
An informational service live chat system is a software solution that enables organizations to provide real-time information and assistance to users or customers through live chat. Unlike customer support, it focuses on delivering information or guiding users through a specific process or inquiry.
The global Informational Service Live Chat System market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
Informational service live chat systems are gaining prominence as organizations seek to provide instant information and guidance to users. These systems are used for a wide range of applications, including educational institutions, government agencies, and customer support. Trends include chatbots and AI-powered agents for efficient responses, real-time language translation capabilities for global reach, and integration with knowledge bases for seamless information retrieval.
This report aims to provide a comprehensive presentation of the global market for Informational Service Live Chat System, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Informational Service Live Chat System.
Report Scope
The Informational Service Live Chat System market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Informational Service Live Chat System market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Informational Service Live Chat System companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
LogMeIn
Comm100
Kayako
LiveChat
Zendesk
SnapEngage
LivePerson
JivoSite
Intercom
Segment by Type
Customer Support Live Chat
Sales and Marketing Live Chat
Segment by Application
Retail And E-Commerce
Travel And Hospitality
IT And Consulting
Telecommunication
Pharmaceutical
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Informational Service Live Chat System companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Informational Service Live Chat System Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Customer Support Live Chat
1.2.3 Sales and Marketing Live Chat
1.3 Market by Application
1.3.1 Global Informational Service Live Chat System Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Retail And E-Commerce
1.3.3 Travel And Hospitality
1.3.4 IT And Consulting
1.3.5 Telecommunication
1.3.6 Pharmaceutical
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Informational Service Live Chat System Market Perspective (2019-2030)
2.2 Informational Service Live Chat System Growth Trends by Region
2.2.1 Global Informational Service Live Chat System Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Informational Service Live Chat System Historic Market Size by Region (2019-2024)
2.2.3 Informational Service Live Chat System Forecasted Market Size by Region (2025-2030)
2.3 Informational Service Live Chat System Market Dynamics
2.3.1 Informational Service Live Chat System Industry Trends
2.3.2 Informational Service Live Chat System Market Drivers
2.3.3 Informational Service Live Chat System Market Challenges
2.3.4 Informational Service Live Chat System Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Informational Service Live Chat System Players by Revenue
3.1.1 Global Top Informational Service Live Chat System Players by Revenue (2019-2024)
3.1.2 Global Informational Service Live Chat System Revenue Market Share by Players (2019-2024)
3.2 Global Informational Service Live Chat System Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Informational Service Live Chat System Revenue
3.4 Global Informational Service Live Chat System Market Concentration Ratio
3.4.1 Global Informational Service Live Chat System Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Informational Service Live Chat System Revenue in 2023
3.5 Informational Service Live Chat System Key Players Head office and Area Served
3.6 Key Players Informational Service Live Chat System Product Solution and Service
3.7 Date of Enter into Informational Service Live Chat System Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Informational Service Live Chat System Breakdown Data by Type
4.1 Global Informational Service Live Chat System Historic Market Size by Type (2019-2024)
4.2 Global Informational Service Live Chat System Forecasted Market Size by Type (2025-2030)
5 Informational Service Live Chat System Breakdown Data by Application
5.1 Global Informational Service Live Chat System Historic Market Size by Application (2019-2024)
5.2 Global Informational Service Live Chat System Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Informational Service Live Chat System Market Size (2019-2030)
6.2 North America Informational Service Live Chat System Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Informational Service Live Chat System Market Size by Country (2019-2024)
6.4 North America Informational Service Live Chat System Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Informational Service Live Chat System Market Size (2019-2030)
7.2 Europe Informational Service Live Chat System Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Informational Service Live Chat System Market Size by Country (2019-2024)
7.4 Europe Informational Service Live Chat System Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Informational Service Live Chat System Market Size (2019-2030)
8.2 Asia-Pacific Informational Service Live Chat System Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Informational Service Live Chat System Market Size by Region (2019-2024)
8.4 Asia-Pacific Informational Service Live Chat System Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Informational Service Live Chat System Market Size (2019-2030)
9.2 Latin America Informational Service Live Chat System Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Informational Service Live Chat System Market Size by Country (2019-2024)
9.4 Latin America Informational Service Live Chat System Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Informational Service Live Chat System Market Size (2019-2030)
10.2 Middle East & Africa Informational Service Live Chat System Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Informational Service Live Chat System Market Size by Country (2019-2024)
10.4 Middle East & Africa Informational Service Live Chat System Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 LogMeIn
11.1.1 LogMeIn Company Detail
11.1.2 LogMeIn Business Overview
11.1.3 LogMeIn Informational Service Live Chat System Introduction
11.1.4 LogMeIn Revenue in Informational Service Live Chat System Business (2019-2024)
11.1.5 LogMeIn Recent Development
11.2 Comm100
11.2.1 Comm100 Company Detail
11.2.2 Comm100 Business Overview
11.2.3 Comm100 Informational Service Live Chat System Introduction
11.2.4 Comm100 Revenue in Informational Service Live Chat System Business (2019-2024)
11.2.5 Comm100 Recent Development
11.3 Kayako
11.3.1 Kayako Company Detail
11.3.2 Kayako Business Overview
11.3.3 Kayako Informational Service Live Chat System Introduction
11.3.4 Kayako Revenue in Informational Service Live Chat System Business (2019-2024)
11.3.5 Kayako Recent Development
11.4 LiveChat
11.4.1 LiveChat Company Detail
11.4.2 LiveChat Business Overview
11.4.3 LiveChat Informational Service Live Chat System Introduction
11.4.4 LiveChat Revenue in Informational Service Live Chat System Business (2019-2024)
11.4.5 LiveChat Recent Development
11.5 Zendesk
11.5.1 Zendesk Company Detail
11.5.2 Zendesk Business Overview
11.5.3 Zendesk Informational Service Live Chat System Introduction
11.5.4 Zendesk Revenue in Informational Service Live Chat System Business (2019-2024)
11.5.5 Zendesk Recent Development
11.6 SnapEngage
11.6.1 SnapEngage Company Detail
11.6.2 SnapEngage Business Overview
11.6.3 SnapEngage Informational Service Live Chat System Introduction
11.6.4 SnapEngage Revenue in Informational Service Live Chat System Business (2019-2024)
11.6.5 SnapEngage Recent Development
11.7 LivePerson
11.7.1 LivePerson Company Detail
11.7.2 LivePerson Business Overview
11.7.3 LivePerson Informational Service Live Chat System Introduction
11.7.4 LivePerson Revenue in Informational Service Live Chat System Business (2019-2024)
11.7.5 LivePerson Recent Development
11.8 JivoSite
11.8.1 JivoSite Company Detail
11.8.2 JivoSite Business Overview
11.8.3 JivoSite Informational Service Live Chat System Introduction
11.8.4 JivoSite Revenue in Informational Service Live Chat System Business (2019-2024)
11.8.5 JivoSite Recent Development
11.9 Intercom
11.9.1 Intercom Company Detail
11.9.2 Intercom Business Overview
11.9.3 Intercom Informational Service Live Chat System Introduction
11.9.4 Intercom Revenue in Informational Service Live Chat System Business (2019-2024)
11.9.5 Intercom Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
LogMeIn
Comm100
Kayako
LiveChat
Zendesk
SnapEngage
LivePerson
JivoSite
Intercom
Ìý
Ìý
*If Applicable.
