Global E-commerce CRM Software Market Research Report 2025

Publication ID:

PB502252477

Publication Date:

February 27, 2025

Pages:

107

Publisher:

MRRPB5

Countries:

Global [1]

USD 2,900.00

IT Services [2]

Computing & Electronics [3]

Description:

The global market for E-commerce CRM Software was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.
According to International Telecommunication Union (ITU), the global Internet users (online population) were more than 5 billion. And the number of online shoppers was also increasing. In 2022, the global e-commerce market penetration rate increased to 19.7%, and the e-commerce market reached $5.5 trillion. At the same time, the Asian e-commerce market ranked at the top of the revenue ranking, which has reached $1.8 trillion. According to the National Bureau of Statistics, China was the largest online retail market in 2022, with online retail sales of 13.79 trillion yuan and a year-on-year increase of 4%. Among them, the online retail sales of physical goods were 11.96 trillion yuan, with a year-on-year increase of 6.2%, which accounted for 27.2% of the total retail sales of consumer goods.
This report aims to provide a comprehensive presentation of the global market for E-commerce CRM Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding E-commerce CRM Software.
The E-commerce CRM Software market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global E-commerce CRM Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the E-commerce CRM Software companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Pipedrive
Zoho
Copper
SendInBlue
Salesforce
Zestia
Lucrativ
Hubspot
Creatio
Avolin
Freshworks
Marketo
Agile CRM
Ontraport
SharpSpring
RubyGarage
Iterable
Itransition
Simplr
Clickatell
InvestGlass
Brainvire
Telagus
Segment by Type
Cloud Based
Web Based
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Rest of Europe
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of E-commerce CRM Software company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global E-commerce CRM Software Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Cloud Based
1.2.3 Web Based
1.3 Market by Application
1.3.1 Global E-commerce CRM Software Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global E-commerce CRM Software Market Perspective (2020-2031)
2.2 Global E-commerce CRM Software Growth Trends by Region
2.2.1 Global E-commerce CRM Software Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 E-commerce CRM Software Historic Market Size by Region (2020-2025)
2.2.3 E-commerce CRM Software Forecasted Market Size by Region (2026-2031)
2.3 E-commerce CRM Software Market Dynamics
2.3.1 E-commerce CRM Software Industry Trends
2.3.2 E-commerce CRM Software Market Drivers
2.3.3 E-commerce CRM Software Market Challenges
2.3.4 E-commerce CRM Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top E-commerce CRM Software Players by Revenue
3.1.1 Global Top E-commerce CRM Software Players by Revenue (2020-2025)
3.1.2 Global E-commerce CRM Software Revenue Market Share by Players (2020-2025)
3.2 Global E-commerce CRM Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by E-commerce CRM Software Revenue
3.4 Global E-commerce CRM Software Market Concentration Ratio
3.4.1 Global E-commerce CRM Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by E-commerce CRM Software Revenue in 2024
3.5 Global Key Players of E-commerce CRM Software Head office and Area Served
3.6 Global Key Players of E-commerce CRM Software, Product and Application
3.7 Global Key Players of E-commerce CRM Software, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 E-commerce CRM Software Breakdown Data by Type
4.1 Global E-commerce CRM Software Historic Market Size by Type (2020-2025)
4.2 Global E-commerce CRM Software Forecasted Market Size by Type (2026-2031)
5 E-commerce CRM Software Breakdown Data by Application
5.1 Global E-commerce CRM Software Historic Market Size by Application (2020-2025)
5.2 Global E-commerce CRM Software Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America E-commerce CRM Software Market Size (2020-2031)
6.2 North America E-commerce CRM Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America E-commerce CRM Software Market Size by Country (2020-2025)
6.4 North America E-commerce CRM Software Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe E-commerce CRM Software Market Size (2020-2031)
7.2 Europe E-commerce CRM Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe E-commerce CRM Software Market Size by Country (2020-2025)
7.4 Europe E-commerce CRM Software Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific E-commerce CRM Software Market Size (2020-2031)
8.2 Asia-Pacific E-commerce CRM Software Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific E-commerce CRM Software Market Size by Region (2020-2025)
8.4 Asia-Pacific E-commerce CRM Software Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America E-commerce CRM Software Market Size (2020-2031)
9.2 Latin America E-commerce CRM Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America E-commerce CRM Software Market Size by Country (2020-2025)
9.4 Latin America E-commerce CRM Software Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa E-commerce CRM Software Market Size (2020-2031)
10.2 Middle East & Africa E-commerce CRM Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa E-commerce CRM Software Market Size by Country (2020-2025)
10.4 Middle East & Africa E-commerce CRM Software Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Pipedrive
11.1.1 Pipedrive Company Details
11.1.2 Pipedrive Business Overview
11.1.3 Pipedrive E-commerce CRM Software Introduction
11.1.4 Pipedrive Revenue in E-commerce CRM Software Business (2020-2025)
11.1.5 Pipedrive Recent Development
11.2 Zoho
11.2.1 Zoho Company Details
11.2.2 Zoho Business Overview
11.2.3 Zoho E-commerce CRM Software Introduction
11.2.4 Zoho Revenue in E-commerce CRM Software Business (2020-2025)
11.2.5 Zoho Recent Development
11.3 Copper
11.3.1 Copper Company Details
11.3.2 Copper Business Overview
11.3.3 Copper E-commerce CRM Software Introduction
11.3.4 Copper Revenue in E-commerce CRM Software Business (2020-2025)
11.3.5 Copper Recent Development
11.4 SendInBlue
11.4.1 SendInBlue Company Details
11.4.2 SendInBlue Business Overview
11.4.3 SendInBlue E-commerce CRM Software Introduction
11.4.4 SendInBlue Revenue in E-commerce CRM Software Business (2020-2025)
11.4.5 SendInBlue Recent Development
11.5 Salesforce
11.5.1 Salesforce Company Details
11.5.2 Salesforce Business Overview
11.5.3 Salesforce E-commerce CRM Software Introduction
11.5.4 Salesforce Revenue in E-commerce CRM Software Business (2020-2025)
11.5.5 Salesforce Recent Development
11.6 Zestia
11.6.1 Zestia Company Details
11.6.2 Zestia Business Overview
11.6.3 Zestia E-commerce CRM Software Introduction
11.6.4 Zestia Revenue in E-commerce CRM Software Business (2020-2025)
11.6.5 Zestia Recent Development
11.7 Lucrativ
11.7.1 Lucrativ Company Details
11.7.2 Lucrativ Business Overview
11.7.3 Lucrativ E-commerce CRM Software Introduction
11.7.4 Lucrativ Revenue in E-commerce CRM Software Business (2020-2025)
11.7.5 Lucrativ Recent Development
11.8 Hubspot
11.8.1 Hubspot Company Details
11.8.2 Hubspot Business Overview
11.8.3 Hubspot E-commerce CRM Software Introduction
11.8.4 Hubspot Revenue in E-commerce CRM Software Business (2020-2025)
11.8.5 Hubspot Recent Development
11.9 Creatio
11.9.1 Creatio Company Details
11.9.2 Creatio Business Overview
11.9.3 Creatio E-commerce CRM Software Introduction
11.9.4 Creatio Revenue in E-commerce CRM Software Business (2020-2025)
11.9.5 Creatio Recent Development
11.10 Avolin
11.10.1 Avolin Company Details
11.10.2 Avolin Business Overview
11.10.3 Avolin E-commerce CRM Software Introduction
11.10.4 Avolin Revenue in E-commerce CRM Software Business (2020-2025)
11.10.5 Avolin Recent Development
11.11 Freshworks
11.11.1 Freshworks Company Details
11.11.2 Freshworks Business Overview
11.11.3 Freshworks E-commerce CRM Software Introduction
11.11.4 Freshworks Revenue in E-commerce CRM Software Business (2020-2025)
11.11.5 Freshworks Recent Development
11.12 Marketo
11.12.1 Marketo Company Details
11.12.2 Marketo Business Overview
11.12.3 Marketo E-commerce CRM Software Introduction
11.12.4 Marketo Revenue in E-commerce CRM Software Business (2020-2025)
11.12.5 Marketo Recent Development
11.13 Agile CRM
11.13.1 Agile CRM Company Details
11.13.2 Agile CRM Business Overview
11.13.3 Agile CRM E-commerce CRM Software Introduction
11.13.4 Agile CRM Revenue in E-commerce CRM Software Business (2020-2025)
11.13.5 Agile CRM Recent Development
11.14 Ontraport
11.14.1 Ontraport Company Details
11.14.2 Ontraport Business Overview
11.14.3 Ontraport E-commerce CRM Software Introduction
11.14.4 Ontraport Revenue in E-commerce CRM Software Business (2020-2025)
11.14.5 Ontraport Recent Development
11.15 SharpSpring
11.15.1 SharpSpring Company Details
11.15.2 SharpSpring Business Overview
11.15.3 SharpSpring E-commerce CRM Software Introduction
11.15.4 SharpSpring Revenue in E-commerce CRM Software Business (2020-2025)
11.15.5 SharpSpring Recent Development
11.16 RubyGarage
11.16.1 RubyGarage Company Details
11.16.2 RubyGarage Business Overview
11.16.3 RubyGarage E-commerce CRM Software Introduction
11.16.4 RubyGarage Revenue in E-commerce CRM Software Business (2020-2025)
11.16.5 RubyGarage Recent Development
11.17 Iterable
11.17.1 Iterable Company Details
11.17.2 Iterable Business Overview
11.17.3 Iterable E-commerce CRM Software Introduction
11.17.4 Iterable Revenue in E-commerce CRM Software Business (2020-2025)
11.17.5 Iterable Recent Development
11.18 Itransition
11.18.1 Itransition Company Details
11.18.2 Itransition Business Overview
11.18.3 Itransition E-commerce CRM Software Introduction
11.18.4 Itransition Revenue in E-commerce CRM Software Business (2020-2025)
11.18.5 Itransition Recent Development
11.19 Simplr
11.19.1 Simplr Company Details
11.19.2 Simplr Business Overview
11.19.3 Simplr E-commerce CRM Software Introduction
11.19.4 Simplr Revenue in E-commerce CRM Software Business (2020-2025)
11.19.5 Simplr Recent Development
11.20 Clickatell
11.20.1 Clickatell Company Details
11.20.2 Clickatell Business Overview
11.20.3 Clickatell E-commerce CRM Software Introduction
11.20.4 Clickatell Revenue in E-commerce CRM Software Business (2020-2025)
11.20.5 Clickatell Recent Development
11.21 InvestGlass
11.21.1 InvestGlass Company Details
11.21.2 InvestGlass Business Overview
11.21.3 InvestGlass E-commerce CRM Software Introduction
11.21.4 InvestGlass Revenue in E-commerce CRM Software Business (2020-2025)
11.21.5 InvestGlass Recent Development
11.22 Brainvire
11.22.1 Brainvire Company Details
11.22.2 Brainvire Business Overview
11.22.3 Brainvire E-commerce CRM Software Introduction
11.22.4 Brainvire Revenue in E-commerce CRM Software Business (2020-2025)
11.22.5 Brainvire Recent Development
11.23 Telagus
11.23.1 Telagus Company Details
11.23.2 Telagus Business Overview
11.23.3 Telagus E-commerce CRM Software Introduction
11.23.4 Telagus Revenue in E-commerce CRM Software Business (2020-2025)
11.23.5 Telagus Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer

Companies Mentioned:

Pipedrive
Zoho
Copper
SendInBlue
Salesforce
Zestia
Lucrativ
Hubspot
Creatio
Avolin
Freshworks
Marketo
Agile CRM
Ontraport
SharpSpring
RubyGarage
Iterable
Itransition
Simplr
Clickatell
InvestGlass
Brainvire
Telagus

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