-2029)
7.2 Europe On-Demand Delivery Software Market Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe On-Demand Delivery Software Market Size by Country (2018-2023)
7.4 Europe On-Demand Delivery Software Market Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific On-Demand Delivery Software Market Size (2018-2029)
8.2 Asia-Pacific On-Demand Delivery Software Market Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific On-Demand Delivery Software Market Size by Region (2018-2023)
8.4 Asia-Pacific On-Demand Delivery Software Market Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America On-Demand Delivery Software Market Size (2018-2029)
9.2 Latin America On-Demand Delivery Software Market Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America On-Demand Delivery Software Market Size by Country (2018-2023)
9.4 Latin America On-Demand Delivery Software Market Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa On-Demand Delivery Software Market Size (2018-2029)
10.2 Middle East & Africa On-Demand Delivery Software Market Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa On-Demand Delivery Software Market Size by Country (2018-2023)
10.4 Middle East & Africa On-Demand Delivery Software Market Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Instacart
11.1.1 Instacart Company Detail
11.1.2 Instacart Business Overview
11.1.3 Instacart On-Demand Delivery Software Introduction
11.1.4 Instacart Revenue in On-Demand Delivery Software Business (2018-2023)
11.1.5 Instacart Recent Development
11.2 Shipt
11.2.1 Shipt Company Detail
11.2.2 Shipt Business Overview
11.2.3 Shipt On-Demand Delivery Software Introduction
11.2.4 Shipt Revenue in On-Demand Delivery Software Business (2018-2023)
11.2.5 Shipt Recent Development
11.3 Burpy
11.3.1 Burpy Company Detail
11.3.2 Burpy Business Overview
11.3.3 Burpy On-Demand Delivery Software Introduction
11.3.4 Burpy Revenue in On-Demand Delivery Software Business (2018-2023)
11.3.5 Burpy Recent Development
11.4 FreshDirect
11.4.1 FreshDirect Company Detail
11.4.2 FreshDirect Business Overview
11.4.3 FreshDirect On-Demand Delivery Software Introduction
11.4.4 FreshDirect Revenue in On-Demand Delivery Software Business (2018-2023)
11.4.5 FreshDirect Recent Development
11.5 EAT Club
11.5.1 EAT Club Company Detail
11.5.2 EAT Club Business Overview
11.5.3 EAT Club On-Demand Delivery Software Introduction
11.5.4 EAT Club Revenue in On-Demand Delivery Software Business (2018-2023)
11.5.5 EAT Club Recent Development
11.6 ezCaters
11.6.1 ezCaters Company Detail
11.6.2 ezCaters Business Overview
11.6.3 ezCaters On-Demand Delivery Software Introduction
11.6.4 ezCaters Revenue in On-Demand Delivery Software Business (2018-2023)
11.6.5 ezCaters Recent Development
11.7 Fooda
11.7.1 Fooda Company Detail
11.7.2 Fooda Business Overview
11.7.3 Fooda On-Demand Delivery Software Introduction
11.7.4 Fooda Revenue in On-Demand Delivery Software Business (2018-2023)
11.7.5 Fooda Recent Development
11.8 Uber Eats
11.8.1 Uber Eats Company Detail
11.8.2 Uber Eats Business Overview
11.8.3 Uber Eats On-Demand Delivery Software Introduction
11.8.4 Uber Eats Revenue in On-Demand Delivery Software Business (2018-2023)
11.8.5 Uber Eats Recent Development
11.9 Postmates
11.9.1 Postmates Company Detail
11.9.2 Postmates Business Overview
11.9.3 Postmates On-Demand Delivery Software Introduction
11.9.4 Postmates Revenue in On-Demand Delivery Software Business (2018-2023)
11.9.5 Postmates Recent Development
11.10 Grubhub
11.10.1 Grubhub Company Detail
11.10.2 Grubhub Business Overview
11.10.3 Grubhub On-Demand Delivery Software Introduction
11.10.4 Grubhub Revenue in On-Demand Delivery Software Business (2018-2023)
11.10.5 Grubhub Recent Development
11.11 Swiggy
11.11.1 Swiggy Company Detail
11.11.2 Swiggy Business Overview
11.11.3 Swiggy On-Demand Delivery Software Introduction
11.11.4 Swiggy Revenue in On-Demand Delivery Software Business (2018-2023)
11.11.5 Swiggy Recent Development
11.12 Zomato
11.12.1 Zomato Company Detail
11.12.2 Zomato Business Overview
11.12.3 Zomato On-Demand Delivery Software Introduction
11.12.4 Zomato Revenue in On-Demand Delivery Software Business (2018-2023)
11.12.5 Zomato Recent Development
11.13 DoorDash
11.13.1 DoorDash Company Detail
11.13.2 DoorDash Business Overview
11.13.3 DoorDash On-Demand Delivery Software Introduction
11.13.4 DoorDash Revenue in On-Demand Delivery Software Business (2018-2023)
11.13.5 DoorDash Recent Development
11.14 Seamless
11.14.1 Seamless Company Detail
11.14.2 Seamless Business Overview
11.14.3 Seamless On-Demand Delivery Software Introduction
11.14.4 Seamless Revenue in On-Demand Delivery Software Business (2018-2023)
11.14.5 Seamless Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Instacart
Shipt
Burpy
FreshDirect
EAT Club
ezCaters
Fooda
Uber Eats
Postmates
Grubhub
Swiggy
Zomato
DoorDash
Seamless
Ěý
Ěý
*If Applicable.
