Global IVR System Market Research Report 2023

Publication ID:

PB503235717

Publication Date:

March 15, 2023

Pages:

Publisher:

MRRPB5

Countries:

Global [1]

USD 2,900.00

IT Services [2]

Computing & Electronics [3]

Description:

Interactive voice response (IVR) is an automotive telephony system that interacts with callers, collects data, and routes calls to appropriate recipient. It offers customer-self-service that helps reduce the dependence on live agents for resolving issues related to customer services. Aspect software, Inc, Avaya, Inc, and Cisco Systems, Inc, are some of the key players in the IVR system market.

Rise in demand of enhancing customer relationship management is expected to fuel the market during the forecast period. Further, growth in popularity of personalized IVR, rise in cloud-based IVR, and increase in adoption of IVR payment processing is also anticipated to boost the market growth. However, data security and privacy concern is expected to restrict the market growth. Moreover, increase in demand of IVR in emerging nations such as China, India, and Brazil is one of the major opportunity for the IVR system market.
Highlights
The global IVR System market was valued at US$ million in 2022 and is anticipated to reach US$ million by 2029, witnessing a CAGR of % during the forecast period 2023-2029. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
North American market for IVR System is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.
Asia-Pacific market for IVR System is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.
The global market for IVR System in Banking Financial Services and Insurance (BFSI) is estimated to increase from $ million in 2023 to $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.
The key global companies of IVR System include Aspect software Inc, Avaya Inc, Cisco Systems Inc, Convergys Crop, Dialogic Corporation, Mitel Networks Corporation, Nuance Communications Inc, True Image Interactive Inc and Verizon Communication Inc, etc. In 2022, the world's top three vendors accounted for approximately % of the revenue.
Report Scope
This report aims to provide a comprehensive presentation of the global market for IVR System, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding IVR System.
The IVR System market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2022 as the base year, with history and forecast data for the period from 2018 to 2029. This report segments the global IVR System market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the IVR System companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by type, by application, and by regions.
By Company
Aspect software Inc
Avaya Inc
Cisco Systems Inc
Convergys Crop
Dialogic Corporation
Mitel Networks Corporation
Nuance Communications Inc
True Image Interactive Inc
Verizon Communication Inc
Voicent Communications Inc
Enghouse Systems Limited
Segment by Type
Outbound Services
Inbound Services
Segment by Application
Banking Financial Services and Insurance (BFSI)
Healthcare
Hospitality
IT & Telecommunication
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Core Chapters
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of IVR System companies鈥� competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the key companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global IVR System Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Outbound Services
1.2.3 Inbound Services
1.3 Market by Application
1.3.1 Global IVR System Market Growth by Application: 2018 VS 2022 VS 2029
1.3.2 Banking Financial Services and Insurance (BFSI)
1.3.3 Healthcare
1.3.4 Hospitality
1.3.5 IT & Telecommunication
1.3.6 Others
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global IVR System Market Perspective (2018-2029)
2.2 IVR System Growth Trends by Region
2.2.1 Global IVR System Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 IVR System Historic Market Size by Region (2018-2023)
2.2.3 IVR System Forecasted Market Size by Region (2024-2029)
2.3 IVR System Market Dynamics
2.3.1 IVR System Industry Trends
2.3.2 IVR System Market Drivers
2.3.3 IVR System Market Challenges
2.3.4 IVR System Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top IVR System Players by Revenue
3.1.1 Global Top IVR System Players by Revenue (2018-2023)
3.1.2 Global IVR System Revenue Market Share by Players (2018-2023)
3.2 Global IVR System Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by IVR System Revenue
3.4 Global IVR System Market Concentration Ratio
3.4.1 Global IVR System Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by IVR System Revenue in 2022
3.5 IVR System Key Players Head office and Area Served
3.6 Key Players IVR System Product Solution and Service
3.7 Date of Enter into IVR System Market
3.8 Mergers & Acquisitions, Expansion Plans
4 IVR System Breakdown Data by Type
4.1 Global IVR System Historic Market Size by Type (2018-2023)
4.2 Global IVR System Forecasted Market Size by Type (2024-2029)
5 IVR System Breakdown Data by Application
5.1 Global IVR System Historic Market Size by Application (2018-2023)
5.2 Global IVR System Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America IVR System Market Size (2018-2029)
6.2 North America IVR System Market Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America IVR System Market Size by Country (2018-2023)
6.4 North America IVR System Market Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe IVR System Market Size (2018-2029)
7.2 Europe IVR System Market Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe IVR System Market Size by Country (2018-2023)
7.4 Europe IVR System Market Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific IVR System Market Size (2018-2029)
8.2 Asia-Pacific IVR System Market Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific IVR System Market Size by Region (2018-2023)
8.4 Asia-Pacific IVR System Market Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America IVR System Market Size (2018-2029)
9.2 Latin America IVR System Market Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America IVR System Market Size by Country (2018-2023)
9.4 Latin America IVR System Market Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa IVR System Market Size (2018-2029)
10.2 Middle East & Africa IVR System Market Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa IVR System Market Size by Country (2018-2023)
10.4 Middle East & Africa IVR System Market Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Aspect software Inc
11.1.1 Aspect software Inc Company Detail
11.1.2 Aspect software Inc Business Overview
11.1.3 Aspect software Inc IVR System Introduction
11.1.4 Aspect software Inc Revenue in IVR System Business (2018-2023)
11.1.5 Aspect software Inc Recent Development
11.2 Avaya Inc
11.2.1 Avaya Inc Company Detail
11.2.2 Avaya Inc Business Overview
11.2.3 Avaya Inc IVR System Introduction
11.2.4 Avaya Inc Revenue in IVR System Business (2018-2023)
11.2.5 Avaya Inc Recent Development
11.3 Cisco Systems Inc
11.3.1 Cisco Systems Inc Company Detail
11.3.2 Cisco Systems Inc Business Overview
11.3.3 Cisco Systems Inc IVR System Introduction
11.3.4 Cisco Systems Inc Revenue in IVR System Business (2018-2023)
11.3.5 Cisco Systems Inc Recent Development
11.4 Convergys Crop
11.4.1 Convergys Crop Company Detail
11.4.2 Convergys Crop Business Overview
11.4.3 Convergys Crop IVR System Introduction
11.4.4 Convergys Crop Revenue in IVR System Business (2018-2023)
11.4.5 Convergys Crop Recent Development
11.5 Dialogic Corporation
11.5.1 Dialogic Corporation Company Detail
11.5.2 Dialogic Corporation Business Overview
11.5.3 Dialogic Corporation IVR System Introduction
11.5.4 Dialogic Corporation Revenue in IVR System Business (2018-2023)
11.5.5 Dialogic Corporation Recent Development
11.6 Mitel Networks Corporation
11.6.1 Mitel Networks Corporation Company Detail
11.6.2 Mitel Networks Corporation Business Overview
11.6.3 Mitel Networks Corporation IVR System Introduction
11.6.4 Mitel Networks Corporation Revenue in IVR System Business (2018-2023)
11.6.5 Mitel Networks Corporation Recent Development
11.7 Nuance Communications Inc
11.7.1 Nuance Communications Inc Company Detail
11.7.2 Nuance Communications Inc Business Overview
11.7.3 Nuance Communications Inc IVR System Introduction
11.7.4 Nuance Communications Inc Revenue in IVR System Business (2018-2023)
11.7.5 Nuance Communications Inc Recent Development
11.8 True Image Interactive Inc
11.8.1 True Image Interactive Inc Company Detail
11.8.2 True Image Interactive Inc Business Overview
11.8.3 True Image Interactive Inc IVR System Introduction
11.8.4 True Image Interactive Inc Revenue in IVR System Business (2018-2023)
11.8.5 True Image Interactive Inc Recent Development
11.9 Verizon Communication Inc
11.9.1 Verizon Communication Inc Company Detail
11.9.2 Verizon Communication Inc Business Overview
11.9.3 Verizon Communication Inc IVR System Introduction
11.9.4 Verizon Communication Inc Revenue in IVR System Business (2018-2023)
11.9.5 Verizon Communication Inc Recent Development
11.10 Voicent Communications Inc
11.10.1 Voicent Communications Inc Company Detail
11.10.2 Voicent Communications Inc Business Overview
11.10.3 Voicent Communications Inc IVR System Introduction
11.10.4 Voicent Communications Inc Revenue in IVR System Business (2018-2023)
11.10.5 Voicent Communications Inc Recent Development
11.11 Enghouse Systems Limited
11.11.1 Enghouse Systems Limited Company Detail
11.11.2 Enghouse Systems Limited Business Overview
11.11.3 Enghouse Systems Limited IVR System Introduction
11.11.4 Enghouse Systems Limited Revenue in IVR System Business (2018-2023)
11.11.5 Enghouse Systems Limited Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Companies Mentioned:

Aspect software Inc
Avaya Inc
Cisco Systems Inc
Convergys Crop
Dialogic Corporation
Mitel Networks Corporation
Nuance Communications Inc
True Image Interactive Inc
Verizon Communication Inc
Voicent Communications Inc
Enghouse Systems Limited

License Types:

Single User License (PDF)

This license allows for use of a publication by one person.
This person may print out a single copy of the publication.
This person can include information given in the publication in presentations and internal reports by providing full copyright credit to the publisher.
This person cannot share the publication (or any information contained therein) with any other person or persons.
Unless a Enterprise License is purchased, a Single User License must be purchased for every person that wishes to use the publication within the same organization.
Customers who infringe these license terms are liable for a Global license fee.

听

Site License (PDF)*

This license allows for use of a publication by all users within one corporate location, e.g. a regional office.
These users may print out a single copy of the publication.
These users can include information given in the publication in presentations and internal reports by providing full copyright credit to the publisher.
These users cannot share the publication (or any information contained therein) with any other person or persons outside the corporate location for which the publication is purchased.
Unless a Enterprise License is purchased, a Site User License must be purchased for every corporate location by an organization that wishes to use the publication within the same organization.
Customers who infringe these license terms are liable for a Global license fee.

听

Global License (PDF)*

This license allows for use of a publication by unlimited users within the purchasing organization e.g. all employees of a single company.
Each of these people may use the publication on any computer, and may print out the report, but may not share the publication (or any information contained therein) with any other person or persons outside of the organization.
These employees of purchasing organization can include information given in the publication in presentations and internal reports by providing full copyright credit to the publisher.

*If Applicable.

91制片厂