IT service management tools provide organizations with the ability to organize and manage the support and deployment of IT services.
Market Analysis and Insights: Global IT Service Management Tools Software Market
The global IT Service Management Tools Software market is projected to grow from US$ 2990.8 million in 2024 to US$ 3740.9 million by 2030, at a Compound Annual Growth Rate (CAGR) of 3.8% during the forecast period.
The US & Canada market for IT Service Management Tools Software is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.
The China market for IT Service Management Tools Software is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.
The Europe market for IT Service Management Tools Software is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.
The global key companies of IT Service Management Tools Software include Zendesk, SolarWinds, Freshworks, Atlassian, SysAid, Microsoft, ServiceNow, Ivanti and BMC, etc. In 2023, the global top five players had a share approximately % in terms of revenue.
IT Service Management Tools Software is widely used in various fields, such as Large Enterprise and Small And Medium Enterprise, etc. Large Enterprise provides greatest supports to the IT Service Management Tools Software industry development. In 2023, global % revenue of IT Service Management Tools Software went into Large Enterprise filed and the proportion will reach to % in 2030.
Report Covers:
This report presents an overview of global market for IT Service Management Tools Software market size. Analyses of the global market trends, with historic market revenue data for 2019 - 2023, estimates for 2024, and projections of CAGR through 2030.
This report researches the key producers of IT Service Management Tools Software, also provides the revenue of main regions and countries. Highlights of the upcoming market potential for IT Service Management Tools Software, and key regions/countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.
This report focuses on the IT Service Management Tools Software revenue, market share and industry ranking of main companies, data from 2019 to 2024. Identification of the major stakeholders in the global IT Service Management Tools Software market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.
This report analyzes the segments data by Type and by Application, revenue, and growth rate, from 2019 to 2030. Evaluation and forecast the market size for IT Service Management Tools Software revenue, projected growth trends, production technology, application and end-user industry.
Market Segmentation
By Company
Zendesk
SolarWinds
Freshworks
Atlassian
SysAid
Microsoft
ServiceNow
Ivanti
BMC
Cherwell Software
Spiceworks
TOPdesk
Micro Focus
Squadcast
TeamDynamix
ManageEngine
CA Technologies A Broadcom Company
SunView Software
EasyVista
Segment by Type
Cloud-based
Web-based
Segment by Application
Large Enterprise
Small And Medium Enterprise
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
China
Asia (excluding China)
Japan
South Korea
China Taiwan
Southeast Asia
India
Latin America, Middle East & Africa
Brazil
Mexico
Turkey
Israel
GCC Countries
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Revenue of IT Service Management Tools Software in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. This section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of IT Service Management Tools Software companies鈥� competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: North America (US & Canada) by Type, by Application and by country, revenue for each segment.
Chapter 7: Europe by Type, by Application and by country, revenue for each segment.
Chapter 8: China by Type, and by Application, revenue for each segment.
Chapter 9: Asia (excluding China) by Type, by Application and by region, revenue for each segment.
Chapter 10: Middle East, Africa, and Latin America by Type, by Application and by country, revenue for each segment.
Chapter 11: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, IT Service Management Tools Software revenue, gross margin, and recent development, etc.
Chapter 12: Analyst's Viewpoints/Conclusions
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global IT Service Management Tools Software Market Size Growth Rate by Type, 2019 VS 2023 VS 2030
1.2.2 Cloud-based
1.2.3 Web-based
1.3 Market by Application
1.3.1 Global IT Service Management Tools Software Market Size Growth Rate by Application, 2019 VS 2023 VS 2030
1.3.2 Large Enterprise
1.3.3 Small And Medium Enterprise
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global IT Service Management Tools Software Market Perspective (2019-2030)
2.2 Global IT Service Management Tools Software Growth Trends by Region
2.2.1 IT Service Management Tools Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 IT Service Management Tools Software Historic Market Size by Region (2019-2024)
2.2.3 IT Service Management Tools Software Forecasted Market Size by Region (2025-2030)
2.3 IT Service Management Tools Software Market Dynamics
2.3.1 IT Service Management Tools Software Industry Trends
2.3.2 IT Service Management Tools Software Market Drivers
2.3.3 IT Service Management Tools Software Market Challenges
2.3.4 IT Service Management Tools Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Revenue IT Service Management Tools Software by Players
3.1.1 Global IT Service Management Tools Software Revenue by Players (2019-2024)
3.1.2 Global IT Service Management Tools Software Revenue Market Share by Players (2019-2024)
3.2 Global IT Service Management Tools Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players of IT Service Management Tools Software, Ranking by Revenue, 2022 VS 2023 VS 2024
3.4 Global IT Service Management Tools Software Market Concentration Ratio
3.4.1 Global IT Service Management Tools Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by IT Service Management Tools Software Revenue in 2023
3.5 Global Key Players of IT Service Management Tools Software Head office and Area Served
3.6 Global Key Players of IT Service Management Tools Software, Product and Application
3.7 Global Key Players of IT Service Management Tools Software, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 IT Service Management Tools Software Breakdown Data by Type
4.1 Global IT Service Management Tools Software Historic Market Size by Type (2019-2024)
4.2 Global IT Service Management Tools Software Forecasted Market Size by Type (2025-2030)
5 IT Service Management Tools Software Breakdown Data by Application
5.1 Global IT Service Management Tools Software Historic Market Size by Application (2019-2024)
5.2 Global IT Service Management Tools Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America IT Service Management Tools Software Market Size (2019-2030)
6.2 North America IT Service Management Tools Software Market Size by Type
6.2.1 North America IT Service Management Tools Software Market Size by Type (2019-2024)
6.2.2 North America IT Service Management Tools Software Market Size by Type (2025-2030)
6.2.3 North America IT Service Management Tools Software Market Share by Type (2019-2030)
6.3 North America IT Service Management Tools Software Market Size by Application
6.3.1 North America IT Service Management Tools Software Market Size by Application (2019-2024)
6.3.2 North America IT Service Management Tools Software Market Size by Application (2025-2030)
6.3.3 North America IT Service Management Tools Software Market Share by Application (2019-2030)
6.4 North America IT Service Management Tools Software Market Size by Country
6.4.1 North America IT Service Management Tools Software Market Size by Country: 2019 VS 2023 VS 2030
6.4.2 North America IT Service Management Tools Software Market Size by Country (2019-2024)
6.4.3 North America IT Service Management Tools Software Market Size by Country (2025-2030)
6.4.4 U.S.
6.4.5 Canada
7 Europe
7.1 Europe IT Service Management Tools Software Market Size (2019-2030)
7.2 Europe IT Service Management Tools Software Market Size by Type
7.2.1 Europe IT Service Management Tools Software Market Size by Type (2019-2024)
7.2.2 Europe IT Service Management Tools Software Market Size by Type (2025-2030)
7.2.3 Europe IT Service Management Tools Software Market Share by Type (2019-2030)
7.3 Europe IT Service Management Tools Software Market Size by Application
7.3.1 Europe IT Service Management Tools Software Market Size by Application (2019-2024)
7.3.2 Europe IT Service Management Tools Software Market Size by Application (2025-2030)
7.3.3 Europe IT Service Management Tools Software Market Share by Application (2019-2030)
7.4 Europe IT Service Management Tools Software Market Size by Country
7.4.1 Europe IT Service Management Tools Software Market Size by Country: 2019 VS 2023 VS 2030
7.4.2 Europe IT Service Management Tools Software Market Size by Country (2019-2024)
7.4.3 Europe IT Service Management Tools Software Market Size by Country (2025-2030)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 China
8.1 China IT Service Management Tools Software Market Size (2019-2030)
8.2 China IT Service Management Tools Software Market Size by Type
8.2.1 China IT Service Management Tools Software Market Size by Type (2019-2024)
8.2.2 China IT Service Management Tools Software Market Size by Type (2025-2030)
8.2.3 China IT Service Management Tools Software Market Share by Type (2019-2030)
8.3 China IT Service Management Tools Software Market Size by Application
8.3.1 China IT Service Management Tools Software Market Size by Application (2019-2024)
8.3.2 China IT Service Management Tools Software Market Size by Application (2025-2030)
8.3.3 China IT Service Management Tools Software Market Share by Application (2019-2030)
9 Asia (excluding China)
9.1 Asia IT Service Management Tools Software Market Size (2019-2030)
9.2 Asia IT Service Management Tools Software Market Size by Type
9.2.1 Asia IT Service Management Tools Software Market Size by Type (2019-2024)
9.2.2 Asia IT Service Management Tools Software Market Size by Type (2025-2030)
9.2.3 Asia IT Service Management Tools Software Market Share by Type (2019-2030)
9.3 Asia IT Service Management Tools Software Market Size by Application
9.3.1 Asia IT Service Management Tools Software Market Size by Application (2019-2024)
9.3.2 Asia IT Service Management Tools Software Market Size by Application (2025-2030)
9.3.3 Asia IT Service Management Tools Software Market Share by Application (2019-2030)
9.4 Asia IT Service Management Tools Software Market Size by Region
9.4.1 Asia IT Service Management Tools Software Market Size by Region: 2019 VS 2023 VS 2030
9.4.2 Asia IT Service Management Tools Software Market Size by Region (2019-2024)
9.4.3 Asia IT Service Management Tools Software Market Size by Region (2025-2030)
9.4.4 Japan
9.4.5 South Korea
9.4.6 China Taiwan
9.4.7 Southeast Asia
9.4.8 India
9.4.9 Australia
10 Middle East, Africa, and Latin America
10.1 Middle East, Africa, and Latin America IT Service Management Tools Software Market Size (2019-2030)
10.2 Middle East, Africa, and Latin America IT Service Management Tools Software Market Size by Type
10.2.1 Middle East, Africa, and Latin America IT Service Management Tools Software Market Size by Type (2019-2024)
10.2.2 Middle East, Africa, and Latin America IT Service Management Tools Software Market Size by Type (2025-2030)
10.2.3 Middle East, Africa, and Latin America IT Service Management Tools Software Market Share by Type (2019-2030)
10.3 Middle East, Africa, and Latin America IT Service Management Tools Software Market Size by Application
10.3.1 Middle East, Africa, and Latin America IT Service Management Tools Software Market Size by Application (2019-2024)
10.3.2 Middle East, Africa, and Latin America IT Service Management Tools Software Market Size by Application (2025-2030)
10.3.3 Middle East, Africa, and Latin America IT Service Management Tools Software Market Share by Application (2019-2030)
10.4 Middle East, Africa, and Latin America IT Service Management Tools Software Market Size by Country
10.4.1 Middle East, Africa, and Latin America IT Service Management Tools Software Market Size by Country: 2019 VS 2023 VS 2030
10.4.2 Middle East, Africa, and Latin America IT Service Management Tools Software Market Size by Country (2019-2024)
10.4.3 Middle East, Africa, and Latin America IT Service Management Tools Software Market Size by Country (2025-2030)
10.4.4 Brazil
10.4.5 Mexico
10.4.6 Turkey
10.4.7 Saudi Arabia
10.4.8 Israel
10.4.9 GCC Countries
11 Key Players Profiles
11.1 Zendesk
11.1.1 Zendesk Company Details
11.1.2 Zendesk Business Overview
11.1.3 Zendesk IT Service Management Tools Software Introduction
11.1.4 Zendesk Revenue in IT Service Management Tools Software Business (2019-2024)
11.1.5 Zendesk Recent Developments
11.2 SolarWinds
11.2.1 SolarWinds Company Details
11.2.2 SolarWinds Business Overview
11.2.3 SolarWinds IT Service Management Tools Software Introduction
11.2.4 SolarWinds Revenue in IT Service Management Tools Software Business (2019-2024)
11.2.5 SolarWinds Recent Developments
11.3 Freshworks
11.3.1 Freshworks Company Details
11.3.2 Freshworks Business Overview
11.3.3 Freshworks IT Service Management Tools Software Introduction
11.3.4 Freshworks Revenue in IT Service Management Tools Software Business (2019-2024)
11.3.5 Freshworks Recent Developments
11.4 Atlassian
11.4.1 Atlassian Company Details
11.4.2 Atlassian Business Overview
11.4.3 Atlassian IT Service Management Tools Software Introduction
11.4.4 Atlassian Revenue in IT Service Management Tools Software Business (2019-2024)
11.4.5 Atlassian Recent Developments
11.5 SysAid
11.5.1 SysAid Company Details
11.5.2 SysAid Business Overview
11.5.3 SysAid IT Service Management Tools Software Introduction
11.5.4 SysAid Revenue in IT Service Management Tools Software Business (2019-2024)
11.5.5 SysAid Recent Developments
11.6 Microsoft
11.6.1 Microsoft Company Details
11.6.2 Microsoft Business Overview
11.6.3 Microsoft IT Service Management Tools Software Introduction
11.6.4 Microsoft Revenue in IT Service Management Tools Software Business (2019-2024)
11.6.5 Microsoft Recent Developments
11.7 ServiceNow
11.7.1 ServiceNow Company Details
11.7.2 ServiceNow Business Overview
11.7.3 ServiceNow IT Service Management Tools Software Introduction
11.7.4 ServiceNow Revenue in IT Service Management Tools Software Business (2019-2024)
11.7.5 ServiceNow Recent Developments
11.8 Ivanti
11.8.1 Ivanti Company Details
11.8.2 Ivanti Business Overview
11.8.3 Ivanti IT Service Management Tools Software Introduction
11.8.4 Ivanti Revenue in IT Service Management Tools Software Business (2019-2024)
11.8.5 Ivanti Recent Developments
11.9 BMC
11.9.1 BMC Company Details
11.9.2 BMC Business Overview
11.9.3 BMC IT Service Management Tools Software Introduction
11.9.4 BMC Revenue in IT Service Management Tools Software Business (2019-2024)
11.9.5 BMC Recent Developments
11.10 Cherwell Software
11.10.1 Cherwell Software Company Details
11.10.2 Cherwell Software Business Overview
11.10.3 Cherwell Software IT Service Management Tools Software Introduction
11.10.4 Cherwell Software Revenue in IT Service Management Tools Software Business (2019-2024)
11.10.5 Cherwell Software Recent Developments
11.11 Spiceworks
11.11.1 Spiceworks Company Details
11.11.2 Spiceworks Business Overview
11.11.3 Spiceworks IT Service Management Tools Software Introduction
11.11.4 Spiceworks Revenue in IT Service Management Tools Software Business (2019-2024)
11.11.5 Spiceworks Recent Developments
11.12 TOPdesk
11.12.1 TOPdesk Company Details
11.12.2 TOPdesk Business Overview
11.12.3 TOPdesk IT Service Management Tools Software Introduction
11.12.4 TOPdesk Revenue in IT Service Management Tools Software Business (2019-2024)
11.12.5 TOPdesk Recent Developments
11.13 Micro Focus
11.13.1 Micro Focus Company Details
11.13.2 Micro Focus Business Overview
11.13.3 Micro Focus IT Service Management Tools Software Introduction
11.13.4 Micro Focus Revenue in IT Service Management Tools Software Business (2019-2024)
11.13.5 Micro Focus Recent Developments
11.14 Squadcast
11.14.1 Squadcast Company Details
11.14.2 Squadcast Business Overview
11.14.3 Squadcast IT Service Management Tools Software Introduction
11.14.4 Squadcast Revenue in IT Service Management Tools Software Business (2019-2024)
11.14.5 Squadcast Recent Developments
11.15 TeamDynamix
11.15.1 TeamDynamix Company Details
11.15.2 TeamDynamix Business Overview
11.15.3 TeamDynamix IT Service Management Tools Software Introduction
11.15.4 TeamDynamix Revenue in IT Service Management Tools Software Business (2019-2024)
11.15.5 TeamDynamix Recent Developments
11.16 ManageEngine
11.16.1 ManageEngine Company Details
11.16.2 ManageEngine Business Overview
11.16.3 ManageEngine IT Service Management Tools Software Introduction
11.16.4 ManageEngine Revenue in IT Service Management Tools Software Business (2019-2024)
11.16.5 ManageEngine Recent Developments
11.17 CA Technologies A Broadcom Company
11.17.1 CA Technologies A Broadcom Company Company Details
11.17.2 CA Technologies A Broadcom Company Business Overview
11.17.3 CA Technologies A Broadcom Company IT Service Management Tools Software Introduction
11.17.4 CA Technologies A Broadcom Company Revenue in IT Service Management Tools Software Business (2019-2024)
11.17.5 CA Technologies A Broadcom Company Recent Developments
11.18 SunView Software
11.18.1 SunView Software Company Details
11.18.2 SunView Software Business Overview
11.18.3 SunView Software IT Service Management Tools Software Introduction
11.18.4 SunView Software Revenue in IT Service Management Tools Software Business (2019-2024)
11.18.5 SunView Software Recent Developments
11.19 EasyVista
11.19.1 EasyVista Company Details
11.19.2 EasyVista Business Overview
11.19.3 EasyVista IT Service Management Tools Software Introduction
11.19.4 EasyVista Revenue in IT Service Management Tools Software Business (2019-2024)
11.19.5 EasyVista Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Zendesk
SolarWinds
Freshworks
Atlassian
SysAid
Microsoft
ServiceNow
Ivanti
BMC
Cherwell Software
Spiceworks
TOPdesk
Micro Focus
Squadcast
TeamDynamix
ManageEngine
CA Technologies A Broadcom Company
SunView Software
EasyVista
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*If Applicable.
