Global IT Service Management (ITSM) Software Market Research Report 2025

Publication ID:

PB504258173

Publication Date:

May 2, 2025

Pages:

Publisher:

MRRPB5

Countries:

Global [1]

USD 2,900.00

IT Services [2]

Computing & Electronics [3]

Description:

The global market for IT Service Management (ITSM) Software was valued at US$ 9991 million in the year 2024 and is projected to reach a revised size of US$ 26580 million by 2031, growing at a CAGR of 15.2% during the forecast period.
IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.
Global key players of IT Service Management Software include ServiceNow, Atlassian, Ivanti, IBM, Broadcom, etc. The top five players hold a share over 29%. North America is the largest market, and has a share about 46%, followed by Europe and China with share 27% and 7%, separately. In terms of product type, Cloud-based is the largest segment, occupied for a share of 86%. In terms of application, Configuration Management (CMDB) has a share about 27 percent.
This report aims to provide a comprehensive presentation of the global market for IT Service Management (ITSM) Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding IT Service Management (ITSM) Software.
The IT Service Management (ITSM) Software market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global IT Service Management (ITSM) Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the IT Service Management (ITSM) Software companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
ServiceNow
Atlassian
Ivanti
IBM
Broadcom
BMC Software
IFS (Axios Systems, Ultimo Software)
SAP
OpenText (Micro Focus)
Freshworks
Epicor
TOPdesk
Agiloft Service
SysAid
SolarWinds
ServiceHot
Zoho Corporation
Segment by Type
Cloud-based
On-premise
Segment by Application
Configuration Management (CMDB)
Incident and Problem Management
Service Request Management
Knowledge Management
Other Management
By Region
North America
United States
Canada
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Rest of Europe
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of IT Service Management (ITSM) Software company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

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Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global IT Service Management (ITSM) Software Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Cloud-based
1.2.3 On-premise
1.3 Market by Application
1.3.1 Global IT Service Management (ITSM) Software Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 Configuration Management (CMDB)
1.3.3 Incident and Problem Management
1.3.4 Service Request Management
1.3.5 Knowledge Management
1.3.6 Other Management
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global IT Service Management (ITSM) Software Market Perspective (2020-2031)
2.2 Global IT Service Management (ITSM) Software Growth Trends by Region
2.2.1 Global IT Service Management (ITSM) Software Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 IT Service Management (ITSM) Software Historic Market Size by Region (2020-2025)
2.2.3 IT Service Management (ITSM) Software Forecasted Market Size by Region (2026-2031)
2.3 IT Service Management (ITSM) Software Market Dynamics
2.3.1 IT Service Management (ITSM) Software Industry Trends
2.3.2 IT Service Management (ITSM) Software Market Drivers
2.3.3 IT Service Management (ITSM) Software Market Challenges
2.3.4 IT Service Management (ITSM) Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top IT Service Management (ITSM) Software Players by Revenue
3.1.1 Global Top IT Service Management (ITSM) Software Players by Revenue (2020-2025)
3.1.2 Global IT Service Management (ITSM) Software Revenue Market Share by Players (2020-2025)
3.2 Global IT Service Management (ITSM) Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by IT Service Management (ITSM) Software Revenue
3.4 Global IT Service Management (ITSM) Software Market Concentration Ratio
3.4.1 Global IT Service Management (ITSM) Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by IT Service Management (ITSM) Software Revenue in 2024
3.5 Global Key Players of IT Service Management (ITSM) Software Head office and Area Served
3.6 Global Key Players of IT Service Management (ITSM) Software, Product and Application
3.7 Global Key Players of IT Service Management (ITSM) Software, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 IT Service Management (ITSM) Software Breakdown Data by Type
4.1 Global IT Service Management (ITSM) Software Historic Market Size by Type (2020-2025)
4.2 Global IT Service Management (ITSM) Software Forecasted Market Size by Type (2026-2031)
5 IT Service Management (ITSM) Software Breakdown Data by Application
5.1 Global IT Service Management (ITSM) Software Historic Market Size by Application (2020-2025)
5.2 Global IT Service Management (ITSM) Software Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America IT Service Management (ITSM) Software Market Size (2020-2031)
6.2 North America IT Service Management (ITSM) Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America IT Service Management (ITSM) Software Market Size by Country (2020-2025)
6.4 North America IT Service Management (ITSM) Software Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe IT Service Management (ITSM) Software Market Size (2020-2031)
7.2 Europe IT Service Management (ITSM) Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe IT Service Management (ITSM) Software Market Size by Country (2020-2025)
7.4 Europe IT Service Management (ITSM) Software Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific IT Service Management (ITSM) Software Market Size (2020-2031)
8.2 Asia-Pacific IT Service Management (ITSM) Software Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific IT Service Management (ITSM) Software Market Size by Region (2020-2025)
8.4 Asia-Pacific IT Service Management (ITSM) Software Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America IT Service Management (ITSM) Software Market Size (2020-2031)
9.2 Latin America IT Service Management (ITSM) Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America IT Service Management (ITSM) Software Market Size by Country (2020-2025)
9.4 Latin America IT Service Management (ITSM) Software Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa IT Service Management (ITSM) Software Market Size (2020-2031)
10.2 Middle East & Africa IT Service Management (ITSM) Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa IT Service Management (ITSM) Software Market Size by Country (2020-2025)
10.4 Middle East & Africa IT Service Management (ITSM) Software Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 ServiceNow
11.1.1 ServiceNow Company Details
11.1.2 ServiceNow Business Overview
11.1.3 ServiceNow IT Service Management (ITSM) Software Introduction
11.1.4 ServiceNow Revenue in IT Service Management (ITSM) Software Business (2020-2025)
11.1.5 ServiceNow Recent Development
11.2 Atlassian
11.2.1 Atlassian Company Details
11.2.2 Atlassian Business Overview
11.2.3 Atlassian IT Service Management (ITSM) Software Introduction
11.2.4 Atlassian Revenue in IT Service Management (ITSM) Software Business (2020-2025)
11.2.5 Atlassian Recent Development
11.3 Ivanti
11.3.1 Ivanti Company Details
11.3.2 Ivanti Business Overview
11.3.3 Ivanti IT Service Management (ITSM) Software Introduction
11.3.4 Ivanti Revenue in IT Service Management (ITSM) Software Business (2020-2025)
11.3.5 Ivanti Recent Development
11.4 IBM
11.4.1 IBM Company Details
11.4.2 IBM Business Overview
11.4.3 IBM IT Service Management (ITSM) Software Introduction
11.4.4 IBM Revenue in IT Service Management (ITSM) Software Business (2020-2025)
11.4.5 IBM Recent Development
11.5 Broadcom
11.5.1 Broadcom Company Details
11.5.2 Broadcom Business Overview
11.5.3 Broadcom IT Service Management (ITSM) Software Introduction
11.5.4 Broadcom Revenue in IT Service Management (ITSM) Software Business (2020-2025)
11.5.5 Broadcom Recent Development
11.6 BMC Software
11.6.1 BMC Software Company Details
11.6.2 BMC Software Business Overview
11.6.3 BMC Software IT Service Management (ITSM) Software Introduction
11.6.4 BMC Software Revenue in IT Service Management (ITSM) Software Business (2020-2025)
11.6.5 BMC Software Recent Development
11.7 IFS (Axios Systems, Ultimo Software)
11.7.1 IFS (Axios Systems, Ultimo Software) Company Details
11.7.2 IFS (Axios Systems, Ultimo Software) Business Overview
11.7.3 IFS (Axios Systems, Ultimo Software) IT Service Management (ITSM) Software Introduction
11.7.4 IFS (Axios Systems, Ultimo Software) Revenue in IT Service Management (ITSM) Software Business (2020-2025)
11.7.5 IFS (Axios Systems, Ultimo Software) Recent Development
11.8 SAP
11.8.1 SAP Company Details
11.8.2 SAP Business Overview
11.8.3 SAP IT Service Management (ITSM) Software Introduction
11.8.4 SAP Revenue in IT Service Management (ITSM) Software Business (2020-2025)
11.8.5 SAP Recent Development
11.9 OpenText (Micro Focus)
11.9.1 OpenText (Micro Focus) Company Details
11.9.2 OpenText (Micro Focus) Business Overview
11.9.3 OpenText (Micro Focus) IT Service Management (ITSM) Software Introduction
11.9.4 OpenText (Micro Focus) Revenue in IT Service Management (ITSM) Software Business (2020-2025)
11.9.5 OpenText (Micro Focus) Recent Development
11.10 Freshworks
11.10.1 Freshworks Company Details
11.10.2 Freshworks Business Overview
11.10.3 Freshworks IT Service Management (ITSM) Software Introduction
11.10.4 Freshworks Revenue in IT Service Management (ITSM) Software Business (2020-2025)
11.10.5 Freshworks Recent Development
11.11 Epicor
11.11.1 Epicor Company Details
11.11.2 Epicor Business Overview
11.11.3 Epicor IT Service Management (ITSM) Software Introduction
11.11.4 Epicor Revenue in IT Service Management (ITSM) Software Business (2020-2025)
11.11.5 Epicor Recent Development
11.12 TOPdesk
11.12.1 TOPdesk Company Details
11.12.2 TOPdesk Business Overview
11.12.3 TOPdesk IT Service Management (ITSM) Software Introduction
11.12.4 TOPdesk Revenue in IT Service Management (ITSM) Software Business (2020-2025)
11.12.5 TOPdesk Recent Development
11.13 Agiloft Service
11.13.1 Agiloft Service Company Details
11.13.2 Agiloft Service Business Overview
11.13.3 Agiloft Service IT Service Management (ITSM) Software Introduction
11.13.4 Agiloft Service Revenue in IT Service Management (ITSM) Software Business (2020-2025)
11.13.5 Agiloft Service Recent Development
11.14 SysAid
11.14.1 SysAid Company Details
11.14.2 SysAid Business Overview
11.14.3 SysAid IT Service Management (ITSM) Software Introduction
11.14.4 SysAid Revenue in IT Service Management (ITSM) Software Business (2020-2025)
11.14.5 SysAid Recent Development
11.15 SolarWinds
11.15.1 SolarWinds Company Details
11.15.2 SolarWinds Business Overview
11.15.3 SolarWinds IT Service Management (ITSM) Software Introduction
11.15.4 SolarWinds Revenue in IT Service Management (ITSM) Software Business (2020-2025)
11.15.5 SolarWinds Recent Development
11.16 ServiceHot
11.16.1 ServiceHot Company Details
11.16.2 ServiceHot Business Overview
11.16.3 ServiceHot IT Service Management (ITSM) Software Introduction
11.16.4 ServiceHot Revenue in IT Service Management (ITSM) Software Business (2020-2025)
11.16.5 ServiceHot Recent Development
11.17 Zoho Corporation
11.17.1 Zoho Corporation Company Details
11.17.2 Zoho Corporation Business Overview
11.17.3 Zoho Corporation IT Service Management (ITSM) Software Introduction
11.17.4 Zoho Corporation Revenue in IT Service Management (ITSM) Software Business (2020-2025)
11.17.5 Zoho Corporation Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer

Companies Mentioned:

ServiceNow
Atlassian
Ivanti
IBM
Broadcom
BMC Software
IFS (Axios Systems, Ultimo Software)
SAP
OpenText (Micro Focus)
Freshworks
Epicor
TOPdesk
Agiloft Service
SysAid
SolarWinds
ServiceHot
Zoho Corporation

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