Companies use Instant messaging software to facilitate communication between their staff members who may be located in different places and countries. Popular websites such as Facebook offer instant chat services for free.
Market Analysis and Insights: Global Instant Messaging and Chat Software Market
The global Instant Messaging and Chat Software market is projected to grow from US$ 24210 million in 2024 to US$ 41230 million by 2030, at a Compound Annual Growth Rate (CAGR) of 9.3% during the forecast period.
The US & Canada market for Instant Messaging and Chat Software is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.
The China market for Instant Messaging and Chat Software is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.
The Europe market for Instant Messaging and Chat Software is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.
The global key companies of Instant Messaging and Chat Software include Liscio, Mirrorfly, LiveAgent, Genesys, Zoho, Salesforce, Skype, Slack and Twist, etc. In 2023, the global top five players had a share approximately % in terms of revenue.
Instant Messaging and Chat Software is widely used in various fields, such as Large Enterprises and SMEs, etc. Large Enterprises provides greatest supports to the Instant Messaging and Chat Software industry development. In 2023, global % revenue of Instant Messaging and Chat Software went into Large Enterprises filed and the proportion will reach to % in 2030.
Report Covers:
This report presents an overview of global market for Instant Messaging and Chat Software market size. Analyses of the global market trends, with historic market revenue data for 2019 - 2023, estimates for 2024, and projections of CAGR through 2030.
This report researches the key producers of Instant Messaging and Chat Software, also provides the revenue of main regions and countries. Highlights of the upcoming market potential for Instant Messaging and Chat Software, and key regions/countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.
This report focuses on the Instant Messaging and Chat Software revenue, market share and industry ranking of main companies, data from 2019 to 2024. Identification of the major stakeholders in the global Instant Messaging and Chat Software market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.
This report analyzes the segments data by Type and by Application, revenue, and growth rate, from 2019 to 2030. Evaluation and forecast the market size for Instant Messaging and Chat Software revenue, projected growth trends, production technology, application and end-user industry.
Market Segmentation
By Company
Liscio
Mirrorfly
LiveAgent
Genesys
Zoho
Salesforce
Skype
Slack
Twist
Freshchat
Zendesk
Nextiva
Flock
HelpCrunch
Quire
Talkspirit
Segment by Type
PC
Mobile
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
China
Asia (excluding China)
Japan
South Korea
China Taiwan
Southeast Asia
India
Latin America, Middle East & Africa
Brazil
Mexico
Turkey
Israel
GCC Countries
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Revenue of Instant Messaging and Chat Software in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. This section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Instant Messaging and Chat Software companies鈥� competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: North America (US & Canada) by Type, by Application and by country, revenue for each segment.
Chapter 7: Europe by Type, by Application and by country, revenue for each segment.
Chapter 8: China by Type, and by Application, revenue for each segment.
Chapter 9: Asia (excluding China) by Type, by Application and by region, revenue for each segment.
Chapter 10: Middle East, Africa, and Latin America by Type, by Application and by country, revenue for each segment.
Chapter 11: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Instant Messaging and Chat Software revenue, gross margin, and recent development, etc.
Chapter 12: Analyst's Viewpoints/Conclusions
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Instant Messaging and Chat Software Market Size Growth Rate by Type, 2019 VS 2023 VS 2030
1.2.2 PC
1.2.3 Mobile
1.3 Market by Application
1.3.1 Global Instant Messaging and Chat Software Market Size Growth Rate by Application, 2019 VS 2023 VS 2030
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Instant Messaging and Chat Software Market Perspective (2019-2030)
2.2 Global Instant Messaging and Chat Software Growth Trends by Region
2.2.1 Instant Messaging and Chat Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Instant Messaging and Chat Software Historic Market Size by Region (2019-2024)
2.2.3 Instant Messaging and Chat Software Forecasted Market Size by Region (2025-2030)
2.3 Instant Messaging and Chat Software Market Dynamics
2.3.1 Instant Messaging and Chat Software Industry Trends
2.3.2 Instant Messaging and Chat Software Market Drivers
2.3.3 Instant Messaging and Chat Software Market Challenges
2.3.4 Instant Messaging and Chat Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Revenue Instant Messaging and Chat Software by Players
3.1.1 Global Instant Messaging and Chat Software Revenue by Players (2019-2024)
3.1.2 Global Instant Messaging and Chat Software Revenue Market Share by Players (2019-2024)
3.2 Global Instant Messaging and Chat Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players of Instant Messaging and Chat Software, Ranking by Revenue, 2022 VS 2023 VS 2024
3.4 Global Instant Messaging and Chat Software Market Concentration Ratio
3.4.1 Global Instant Messaging and Chat Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Instant Messaging and Chat Software Revenue in 2023
3.5 Global Key Players of Instant Messaging and Chat Software Head office and Area Served
3.6 Global Key Players of Instant Messaging and Chat Software, Product and Application
3.7 Global Key Players of Instant Messaging and Chat Software, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Instant Messaging and Chat Software Breakdown Data by Type
4.1 Global Instant Messaging and Chat Software Historic Market Size by Type (2019-2024)
4.2 Global Instant Messaging and Chat Software Forecasted Market Size by Type (2025-2030)
5 Instant Messaging and Chat Software Breakdown Data by Application
5.1 Global Instant Messaging and Chat Software Historic Market Size by Application (2019-2024)
5.2 Global Instant Messaging and Chat Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Instant Messaging and Chat Software Market Size (2019-2030)
6.2 North America Instant Messaging and Chat Software Market Size by Type
6.2.1 North America Instant Messaging and Chat Software Market Size by Type (2019-2024)
6.2.2 North America Instant Messaging and Chat Software Market Size by Type (2025-2030)
6.2.3 North America Instant Messaging and Chat Software Market Share by Type (2019-2030)
6.3 North America Instant Messaging and Chat Software Market Size by Application
6.3.1 North America Instant Messaging and Chat Software Market Size by Application (2019-2024)
6.3.2 North America Instant Messaging and Chat Software Market Size by Application (2025-2030)
6.3.3 North America Instant Messaging and Chat Software Market Share by Application (2019-2030)
6.4 North America Instant Messaging and Chat Software Market Size by Country
6.4.1 North America Instant Messaging and Chat Software Market Size by Country: 2019 VS 2023 VS 2030
6.4.2 North America Instant Messaging and Chat Software Market Size by Country (2019-2024)
6.4.3 North America Instant Messaging and Chat Software Market Size by Country (2025-2030)
6.4.4 U.S.
6.4.5 Canada
7 Europe
7.1 Europe Instant Messaging and Chat Software Market Size (2019-2030)
7.2 Europe Instant Messaging and Chat Software Market Size by Type
7.2.1 Europe Instant Messaging and Chat Software Market Size by Type (2019-2024)
7.2.2 Europe Instant Messaging and Chat Software Market Size by Type (2025-2030)
7.2.3 Europe Instant Messaging and Chat Software Market Share by Type (2019-2030)
7.3 Europe Instant Messaging and Chat Software Market Size by Application
7.3.1 Europe Instant Messaging and Chat Software Market Size by Application (2019-2024)
7.3.2 Europe Instant Messaging and Chat Software Market Size by Application (2025-2030)
7.3.3 Europe Instant Messaging and Chat Software Market Share by Application (2019-2030)
7.4 Europe Instant Messaging and Chat Software Market Size by Country
7.4.1 Europe Instant Messaging and Chat Software Market Size by Country: 2019 VS 2023 VS 2030
7.4.2 Europe Instant Messaging and Chat Software Market Size by Country (2019-2024)
7.4.3 Europe Instant Messaging and Chat Software Market Size by Country (2025-2030)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 China
8.1 China Instant Messaging and Chat Software Market Size (2019-2030)
8.2 China Instant Messaging and Chat Software Market Size by Type
8.2.1 China Instant Messaging and Chat Software Market Size by Type (2019-2024)
8.2.2 China Instant Messaging and Chat Software Market Size by Type (2025-2030)
8.2.3 China Instant Messaging and Chat Software Market Share by Type (2019-2030)
8.3 China Instant Messaging and Chat Software Market Size by Application
8.3.1 China Instant Messaging and Chat Software Market Size by Application (2019-2024)
8.3.2 China Instant Messaging and Chat Software Market Size by Application (2025-2030)
8.3.3 China Instant Messaging and Chat Software Market Share by Application (2019-2030)
9 Asia (excluding China)
9.1 Asia Instant Messaging and Chat Software Market Size (2019-2030)
9.2 Asia Instant Messaging and Chat Software Market Size by Type
9.2.1 Asia Instant Messaging and Chat Software Market Size by Type (2019-2024)
9.2.2 Asia Instant Messaging and Chat Software Market Size by Type (2025-2030)
9.2.3 Asia Instant Messaging and Chat Software Market Share by Type (2019-2030)
9.3 Asia Instant Messaging and Chat Software Market Size by Application
9.3.1 Asia Instant Messaging and Chat Software Market Size by Application (2019-2024)
9.3.2 Asia Instant Messaging and Chat Software Market Size by Application (2025-2030)
9.3.3 Asia Instant Messaging and Chat Software Market Share by Application (2019-2030)
9.4 Asia Instant Messaging and Chat Software Market Size by Region
9.4.1 Asia Instant Messaging and Chat Software Market Size by Region: 2019 VS 2023 VS 2030
9.4.2 Asia Instant Messaging and Chat Software Market Size by Region (2019-2024)
9.4.3 Asia Instant Messaging and Chat Software Market Size by Region (2025-2030)
9.4.4 Japan
9.4.5 South Korea
9.4.6 China Taiwan
9.4.7 Southeast Asia
9.4.8 India
9.4.9 Australia
10 Middle East, Africa, and Latin America
10.1 Middle East, Africa, and Latin America Instant Messaging and Chat Software Market Size (2019-2030)
10.2 Middle East, Africa, and Latin America Instant Messaging and Chat Software Market Size by Type
10.2.1 Middle East, Africa, and Latin America Instant Messaging and Chat Software Market Size by Type (2019-2024)
10.2.2 Middle East, Africa, and Latin America Instant Messaging and Chat Software Market Size by Type (2025-2030)
10.2.3 Middle East, Africa, and Latin America Instant Messaging and Chat Software Market Share by Type (2019-2030)
10.3 Middle East, Africa, and Latin America Instant Messaging and Chat Software Market Size by Application
10.3.1 Middle East, Africa, and Latin America Instant Messaging and Chat Software Market Size by Application (2019-2024)
10.3.2 Middle East, Africa, and Latin America Instant Messaging and Chat Software Market Size by Application (2025-2030)
10.3.3 Middle East, Africa, and Latin America Instant Messaging and Chat Software Market Share by Application (2019-2030)
10.4 Middle East, Africa, and Latin America Instant Messaging and Chat Software Market Size by Country
10.4.1 Middle East, Africa, and Latin America Instant Messaging and Chat Software Market Size by Country: 2019 VS 2023 VS 2030
10.4.2 Middle East, Africa, and Latin America Instant Messaging and Chat Software Market Size by Country (2019-2024)
10.4.3 Middle East, Africa, and Latin America Instant Messaging and Chat Software Market Size by Country (2025-2030)
10.4.4 Brazil
10.4.5 Mexico
10.4.6 Turkey
10.4.7 Saudi Arabia
10.4.8 Israel
10.4.9 GCC Countries
11 Key Players Profiles
11.1 Liscio
11.1.1 Liscio Company Details
11.1.2 Liscio Business Overview
11.1.3 Liscio Instant Messaging and Chat Software Introduction
11.1.4 Liscio Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.1.5 Liscio Recent Developments
11.2 Mirrorfly
11.2.1 Mirrorfly Company Details
11.2.2 Mirrorfly Business Overview
11.2.3 Mirrorfly Instant Messaging and Chat Software Introduction
11.2.4 Mirrorfly Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.2.5 Mirrorfly Recent Developments
11.3 LiveAgent
11.3.1 LiveAgent Company Details
11.3.2 LiveAgent Business Overview
11.3.3 LiveAgent Instant Messaging and Chat Software Introduction
11.3.4 LiveAgent Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.3.5 LiveAgent Recent Developments
11.4 Genesys
11.4.1 Genesys Company Details
11.4.2 Genesys Business Overview
11.4.3 Genesys Instant Messaging and Chat Software Introduction
11.4.4 Genesys Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.4.5 Genesys Recent Developments
11.5 Zoho
11.5.1 Zoho Company Details
11.5.2 Zoho Business Overview
11.5.3 Zoho Instant Messaging and Chat Software Introduction
11.5.4 Zoho Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.5.5 Zoho Recent Developments
11.6 Salesforce
11.6.1 Salesforce Company Details
11.6.2 Salesforce Business Overview
11.6.3 Salesforce Instant Messaging and Chat Software Introduction
11.6.4 Salesforce Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.6.5 Salesforce Recent Developments
11.7 Skype
11.7.1 Skype Company Details
11.7.2 Skype Business Overview
11.7.3 Skype Instant Messaging and Chat Software Introduction
11.7.4 Skype Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.7.5 Skype Recent Developments
11.8 Slack
11.8.1 Slack Company Details
11.8.2 Slack Business Overview
11.8.3 Slack Instant Messaging and Chat Software Introduction
11.8.4 Slack Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.8.5 Slack Recent Developments
11.9 Twist
11.9.1 Twist Company Details
11.9.2 Twist Business Overview
11.9.3 Twist Instant Messaging and Chat Software Introduction
11.9.4 Twist Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.9.5 Twist Recent Developments
11.10 Freshchat
11.10.1 Freshchat Company Details
11.10.2 Freshchat Business Overview
11.10.3 Freshchat Instant Messaging and Chat Software Introduction
11.10.4 Freshchat Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.10.5 Freshchat Recent Developments
11.11 Zendesk
11.11.1 Zendesk Company Details
11.11.2 Zendesk Business Overview
11.11.3 Zendesk Instant Messaging and Chat Software Introduction
11.11.4 Zendesk Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.11.5 Zendesk Recent Developments
11.12 Nextiva
11.12.1 Nextiva Company Details
11.12.2 Nextiva Business Overview
11.12.3 Nextiva Instant Messaging and Chat Software Introduction
11.12.4 Nextiva Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.12.5 Nextiva Recent Developments
11.13 Flock
11.13.1 Flock Company Details
11.13.2 Flock Business Overview
11.13.3 Flock Instant Messaging and Chat Software Introduction
11.13.4 Flock Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.13.5 Flock Recent Developments
11.14 HelpCrunch
11.14.1 HelpCrunch Company Details
11.14.2 HelpCrunch Business Overview
11.14.3 HelpCrunch Instant Messaging and Chat Software Introduction
11.14.4 HelpCrunch Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.14.5 HelpCrunch Recent Developments
11.15 Quire
11.15.1 Quire Company Details
11.15.2 Quire Business Overview
11.15.3 Quire Instant Messaging and Chat Software Introduction
11.15.4 Quire Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.15.5 Quire Recent Developments
11.16 Talkspirit
11.16.1 Talkspirit Company Details
11.16.2 Talkspirit Business Overview
11.16.3 Talkspirit Instant Messaging and Chat Software Introduction
11.16.4 Talkspirit Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.16.5 Talkspirit Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Liscio
Mirrorfly
LiveAgent
Genesys
Zoho
Salesforce
Skype
Slack
Twist
Freshchat
Zendesk
Nextiva
Flock
HelpCrunch
Quire
Talkspirit
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*If Applicable.
