Global IVR Software Market Research Report 2024

Publication ID:

PB512240354

Publication Date:

December 5, 2024

Pages:

Publisher:

MRRPB5

Countries:

Global [1]

USD 2,900.00

IT Services [2]

Computing & Electronics [3]

Description:

The global market for IVR Software was valued at US$ 2278 million in the year 2023 and is projected to reach a revised size of US$ 3388 million by 2030, growing at a CAGR of 6.2% during the forecast period.
Interactive Voice Response (IVR) software is an automated telephone system technology that allows callers to interact with a company's system using voice or keypad inputs, without speaking to a live agent. It uses pre-recorded messages or text-to-speech technology to guide callers through a menu of options, enabling them to access information, complete transactions, or route their calls to the appropriate department. IVR systems improve call flow, reduce wait times, and enhance customer satisfaction by providing self-service options. Advanced IVR systems incorporate natural language processing (NLP) and AI to understand and respond to callers more intelligently, further improving the user experience.
The IVR software industry is experiencing significant growth, driven by the increasing demand for efficient customer service solutions across various sectors such as banking, healthcare, and telecommunications. Technological advancements, including the integration of AI and natural language processing (NLP), are enhancing the functionality and user experience of IVR systems. Cloud-based solutions are making IVR systems more scalable and accessible, allowing businesses to manage large volumes of calls more effectively. The trend towards personalized and context-aware IVR solutions is gaining traction, as businesses strive to provide tailored experiences to their customers3. The COVID-19 pandemic has accelerated the adoption of contactless and automated services, further boosting the demand for IVR systems. As companies continue to focus on improving customer satisfaction and operational efficiency, the IVR software market is expected to grow significantly, offering innovative solutions to meet the evolving needs of the industry.
This report aims to provide a comprehensive presentation of the global market for IVR Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding IVR Software.
The IVR Software market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global IVR Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the IVR Software companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
DCDial
CloudTalk
Nuacom
Servetel
Office24by7
Twilio
Phonexa
LiveVox
XCALLY
Toky
Voiptime Cloud
Noble Solution Suite
MessageBird
AVOXI Genius
ETS
VoIP.ms
Justcall
Ozonetel CloudAgent
Call Center Studio
CloudCall
Segment by Type
Cloud-Based
On-Premise
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Rest of Europe
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of IVR Software company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global IVR Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud-Based
1.2.3 On-Premise
1.3 Market by Application
1.3.1 Global IVR Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global IVR Software Market Perspective (2019-2030)
2.2 Global IVR Software Growth Trends by Region
2.2.1 Global IVR Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 IVR Software Historic Market Size by Region (2019-2024)
2.2.3 IVR Software Forecasted Market Size by Region (2025-2030)
2.3 IVR Software Market Dynamics
2.3.1 IVR Software Industry Trends
2.3.2 IVR Software Market Drivers
2.3.3 IVR Software Market Challenges
2.3.4 IVR Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top IVR Software Players by Revenue
3.1.1 Global Top IVR Software Players by Revenue (2019-2024)
3.1.2 Global IVR Software Revenue Market Share by Players (2019-2024)
3.2 Global IVR Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by IVR Software Revenue
3.4 Global IVR Software Market Concentration Ratio
3.4.1 Global IVR Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by IVR Software Revenue in 2023
3.5 Global Key Players of IVR Software Head office and Area Served
3.6 Global Key Players of IVR Software, Product and Application
3.7 Global Key Players of IVR Software, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 IVR Software Breakdown Data by Type
4.1 Global IVR Software Historic Market Size by Type (2019-2024)
4.2 Global IVR Software Forecasted Market Size by Type (2025-2030)
5 IVR Software Breakdown Data by Application
5.1 Global IVR Software Historic Market Size by Application (2019-2024)
5.2 Global IVR Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America IVR Software Market Size (2019-2030)
6.2 North America IVR Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America IVR Software Market Size by Country (2019-2024)
6.4 North America IVR Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe IVR Software Market Size (2019-2030)
7.2 Europe IVR Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe IVR Software Market Size by Country (2019-2024)
7.4 Europe IVR Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific IVR Software Market Size (2019-2030)
8.2 Asia-Pacific IVR Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
8.3 Asia-Pacific IVR Software Market Size by Region (2019-2024)
8.4 Asia-Pacific IVR Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America IVR Software Market Size (2019-2030)
9.2 Latin America IVR Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America IVR Software Market Size by Country (2019-2024)
9.4 Latin America IVR Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa IVR Software Market Size (2019-2030)
10.2 Middle East & Africa IVR Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa IVR Software Market Size by Country (2019-2024)
10.4 Middle East & Africa IVR Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 DCDial
11.1.1 DCDial Company Details
11.1.2 DCDial Business Overview
11.1.3 DCDial IVR Software Introduction
11.1.4 DCDial Revenue in IVR Software Business (2019-2024)
11.1.5 DCDial Recent Development
11.2 CloudTalk
11.2.1 CloudTalk Company Details
11.2.2 CloudTalk Business Overview
11.2.3 CloudTalk IVR Software Introduction
11.2.4 CloudTalk Revenue in IVR Software Business (2019-2024)
11.2.5 CloudTalk Recent Development
11.3 Nuacom
11.3.1 Nuacom Company Details
11.3.2 Nuacom Business Overview
11.3.3 Nuacom IVR Software Introduction
11.3.4 Nuacom Revenue in IVR Software Business (2019-2024)
11.3.5 Nuacom Recent Development
11.4 Servetel
11.4.1 Servetel Company Details
11.4.2 Servetel Business Overview
11.4.3 Servetel IVR Software Introduction
11.4.4 Servetel Revenue in IVR Software Business (2019-2024)
11.4.5 Servetel Recent Development
11.5 Office24by7
11.5.1 Office24by7 Company Details
11.5.2 Office24by7 Business Overview
11.5.3 Office24by7 IVR Software Introduction
11.5.4 Office24by7 Revenue in IVR Software Business (2019-2024)
11.5.5 Office24by7 Recent Development
11.6 Twilio
11.6.1 Twilio Company Details
11.6.2 Twilio Business Overview
11.6.3 Twilio IVR Software Introduction
11.6.4 Twilio Revenue in IVR Software Business (2019-2024)
11.6.5 Twilio Recent Development
11.7 Phonexa
11.7.1 Phonexa Company Details
11.7.2 Phonexa Business Overview
11.7.3 Phonexa IVR Software Introduction
11.7.4 Phonexa Revenue in IVR Software Business (2019-2024)
11.7.5 Phonexa Recent Development
11.8 LiveVox
11.8.1 LiveVox Company Details
11.8.2 LiveVox Business Overview
11.8.3 LiveVox IVR Software Introduction
11.8.4 LiveVox Revenue in IVR Software Business (2019-2024)
11.8.5 LiveVox Recent Development
11.9 XCALLY
11.9.1 XCALLY Company Details
11.9.2 XCALLY Business Overview
11.9.3 XCALLY IVR Software Introduction
11.9.4 XCALLY Revenue in IVR Software Business (2019-2024)
11.9.5 XCALLY Recent Development
11.10 Toky
11.10.1 Toky Company Details
11.10.2 Toky Business Overview
11.10.3 Toky IVR Software Introduction
11.10.4 Toky Revenue in IVR Software Business (2019-2024)
11.10.5 Toky Recent Development
11.11 Voiptime Cloud
11.11.1 Voiptime Cloud Company Details
11.11.2 Voiptime Cloud Business Overview
11.11.3 Voiptime Cloud IVR Software Introduction
11.11.4 Voiptime Cloud Revenue in IVR Software Business (2019-2024)
11.11.5 Voiptime Cloud Recent Development
11.12 Noble Solution Suite
11.12.1 Noble Solution Suite Company Details
11.12.2 Noble Solution Suite Business Overview
11.12.3 Noble Solution Suite IVR Software Introduction
11.12.4 Noble Solution Suite Revenue in IVR Software Business (2019-2024)
11.12.5 Noble Solution Suite Recent Development
11.13 MessageBird
11.13.1 MessageBird Company Details
11.13.2 MessageBird Business Overview
11.13.3 MessageBird IVR Software Introduction
11.13.4 MessageBird Revenue in IVR Software Business (2019-2024)
11.13.5 MessageBird Recent Development
11.14 AVOXI Genius
11.14.1 AVOXI Genius Company Details
11.14.2 AVOXI Genius Business Overview
11.14.3 AVOXI Genius IVR Software Introduction
11.14.4 AVOXI Genius Revenue in IVR Software Business (2019-2024)
11.14.5 AVOXI Genius Recent Development
11.15 ETS
11.15.1 ETS Company Details
11.15.2 ETS Business Overview
11.15.3 ETS IVR Software Introduction
11.15.4 ETS Revenue in IVR Software Business (2019-2024)
11.15.5 ETS Recent Development
11.16 VoIP.ms
11.16.1 VoIP.ms Company Details
11.16.2 VoIP.ms Business Overview
11.16.3 VoIP.ms IVR Software Introduction
11.16.4 VoIP.ms Revenue in IVR Software Business (2019-2024)
11.16.5 VoIP.ms Recent Development
11.17 Justcall
11.17.1 Justcall Company Details
11.17.2 Justcall Business Overview
11.17.3 Justcall IVR Software Introduction
11.17.4 Justcall Revenue in IVR Software Business (2019-2024)
11.17.5 Justcall Recent Development
11.18 Ozonetel CloudAgent
11.18.1 Ozonetel CloudAgent Company Details
11.18.2 Ozonetel CloudAgent Business Overview
11.18.3 Ozonetel CloudAgent IVR Software Introduction
11.18.4 Ozonetel CloudAgent Revenue in IVR Software Business (2019-2024)
11.18.5 Ozonetel CloudAgent Recent Development
11.19 Call Center Studio
11.19.1 Call Center Studio Company Details
11.19.2 Call Center Studio Business Overview
11.19.3 Call Center Studio IVR Software Introduction
11.19.4 Call Center Studio Revenue in IVR Software Business (2019-2024)
11.19.5 Call Center Studio Recent Development
11.20 CloudCall
11.20.1 CloudCall Company Details
11.20.2 CloudCall Business Overview
11.20.3 CloudCall IVR Software Introduction
11.20.4 CloudCall Revenue in IVR Software Business (2019-2024)
11.20.5 CloudCall Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer

Companies Mentioned:

DCDial
CloudTalk
Nuacom
Servetel
Office24by7
Twilio
Phonexa
LiveVox
XCALLY
Toky
Voiptime Cloud
Noble Solution Suite
MessageBird
AVOXI Genius
ETS
VoIP.ms
Justcall
Ozonetel CloudAgent
Call Center Studio
CloudCall

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