Intelligent Outbound Calling is a product that integrates Automatic Speech Recognition (ASR), Text To Speech (TTS) and Natural Language Understanding (NLU) technologies and provides an intelligent customer service bot for enterprise customers. Intelligent customer service bot product. The intelligent outbound bot can automatically initiate robotic outbound calls according to business scenarios, collect business results through human-robot voice dialogues, and statistically process the data. Intelligent outbound robots can provide users with 24-hour*365-day non-stop inbound services and realize automated and convenient services.
The global Intelligent Outbound Call Center market is projected to reach US$ 190040 million in 2029, increasing from US$ 88900 million in 2022, with the CAGR of 11.9% during the period of 2023 to 2029.
The global intelligent outbound call center market refers to the market for call center solutions and services that leverage intelligent technologies to enhance outbound calling operations. Outbound call centers are facilities where agents make proactive calls to customers or prospects for various purposes, such as sales, marketing, lead generation, customer service, surveys, and collections.
Here are some key features and trends in the global intelligent outbound call center market:
Intelligent Technologies: The market is experiencing a shift towards intelligent technologies such as artificial intelligence (AI), machine learning, natural language processing (NLP), and automation. These technologies enable outbound call centers to automate processes, analyze customer data, personalize interactions, improve agent productivity, and enhance overall efficiency.
Predictive Dialer Systems: Predictive dialing is a crucial component of outbound call centers. It uses algorithms and data analysis to predict agent availability and customer answer rates, thereby optimizing call efficiency. Intelligent predictive dialer systems can intelligently manage call volumes, reduce wait times, and increase the number of successful connections.
Speech Analytics: Speech analytics solutions are gaining traction in the intelligent outbound call center market. These technologies analyze audio recordings of customer-agent interactions to extract valuable insights regarding customer sentiments, call quality, script adherence, compliance, and agent performance. Speech analytics helps in enhancing customer experience, identifying training needs, and improving overall call center operations.
Omnichannel Capabilities: The market is witnessing a growing demand for outbound call centers to provide an omnichannel customer experience. Customers expect seamless interactions across multiple channels, including voice, email, SMS, chat, and social media. Intelligent outbound call center solutions offer integration with various communication channels, enabling agents to engage customers and prospects through their preferred channels.
Personalization and Targeting: Intelligent outbound call center solutions enable targeted and personalized customer interactions. By analyzing customer data and leveraging AI and machine learning algorithms, call centers can segment customers based on their preferences, behaviors, and demographics. This allows agents to deliver tailored messages, offers, and solutions, resulting in higher conversion rates and improved customer satisfaction.
Compliance and Security: Compliance with regulations such as the Telephone Consumer Protection Act (TCPA) and General Data Protection Regulation (GDPR) is critical for outbound call centers. Intelligent solutions incorporate features like consent management, data encryption, secure storage, and automated compliance monitoring to ensure data protection and regulatory compliance.
Integration with CRM Systems: Integration with customer relationship management (CRM) systems is essential for efficient outbound calling. Intelligent outbound call center solutions seamlessly integrate with CRM platforms, enabling agents to access customer data, update records, track interactions, and provide personalized service. Integration with CRM systems enhances productivity, reduces call handling time, and improves customer satisfaction.
The global intelligent outbound call center market is expected to grow steadily as organizations increasingly focus on improving customer engagement, enhancing operational efficiency, and optimizing outbound calling strategies. The adoption of intelligent technologies, such as AI and automation, will continue to drive market growth, enabling call centers to deliver personalized, seamless, and efficient outbound interactions.
Report Scope
This report, based on historical analysis (2018-2022) and forecast calculation (2023-2029), aims to help readers to get a comprehensive understanding of global Intelligent Outbound Call Center market with multiple angles, which provides sufficient supports to readers’ strategy and decision making.
By Company
Microsoft
Google
Verizon
Haptik
PT DALnet System
Asiabots Limited
Iflytek
Aiyinhudong Technology Development (Beijing) Co., Ltd.
Sinovoice
AI Speech
Baidu Intelligent Cloud
Jingdong Digital Technology
Buyin
Silicon Intelligence
Easemob
Sobot Technologies Inc
Cisco Systems
Avaya Inc
Genesys Telecommunications Laboratories, Inc
Five9 Inc
NICE inContact
Serenova LLC
Wofeng GaussMind
Shenzhen Vlang Network Technology Co.,Ltd
Luoke Zhineng
Beijing Huayun World Technology Co.
CEWELL
RSVP Technologies Inc.
Segment by Type
Event Notification Type
Service Return Type
Questionnaire Type
Product Promotion
Repayment Reminder
Other
Segment by Application
Financial Industry
Insurance Industry
Real Estate
Education Industry
Internet Industry
Medical Industry
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
The Intelligent Outbound Call Center report covers below items:
Chapter 1: Product Basic Information (Definition, Type and Application)
Chapter 2: Global market size, regional market size. Market Opportunities and Challenges
Chapter 3: Companies’ Competition Patterns
Chapter 4: Product Type Analysis
Chapter 5: Product Application Analysis
Chapter 6 to 10: Country Level Value Analysis
Chapter 11: Companies’ Outline
Chapter 12: Market Conclusions
Chapter 13: Research Methodology and Data Source
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Intelligent Outbound Call Center Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Event Notification Type
1.2.3 Service Return Type
1.2.4 Questionnaire Type
1.2.5 Product Promotion
1.2.6 Repayment Reminder
1.2.7 Other
1.3 Market by Application
1.3.1 Global Intelligent Outbound Call Center Market Growth by Application: 2018 VS 2022 VS 2029
1.3.2 Financial Industry
1.3.3 Insurance Industry
1.3.4 Real Estate
1.3.5 Education Industry
1.3.6 Internet Industry
1.3.7 Medical Industry
1.3.8 Others
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Intelligent Outbound Call Center Market Perspective (2018-2029)
2.2 Intelligent Outbound Call Center Growth Trends by Region
2.2.1 Global Intelligent Outbound Call Center Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Intelligent Outbound Call Center Historic Market Size by Region (2018-2023)
2.2.3 Intelligent Outbound Call Center Forecasted Market Size by Region (2024-2029)
2.3 Intelligent Outbound Call Center Market Dynamics
2.3.1 Intelligent Outbound Call Center Industry Trends
2.3.2 Intelligent Outbound Call Center Market Drivers
2.3.3 Intelligent Outbound Call Center Market Challenges
2.3.4 Intelligent Outbound Call Center Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Intelligent Outbound Call Center Players by Revenue
3.1.1 Global Top Intelligent Outbound Call Center Players by Revenue (2018-2023)
3.1.2 Global Intelligent Outbound Call Center Revenue Market Share by Players (2018-2023)
3.2 Global Intelligent Outbound Call Center Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Intelligent Outbound Call Center Revenue
3.4 Global Intelligent Outbound Call Center Market Concentration Ratio
3.4.1 Global Intelligent Outbound Call Center Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Intelligent Outbound Call Center Revenue in 2022
3.5 Intelligent Outbound Call Center Key Players Head office and Area Served
3.6 Key Players Intelligent Outbound Call Center Product Solution and Service
3.7 Date of Enter into Intelligent Outbound Call Center Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Intelligent Outbound Call Center Breakdown Data by Type
4.1 Global Intelligent Outbound Call Center Historic Market Size by Type (2018-2023)
4.2 Global Intelligent Outbound Call Center Forecasted Market Size by Type (2024-2029)
5 Intelligent Outbound Call Center Breakdown Data by Application
5.1 Global Intelligent Outbound Call Center Historic Market Size by Application (2018-2023)
5.2 Global Intelligent Outbound Call Center Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America Intelligent Outbound Call Center Market Size (2018-2029)
6.2 North America Intelligent Outbound Call Center Market Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America Intelligent Outbound Call Center Market Size by Country (2018-2023)
6.4 North America Intelligent Outbound Call Center Market Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Intelligent Outbound Call Center Market Size (2018-2029)
7.2 Europe Intelligent Outbound Call Center Market Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe Intelligent Outbound Call Center Market Size by Country (2018-2023)
7.4 Europe Intelligent Outbound Call Center Market Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Intelligent Outbound Call Center Market Size (2018-2029)
8.2 Asia-Pacific Intelligent Outbound Call Center Market Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific Intelligent Outbound Call Center Market Size by Region (2018-2023)
8.4 Asia-Pacific Intelligent Outbound Call Center Market Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Intelligent Outbound Call Center Market Size (2018-2029)
9.2 Latin America Intelligent Outbound Call Center Market Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America Intelligent Outbound Call Center Market Size by Country (2018-2023)
9.4 Latin America Intelligent Outbound Call Center Market Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Intelligent Outbound Call Center Market Size (2018-2029)
10.2 Middle East & Africa Intelligent Outbound Call Center Market Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa Intelligent Outbound Call Center Market Size by Country (2018-2023)
10.4 Middle East & Africa Intelligent Outbound Call Center Market Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Microsoft
11.1.1 Microsoft Company Detail
11.1.2 Microsoft Business Overview
11.1.3 Microsoft Intelligent Outbound Call Center Introduction
11.1.4 Microsoft Revenue in Intelligent Outbound Call Center Business (2018-2023)
11.1.5 Microsoft Recent Development
11.2 Google
11.2.1 Google Company Detail
11.2.2 Google Business Overview
11.2.3 Google Intelligent Outbound Call Center Introduction
11.2.4 Google Revenue in Intelligent Outbound Call Center Business (2018-2023)
11.2.5 Google Recent Development
11.3 Verizon
11.3.1 Verizon Company Detail
11.3.2 Verizon Business Overview
11.3.3 Verizon Intelligent Outbound Call Center Introduction
11.3.4 Verizon Revenue in Intelligent Outbound Call Center Business (2018-2023)
11.3.5 Verizon Recent Development
11.4 Haptik
11.4.1 Haptik Company Detail
11.4.2 Haptik Business Overview
11.4.3 Haptik Intelligent Outbound Call Center Introduction
11.4.4 Haptik Revenue in Intelligent Outbound Call Center Business (2018-2023)
11.4.5 Haptik Recent Development
11.5 PT DALnet System
11.5.1 PT DALnet System Company Detail
11.5.2 PT DALnet System Business Overview
11.5.3 PT DALnet System Intelligent Outbound Call Center Introduction
11.5.4 PT DALnet System Revenue in Intelligent Outbound Call Center Business (2018-2023)
11.5.5 PT DALnet System Recent Development
11.6 Asiabots Limited
11.6.1 Asiabots Limited Company Detail
11.6.2 Asiabots Limited Business Overview
11.6.3 Asiabots Limited Intelligent Outbound Call Center Introduction
11.6.4 Asiabots Limited Revenue in Intelligent Outbound Call Center Business (2018-2023)
11.6.5 Asiabots Limited Recent Development
11.7 Iflytek
11.7.1 Iflytek Company Detail
11.7.2 Iflytek Business Overview
11.7.3 Iflytek Intelligent Outbound Call Center Introduction
11.7.4 Iflytek Revenue in Intelligent Outbound Call Center Business (2018-2023)
11.7.5 Iflytek Recent Development
11.8 Aiyinhudong Technology Development (Beijing) Co., Ltd.
11.8.1 Aiyinhudong Technology Development (Beijing) Co., Ltd. Company Detail
11.8.2 Aiyinhudong Technology Development (Beijing) Co., Ltd. Business Overview
11.8.3 Aiyinhudong Technology Development (Beijing) Co., Ltd. Intelligent Outbound Call Center Introduction
11.8.4 Aiyinhudong Technology Development (Beijing) Co., Ltd. Revenue in Intelligent Outbound Call Center Business (2018-2023)
11.8.5 Aiyinhudong Technology Development (Beijing) Co., Ltd. Recent Development
11.9 Sinovoice
11.9.1 Sinovoice Company Detail
11.9.2 Sinovoice Business Overview
11.9.3 Sinovoice Intelligent Outbound Call Center Introduction
11.9.4 Sinovoice Revenue in Intelligent Outbound Call Center Business (2018-2023)
11.9.5 Sinovoice Recent Development
11.10 AI Speech
11.10.1 AI Speech Company Detail
11.10.2 AI Speech Business Overview
11.10.3 AI Speech Intelligent Outbound Call Center Introduction
11.10.4 AI Speech Revenue in Intelligent Outbound Call Center Business (2018-2023)
11.10.5 AI Speech Recent Development
11.11 Baidu Intelligent Cloud
11.11.1 Baidu Intelligent Cloud Company Detail
11.11.2 Baidu Intelligent Cloud Business Overview
11.11.3 Baidu Intelligent Cloud Intelligent Outbound Call Center Introduction
11.11.4 Baidu Intelligent Cloud Revenue in Intelligent Outbound Call Center Business (2018-2023)
11.11.5 Baidu Intelligent Cloud Recent Development
11.12 Jingdong Digital Technology
11.12.1 Jingdong Digital Technology Company Detail
11.12.2 Jingdong Digital Technology Business Overview
11.12.3 Jingdong Digital Technology Intelligent Outbound Call Center Introduction
11.12.4 Jingdong Digital Technology Revenue in Intelligent Outbound Call Center Business (2018-2023)
11.12.5 Jingdong Digital Technology Recent Development
11.13 Buyin
11.13.1 Buyin Company Detail
11.13.2 Buyin Business Overview
11.13.3 Buyin Intelligent Outbound Call Center Introduction
11.13.4 Buyin Revenue in Intelligent Outbound Call Center Business (2018-2023)
11.13.5 Buyin Recent Development
11.14 Silicon Intelligence
11.14.1 Silicon Intelligence Company Detail
11.14.2 Silicon Intelligence Business Overview
11.14.3 Silicon Intelligence Intelligent Outbound Call Center Introduction
11.14.4 Silicon Intelligence Revenue in Intelligent Outbound Call Center Business (2018-2023)
11.14.5 Silicon Intelligence Recent Development
11.15 Easemob
11.15.1 Easemob Company Detail
11.15.2 Easemob Business Overview
11.15.3 Easemob Intelligent Outbound Call Center Introduction
11.15.4 Easemob Revenue in Intelligent Outbound Call Center Business (2018-2023)
11.15.5 Easemob Recent Development
11.16 Sobot Technologies Inc
11.16.1 Sobot Technologies Inc Company Detail
11.16.2 Sobot Technologies Inc Business Overview
11.16.3 Sobot Technologies Inc Intelligent Outbound Call Center Introduction
11.16.4 Sobot Technologies Inc Revenue in Intelligent Outbound Call Center Business (2018-2023)
11.16.5 Sobot Technologies Inc Recent Development
11.17 Cisco Systems
11.17.1 Cisco Systems Company Detail
11.17.2 Cisco Systems Business Overview
11.17.3 Cisco Systems Intelligent Outbound Call Center Introduction
11.17.4 Cisco Systems Revenue in Intelligent Outbound Call Center Business (2018-2023)
11.17.5 Cisco Systems Recent Development
11.18 Avaya Inc
11.18.1 Avaya Inc Company Detail
11.18.2 Avaya Inc Business Overview
11.18.3 Avaya Inc Intelligent Outbound Call Center Introduction
11.18.4 Avaya Inc Revenue in Intelligent Outbound Call Center Business (2018-2023)
11.18.5 Avaya Inc Recent Development
11.19 Genesys Telecommunications Laboratories, Inc
11.19.1 Genesys Telecommunications Laboratories, Inc Company Detail
11.19.2 Genesys Telecommunications Laboratories, Inc Business Overview
11.19.3 Genesys Telecommunications Laboratories, Inc Intelligent Outbound Call Center Introduction
11.19.4 Genesys Telecommunications Laboratories, Inc Revenue in Intelligent Outbound Call Center Business (2018-2023)
11.19.5 Genesys Telecommunications Laboratories, Inc Recent Development
11.20 Five9 Inc
11.20.1 Five9 Inc Company Detail
11.20.2 Five9 Inc Business Overview
11.20.3 Five9 Inc Intelligent Outbound Call Center Introduction
11.20.4 Five9 Inc Revenue in Intelligent Outbound Call Center Business (2018-2023)
11.20.5 Five9 Inc Recent Development
11.21 NICE inContact
11.21.1 NICE inContact Company Detail
11.21.2 NICE inContact Business Overview
11.21.3 NICE inContact Intelligent Outbound Call Center Introduction
11.21.4 NICE inContact Revenue in Intelligent Outbound Call Center Business (2018-2023)
11.21.5 NICE inContact Recent Development
11.22 Serenova LLC
11.22.1 Serenova LLC Company Detail
11.22.2 Serenova LLC Business Overview
11.22.3 Serenova LLC Intelligent Outbound Call Center Introduction
11.22.4 Serenova LLC Revenue in Intelligent Outbound Call Center Business (2018-2023)
11.22.5 Serenova LLC Recent Development
11.23 Wofeng GaussMind
11.23.1 Wofeng GaussMind Company Detail
11.23.2 Wofeng GaussMind Business Overview
11.23.3 Wofeng GaussMind Intelligent Outbound Call Center Introduction
11.23.4 Wofeng GaussMind Revenue in Intelligent Outbound Call Center Business (2018-2023)
11.23.5 Wofeng GaussMind Recent Development
11.24 Shenzhen Vlang Network Technology Co.,Ltd
11.24.1 Shenzhen Vlang Network Technology Co.,Ltd Company Detail
11.24.2 Shenzhen Vlang Network Technology Co.,Ltd Business Overview
11.24.3 Shenzhen Vlang Network Technology Co.,Ltd Intelligent Outbound Call Center Introduction
11.24.4 Shenzhen Vlang Network Technology Co.,Ltd Revenue in Intelligent Outbound Call Center Business (2018-2023)
11.24.5 Shenzhen Vlang Network Technology Co.,Ltd Recent Development
11.25 Luoke Zhineng
11.25.1 Luoke Zhineng Company Detail
11.25.2 Luoke Zhineng Business Overview
11.25.3 Luoke Zhineng Intelligent Outbound Call Center Introduction
11.25.4 Luoke Zhineng Revenue in Intelligent Outbound Call Center Business (2018-2023)
11.25.5 Luoke Zhineng Recent Development
11.26 Beijing Huayun World Technology Co.
11.26.1 Beijing Huayun World Technology Co. Company Detail
11.26.2 Beijing Huayun World Technology Co. Business Overview
11.26.3 Beijing Huayun World Technology Co. Intelligent Outbound Call Center Introduction
11.26.4 Beijing Huayun World Technology Co. Revenue in Intelligent Outbound Call Center Business (2018-2023)
11.26.5 Beijing Huayun World Technology Co. Recent Development
11.27 CEWELL
11.27.1 CEWELL Company Detail
11.27.2 CEWELL Business Overview
11.27.3 CEWELL Intelligent Outbound Call Center Introduction
11.27.4 CEWELL Revenue in Intelligent Outbound Call Center Business (2018-2023)
11.27.5 CEWELL Recent Development
11.28 RSVP Technologies Inc.
11.28.1 RSVP Technologies Inc. Company Detail
11.28.2 RSVP Technologies Inc. Business Overview
11.28.3 RSVP Technologies Inc. Intelligent Outbound Call Center Introduction
11.28.4 RSVP Technologies Inc. Revenue in Intelligent Outbound Call Center Business (2018-2023)
11.28.5 RSVP Technologies Inc. Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Microsoft
Google
Verizon
Haptik
PT DALnet System
Asiabots Limited
Iflytek
Aiyinhudong Technology Development (Beijing) Co., Ltd.
Sinovoice
AI Speech
Baidu Intelligent Cloud
Jingdong Digital Technology
Buyin
Silicon Intelligence
Easemob
Sobot Technologies Inc
Cisco Systems
Avaya Inc
Genesys Telecommunications Laboratories, Inc
Five9 Inc
NICE inContact
Serenova LLC
Wofeng GaussMind
Shenzhen Vlang Network Technology Co.,Ltd
Luoke Zhineng
Beijing Huayun World Technology Co.
CEWELL
RSVP Technologies Inc.
Ěý
Ěý
*If Applicable.
